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resolved to the customer's satisfaction

Resolved Dish Network — equipment return fee

Welcome to dish network chat.
Christhoper (Id: v6t): your patience is greatly appreciated.
Christhoper (Id: v6t): how may I help you today?
Daniel fidoe: when did your office ship out the boxes so that I may return my equipment?
Christhoper (Id: v6t): I will be happy to assist you with your request.
Christhoper (Id: v6t): for security purposes, would you please verify the last four digits of the social security number on the account?
Daniel fidoe: its been close to thirty days and I was told I only have thirty days
Daniel fidoe:*
Christhoper (Id: v6t): thank you for the verification.
Christhoper (Id: v6t): I will go ahead and send the box with return labels once again right now.
Christhoper (Id: v6t): could you please confirm the mailing address?
Daniel fidoe: the boxes were never sent??
Christhoper (Id: v6t): there were sent to this address: 448 s 14th st, 448 s 14th st, oh, 44672.
Daniel fidoe: by who??
Daniel fidoe: ups?
Christhoper (Id: v6t): 448 s 14th st, sebring oh, 44672.
Christhoper (Id: v6t): yes, through ups.
Christhoper (Id: v6t): not a problem, I have processed and request once again now.
Christhoper (Id: v6t): you will receive the box within two days from now.
Daniel fidoe: that is the correct address. The problem is they said I would be charged $400 it the equipment was not returned in 30 days
Christhoper (Id: v6t): I had send the box to the above address: 448 s 14th st, sebring oh, 44672.
Daniel fidoe: im calling ups to check on the boxes.
Daniel fidoe: do you have a tracking number??
Christhoper (Id: v6t): I understand, you need not worry, the charge will be remove once we receive the equipment.
Daniel fidoe: you better not charge me!!
Daniel fidoe: I never got the boxes
Christhoper (Id: v6t): you will receive the boxes within two days from now.
Daniel fidoe: are you going to charge me!!
Daniel fidoe: I never got the boxes
Christhoper (Id: v6t): one moment please.
Daniel fidoe: and what is the tracking number?
Christhoper (Id: v6t): thank you for your time and patience.
Christhoper (Id: v6t): the tracking number is not available right now.
Daniel fidoe: can you confirm that the boxes were sent the first time??
Christhoper (Id: v6t): I will go ahead and leave a note on the account regarding this.
Daniel fidoe: cause your going to charge me and cause me a huge headache
Daniel fidoe: can you confirm that the boxes were sent the first time?? Im just asking because I feel like your not sure about the boxes and were more than happy to charge me then return the money.
Christhoper (Id: v6t): I can assure you that, the charge will be removed on the account once we receive the receiver.
Daniel fidoe: what about the boxes!
Daniel fidoe: the first time
Daniel fidoe: is that what you do
Daniel fidoe: dont send them and charge people!!
Daniel fidoe: you wont even answer my question
Christhoper (Id: v6t): yes, they were sent on 08/01.
Daniel fidoe: what delivery date
Daniel fidoe: ups confirms everything
Daniel fidoe: cause I want to verify with them
Daniel fidoe: and let them know
Christhoper (Id: v6t): okay.
Daniel fidoe: what does ups show as the delivery date?
Christhoper (Id: v6t): I will go ahead and transfer the chat to our executive resolution team, they will surely help you with this.
Christhoper (Id: v6t) has left the session.
Please wait while we find an agent from the ch50 - ert department to assist you.
You have been successfully transferred to pa (Id: o0k) with the executive resolution department.
Pa (Id: o0k): my name is pa mcglasson and in case you need it in the future my direct number is [protected] ext. 71755. Please give me a moment to access your account and review your conversation with the previous agent.
Daniel fidoe: I just do not want to be charged $400 or so dollars for equipment that was not returned for boxes I never received.
Pa (Id: o0k): i’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
Pa (Id: o0k): I understand that you cancelled your services and never got the box to return the equipment.
Pa (Id: o0k): I do apologize about that.
Pa (Id: o0k): I do see that a box was ordered for you today.
Daniel fidoe: what about originally?
Pa (Id: o0k): one was not ordered originally.
Daniel fidoe: nice
Pa (Id: o0k): it doesn't look like it was ordered.
Pa (Id: o0k): I apologize for that.
Daniel fidoe: thank you for being honest
Pa (Id: o0k): you're welcome.
Pa (Id: o0k): boxes has been ordered. You will receive it in 3-5 business days.
Daniel fidoe: am I going to be charged for the 30 day window?
Daniel fidoe: it was not my fault
Daniel fidoe: I do not want to have to get a refund
Pa (Id: o0k): I will also note your account that the boxes were not shipped when you cancelled to help with the unreturned equipment charge.
Pa (Id: o0k): when you get the boxes, package the equipment and note down the tracking number.
Daniel fidoe: to help... So you can not confirm I will not be charged.
Pa (Id: o0k): no, i'm sorry, I wont be able to guarantee that the charge will be stopped since it is done automatically.
Pa (Id: o0k): I do apologize about that.
Daniel fidoe: but it was your error.
Pa (Id: o0k): I understand.
Daniel fidoe: you can understand that that is not right
Pa (Id: o0k): I do apologzie about this. I will note the account that it was not originally sent.
Daniel fidoe: so when will I be charged?
Pa (Id: o0k): let me check.
Pa (Id: o0k): 08/28.
Daniel fidoe: how much?
Pa (Id: o0k): the receiver is $300 but once you return the equipment and contact us with the tracking number, we will reverse it.
Daniel fidoe: what about the satellite?
Pa (Id: o0k): we do not need the satellite back.
Pa (Id: o0k): the satellite is yours to keep.
Daniel fidoe: they said they wanted the satellite nodules back
Pa (Id: o0k): that's okay. We dont need it back.
Daniel fidoe: I can throw the whole thing away?
Daniel fidoe: okay
Pa (Id: o0k): yes.
Pa (Id: o0k): I will also note your account that I advise you of this.