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Dish Network / Dish.combill

1
S Nov 16, 2017 Review updated:

I received a call from a lady about options i had for my bill date and i was told that i could change my billing date well when i called on November 15 i was told my billing date was changed to the 20th instead of the 14th and that i could pay it then and my service would not be interuppted and my bill in December would be higher due to the extra days and January would go back to normal well on the 16th my services were interuppted and when i called to talk to someone i was told what was told to me on wed was incorrect and i had to pay the 100.54 amount right now when i asked to speak to someone else i was told there was nobody else in the office to talk to in which i lnow was a story and basically i was talk to lile i was dumb now its npt right hpw yall tell so many stories to customers and the workers need to be on the same page with their stories and please teach them that customer service is very important when dealing with customers i hope that deceiving and lying to customers is not the standards yall go by especially if yall are suppose to hpnor loyal customers

Responses

  • F
      Mar 04, 2018

    Iam haveing the same issue right now. I paid my bill on the 19th of Feb 2018 and was told my new bill would be higher and due a few days before the date I chose for the first one. I called on March 3rd to make sure things are still all good. The gentalman I spoke with told me I was good till the 17th of March when my bill is due. Then my bill we be due the 20th of every month. Now being told I have 45$ due and then will have a bill due the end of March and be due the end of every month now that don't make sense because I changed it from the 4th of the month why would I make it the end of the month when it's a few days before what the original date. Iam being told that nothing can be done as long as service is suspended. Have had issues every since we got service in July of 2017. And that was just getting it installed.

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