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Dish Network / scam and cheating

1 United States Review updated:
Contact information:

I contacted dish on Friday, April 10, 2009 to inquire about service. I was told I would get certain equipment & service for a pre-paid amount. I told them I had to go into town & get the money & would continue with purchase. After I got money I called them to continue purchase. I verified equipment & service then gave them my cc numbers. When getting ready to set up time & date for installation I reverified equipment & service & was informed that they were mistaken & I had to pay more money for equipment & service I wanted. I told them I did not want service then. My cc had already been put in a hold status so I requested the money to be put back on. I spoke to 2 different agents then & was reassured the money would be put back within 24hrs, not 48 or 72. 24hrs later the money still was on hold so i called and asked to speak to a supervisor who then told me the reversal had NOT been posted yesterday due to a clerical error. I called back and was then informed it would take 7-10 business days but that they could expedite it to 3-4 days and my phone battery went dead. I switched phones but by then they had already hung up. It didn't take even an hour for them to post the payment but it has taken way longer then the 24hrs. I was promised for them to release the amount. To date, April 12, 2009 it still is in HOLD status. After being lied to several times I do NOT trust Dish Network to give me my money back at all. I feel as though I've just been mugged. You would think a big company such as Dish Network wouldn't have to resort to such scam artist practices as these.

Fr
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Comments

  • Ti
      21st of May, 2009
    0 Votes

    I am so sorry that you are facing this with DISH Network. Have you tried calling your credit card company, and complaining that you have attempted to cancel the order, yet DISH won't do it? I believe you can request that they stop payment to DISH, and it could result in DISHs inability to charge on your card. You will probably have to have a new credit card number, and have them issue you a new card (as they will freeze this one), so that DISH cannot put any other charges on the card. I know it may be a hassle to do this, but it may save you some money. Just a thought ---Tim

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