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DirecTV / inappropriate billing for cancelling my direct tv acct

1 Modesto, CA, United States

Switched from Direct TV to Uverse. Called to get mailing label to return equipment and the person checked the numbers on the boxes and told me they were too old and they wouldn't take them back, so I got rid of them. Next thing I get a bill for not returning them. I tried to call and resolve this and the person on the phone took down the info and stated it would be sent to the "back room" and someone would get back to me. No one did. Tried again to call and speak to a billing supervisor and was told there wasn't one available, so they would have one call back. No one did. Called today and relayed all of the above and was told to call [protected]. Got Tammy who stated this can ony be resolved through this website. What a runaround!

Oct 15, 2018

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