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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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B
8:10 pm EDT

DirecTV never ordered directv, never had directv

On May 16, 2018, I bought 2 cell phones from AT&T and they have been charging me $40.00 for service I don't have.

Never authorized directv to debit my account.
Please UNSUBSCRIBE me from Directv and send my refund.

Money was debited from my debit card ending in 7426.

My name & address:
Beulah DeLoatch
3800 Enfield Chase Ct. #209
Bowie, MD 20716

[protected]

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J
11:54 am EDT

DirecTV new service

Completed 2 year obligation. Cancelled service and now want to start up service again. Was told today (10/18/2018) that I had to setup service under the cancelled account which is not in my name. Which is another chaos moment with DIRECTV. They stated I had to wait 24 months to setup a new account. WOW... They just lost a customer to another TV provider. This is for TV service... I'm not trying to apply for numerous social security cards plus the obligation was met. I've been a DIRECTV customer for many years and took the aggravation but I'm glad they called and I could cancel pending application. HAPPY TO MOVE ON!

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M
1:39 pm EDT

DirecTV deceptive sales tactics

I recently signed up for Direct TV. I was with Dish for several years and was happy just to expensive. So I called Direct tv and asked specifically about a promo I received a while ago in my United credit cared bill. It offered 30, 000 FF miles to sign up. That sounded good to me and was a deciding factor in switching. The sales person told me at least twice that I would get ff miles but only 25, 000 and I said that is ok. I once again confirmed with him and he again said yes I would get them. I also asked if the conversation was recorded and he said yes they are all recorded. So 10 days or so after install I decide I should get my miles applied. I call Direct tv and am told "Oh Sorry that program is no longer in effect" . I told her that is what I was told and promised and why I signed up. I then told her that she or a supervisor should listed to the recording of which I had name, date, and time. She said oh we can't do that but we can take $10 off your next bill, what an insult. This is still pending but just thought I would warn people asap. We will see if they honor the "Verbal Contract" that was made with/by their sales person.

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T
12:28 pm EDT

DirecTV bully service, long phone calls, falsifying under service contract when you disconnect

I despise Direct TV. They lure you in and then increase pricing thru the roof. When you try to disconnect, they keep connecting you to reps who badger & bully you. Trying to force me to answer questions that are none of their business and then stating they won't disconnect me because I won't answer their questions. Then lying that I am under contract after being with them for 5 yrs. and trying to charge me fee's, of course, volunteering to wave them if I sign back up to their service. They say the same stuff over and over just to keep you on the phone. long phone calls must be part of their performance evaluation. They don't listen to what you say. They constantly try to sell you. I have gotten SO frustrated with them I didn't want to open any of their mail. They are awful. Other annoying stuff, when you get passed to another person they begin, How are you?, How was your weekend? How is your family? etc. Again, just trying to make the call long. Yesterday I was on the phone for over an hour and accomplished nothing. He was to email me something. I didn't get it, asked to verify the address. He did. went thru the circle again wasting 15 min. Then he decides they sent it to the wrong email address and the circle starts again. Eventually I get it. But it was not what I asked for and then he just decides that someone else has to email me again someday. After 75 minutes on the phone!

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C
11:25 am EDT

DirecTV service call

I set up a service call with DirecTV for my cabin location which doesn't have a phone line. I told them at the time that there would be no way for them to reach us if there was an issue with the technician. The appointment was scheduled for 4-8 p.m. on the Sunday evening of Labor Day Weekend 2018.

The Service technician did not arrive on that date so I called back and the appointment was rescheduled. I was told at that time that I would not be charged for the newly scheduled service call.

On the date of the second service call, the technician arrived and was able to solve the problem. However, he told us that no technicians were scheduled on the date of our first appointment.

When I received my bill, I was charged for the service call. When I called to get the service call charge reversed, I was told that because the account had been converted and they couldn't access the notes, all they could do was give me a $20 credit on my next bill.

I feel there is very little communication between the person you speak to on the phone when you call and the service technician who arrives.

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T
7:26 am EDT

DirecTV customer service rep/returned equipment charge

I have been a DirecTv/ATT customer for over 6 years. Recently my husband and I decided we no longer wanted to pay for satellite tv, so we cancelled our service. I received the return kit on Sept. 17th, 3 days after service was turned off, and the very next day I shipped the 3 receivers back to DirecTv. October 15th I received a bill for non return of one of the receivers, so I called and spoke with a customer service rep named Alex.

While "waiting on the account information to load", Alex proceeded to ask me, "May I ask you, what do you do for a living?" A bit taken back by the manner in which he asked the question, I responded by telling him that I am currently a homeschool teacher. He then proceeded to ask me how many children I teach and what are their ages, followed by the question of why I am homeschooling. I was uncomfortable with the manner of his tone, so I simply stated I had various reasons for my decision. He then proceeded to tell me that in his "experience with others who have been homeschooled", he noticed that homeschoolers were, and I quote, "socially off".

That is when I went a bit "socially off" on Alex and told him that I didn't make the call to talk about any of my personal business, and I certainly didn't need his personal opinion on the way I choose to parent. I also informed him that in this day of school shootings, none of the murderers were homeschoolers, but in fact they were all public schooled. Though really none of this was his business.

He then proceeded to say that he is in college to become a professor and that he likes to ask these questions to get a better understanding of the school system. I feel as though Alex may be using his customer service position to poll his customers for a research paper or for some type of college assignment.

My husband and I also have ATT cell phones and internet, but if this is the way ATT allows their customer service reps to act, then we will take our business elsewhere. Also, we are putting a hold on DirecTV's access to our credit card, as DirecTV is attempting to charge us for equipment that had already been sent back and received.

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N
3:44 pm EDT

DirecTV inappropriate billing for cancelling my directv account

Switched from Direct TV to Uverse. Called to get mailing label to return equipment and the person checked the numbers on the boxes and told me they were too old and they wouldn't take them back, so I got rid of them. Next thing I get a bill for not returning them. I tried to call and resolve this and the person on the phone took down the info and stated it would be sent to the "back room" and someone would get back to me. No one did. Tried again to call and speak to a billing supervisor and was told there wasn't one available, so they would have one call back. No one did. Called today and relayed all of the above and was told to call [protected]. Got Tammy who stated this can ony be resolved through this website. What a runaround!

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W
4:55 pm EDT

DirecTV canceled and rescheduling appointment

I received two confirmations the night before for my appointment. I received ANOTHER confirmation the day of. I then am advised 15 MINUTES prior to the appointment that it's 'on hold'. I had already waited half of the day already for NOTHING! I called and spoke with Ryan who was no help what so ever. The call is conveniently disconnected when asking to speak with a supervisor. I called back AGAIN and now have Rob who connects the call to Raymond. Raymond escalates the call to Tasha who is absolutely worthless as a supervisor! She assures me that I will get a call back from a supervisor which does not happen (duh!). I call back again and speak with Aleah who connects me to Grady. I'm advised that no is available to assist. Eventually I get connected to Greg (GC8223). Funny how someone now is available. Greg issues a credit for 'without service' only from 10/8 - current because there was no notes in your systems! I have explained to each and everyone ...over and over...AND OVER that it has not worked properly since it was installed on 9/11. You insult me by saying you can offer a premium channel! What the hell is that going to do if I cannot watch the dam TV without it freezing and pixelating!?!?!?! I am told that they can easily cancel MY appointment yet there is no way anyone else's can be cancelled to get a different technician out?!?!? Ridiculous! Your customer service is terrible! I explained that the dish is sitting on the roof and I am leaving out of town on Monday. The best that can be done is sometime between 4-8 someone 'should be' here?!? I pushed our flight with Alaska Airlines back to later in the evening in order to be here 'sometime between 4-8'. This is crap! Clearly we need to take out business elsewhere if this is how you treat your customers! Extremely irritated! Your offer to credit is insulting for the time I have spent dealing with this!

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J
11:54 am EDT

DirecTV genie

We have noticed that not all of our recordings show up on the main receiver. We have been going crazy thinking some setting is messed up. I finally called today to try to figure it out. Took me a while since I knew it would take time to figure out how to talk to a live person. I was told they have been aware of the issue since May and the technicians are all over it but there is no resolution date yet and it is October, they have known for five months are they are on top of it. Nope! I tried to get a credit, took some insistence but finally got something, maybe $5?!?!? Confirmed $5 for five months of not working! Our bill is redivision's compared to this credit! I plan to keep calling until I get a better resolution. Fortunately I have lots of time to complain! Unacceptable!

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B
Bruce A. Moore
, US
Oct 22, 2018 7:44 am EDT

I have faced the same problem with the recording list losing programs that are recorded. The only way around it is to reboot the box. Maddening why they can't get it fixed

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C
8:12 am EDT

DirecTV new box in extra room

It's very sad when my aunt who has cancer and wanted me to come stay to assist her in this hard time. Directtv after being loyal customer for 5 years was told she will be charged a lot for this. How can a person switch every year to other services and get gift cards and low prices but my aunt after 5 years gets hit with install prices and high prices every month. Sad and I don't see why she can't get healer rates and such. Really sad cause older people don't know how to work the tv industry and loses a lot of hard earned money to you all. I'll be filing complaints to BBB and to your company for this issue. This needs to stop. Be happy with the monthly rate as stated when the service wa started originally.
[protected] and my name is Cahn black. Nephew to sharon Clark in Trafalgar Indiana. Sad sad sad. Hagd

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L
2:22 pm EDT

DirecTV poor customer service

My Account #[protected]
I'm highly frustrated! In August 2018 I called to ask about a $50 charge on my bill. After the representative explained the charge I called back on the day my bill was due and paid the bill through the automated service. The automated system stated my bill was $50 less. I went ahead paid the bill thinking maybe the $50 was mistake. I received a bill in September with the $50 charge added. I called and spoke with the supervisor in Billing. He stated it was taking off the bill and added to the next month bill. I did not authorized for the payment to move to the next month bill. I stated since I did not authorized that I should not have to pay for the company mistakes. He sent my complaint to escalation. (That was the beginning of September.) I waited almost two weeks before calling back. When I called I was told that I would be contacted by the beginning of the following week and that I should wait to pay the bill. I called again (now its the first week in October) because I received a bill that says I owe double my normal bill. The representative told me that they added September & October together and I have to pay it by October 5th but my bill is due on the 13th of every month. I asked to have my services discontinued due to the run around and still not having to speak to escalation. I was transferred to someone else and he stated that the reason escalation have not called because the wrong escalation was sent. He stated that I would receive a call that day. That was last week. I called them today (October 8, 2018) stated that if my bill was not waived for the month of September or the service need to end. The rep stated because its an ultimatum she will have to disconnect the service and she would immediately send a disconnect email. That was hours ago and yet to receive that email. I have been with them since 6yrs and never had an issue until now. I worked in customer service for the past twelve years and I have never demonstrated nor received poor service like this.

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M
4:55 pm EDT

DirecTV directv and at&t

Direct TV is a joke! My 91 yr old father had his payments done autopay with his credit card. When he had to leave his home and move in with my sister, we cancelled his direct tv. They still continue to deduct the amount off his credit card. When I contacted the credit card to file a dispute and not allow the charge to go through, they started charging it under AT&T $.01 cheaper to get the charge through. The day my dad moved out, my sister took the boxes and remotes to our UPS store where she received an AT&T equipment return receipt, where they packaged up the boxes and sent them back. Now, not only is Direct TV saying they never received the box and remotes back but they want to charge my 91 yr old dad $150.00 for the "missing" box. To add to that, since I disputed the bill from his credit card last month, they are double charging me and have added on a $4.25 late fee! Consumers BE AWARE! I wouldn't use Direct TV or AT&T if they were the last company around. If you want any other details on this, I am happy to furnish you with the dates, copies, you name it!

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D
dorismcmillan
, US
Nov 24, 2018 5:06 am EST

I CAME BACK TO DIRECTV ON YOUR WIN BACK PROGRAM 8-8-18 WE HAD NOTHING BUT PROBLEMS ARE BILL ARE NOT WHAT THEY WERE AGREED TO THEY HAVE BEEN MUCH HIGHER EVERY TIME I TRY TO WORK THIS OUT I GET SOMEONE THAT TELLS ME THEY HAVE TAKEN CARE OF IT BUT IT NEVER HAPPEN DIRECTV AND AT, T IN DEFAULT OF MY CONTRACT IAM SO TRIED OF FIGHTING WITH YOUR COMPANY EVERY MONTH I WOULD LIKE YOUR CONTACE INFORMATION OF YOUR BOARD MEMBERS IAM TRIED OF THE RUN AROUND THIS NOT THE AT, T OF A FEWS YEARS AGO THANK YOU DORIS L MCMILLAN [protected] I DO PLAN ON PURSUING FURTHER IF NECESSARY

G
G
Grumpyalso_00
Escondido, US
Nov 03, 2018 2:26 pm EDT

Noticed a lot of billing complaints through Oct 2018. I'm thinking it's to finance all the political bs.

ComplaintsBoard
S
11:17 am EDT

DirecTV buyer beware!!!

upon signing up with ATT we were offered the direct tv package and we were filled with nothing but straight lies!
we hesitated this transaction initially because of the poor quality of reception when the wind blows.
in speaking with the installer prior to mounting the dish he assured us that the service will not be interrupted due to inclement weather and that was a straight lie!
living in fForida we rely on television to keep us informed during hurricanes and tornadoes, etc:

The slightest wind knocks out the service which is not surprising because although we have had past experiences of this nature but were assured at the ATT store by the manager as well as the tech doing the install that these bugs have been addressed and will not occur. AGAIN LIES!

WE will not renew and have informed anyone we talk to not to even start service with this company .

until our contract ends we shall continue to watch over 200 channels of some of the best infomercials on the market .

bottom line this is probably our worst purchase ever.

SHELLEY WALLS AND CHARLES WALLS

SARASOTA

set up at BRADENTON FL ATT

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J
10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV $200 visa card issued to customer as per agreement when signing up for service

I had Direct TV installed and dropped my carrier Spectrum TV except for wi-fi and phone. I was told i would receive a Visa credit card w/$200 balance within 3-4 weeks of service installment. It has been 6 weeks and I haven't received it. I called today and they said it would be " 3 WEEKS" before I receive it. Promises made and not delivered! I love the rates offered by Direct TV but their honesty is less than expected.

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J
9:35 pm EDT

DirecTV directv customer service

I have been with Directv for over 25 years. I just moved to new house had my service moved and installed at my new house on September 24th. I already had internet from another provider. when the tech left my internet no longer worked my new Genie HD DVR would not record anything and the 2 extra boxes I had requested to be installed in other rooms were cancelled off my order for some reason. when I called on Monday October 1st to get my internet fixed I spent over 4 hours on the phone on hold and with 15 different people with most of them being from India who I couldn't understand and they kept transferring me to the wrong departments or to more people who could not help me. for a giant multinational company such as ATT/ Directv to have such a crappy customer service is unconscionable. I can see why they have such a low rating. I am to the point of taking the equipment out and cancelling my services just on those grounds. My frustration level has sent me to the point of getting a lawyer to sue Directv for breach of contract and bad faith dealings. If this company can not pull it's head out of it's proverbial [censored] and get it's [censored] together and start taking care of its customers. they leave me no choice. for years I had some of the best service with directv but since their buy out and association with ATT, customer service has become nonexistent. I feel almost abused and taken advantage of. they demand payment from me for service and then provide no after customer service for problems. go anywhere else don't get Directv or ATT for any services it will be the biggest nightmare.

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7:28 pm EDT

DirecTV customer service

I spoke to Chadele on 10/01/2018 ID#302501 regarding my act, after 3 other reps who I couldn't speak with because of the language barrier. I needed to address that my bill had some outrageous charges on it for not returning my genie boxes and early cancellation fee-when I wasn't even under a contract anymore. My act was sent to collections for $731.65(non return fee and disconnect fee etc) & my service was disconnected-my ending balance was $413.15. I had 21 days to return the equipment and I just received the email 2 days prior but yet they charged me the equipment non return fee already! Plus an early termination fee when I wasn't even under a contract anymore.
She offered to get me out of collections and discharge the owed amount of $731.65 but I needed to sign up for 12 months for $45/month and I will also receive a $300 Visa gift card in 6-8 weeks. I was satisfied at the end thinking my problems were resolved. I received emails confirming all of the changes.
I then checked my Direct TV act on 10/02/2018 and it had a balance of $501.72. I called direct tv @ 6 pm and spoke with Imani id# 117223. She informed me that the previous transactions which wrote off my $731.65 was "illegal" according to her supervisor. She then proceeded to blame me for misunderstanding rep, Chadel, and that I owe the current balance. She was at the point of screaming and hugging and even at times chuckled at my comments. I then asked for her ID # and name and also her supervisor name. She hesitated over and over and finally provided me with her ID # quickly and with an attitude. She would not provide me with her supervisor name until I mentioned I will report her to BBB for bad service. She then tells me that her supervisor, Kenneth, or any other supervisor or manager is no longer on the floor. So I asked her how did she come up with the word "illegal" if her supervisor is gone and that's what he instructed her to tell me? I then proceeded to cancel my service out of frustration and anger after only having it for 24 hours. She then tells me my balance is now $660! So I told her she just made my situation worse than when I called and then she puts me on hold again and she tells me that she now can't tell me the amount on my final bill. I told her I will call back when a supervisor is on duty and she didn't want to tell me when that would be. I proceeded to cancel with the deactivation of my service until I speak with someone who knows customer care-IE: a supervisor or manager. I cannot even comprehend I disappointed I am with Direct TV and their customer service. I will cancel my service with Direct TV once my problems are resolved and I will never recommend them to ANYBODY!

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1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV bill

Account Number [protected]

Direct TV

I make a complaint with my account. 3 months from June 10 is until September 10. Why are you telling people. My account from August 11 to September 11 and pay for HBO and Cineman from 11 August. Why. Three months pass September 10. I called 2 times and I said I want to pay $ 35 plus tax. I was looking for a cheap TV. I am a older woman and I have only social security. If you take me for HBO and Cinemam $ 52.19 for cheating me, I will cancel the contract.Why are you cheating people J.K
Spring Hill 10/01/2018

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12:51 pm EDT

DirecTV customer service

I'm having my Directv account closed on the 6th of Oct for being untruthful when they talked me into staying after 15 years with you.
They said if I stayed my programming would not change but it did and I lost several channels. When I called customer service said I never had those channels and when I said that LMN was the only channel my wife watched they said she must be mistaken we never had it, I asked how it was possible I have several LMN shows recorded they said no idea but we never had those channels. So is this the way you train your people?

Tom Ayers
[protected]
822 S. Terri Ann Dr.
West Covina, CA

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5:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV are they stealing from me? acct.# [protected]

I have disconnect from direct as of 08/29/2018. MY final bill showed I had 104.02 credit. I received this on 08/30/2018 Yesterday I received a credit card for 46.05 09/28/2018. Why did I not get the full amount. AT&T have great products and the worst customer service in the world. I did call with much frustion and could not get a answer as usual. I have all my ups numbers where I sent all back ups ref #c3152p20180716135006 and c3152p20180706115012 I really feel that you are stealing from me I do not have the patience to call again. but I would like to get this sick feeling I have for your company to go away [protected] [protected]@hotmail.com

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9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV tv/cable

My name is Regina Nelson. Im fiking a complaint against Directv. I have been a loyal customer for 2 years . I wanted to order a NFL game( [protected]@Titans) on Sunday, Sep. 30 2018 and I was told that I couldn't until i paid the current balance due! That is absurd! I hope they're happy because I seeking services from another cable provider! They're about to lose a loyal customer!

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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