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Direct TV / over charging me since I canceled services

1 United States

I cancelled my services in 3-6-18. Balance due at time is 241.00. I refused to pay until I got my final bill and information to send equipment back.
Customer service rep told me it will be 30 days before I receive my box to return equipment. (I have no contract with them anymore as I was with direct tv for 14 years)
They kept sending me letters that my service will be disconnected in such date. I called and asked why am I getting this information when I cancelled my services? I still have no return information. I them get an email that my bill is now 281 and change. I call customer service and ask how my final bill goes up 40$ in 2 days? The representative could not answer why and seemed a bit stumped. It has been less then a week and now my bill is 386 and change. I'm at the point of seeing my attorney because I know I am not the only person AT&T is doing this to.

Apr 19, 2018

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