Direct TV / horrible customer service
I signed up for the direct tv and internet bundle at "general sales". They came to install the dish on the day I moved in and all was fine. Then I am waiting for about three days and wondering where my internet service is? So I call direct tv and they tell me to call verizon mysel[censored] I didn’t even know that my internet service would be through verizon, but okay I call verizon and verizon tells me they never received an order from direct tv for me. We are all used to incompetent service these days so I place the order and get verizon to link the two accounts so I can get the bundle deal. Funny how I am paying direct tv so I can do their work for them. Verizon installed my internet service in a couple of days and were very helpful.
Next I call direct tv so they can tell me how to link my internet to the hd dvr that costs a bloody fortune. That's when I find out that I need a wireless adapter. So I go out and buy a wireless adapter at fry's; the tech there looked it up and showed me which one to buy. I came home and installed it and connected internet to my dvr. That's when I noticed my whole home service wasn't working anymore.
For the fourth time in 10 days I call direct tv and that's when they tell me that I can't use whole home and internet without a special box. What is this the stone ages? They make their dvrs like that??? Now, comes the punch line. They tell me they will send this box out right away but then three days later I see that they sent me the wrong box. Hahahahahahaha.
Call number 5; the tech then tells me the new box I need will cost 34 dollars... Oops wait because I am a new customer it actually costs 80 dollars for the same box! I ask for a supervisor and get put on hold for 15 minutes. Finally nina the supervisor - employee number [protected] comes on the line and pretends she can't hear me for the first several minutes. By the time I get her attention I realize that she is rude, dismissive and her tone was unbelievably condescending, I wouldn’t speak to an enemy like that.
Once she hears my story she says there is nothing she can do that I need to pay for the box and for someone to install it because it says in the fine print of my contract, which I signed online and never saw a printed copy of, that I was supposed to have the internet working before tv installation. But the reason I didn't have internet was because they didn't order it nor tell me I needed it. Aaaarrrrgggghhhhhh! All that my original sales person cared about was closing the deal and then that was the end of the service, help and information.
This though is the real kicker, I say to her "you are a supervisor and I would think you would want to correct your company’s mistake and satisfy me - your customer - by fixing their screw up, she replies in a very snotty tone "i have bills to pay and I am not going to lose my job over you"
I guess I now understand why they make you sign a two year contract, because once they have you they don't have to care anymore. I miss my att uverse!!! It sucks that it wasn't available here.
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