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Direct TV / damaged our roof during removal

1 2230 E Imperial HwyEl Segundo, CA, United States
Contact information:

We were loyal customers for DirectTV (Account Number: [protected]) for 2 years since 2005, and here is what we got from them after we decided to cancel the service.

September 26, 05 we subscribed for Directv services with a commitment of (no cancellation) for 1-year ($5 discount for first 6 months + 3 extra channels for free)

June 20, 05 - Directv technician Mr. Daryl came to install receivers for 2 TVs and satellite dish. The technician expressed concerns that many trees surround our house and the only place to mount the dish is the top of our roof. Daryl never disclosed information that Directv is not responsible for removing the dish, and that we 'own' it.

February 7, 08 - we have had enough with poor tech support from Directv, and decided to cancel the service.

The customer support person Mr. Isaak (ID #[protected]) was not too friendly about it, and insisted that we would have to pay a penalty for canceling Directv service.

February 15, 08 - we decided to apply for help to the Directv online customer support. We asked why we were charged the penalty for canceling, why we still did not have the partial refund, and where was the FedEX box to return the equipment back as requested. We also asked to remove all directv devices from our property including the dish from the roof.

February 16, 08 - Directv representative Warren A. (ID [protected]) replied stating that Directv leases the equipment to us ($4,99 per month), and threatened with more penalties ($965) if we don't return it. In the same email, he also wrote: <<I found that you own some equipments and you don't need to return them>>.

It was confusing, but one thing we realized for sure. It looks like the Directv wanted the dish to stay on roof, so their story is now is that we own the dish (how convenient!). We have had several more communications with Dreictv, but no results, just promises to look into the issue. We want the dish to be removed. It looks ugly, we don't want it, and have no use for it. To remove the dish from our roof requires special skills (climbing), and will cost us fees to hire contractors. There is also a chance the roof will require repair from screws and bolts. Who is going to pay that?

We hold Directv responsible for removing all its equipment from our property as a minimum. If the Directv insists that we 'own' the dish, first, we want to state that this type of business and sales is absolutely unacceptable, secondly we demand full refund for their leasing fees we paid for 2 years ($120), contractor fees for removing the dish ($200), and any repair fees for roof damage from the dish if such will occur during the removal.


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