The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Direct TV / scam/bait & switch/bogus referral bonus

1 Conway, AR, United States

Directv markets it's business by advising customers on television commercials and elsewhere that if they are referred to Directv by a friend or family, both gain a $100.00 credit to their account. No details are offered, specifically, that the new customer needs the referring customer's account number, but a number is offered to the new subscriber to call for the $100.00 credit. In this case, I referred, in fact, literally sold my neighbor and friend Directv. Both of us had heard of this 'bonus', but neither of us was aware that this was in fact, a scam, a bait and switch, I am currently on hold for 1 hour, 55 minutes, and 25 seconds as of this writing, listening to elevator music while I hold for a supervisor that I have been advised will tell me the same thing as the rep I was speaking with, no bonus w/out the referrer's account number. Upon receipt of his service, my neighbor called the number that was given him to get his and my bonuses. He was informed that it was actually a $10.00/month credit to our accounts, and that since he hadn't mentioned my account number as required, but not advertised nor was the information given at the time of ordering or installation. I have visited the Directv website, went to the referrals program listing and found a lot of things, including the fact that this is a scam, a rip off, and no way around it. Bait and switch was not even a term the rep was familiar with, but it is illegal, I believe that this is what this is at least, and fraud at best. Sincerely, Patricia B. Rambin

Post your comment