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Direct TV / obsolete equipment, unauthorized credit card withdrawal

1 United States Review updated:

Direct TV customers Beware

Having had our Direct TV discontinued we decided to switch to Cable for several reasons the first being every time we had a storm or snow we lost our connection, when we called about the service we were told wed have to pay a 80 Dollar’s for a service call to repair or readjust their satellite, the service man said it was OK, thus we had to continue to experience the continual disruption, when we signed up for this service some 14 years ago we had to purchase the receivers which we understood would be refunded when service was discontinued, we asked how to return this equipment we where told it was obsolete and they didn’t want the receivers back or their satellite dish, I wonder how many other consumers out there are using obsolete equipment and are receiving poor service. When we received our last Bill we didn’t pay on time and without authorization used a credit card number they had on file to pay the amount due, the card used wasn’t even the debtors, so they withdrew money from someone who wasn’t even a customer. The point to this is that Direct TV will withdraw their fees without notice or permission to satisfy their Bill, but they will not honor their customers with updated equipment and continuous service. So Please contact Direct TV and insist they update your equipment and don’t pay with a Credit or Debit card, or personal check because they will transfer the needed funds without notice from these financial instruments.

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Comments

  • Ke
      17th of Jun, 2010
    0 Votes

    Please stand up together we can make a right thing
    We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
    We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
    We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
    Best Regards
    Kent Phh
    408-930-1040
    Student6991@yahoo.com

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