DirecTV
reviews and complaints

I recently signed up with Direct TV for their satellite service. I am paying a monthly fee to rent each receiver. I got in the mail today a confirmation for an additional $5.99 per month for a protection plan. When I called for an explanation, I was told that if anything happened beyond the first 90 days that they would not be responsible for repair or replacement of any of their equipment. What kind of a company is this that charges a monthly fee for equipment rental, but won't stand behind their equipment. Very disappointed.

I think you have come accross one of the very few bad sub contractor companys.. I am a Sub Contractor for Direct TV and when I install everything works.. I also back my work with a 6 month guarentee that everything will work as it should.. If any problems should arise the customer calls me and I get there within 24 hours to fix any problems.. I know what it is like to have no TV.. When the cable goes down it goes to the top of my priority to get it back up and running asap.. I would only charge in the case that the reason why it's not working is cause of the homeowner... I give the 6 month warranty incase if it's installed in the winter to make sure there is still a signal in the Spring and Summer. You should try calling Direct TV and telling them about the crooked company you have come accross.. Most of the installations of Direct Tv are done by Sub Contractors.. It saves them money and Headachs.

I agree, I just hung up with the so-called direct tv customer service reps. I have never been so lied to and blinded by false advertising, and BS! I was supposed to get the advertised on line special from 2 months ago of up to 4 boxs at no cost, 75.99 per month for over 150 chanels to include HBO, Starz and Encore, what a joke. My service was hooked up on March 13 and March 14 a bill for over 100.00 was sent to me. I never received any credits towards my bill for the boxs, in fact they charged me an additional 5.00 for each box in my house! I called back after being hung up on by a female rep. that was extremely rude, did not care that I was an unhappy customer she just wanted off the phone with me, then when I called back a second time I got a guy on the phone that was almost as bad, he was patronizing, and rude as well. When I asked for a manager to speak to, another guy got on the phone who also was rude and unhelpful, when I asked about my so called promo's he gave me a number of [protected] which says when I called it "THIS IS Direct TV, THIS NUMBER HAS BEEN DISCONNECTED" ! Are you kidding me the Better Business Beruea will certianly be receiving my compliant daily until something is done! Now I can not even cancel this joke of service because they have me on a 2 YEAR contract which I can not cancel without ruining my credit and charging me over $400.00, yea the rep's on the phone had no trouble informing me of my rights to NOT cancel! But they were unethical and extremely unprofessional when it came to good BUSINESS PRATICES! Please joing me if you have been SCREWED by DRIECT TV! CR from Tennessee

i have given the runaround since sept. of 2007 about free portable dvd player offered by direct tv. I have spoke to Julie, Judy, Katherine, John,Abel,Shane,Abraham and today a supervisor named Alex told me that I couln't get the dvd payer because the installers worked for company that was't recognised by direct tv. I told her the installers told me that i would get the voucher in the mail to send in for it. Since I pay my bill through verizon I even called thehm to complain. the lady was relly nice and put me on hold so she could speak to direct tv herself. the supervisor told her that I would be receiving a voucher in the mail in five to seven buisness days and for me to let her know what happens. I told her that I would but that I figured it was just a scam direct tv was using because i believed a few years ago and they did the same thing.Don't believe the ads that they mail you or publish in the sunday papers . they already have their stories and false answers prepared for the consumer. I will honor my agreement with them untill my contract is up and then change to someone who can tell the truth and not mislead the public. I feel that this is alot more than direct tv has donee for me. I will never recommend direct tv to anyone and will certainly let people know what has happened to me.

Point blank DIRECT TV is TOTALLY dis-honest! When I solicited them I was leaving Dish because of their overcharges! Boy am I surprised now by the lies that DIRECT dumps on you. I was told my DVR would record 2 shows while I watch 1...IT DOESN'T! I was told the Direct dish is "NEW" technology and it does not go out in bad weather. The 3rd day I had Direct, a rain storm shut it down for 45 minutes. I was told my DVR could be viewed at the other 2 receivers I ordered through the remotes for the other 2 boxes. WRONG! you can't watch anything from another receiver other than the 1 that recorded it! I was told I would get Cinemax, Showtime, Starz and HBO free for 3 months...I did, then they started charging me for the service w/o my permission! I was told my bill would be $49.99 per month TOTAL! Now I am being billed $49.99 + 4.99X3 for 3 seperate converter boxes and another $45 a month for HBO, Showtime and Starz! In closing ALL of the above conversations were recorded by DIRECT TV as I placed my order. Now that I am contesting almost everything, they "CLAIM" they can't access my voice recorded phone order detailing EVERYTHING I claim above! WHAT A SCAM. DO NOT ORDER DIRECT TV! They are worse than Fannie Mae and the rest of the CORPORATE CROOKS raping this Country! Don't beleive me, call me 919.291.1949. "B"

I am going thru a similar thing with direct tv a suspended account due to awaiting HOA installation approval turned into an unauthorized charge to my debit card of $673.04. It's fraudulant!

i sign up for verizon 99 dollar pkg which included tv. Direst tv keep over billing me and refused to turn bill over to verizon. The Fcc need to shut down this companies that scam people. They broke the agreement and they expect me to pay them the fee for early termatiom

This company makes agreements that they do not keep and obligate you to a contract that you did not agree to or sign. I have been promised free services and then get charged for them.

You have no recourse, they will take the money for anything out of your checking account for costs other than the service billing and other things that were not agreed to.

With all of the complaints against this company I can't figure out why there has not been a class action law suit against them.

I have had the utterly WORST customer service experience with DirecTV! I work in customer service, so I know what customer service entails... DIRECTV FAILS IN EVERY WAY!

I decided to cancel my service after one year of service. I was told that my final charge would be 57.15 and it would be all I have to pay (unless there was damage to the receivers when I sent them back - I would be charged for that as well). Well one week later I see $115.89 deducted by DIRECTV from my Chase account, which of course overdrafted my account. (It was the beginning of the second week of the month so I just emptied out my account for rent.) Chase then charged me the $33.00 overdraft fee. THEN I GET ANOTHER DEDUCTION THAT DAY FROM DTV of $80.01! AND of course ANOTHER overdraft fee of $33.00. I called DTV and asked what was going on. They said that it was the "early cancellation fee;" I informed them that the woman I spoke to assured me there was no cancellation fee since my contract was over. They apologized and said that I would have to wait 8-10 business days for the return to take place. Meanwhile I could fax a copy of my overdraft charges to a 1800 number and they would review it, and also issue me a refund for that.

Well I have now called DTV four times over the course of a month and a half... I still have not received my $195.90 back from DTV... NOR have they refunded me the 66.00 they caused in overdraft fees.

I am so annoyed with them I am about to just call it quits and count the money as lost. The icing on the cake was that every time I called, the customer service reps had no idea what I was talking about (regarding my refunds).

The whole encounter with them was awful and I will NEVER recommend them to ANYONE!

I have been a loyal Direct TV customer only to not receive good customer service. After three days of intermitten signal I have yet to have a technician to come out to the house to look at the problem. Sucks I shouldn't have to be running around checking out there system for the problem. You Suck

Hey i signed up with directv 7 years ago and last year i actually had a receiver that broke on me and as i called them up to replace it, they replaced it with no problem. Now little did i know they snagged me in a another 2 year contract and upd my bill every month! I tried to cancel but i would of had to pay 450 cancelation fee. What a bunch of scams. Their whole company is based on illegal practices. Go with comcast for cable where there is no contracts! But directv is the biggest scams out there.

direct tv is horrible! i just got direct tv two days ago... i called direct tv one day after i started service (within 24 hours) to cancel my service. i asked the lady on the phone how long i had to decide if i wanted to cancel. SHe told me 30 days and i asked her over and over again "your sure i have 30 days?". "Yes sir, 30 days".. So i didnt decide to go throgh with canceling that day. The next day (which is today (two days into my service)) i called to cancel and they are now telling me that i only had 24 hours to decide. I tried to tell them that i did call to cancel yesterday and they told me i had 30 days. They said no, 24 hours is the limit. So i am furious right now. I am contacting my state (ohio) utulities commission and reporting this. This is BULL! dont go with direct tv

i just started service with direct tv not even one week ago. i called 1800 directtv to start service and they said i had a 30 day trial and i just tried to cancel my service because they told me that i would have free installation in up to four rooms at any time within my contract. when i called not even one week after i started my service to get another box in my room they told me i would have to pay 220.00 for the basic reciever and 5.00 a month for the service. i was aware of the 5.00 a month but they lied about the free installation. then when i told them i was misinformed and i would like to cancel they said my trial period ends as soon as the equiptment is installed and that i would have to pay $360.00 to cancel. bad business. i have never had trouble like this with any company.

Contact your State Attorney Generals office & make a case to them. Have dates, billed $$, phone contacts with the TV company to give them. You have to go after these bad companies. They are counting on you doing nothing more than complaining... like everyone else.

When I signed up for Direct TV, it was for my Dad who lived across the street from me and myself. I was not made aware of any contract involved. Had I been informed of it I would never have signed up for my Dad. I had been told in Oct 08 that he only had a few months to live. Passed away Good Friday this year. The rep convinced me to put the accounts on my credit card because my Dad didn't have any cr cards. So I did. When my Dad passed, I called to cancel. No mention of cancellation fee was ever made. Then I find a 384.72 charge on my credit card. Was told to send letter of dispute and copy of death certificate, which I did. At first it was denied then my cr card company got involved and Direct said it would be taken under review. I was told by three different reps that the fee had been cancelled. Then, last nite 6/17/09 that the fee was going into collections. I spent two hours on the phone with them. One rep said it could be cancelled and then I was transferred to the dept that could handle it, and they refused. I was told that I can't contact the corporate office dispute dept other then by mail. They don't accept calls. What a surprise. I paid last nite on line because I am not letting this low life company ruin my credit. I also asked to cancel the insurance that I was talked in to but was told there's a cancellation fee for that. The ins is a laugh. When I called for service, the woman on the phone tried to 'talk me thru a repair'. After an hour and a half I said to send someone out. I have the ins and I'm not a tech. She said they 'didn't like to do that'. Finally, after two days, got a tech out and found the box was defective. Am trying to find a way to get to corporate office without using the mail.

I signed up with Direct TV in January 2008 and I was quite explicit about wanting all three major networks, ABC NBC and CBS, they said they could provide CBS and ABC, but did not mention the additional fee to transmit these stations and said they were working on NBC. After 10 months and still no NBC transmission I called and cancelled their service, I spoke to someone named Jeremy and explained that Directv did not deliver on their promise for service and that I wanted to cancel, he said that would be okay and said that he would send me a Fed Ex box to return their cable box, which I did and 2 months latter I received a bill for $286.00 for early cancellation, I refused to pay it and it Feb of this year they put a collection Item On my Credit report, which lowered my Fico Score from 807 to 633, how do I get this removed.

I contacted DirectTV to cancel my services due to a switch to Verizon Fios. DirectTV refuses to waive a $180 cancellation fee after being a loyal customer for 7 years. They also charged me $75 for a month of satellite service I never received. DirectTV states we upgraded to a HD receiver in 12/09 and state that we are obligated for another year's service due to the upgrade, which equals $20/month for the next 9 months. Additionally, we bundled services through Verizon & Direct TV, but neither will take responsibility. Verizon quotes a $179 cancellation fee for their services, no matter how many services you cancel. Customer service at DirectTV and Verizon sucks!

I have had so many problems with them. NOT getting the credits Im suppose to my bill constantly rising and now I find out that my "special" pricing ends in Oct but I have to continue with them for another year, I dont want them for another year. When I signed up it was thru consumers enegry because i was moving and they told me abou this special offer they had with direct tv and so I thought I would try it and oh my god what a mistake. I t hought I was saving money going to them but they are not honoring any of the "deals" I was suppose to get now Im stuck with this crappy service. How do I get out of it I cant stand it a whole 1.5 years with this company really.
I would call and change my number and it wouldnt get changed, they say they emailed me my contract but they had the wrong email address. I just dont want them anymore there has to be a way out why isnt the BBB or someone doing anything about this company? there has to be a way out of the contract anyone help.

I am disputing charges with Direct TV regarding the cancellation fee I am being charged of $400.00 I was not advised of the charge to be in the amount assessed. I totally disagree with the final bill because of billing discrepancies regarding the so-called bundling with version resulting the need to sell the package over quality… The amount of the direct tv on verizon statement was much higher for one. At the same time of being billed on phone bill, also received bill from direct. Reflecting a dif. Amount owed. There was no explanation provided on why the difference on either end. I returned all the equipment and the only honest response I received from Direct is that Yes we received the equipment . I have not received anything in writing or verbally stating my early cancellation is $400.00 I was provided with this address to dispute the bill. Has anyone else received a $400.00 cancellation fee from Direct TV. They turned me over to an collection agency. I have also submitted a complaint to my states bureau of consumer protection. This is still pending. Hopefully there is an consumer rights attorney outhere some where that would be interested in these deceptive charges... I

I recently had to disconnect my direct tv because there was a fire in the building and the owner of the building told me i had to remove the dish because of fire hazzards.when i cancelled i recieved a $220 cancellation fee.They told me that since i replaced a faulty dvr reciever a year ago i still had a year left on my contract.I was never informed of my contract being extended when i called to replace the reciever and i wrote to the complaint department and when i didn, t hear from them i called direct tv.They told me the dispute department informed them that the cancellation charge was valid and that i had to pay the $220 dollars.I believe it is unfair to penalize somebody for a faulty dvr reciever and also when the owner themselves asked you to remove the dish.

Don't EVER get Directv! They charged me $460 early termination fee. I lost my signal on a Friday night and because I didn't call them until Sunday (so sorry I have a life-like moving into a new home) I had an active account for more than 24 hrs-therefore I will be charged. Even corporate wouldn't listen to reason.

This company wreaks of rip off and loop hole scam. Fine print on what?
My next stop is BBB.

I cancelled my direct TV for poor service, I didn't receive a signal about half the time. When I had moved to my new place I they gave me a free upgrade to an HD receiver from my plain DVR one and APPARENTLY that renewed a new contract for two years. But... when I called to cancel I was told it would be a 140.00 cancellation fee and last night I was charged 391.00 on my bank account. As we speak I am on the phone with a representative that states "so sorry about the misinformation but you still owe"!

I would like to know of anyone that is thinking about hiring an attorney as this is bad all they way around and from what I can see this has happened to more that just me.

In February of 2010 I moved from a house to an apartment. I checked with my apartment manager on whether or not I could have satellite at the apartments and she said yes. I put in a request to move my satellite to my new apartment with Direct TV. A technician came to my apartment on February 4 and I handed him the restrictions that the apartment manager gave me (no drilling holes in the walls, no mounting anything on the sides of the buildings, etc). The technicial told me I could not get service there. I assumed he would submit the appropriate documents back to the company. A couple of weeks later I received a call from Direct TV telling me my bill was overdue. When I called, I found that the move was not reported and they had left service on at my last house. Not only do they want me to pay for February bill, they are now stating that I owe them a cancellation fee. I did not cancel my service, the technicial said he could not put service in with the landlord's restrictions. That was not a cancellation on my part! That was something the technician needed to work out with my landlord. I will NOT pay the cancellation fee.

If anyone hears of any lawsuits in the works for this, please contact me. I will NEVER do business again with Direct TV and urge everyone to stay away from them!

I received a call from a direct TV sales rep, asking me to return to Direct TV, and she could save me money from the plan that I had. She offered me a bundled plan quoting me an amount of $97.97 not including taxes.
I accepted the offer. Once the service was connected I found out that I did not have a bundled service from your company. Only cable service. I would still be billed by Verizon for my internet and telephone, and no-one at Direct TV could quote these charges to me. I called the Direct TV office to get a quote and was told I had to call Verizon to get the phone and internet quote. I asked Amy the rep. that I was speaking with if I had 30 days to cancel and she confirmed yes. At this point I had only had the service for one week. I called Verizon and got a quote on what they would be billing me for their portion . The total came up to more then what I was paying
before to Verizon for the bundle. I immediately signed again with Verizon for the bundle. My experience with
direct TV was misleading and a lie. I found the representatives did not know what they were doing and really screwed me up. They went as far as ordering me a new telephone line in my home and no-one ever informed
me of this, nor ask me if I needed a new line. I found all of this once I was talking with the Verizon representative. Now I'm dealing with trying to get this line disconnected and not be billed for two lines.
I've been in my home for over 20 years with the same phone number, I just do not know what direct TV was doing, but I have to suffer all of this inconvenience. I do not feel that I should be charged the $454.10 that Direct TV is trying to collect from me. I do need some assistance on this.

I've been a Direct Tv customer since 2006, switched over to comcast 8/10. Paid the final bill sent their receivers back. While checking my account statement 10/1/10 I noticed a withdrawal for 100.00 from direct Tv stating I didnt pay for PPV's in 2007? Are you serious? When I contacted them they were unwilling to remove charge, I assured them they've been paid. I've always paid my bills on time. I am disputing the charge with my bank. Also I advised them to remove my credit information from their system. I chose paper billing, they never sent a me paper bill to support the 100.00, coincidence? I think not. It's like their pissed that I left them for comcast. They will never be referred by me. I will send reports to anyone who listens. I also stated I would take them to small claims court. I read somewhere that we signed off on that ability to sue. I mean how can I go back and research statements from 2007 to prove that I paid, when i mostly paid online. I will sign on to any class action suits! LEt's stop this madness and rape of big companies!

Directv tech or whatever he was did not provide service as requested and I called to cancel and complain about the damage in my attic and the shortcuts he took to install and no service for another TV in my home.
I called Dish Network to help and of course they did. When I went on-line to pay bills there was a deduction for $1, 094.10 from Directv. This was an unauthorized deduction from my checking/credit card account. I called immediately and was treated like as if I had commented this crime. I told them I wanted to speak to the highest official for Directv, still the same attitude - I asked for the President of Directv name & ph# and was told they don't know. I informed them, this company will NOT GET AWAY WITH THIS CRIME AGAINST Consumers.
I called the Texas General Attorney's Office and I guess I will need some more help without Expensive Lawyers. We Need to be protected from the major company's fraud and nothing was signed to approve this or any withdrawals except for $26.00 for hardware installment and this was done over the phone with customer service. Can anyone help me this unlawful action?

Just to let you know, when there are two key things that you sign away when you sign the customer lease agreement when you first have your directv installed. First is that you sign that you will not take directv to court for any reason what so ever, so your case wont stand up very well in court when you signed that you will not take directv to court. Second you also sign that directv has the right to automatically withdrawal any funds owed to directv using the credit card or bank information they have on file with or without your consent at the time because sigining the agreement you are giving consent for any time that you owe money.

$840 here, exact same issue. They sent the shipping box, we took an extra week to get things ready to ship back, then BAM! $800 GONE from the account.

Called them immediately, They gave the same spiel... We had a ONE YEAR contract, One receiver went bad near the end of that contract, so they sent a replacement. They didn't say a WORD or even send any paperwork about a renewal of contract...

They do this all the time, then whammy you for a ton of money just because they think they can. And even as an UNAUTHORIZED withdrawal from your account.

THis happened to us just YESTERDAY. Needless to say we filed for this at our bank, and will most likely be getting into contact with the same organizations you are referring to.

My situation mirrors yours almsot to the penny.
This is a travesty.
I can't believe it's not criminal.
I can't believe I've been raped for $475 dollars for horrible customer/technician service, deceptive practices, misinformation...or just plainly uninformed cancellation policies (or scams as I see it)
A very, very expensive lesson learned, one I truly could not afford.
I have contact ed the BBB and my Attorney General, what good that will do, I'm sure is nill.

Good luck!

My name is Howard mason i applied for a job with direct tv in september 2008 and never gotten callled in for an interview. I notice that everyone that filled out an application the same day with me gotten hired only two are three month later. those people that gotten hired knows someone that work in hr. Why haven't i gootten hired yet since i dont need any expericence i dont think anything should be complicated.

They told you 48? They told me 24 hours... Can't talk to any supervisors, they dont' exsist, so tomorrow I'm gonna file a complaint with the BBB in town here.

I was told I had 21 days to cancel and try it out reconfirmed it twice, when I called the first time-they said no that is not correct only 7 days to cancel (I was on about day 8). Now I am told I had to have cancelled within 24 hours-even less time than your 48 hours. I didn't even sign anything-fighting this one!

Waited over four (4) hours for installation. Direct T.V. never showed up, and then they lied, and stated that they had called to reschedule the appointment (which they had not called). I had to take time off work for the installation, and they never offered an apology, only a new installation date. I was "going to be a new customer", and I am glad I found out about the awful customer service before officially obtaining the service. I demanded my money back for the equipment, and decided to stay with Dish.

i have been a direct tv customer for years and i am appalled to learn you are discontinuing the weather channel, this will place millions of americans in harms way without their up to date forecasts.seems to me you could negotiate some agreement to keep this important service available.

Do Not Sign Up...straight BS! Your bill doubles with the HD BS they keep on your TV, and that two yr contract but only honor the pricing one yr crap is hilarious! Attorney general's office would love this one

deceptive practices. Get you under contract then dispute contract agreements with programming prices and charges. Not a trustworthy service!

ever sence you guys took sirius satilite away i have been mad as a hornet . sonic tap sucks and the quality it horrible and who in america wants 10 more hispanic channels not me

i need help changing email can you help or not

i dont have a complaint but i would like help changing my email add.to peacock316@hotmail.com. now its wllmyers@hotmail.com we cant get into my husbands email so peacock316@hotmail.com is our new email. can you help us get into our account? thank you

STRONGLY AGREE.
TYPICAL, JERK YOU AROUND, SPIN THE WHEEL.
DECEIVING PRACTICE, POOR CUSTOMER SERVICE.
TIME TO MOVE ON TO WEB TV OR OVER THE AIR FREE.
I AM GLAD TO SEE IF SOMEONE COULD SHOOT THE SAT DOWN.

Infkdf,
It's great that as a loyal customer, you were able to receive an upgrade of at least $200 in free equipment. However, the offer you received would have noted that accepting requires a 12 month service agreement. Yes, I know, it's in the "fine print", but it was there whether you chose to read it or not. When you called to accept the offer, the CSR would have read to you a disclosure stating that upgrading your Standard Definition receivers requires a new 12 month agreement beginning on the date you activate (connect) them. Then, you would have been transferred to our third party verification service, where another person would have verified that you understood this new service agreement and that you accepted it. That is three times that you would have been informed about the new 12 month service agreement BEFORE you received and activated the equipment.
Did you contact DirecTV before cancelling your service? If so, you would again have been informed of your remaining obligation and the early termination fee. Verizon is one of our bundling partners for phone and internet services. In most of the country, our bundling discounts combined with their new customer pricing results in a lower cost than Verizon's "Triple Play".

Customer for 12+ years. In April 2012 received a letter offering updated boxes. Went ahead and received tw of them "absolutely free" we were told. Free is good. Should have realized nothing is free. In January 2013 switched to Verizon to get their triple play (internet, phone, cable). Cancelled with Directv. Received a bill for a $100.00 termination fee. Called Directv to inquire why we would be billed an early termination fee when we have been a Directiv customer for !2+ years. Apparently, when we activated our new boxes in April 2012, a new one year term was generated. We cancelled before April 22, 2013, hence the early termination fee. I have emailed them repeatedly and always get a prompt response . . . according to your Customer Agreement . . . .you terminated early. Personally, not that thrilled with Verizon, but will never be a Directv customer again.

At 7:57 pm east coast time Fed 28, 2011 I spoke to Evett at Direct Tv seeing 3 additional charges on my direct TV for PPV's we have never order, nor ever would. The charges (she said ) are from 2004 SEVEN YEARS AGO! I could not believe my ears! I wish I had video rolling to make a youtube video at that point. Somy husband and I ordered three paperviews (one of them being the LOONEY TUNES) SOMEHOW on 2004 MODEL receivers (we still have) through the TV (itself) without a phoneline attached to them seven years ago? Its just not so, this appears very much like fraud.

I will not share the whole conversation here, but they did credit our account but I was (and still am) HIGHLY suspicous and turns out its happened to others as well, mine however is about the same time the IRS requires you to keep your tax records (for goodness sake!) KEEP YOUR DIRECT TV RECORDS for at least 8 YEARS! They will say anything to get more money from you. I'm a good paying customer with the NFL package and am now FREAKING reading others experiences with cancelling the NFL package (which we have had for years) I'm glad at this point we cancelled credit cards. My husband was an ex football player and loves the package but says he wouldnt have the slightest problem dropping Direct TV at this point, listen to the reviewers they are telling the truth, EXPECT charges to land at your front door from SEVERAL YEARS AGO, just happened to me I know!

I told my husband, lets google this incident, I betcha theres others this is happening to and SURE ENOUGH ""DIRECT FRAUD" (TV) is BURNING folks left and right.

Put their conversations on youtube, SHOW YOUR BILLS where they block off the "year date" of the fraud charges then speaker phone their telling you those charges are from nearly A DECADE ago.

Its utterly ridiculous and I now (for the first time) after being a customer for so long DISTRUST THIS COMPANY.

LOOK AT YOUR BILL (closely) and dont give them a credit card, but if you have do a balance transfer to another and close it out, I cant believe the cancelation nightmares, I'll get that one on video to cover my rear end then.

Thank you reviewers I so often look on the internet for other peoples experience and so appreciate the time you take to give us warnings, if only I looked before contracting with them.

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hamaray ghar k halat asay nahe hain k hum log itnay paisay laga sakain ghar walon ne kaha hy k parna chr do.ghar ka wahid sahara aik ma hon ab mujay batain k mujay yah pakistani honay ke saza mil rahe hy.ya taleem paison se bikni shoro ho gai hy ya gareeb ko taleem ka haq he nahe hy.
yah koi storry nahe hy mayri aab beti hy.kya pakistan ma taleem ka mayar baytar ho sakta hy.ya garebon ko pakistan se he nikal deya jahy.ya gareeb khudkoshe kr lay ab batain k mayri kabar par kis ke nazar hy.
barahy mahrabwni mayray es maslay ka koi na koi hal nikal;a jahy.thanks for express news rabta number [protected].mail address.M.shahbaz143@LIVE.COM

I was sent to collections before I was sent the bill, date of collections is 12/2, bill dated 12/12, what is going on with this ? best part of this I was billed a year later for pay per view that I didn't order?

I cancelled Direct TV after they started charging me for an NFL package that I didn't order. When I tried to cancel it, they told me that I still had to pay for the $299 package that covers the football season until January when I cancelled in September. They also want to charge me a $180 cancellation fee. They said if I don't pay, they will take it out of a credit card they have on file. I'm going to try and contact the Better Business Bureau to see what I can do. There's no way I want to pay almost $500 for something I don't want and didn't order. When I flat out told them I wouldn't pay, the rude representative said that she was going to have collections hounding me. We'll see. I promised them I would spread the word about their crappy service to as many people as I could.

I completly agree, my situation is a little long and tough to explain but ill give you the gist of it. I had direct TV, and decided I wanted to update my 1996 TV with a new HD TV and to do this I would need to upgrade to HD with direct TV. I went to best buy and bought a HD direct TV box and a new TV and headed home. Once home I called direct tv for installation instructions and was informed that to upgrade I need a new dish(179.00) I need to pay a technician to install it(59.00) and additional (10.00) for leasing a box that I OWN! and (40.00) to ungrade my service to HD. However if we wanted to cancel it would cost some crazy amount of money.(What kind of company holds people hostage into having there service?) We dicided that we would rather pay that crazy amount of money just to get away from Direct TV and comcast and virizon were offering way better deals with way better service and faster internet. We returned the box the same day we bought it within 6 hours and they are now saying that with an upgrade that we never agreed to its a 2 year contract and that we now have to pay for HD that we have never gotten and dont want because we have comcast. So this company is threatening to charge us for HD and cable+ plus internet & phone even though we have never used it and dont want it. How crazy is that? Stay away from direct tv I promise you they will have your money hostage in no time and you will be in a contract for the rest of your life paying. STAY AWAY

DIRECT TV ZAPPED MY DEBIT CARD 489.96 THE DAY BEFORE CHRISTMAS FOR AN EARLY CANCELLATION AGREEMENT THAT I HAD ALREADY FULFILLED. ALL OF THEIR CUSTOMER SERVICE " MONKEYS" SAID THE SAME THING IT WOULD TAKE 6 -TO 8 WEEKS TO GET THE AMOUNT RETURNED. HOW IDIOTIC! THEY THINK NOTHING OF MAKING A MISTAKE IN A MINUTE, BUT 8 WEEKS TO CORRECT IT IS CRAZY.
THERE SHOULD BE SOME BETTER WAYS TO HANDLE THIS, WE SHOULD START A CLASS ACTION LAWSUIT, ANY LAWYERS WANT TO TAKE THIS ON?

I signed up for Direct TV in Athens GA. Of course i opted for the $29.99 promotional rate to 2011. When i got the first bill, i paid the $29.99. When i got the second bill, it showed an overdue amount of $26. I called customer service serveral time. I re-iterated that i had signed up for hte $29.99 offer. They say, no, you signed up for the regualr price. Sure ... why, you'd have to be an idiot to want to pay only $29.99 when you could be paying $56 per month. After several phone calls ... to no effect ... they have turned the service off. I am now reading through the nightmare scenario's thinking seriously about changing my checking account. It was a big mistake signing up with them. Think very very hard and have NO OTHER OPTION before you even consider this co of thieves.

Direct Tv, just charged my bank account 181.00 without calling or sending me bills saying I owed money to them. On top of that they had the wrong address for my house and the plan was not even in my name. Anyone that knows anything about credit cards would know this is fraud. I talked to a guy named Jon ID number 57534 or so he says, claiming he is the Vice President of some sector saying it says it on the back of my bill that they can do this. Keep in mind not in my name and wrong address. He continued to say basically tough luck. So after being talked over top of and feeling like I was being talked down to, I finally hung up. Now I have to go to the bank on monday, put out a fraud alert on my account, close the account(so they can't do this again), all because of a power tripping VP so to speak. Hmmmmm...I wonder why everyone keeps leaving direct tv...and when the economy turns around mark my words on this...companies that screw the general public when times are bad, will fail when times are good. I would say that (Jon) should of just done the right thing instead of leaving a family of 3 with 18 dollars in their bank account to fend for a week till we get paid again. Almost forgot he said that if they didn't take money out when stuff like this happens then they wouldn't have any money to feed their families, last I checked Direct tv is a giant Corporation so I would hope my 180.00 doesn't affect their families to much. Thanks Direct tv for being you...hopefully people will start to notice. This is my first blog of about 25 I am going to do on fraud and Direct tv...Goood job JON you're awesome. And the award goes to...

Direct TV debited, from my checking account, 827.44 for a past due amount of 300.00. I had my service disconnected when this company told me that I could not cancel our NFL Sunday ticket due to my request exceding the cancelation date. After my request to cancel NFL Sunday ticket, along with several other extensions of my package, my bill seemed to keep getting higher and higher with every months statement. I could not keep up with my bill, so I allowed service to be discontinued. They then turned around and debited by checking account for the unpaid balance, along with numerous fees: early cancelation fee, an equipment fee, and who knows what else. These fees added up to more than 500.00. They justified this action by telling me that "it was all part of my agreement when I accepted service and signed the service form upon installation." I had explained that I was unaware of this agreement, and being that I was not able to pay the 300.00 origianally, I was not financially able to pay 827.44. I expressed that I am a full time student with 3 small children and that our utilities where priority over cable. The women on the phones response, who was supposed to be management, told me that I should not take on responsibilities that I could not pay for. This is after my attempt to cancel the NFL Sunday ticket due to lack of monitary availability, how ironic! I did not authorize this transaction, nor do I recall being informed of this insaine possibility if my service was discontinued. I was told repeatedly, when I asked them to place the 827.44 back into my account, that there was "nothing that they could do to help me." I am discusted with the service that I have recieved from Direct TV in the past two years. I have had one problem after another with this company. I would strongly recommend exploring other options before using Direct TV. DO NOT GIVE THEM YOUR PERSONAL ACCOUNT INFORMATION! They will use it at their own discretion.

Ads are misleading and unclear. The phone representative misinforms you. They are all about binding you to the contract and not mentioning to you about the rebate involved to lock in the offer price. The rebate is mentioned in very fine print and unclearly on the ads in print or on the website. They will even admit that they don't mention it over the phone when you complain. The only mention of the rebate is a little insert with your first bill about the 60 day deadline. The charges go up within 3rd month and you're locked into an 18 month contract with no offer price or you could cancel with a high cancellation fee. Not an honest business!

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!

ordered DirectTV's bundle package for satellite internet, TV and Phone. What I got was billed upfront on my card $221.15. What I got on the day the young man was late hooking it all up was, DirectTV, (Nothing else). I ask where was the phone and internet. I was told that he was only there for the TV hookup and the others he had no idea what I was talking about. I told him to discount the TV and call his company and tell them I was killing the service then and there. I was then told by him that the boxes and cards inside them had to be mailed back in within 5-7 days or they would be billing me for their equipment. To this date 4-17-13 I have received no boxes for the returns. I was told by DirectTV to throw the recievers away and now the cards because they are no longer good or used any more. (Why was garbage used in my home/account? The TV washooked up on the 4-4-13 and I called DirectTv and canceled on 4-5-13. Guess what they told me, (I was NOT going to get my $221.15 back, just $2.47)! Because they hooked the TV up! I didn't have the rip-off service for 12-13 hours and it's costing me $218.68! I know/feel this is/was nothing but Theft By Deception! Isn't there a law for this? I just went to my bank and filled a complaint against DirectTv for my refund in FULL. They took my card and are sending me a new card. The bank put my money back on my account But, if DirectTV disagrees, then the money will be taken back off my account. Next I am writing the Attorney general and BBB to see what kind of Business DirectTv really is. I hope everyone finds out what crooks the DirectTv really is before they too get taken for NOTHING! Pissed off big time, 100% disabled Vietnam vet, Gary Hayes, Sr.

not all installers are ### but the jerk was that did my house.he cut all the cable runs to every room in my house.stole my multiswitch and left a mess.customer svc wanted to charge me to repair it!from now on i will do the work myself.

you sound like a ###. i am an installer and come from hundreds of installers. and you think we all send out messages like you have do do a pole mount in ###ville. we have to put up with more of direct tv's ### than you can even imagine so why don't you shove you stereotype of an installer up your own dumb ###.

Hello! I called and cancelled years ago. Literally. (Though they claim i never cancelled, but i do remember doing so. My memory is to sound, what a photographic memory is to anything visual. Yes i am a musician... hehehe...among other things...) Anyway, i am also somewhat disabled and till just now i never knew how disabled i actually was. Recently, they figured out what was wrong with me. (After 15 years of trying) It is all treatable. It iws like someone turned on a light! Anyway, i have been collecting myself, and naturally taking stock of things i couldn't manage properly before.

One of those things was my finances i am ashamed to say. Things are quite different now, rather suddenly. So in the process of organizing my life and figuring things out. I come upon a monthly charge for something called DirecTV. Which i distinctly remember cancelling. I spoke to a woman, Her voice was slightly high pitch she sounded young It was not overly soft, and might be described i guess as a bit... full... Her vowels were slightly rounded. (I notice these i was a vocal performance major in college.) Anyway, she said to me, . after i said i was moving and was calling and cancelling, that there was a fee to cancel i said fine. She told me specifically that she had entered the information into the computer and that the system sometimes takes a month or 2 to properly update and said i sshould call if i get charged for that month or 2 to be refunded the money. I thanked her and thought the matter closed.

The move was difficult and as i said i was more sick than i knew. And things ultimately got over looked and fell through the cracks. I did not call about a month or 2 and part of why is because she told me it was cancelled. If i payed an extra hundred i wasn't too worried... Or even too bothered, more pressing things were taking my focus. I assumed the chapter was closed.

Well, all these years later, when i 'wake up' with the proper treatment... I find they have been billing my account for the last 2 years and 4 months! As soon as i saw that i was shocked and went digging because at first i thought it was a mistake and only happened once but as my mind is more functional i still went digging to be sure. What i found is the 2 years and 4 months. Including a price raise of something like $10 at one point. Ofcourse, the adress which the service was connected to is mine. My father has been managing it as i am presently abroad most of the time. He is at the property (a 2 family) every day to every other day. He is very close with my tenants and if any such information of a raise in price had come he would have gotten it. He would have opened it and had me call them immediately! But didn't call had no idea about any of this till i found all of it in back bank statements.

My feeling here is that i should have noticed all this a lot sooner. I am at fault for a making a major error, both of judgement on who to place my trust in. (I trusted the account was cancelled.) Also, i am responsible for not having found all this years sooner. I am not disputing my part in this nightmare. I think when one makes a mistake, one has to pay a price. I am not opposed to paying a price. I actively would find it obscene if i got all of the $1700 i payed them back. At the same time, when after a weekish of trying to reach them for a real conversation, i finally got a phone call from one of their employees who was very rude, and actively talked over me. Interrupted me, tried to put words in my mouth and even shouted at me... And refused to stop talking when i would interrupt her due to some of her statements being of questionable accuracy. Or being of no accuracy at all, her voice would raise more and she would keep going as if i weren't politely saying "excuse me... That is only half true at best..." or something to a similar affect. This call was received by me after a weekish of emails back and forth as none of the numbers i could find for them were functional (though that may be more due to my location than any fault on their end. I don't know.)

Ultimately i requested to talk to her manager who she at first refused to put me through to telling me the manager would oonly say the exact same thing on their end this is all my error. They even say through her, that i never made that initial call to cancel the account! But i am most certain that i did. I feel, either way continueing to charge someone after they cancel, or not entering the cancelation int their records are mistakes on their end. It isn't right for them to make out and keep every penny anymore than it is right due to my own fault in the situation, for me to get every penny back. No matter how you slice it, mistakes are made in this situation on both ends. What was funny to me is how she kept telling me there was no way for me to prove the adress related to the account had not over all this time been receiving service and as i never cancelled... (Which i did.) It was all legitimate but they were happy to refund me $20. I thought it assinine. My response to her was that such a position works both ways. If they want to hang on to all of the money they removed from my bank account over the last 2 years and 4 months, they would have to prove NOT that they never entered my cancellation into their system, but that i never made the call. Which ofcourse they can't do... All the same, it seems custody is half the law right there. I am open to losing half of this money. I should lose half of it for the mistakes i have made. However, paying full price for services not only not rendered to me, but even cancelled prior to all these charges over the last 2 years and 4 months, especially with the lack of notificiation of the raise in price... Seems... Not only unequitable, but bordering on criminal. I *can* however prove i made that call. I made that call in the week before i moved. It is recorded in my phone records. If they can't be more 'forgiving' of my mistakes under the circumstances with my having proof of making the call of cancelation in the same week i moved... Why should i be anymore forgiving? Maybe if they are facing criminal charges they will become a bit more willing to 'settle.' Because, i would hope to be prosecuted (Being a moral and ethical person, ) if i actually went into someone else's account every month and took either $55 or $65 dollars out each time, after the cancelation call was made. To my mind, then to not refund more than $20 of it when over $1700, was withdrawn post cancelation phone call... It becomes clear, they don't care if they have made an egregious error. They have been unwilling thus far to even discuss an equitable solution that to me is more in line with a fair split as both DirecTV and myself hold a probably a roughly equal share of blame for all the egregious errors made in this particular case. Yet they are unwilling to even hear me out. I am uncertain how to proceed. I am somewhat in a mild state of shock... I am not sure what the next step is. Though the woman i spoke to today, has stated that the supervisor will get back to me in the next 48 hours. (We will wait and see.) I am stunned and unable to ascertain how such, error should end up as a pocketed mega profit for them while i in effect get nothing back as, that money was removed from my account each month under the guise of a payment for a service which in that time was not rendered to me. Just as it was not rendered to the tenant living in my old apartment. Who do i go to next? Who do i call? What is the process? How is this legal?

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off! Why would Directv hire someone with a criminal theift record?

Well, I signed up through the Direct Star TV too! Only two weeks ago to find out that the person whom I spoke with on the phone offered me a premier package at 62.99 for 24 months that is not even a offer. so, now i am stuck with an $18 dollar credit for 12 months and $35 credit for the first three months and then the package shoots back up. This was certainly not what I was offered on the phone and not what i bargained for. Upon calling Direct tv, they sent me back to Direct Star TV that only answers the phone if you are a customer interested in purchasing and if not, they send you right back to Direct Tv who cannot help you to resolve the issue. So, they say I am stuck with the service for 2 year unless I pay out at $480 when I was told orginally that I had 60 days to make up my mind if I would like to keep the service. Unfortunately, I was scammed and will have to figure out what to do next. But one things for sure, after 2 years or finding my way out of this mess, never again with Direct TV!

We have been with DIRECT TV for 3 or 4 years. I just called today to cancel service with them and was informed that there would be an early cancellation fee of $340 because they said my contract was in effect until December of 2011. Last December we purchased a HD receiver at best buy for my son for christmas. I told the best buy rep that we wouldn't be getting it if it extended our contract with Direct TV and was assured by him that it would not extend my contract. I told him that if they said it would extend my contract when I activated it that I would be bringing it back and he agreed that I could bring it back in that case. When I called to activate the receiver I told the person at DIRECT TV that I would not activate it if it was going to extend my contract and they agreed that it would not.

Now they are telling me that they can extend my contract without my knowledge or consent. I don't think so.

If they are running these crooked practices on me then I'm sure there are thousands, if not millions of others out there they are doing the same thing with too.

I'm going to start contacting some lawyers that specialize in "class action" suits about this fraudulent practice. I think I can find some that will have their mouth watering at the millions to be had from DIRECT TV.

You can defraud people for a while and get away with it but in the long run unethical practices will catch up with you DIRECT TV.

I can relay to the complaints because I am going thru a difficult issue:
I bought the property at the first floor in a condominium in Shrewsbury, MA. I called Direct TV to install the satellite antenna. The condominium demanded that I need to take the antenna out because was not properly installed. I called Direct TV and they send the technician to take the antenna out. Then in two different occasions, I had to call the technicians from Direct TV to come to my apartment to install and des-install the antenna, because of issues between me, the 3rd floor neighbor and the condominium management. So, after excessive phone calls and meetings the Condominium decided that I am allow to put the antenna (because of the Federal Law), but I am NOT allow to put the wires connecting the antenna to my apartment located at the first floor.
I hired a lawyer to write a letter to the Condominium management demanding a solution. Unfortunately, I don’t have money to law suit the condominium and I am asking for HELP from someone. I am a single-mother-to be and I am trying to survive with my salary.
It is extremely stressful when I arrive at home and I can’t watch TV.
I called Direct TV to cancel the services that I had purchased 1 month ago, and they said that I am under contract and I will have to pay $480.00 for the termination fee. They don’t care about my situation! So, I am paying and I am not getting the services from Direct TV.
I need help! Thank you. Patricia. florsuave_rj@yahoo.com

I certainly can relate to these complaints. I am having an issue as well. I suspended my services indefinately, because that's what they said I could do. They can't hook up the services where I live. The guy had the nerve to be sarcastic and say, well maybe your apartment office should have let us hook it up on the roof. I live on the first floor and I'm glad he said this over the phone, because the things he was saying, ---in person, I could have strangled him, not litterally. I purchased my own HD DVR at Best Buy, not DTV is telling me I'm under contract? Have they lost their minds. I hope the government is not protecting these clowns. If there is a lawyer reading these complaints, please help us put an end to this company ripping people off. Sincerely, Tonjia, Pleasanton, CA.

My account keeps going up, I had a phone number fotr the presidents office and when I call now It doesn't work anymore and directs me to a main number. I would like to have the new phone number for the presidents office in Boise Idaho. This was the only place I got anywhere, I have been a Direct Tv custome rfor several years and now I'm getting upset with price increases and am thinking of switching to ATT Uverse which is alot cheaper with Fibre optics 200 channels, fast internet service, and Land Line, for about $100.00 please help, I'm on a fixed income, I thank you for the credit for 5.00 per month for 4 more months which helps but the new increase this month is eating it up.Please Help before I consider to drop Direct Tv. I have in the past got new customers for direct tv and never got a reward for doing so, it was before the new programs but still, better late than never, who wants to pay 70.00 to have tv service, I'll go bact to and antenna with a new 50.00 box if we have to, Please help.and maybe you can give us the 200 channel introductory price of 44.95 toatal choice plus with locals if you are able, the one pachkage on your web site. thank you, a sincerely frustrated, Louis Santoro of Ct.

I asked for their DVR to be installed when they installed their system. THEY screwed up, finally got it to me 2 months later, and now are telling me that I have to pay an early cancellation fee up to the day that they installed it for 2 years! When I asked to speak with a supervisor - they put me on hold... for OVER AN HOUR! I have the cell phone record to prove it. Total time on the call to them was 1 hour, 35 minutes and 32 seconds - at which time THEY HUNG UP ON ME! On their website, they list their "partners" - all of the broadcasters that use their system. Every one (I think) of their "partners" list a physical address as their headquarters. Direct TV lists a PO Box! IN A DIFFERENT STATE! Cowards, Cheats, and Rip - Off artists.

I totally agree! This happened to me as well! I got a new DVR receiver for for xmas last year. It was purchased through Best Buy, per Direct Tv's request! I set up the DVR service and was never told about any contract. I had been a customer for 2.5 years already. As far as I was concerned, I had met all obligation to any original contract. Recently I went to cancel my service. I was moving and found a better deal with Dish Network. I had to speak to six different representatives in the process and not one of them mentioned a contract or early cancelation fees. a couple of weeks later Direct Tv charged $185 to my bank account without my consent, knowledge, or notification! If I hadn't checked my bank account daily, I wouldn't have ever known! I called Direct Tv immediately and had to talk to two more reps. One rep said I had a one year contract, and the other said I had a two year contract - They couldn't even get their stories straight! They told me the receiver wasn't mine and that I had to return it, even though It was a gift and not purchased though them. They sent the recovery box to my old address instead of my new one, and are still going to charge me the full price of the receiver while they wait for the return - even though it is their fault in the first place! My experience with Direct Tv has been a an ongoing comedy of errors, miscommunication and misinformation. I have sent letters, and I am in the process of changing my bank account so that they cant charge it when ever they feel like it! I will be calling the California Public Utilities Commission, in complaint of the whole situation and fees charged to my account with out my permission, as well as notifying the Better Business Bureau. I have switched to Dish Network and love it. I can be month to month and not ever worry about early cancelation fees again.

If you are looking for contact information for Mr. Chase Carey, President & CEO of Direct Tv - please follow the link below. There you can find more useful information for your battle.

Also the Direct Tv Corporate office address is:

2230 East Imperial Highway
El Segundo, CA 90245

Tel. [protected]

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Good luck,
Chris