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Direct TV / fraudulent billing

United States Review updated:
100% 2
Contact information:
2230 E Imperial Hwy
Phone: 310-964-5000
I have had Direct Tv for about 2 years with ongoing billing problems every month. Almost without exception, whomever
I spoke with, it was the smae tired response: Well, this is what you owe and you must make a payment immediately! October, 2008, I felt I couldn't deal with this situation every month and cancelled. Later that month, a nice gentlemen from the "Retention Dept" called to say Direct Tv valued my business and offered 3 months free with an additional 3 Major channels. Also, he assured me I would not receive a bill until
February, 2009 and it would be the regular fee I had agreed upon
initially. You can guess what happened starting 01.2009. I have paid as agreed Feb-Mar and Mar-Apr. I still have an outstanding
balance of $78.96 and canceled again today, April 15, 2009 after
spending almost an hour attempting to find a Retention Specialist and speaking with him. He was rude and said he didn't believe what I was telling him. FYI his name is Clarence (refused to provide last name) and his badge # 414760. I am 74 years old and have never accepted rudeness (which appears to be prominent in our society today, especially from younger people). I finally gave up and canceled again. If anyone is interested I sent an email to a CEO, Chase Carey: chase.carey@directv.com. If their CEOS have the same unprofessional attitudes, I probably won't hear back. If anyone is interested in a follow-up my email: changes20066@gmail.com. Direct Tv has addresses and names of CEOS. Look on Wikipedia. org Also, there are hundreds of complaints about Direct Tv on the internet. I would think they would sit up and pay attention and hire intelligent, helpful personnel. And NOT PRACTICE FRAUDULENT BILLING ACTIVITES


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N  14th of May, 2009 by 
Agree Disagree 0 Votes
Direct TV gouged me on my bill! I signed up for the cheap 29.99 special.
My first bill was 179.00 and I complained about that!
Then my next bill was 130.00.
Then the next bill was 73.00
I complained so the took off 1.30 and a national geographic channel.
The next bill after that was 138.00
I told them to go have sex with them selves. So a month later they took 547.00 out of my bank account!
Needless to say that was my house payment and they turned off the TV in the end of april.
I got my money back fighting with the bank and 350.00 in over draft fees.
The bank was appauled at the billing.. What ever they can gouge you for!
Direct Tv was once Com Cast, and they were sued for millions! And they lost due to shady business practices!
I want to sue them in the worst way. These are grounds for another class action suit!
Not to mention the damage they did to my home with their antenna.
A  15th of May, 2009 by 
Agree Disagree 0 Votes
I had the same exact problem as you had, I signed up for 29.99 a month special for a year!
First bill $68
Second bill 137.00
I called them and explained what I signed up for and what I agreed to pay was the 29.99 a month, so I paid them 29.99 for 2 of the months and told them to correct my billing and told them their fraudulent billing practices was terrible for them as a company and for us the consumers. A month later they disconnect my services for non full payment. I called them several more times before they finally sent me a bill for the 29.99 and so I paid it and thought all the issues were gone! 2 months later the bill was back up to the 137.00 and I called them again and they said I am sorry your rebate did not get applied, did you apply for a rebate? My computer shows you never applied for the rebate or either the dept that handles the rebates did not properly credit your account. I will resubmit your internal rebate again and they may or may not allow you to getainst this rebate, so wait 10 days and then check your account and see if you are going to get it or not. I am ready to file a class action lawsuit against direct tv. This crappy service and lies and deceit must stopped. People this is what happens when you sign a contract with a direct tv installer that does not show what amount you agreed to pay, its only a verbal agreement given to you on the phone by your sales person while trying to sign up for service. Judges have ruled verbal contracts are binding!


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2230 E Imperial Hwy
El Segundo
United States - 90245
+1 888 777 2454
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