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Dillard's Customer Service Phone, Email, Contacts

Dillard's
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1.8 250 Reviews

Dillard's Complaints Summary

46 Resolved
193 Unresolved
Our verdict: With Dillard's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dillard's reviews & complaints 250

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3:10 pm EDT
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Dillard's loud hip hop music in dothan alabama

I just left the Dillard's in Dothan Alabama and they was playing the music so loud the sales girl could not hear me nor could I hear myself. And when I said something. She took an additude and said " We can play it like we want." There was a petty going on at the cosmetics counter and people was leaving and complaining.
If you plan on letting them play the music as if it was a club, Ill shop somewhere else .
You will lose the type of people you are trying to market to.
I won't be back.

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8:17 pm EDT

Dillard's women's shoe department

Hi, my name is Sharon Jimenez current dillards customer and do most of my shopping at this store. Specially when it comes to my shoes I'm so particular. So I just recently purchased a pair of Giani Bini silver dress shoes for a wedding. That same day my shoes started showing some glary scuff spots. Wore them just once I immediately took them back to the store and asked to speak to management. But she Diana Gonzalez took forever to attend me I waited for over 20 mnts and for nothing. Cause the sales rep ended telling me management didnt approve an exchange or return and she thought those were most likely swear spots. Which made me so upset cause she didn't bother to ask me in person and made an assumption which I thought was very unprofessional on her part. I asked the sales to call her back cause I wanted to tell her myself but she never called back the department which I ended up leaving very upset. I would really appreciate if you all helped me bring this up to the store manager and gave me a reasonable solution to my situation. This incident happened at the Dillards located in Brownsville, Texas.

Sincerely,
Sharon Jimenez
[protected]

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2:58 pm EDT
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Dillard's prices stated online not honored at checkout

During the week of june 25, 2017, I purchased on-line 7 pairs of roundtree and yorke travel smart non-iron flat front classic fit ultimate comfort stretch chino pants. colors, item #s, and skus were as follows (see order [protected]):
Black/[protected]/6591483
Dark navy/[protected]/6591580
Khaki/[protected]/6591716
Slate brown/[protected]/6591794
Olive/[protected]/6675274
Stone/[protected]/8158302
Medium brown/[protected]/8492325

Each item was shown on-line with the sale price of $11.02. I have screenshots showing this and I have provided those to customer service, christina. [protected]@dillards.com. however, upon check-out, full retail price was charged ($39.00). I spoke via phone with a gentleman, whose name I do not remember and he was going to check on it and let me know. he stated that he had to wait until they were posted before he could do anything. I never heard from him. I asked that they not be shipped until this was resolved. the pants arrived at my house, still showing the full price. I chatted with christina garrett, a dillards customer service person and she had me send the screenshots of the pants showing the sale price to her. I did so. each screenshot shows the color ordered with the price of $11.02. she told me that her supervisor would email back. I never heard anything. today, I spent more time chatting with a customer service rep on line. she told be I would hear something within 3-5 minutes. a few minutes later, I received an email saying that it was determined that I was wrong on that I would be charged full price for the pants. I suspect that the screenshots were never looked at, because if they had been viewed, they show that I was correct. it clearly shows the item, color and price of $11.02 for each. I have been a loyal customer of dillards for over 20 years and have spent thousands of dollars with your company. I don't believe I should be treated this way.

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12:14 am EDT

Dillard's bad sizing and customer services

Paid shipping for dillards.com Got 3 dresses size-6 for my normal 5 yrs old.
Couldn't wear any one of them because those tiny dresses more likely for a 3or4 years old kid!
Called dillards and I was told that I need to pay my own shipping to send them back and pay dillards again for them to send those exchange to me! How crazy is that ! Never buy from them again!

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7:00 pm EDT
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Dillard's customer service

Broomfield, Co. Flatiron Crossing Dillard's
I visited this store today. I had garments to try on but after going to 2 dressing rooms and not finding help to get in, I gave up. The purchases that I tried to pay for was a problem also as I couldn't find a clerk to pay. After 15 minutes, I found a clerk, who waited on another customer that had just arrived, then checked me out. Dillard's is an upscale retail but you would never think that after experiencing their lack of help. Won't be my first stop anymore.

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3:58 pm EDT

Dillard's fossil sunglasses

I purchased a pair of sunglasses from Dillards on the 6th of June. I specifically asked the lady, "These shouldn't scratch easily should they?" She said no and they would be better for putting ontop of my head than the aviators that I had because it wouldn't pull on my hair. She took off the tag and said that was proof of purchase.
I went to put them on a week ago and there was a patch of scratches on the inside of the lense. I come to the store just to have them replaced with the same pair since it hadn't been 30 days. A fairly rude lady looked down her nose at me and said I needed a receipt because that wasn't proof of purchase. I go look in my car and the receipt had been sun scorched by the Texas heat wave. They said they couldn't read it properly and there was nothing they could do for me.
The origional sales lady never put a sticker on my tag or anything. I didn't steal it, I wasn't asking to return it for money, I just wanted a fair exchange. I felt like they were really rude about the whole thing. It was uncomfortable and very awkward.
I really felt while leaving the store like they did not care at all. No kindness or understanding or even an effort to try to work something out with me. I honestly don't believe I will ever shop at another Dillards. To have these women be rude and look down to me was unacceptable.
I never write messages to complain about anything. I'm sure nothing will be done to correct this but it should be noted that you've lost a costumer because of a sales lady who didn't do her job properly by placing a sticker on my tag and rude behavior from the subsequent women who were suppose to be helping me.

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6:45 pm EDT

Dillard's promotion

Passport promotion started today.. Tried on and bought a swimsuit and was given the card to be stamped. Went to 4 different clothing departments to get a stamp but couldn't find a soul. Finally found someone and she said 'we're not participating in that'. Ended up at cosmetics to try to find out what was going on. They called customer service who also knew nothing! I was at this process for 30 minutes and asked to speak to a manager who interrupted me and was less than sympathetic. I finally got a 20 dollar gift card but it really wasn't worth all that trouble. I actually talked with 5 associates and nobody knew what was going on. If you're going to do a promotion, you might let your associates know about it. Very frustrating and poor customer service!

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Toni Naples
, US
Mar 12, 2018 3:50 pm EDT

I have been a customer at Dillards for many years and have had a credit card for all of that time. I wanted to pay my bill online but since I forgot my password, my account was locked. I called the phone number listed thinking I could just call and have someone help me reset my password. After being on hold for quite a while, a young lady answered and I explained my dilemma. She then said she had to send me to another department. This time I was sent to Wells Fargo. The person I talked to there thought I was calling about my Wells Fargo checking account so she finally figured out, after I told her, that it was about my Dillards card. Then, I was sent to another person who listened to what I wanted and then said...Oh, I will have to send you to Online Services...Then, another person from Online Services answered and said she would be glad to take my payment over the phone. I said, No, I just want to change my password, so I can pay online. She kept saying she would be glad to take my payment over the phone...probably 3 more times...and then said...it would probably take awhile for someone in Online Services to help me... So, why don't "I just take your payment over the phone"...By this time, I had had it and I told her that this had been the worst customer service experience I think I had ever encountered and then, I hung up. Once I get my Dillard's card paid off, I will never shop there again.

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12:50 pm EDT

Dillard's returning

I went to the Dillard's in Maumee Ohio at fallen timbers. I went around 1:20pm on Wednesday afternoon. I went upstairs to the dress department to return a dress that I paid $49 for. The women who was helping me was very rude to me. She would not let me return my dress because it could not be found in her computer. She treated me with no respect and told me that I would "just have to keep it". When she gave me the dress back she flinged her hands in a way of dismissing me. She did not say sorry or have a good day or anything. My friend and I who love shopping at Dillard's and who frequently spend $200-300 there were completely shocked by how rude this women was. I am still very upset with the service I received. She treated me like I was wasting her time and that it was my fault that her computer couldn't find the dress to be able to return it. I did not catch her name but she was an older women who was working the dresss department upstairs. I am in no rush to go back to Dillard's after being treated with no respect. I was a very loyal customer.

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tjgabes
, US
May 27, 2017 3:35 pm EDT

Long story short, you tried to scam a major retail company by attempting to return an item that you purchased 20 years ago. And you lost.

I'm glad my associate stood up to you.

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12:01 pm EDT
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Dillard's service

I purchased a dress with my Dillard's Card that I wanted to return. I mistakenly threw the receipt away so I looked at the return policy on your website. It states that if I purchased the item with my Dillard's Card that I had 90 days to return it without the receipt. I tried to return this dress at your Charleston, SC location, and was greeted with nothing but rudeness. The clerk first told me that you could return this at the department it was purchased it. Really, that's the reason I came to customer service because the young lady in the department told me to go to customer service. Nevertheless, if she didn't feel like serving me, then she should quit. That's her job, to provide CUSTOMER SERVICE.

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7:33 pm EDT

Dillard's mens roundtree and york gold label dress shirts

For over the past 4 months alone I have purchased more than 10-12 gold label dress shirts and at least 10 trousers. Prior to that I had purchased 5-6 gold label dress shirts at the chesterfield location. I am very familiar with the product and I like the fit and style of the shirt. Earlier this year while I was in my office my shirt sleeve ripped at the elbow. I thought assumed that it was just by chance and just replaced that shirt with 3 more gold label shirts. Now I wear dress shirts and ties everyday for work, most times underneath a sweater when its cold. This happened to me 3 more times over the course of 2 or 3 wearings of the shirts. I still thought nothing of it. On 4/24/17 my latest purchase ripped at the elbow. It was my 3rd wearing of the shirt. I brought that shirt along with the other 4 to the galleria and sought some help on 4/27/17. The salesman in the big and tall was helpful but the manager in charge was I felt rude to me. She first asked me what line of work I was in. Then she asked to see the shirt I was wearing. I questioned her reasoning. Her response was that she wanted to see if I was wearing the right size. I felt that she was extremely disrespectful and condescending. She continued to marvel at how the rips could have happened and said that she had never seen anything like it. I am a finance manager at a ford dealership I deal with customer complaints daily. I felt that the situation could have been handled in a better way. I left my phone number and I was promised a phone call from someone. That as of the end of business today has not happened. I was asked if I had a receipt for the purchases. I did not have them. It is possible that I can find them. I used my bank card so I can trace the purchases. I felt that she had the opportunity to put me at ease and explain to me that she would do her best to help in the situation. I did not get that at all.

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9:05 am EDT
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Dillard's how dillard is training their staff: make the sale

My experience with two store managers yesterday was just disgusting! My husband purchased a pair of boots for me and unfortunately, the only size available were the ones on display. When he brought them home I didnt like the fit of it or the condition it was in so I went ahead and purchased another pair online. When I tried to return the original pair, the manager Blake said that they were worn and that I am (in his exact words) giving him trash. I told him that these were sold on displayed and the condition that it was given to me was scratched and bloomed. Needless to say he just assumed that I was making this story up and told me that per the receipt, the fine print of it says it needs to be in new condition so I told him that this is unfair for the customer and just not right. I insisted on talking to another manager and he kept emphasizing that he is the manager and has the final say. After bickering back and forth he was able to bring in another representative. Her name was Leandra and when she arrived he purposely wanted to cut me off so that he could tell steer her in the direction of what he has to say. I thought it was so rude and when I tried to explain it to her he kept whispering in her ear and they continued to throw smirks and rolled their eyes. It does not matter if they were on the same team or whatever they want to refer it to but you should never have side conversations and snicker when your customer is clearly frustrated. It was so sad to see that when I asked them if they knew this was unfair and not right way to treat people, her reply was my name is not on this building and this is how I was trained. So I told her you are trained to take sell and not to care about the quality of your service? and of course she said well I dont want to lose my job. It was so disgusting how dismissive they were about the situation and that they had the mentality I am the manager whatever I say goes. When I asked for the corporate number he gave me a Georgia number which I am quite sure Dillards is in Arkansas. I kept my composure and I asked him is the corporate really in Georgia and Blake said in the most snarky manner that he wouldnt just make these things up. There were so many instances where they way they treated me was just unbelievably rude. I have never dealt with such horrible customer service like this. Those two people are destroying the company brand and it is so unfortunate but we will never return to another Dillards ever again. If the training that was mentioned earlier was more so focused on the sale and not the reliability and quality of the service then the mission statement should not be as quoted: complemented by exceptional customer care.

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4:03 pm EDT

Dillard's michael kors tennis shoes

I am submitting a complaint because I purchased a pair of casual tennis shoes for 163.00 at the Dillards in San Antonio on April 15. I tried to wear them and they really hurt my feet. I did not get the shoes dirty as I wore them for about an hour around the house. I returned to school in College Station and tried to take the shoes back there. The store refused to give me my money back and told me to go back to San Antonio. After talking to two managers, I was issued a store credit.
I think you should improve on your customer service and if you will not give a refund, you should let the customer know when they purchase shoes. Most stores will give a full refund.

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7:10 pm EDT
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Dillard's no refund to my bank card after return

no refund to my bank card after return.
employee gave me no reciept for return.
she said the refund would go to my bank card, when i originally purchased items on my dillards card.
lady processed refund to my bank card and said when it asks for pin just press enter and dont enter pin number. she gave me no return receipt and said the refund would take a few weeks to process. no refund ever showed up on my bank card. the associate worked near the big and tall section in the mens clothing department. she was a black lady maybe in her forties.
i complained to a manager on the week end and they told me to come back during the week. i came in during the week and they told me they could do nothing without the receipt, which i didnt have because she gave me no receipt

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4:35 pm EDT

Dillard's customer service

Good Afternoon, unfortunately I am writing to report an absolutely horrendous and embarrassing situation that occurred with one of your sales associates at the Dillard's in the woodlands mall Tx. He refused to help us as customers. Suggested that we go somewhere else 3 times in front of other customers. His name is David Taylor. I am extremely frustrated and disgusted. We simply wanted make a small return and your sales rep (loudly) suggested we take our business to another part of the store. We have never met this individual in our lives and we hope to never see him again, if we ever dare to return to another Dillard's store.

Thank you,
[name removed]

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9:18 am EDT

Dillard's they did not have my size in stock

After I placed my order and paid for it they contacted me and said that they did not have my size in stock. I would like to mention that when I placed my order it was clearly said on their site that my size was available.
Dillard's representative said that I can pick something else or ask for a refund and of course I decided to get my money back. That moment I felt that something was wrong with Dillard's, they were acting strange. Their rep said that it usually takes up to 5 weeks to process a refund and asked me to be patient.
Two months later I contacted them and asked about the money and was ignored.
I would not recommend them to anyone, Dillard's is a very bad business!

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8:20 am EST

Dillard's I received wrong dress

I bought a maxi dress from Dillard's and my order was a complete mess. First of all it was short, it was not a maxi dress and it was an absolutely different model!
Second thing - size was incorrect, it was way to small and did no fit. I took the picture of the dress and sent it to Dillard's and asked for a replacement. As a reply I received an automated message where they said that they were happy that I was shopping with them and there was nothing mentioned about my issue.
Several days later I finally received a reply where they promised to look into my case. Weeks passed and nothing was done. Dillard's is the worst company ever, as soon as they get your money they will everything to stop you from getting a refund. I will not buy from them again and I recommend everyone to do the same. Be smart!

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4:08 pm EST

Dillard's employment harassment

Yesterday was my last day at a job I've been with for almost 2 years. I had enough of feeling stuck in a place where I didn't feel was no longer rewarding for myself. On top of that, I noticed the company going to extreme measures with changes at my particular store #Dillards #BaybrookMall in Friendswood, Texas where management started harassing employees; following them to the restroom to see if they are actually in the stall, threatening to put employees 2 week notices in once they bring an issue to management that they felt challenged their authority, placing employees who have been with the company for years who come back from FMLA into other departments for no reason, telling them if they don't like it then leave, making excuses to not transfer an employee who moved an hour away (ME), not paying referral payouts that was guaranteed, quoting a certain payrate to a person that I referred and she gets her 1st check it's almost $1 less and I tell her to bring it to managements attention they say it's nothing they can do because it's already in the system, asking people what kind of medication they take and that it can't be taken at work after a certain time...I mean...I can go on and on... I'm not really sure if all of their choices are against the law but I do know that it is most definitely unfair and I can't stay and watch this go down like that. I'm too vocal and once I feel my voice it's heard, I can no longer be apart of company like this so.

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Dillard Employee
, US
Mar 30, 2017 9:05 pm EDT

I work for Dillard in North Carolina and I see the same thing happen in our store. The harassment about credit cards insane. No one is shopping in the store so how can I get people to apply for credit cards. If you don't make your credit card goals you will be written up. Also they penalize you if customers do not use their Dillard's credit card. They called it penetration. You must meet the penetration and your application goal each month or you be written up. Three write up and you are terminated. Tell me how can you make a customer pay with their Dillard credit card?. I cant force people to buy on that card. I seen a lot people terminated for not making monthly numbers. Some people they save(the ones they like) and other people get let go. They display racism very well. With customers and employees. I feel bad that go and recruit people from other store in the mail and make all kind of promise and then 3 months later they lose their jobs. They are messing with people lively hood. A class action is necessary for this company.

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6:17 am EST

Dillard's not happy with my experience

I bought a dress from Dillard's and did not receive it because it was not in stock. The sad part was that nothing was mentioned about that on their website and there was n o where told that item was not available. This caused me nothing but trouble and I wasted my precious time trying to resolve this matter. Customer service rep said that they can't refund me and said that I need to pick something else but I refused over and over again until they finally gave up. I did receive my money back, but as I said I wasted a lot of time. These guys are highly unprofessional and they need to improve their service! I'm not happy about this kind of experience and I will not order from them again.

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4:12 pm EST

Dillard's employment

Last year I began working for Dillard's, went through their training and everything was alright. However, I remember my first day out of training our store manager completely forgot about all of us trainees for the first three hours of our shift. There were only three of us in training and we kept asking what the store manager wanted us to do for our first day and they had no clue! Finally the store manager comes out and says they forgot all about us and then we started working in random departments. We were all told we would get a review in three months of working there. I however, never got presented my first review the 3rd month and no one explained anything about how the reviews worked at all. Looking at the form was like looking at information in bliss. I had to ask several times for someone to explain what everything meant so I could meet the requirements of my job. Another 6 months went by and my manager finally came up to me and said she had to go over my reviews with me. This was the first time I have ever been given a review and I was told that I was not meeting the sales quotas that are required. Not only that, I was told that if I didn't stay within 10% of my quota by the end of the month, that I could have a reduction in pay or lose my job. I was shocked. During that last three months of my 2nd review they had also had the wrong sales per hour quota amount entered in their database. I was only working part time and they wanted me to meet 296 an hour when other employees that worked full time only had to meet a quota sales per hour of 206. I informed my manager and they apologized but they never fixed it in the system back to what it was supposed to be at which was 191. Once black Friday came along I made many sales and was back in the green and I was meeting my quota. During that time other associates were taking customers of mine after I helped them for 20 to 30 minutes. Right after I would help a customer, another associate knowingly had rang up my customer. This was a huge issue and when I brought it up to the management they said they would talk to the other associate which never occurred. Other associates in my department were also struggling with this same issue. Two of my managers came up to me and told me I was doing well during that time and said I wouldn't have to worry about losing my job. Next thing I know, I go from meeting my quota and within literally a couple days suddenly I am showing under quota of over $5000. After that, I was told that I didn't meet my quota at the end of my review period and I was being let go at the end of the month. I signed the paperwork for my departure and they refused to give me a copy of what I signed and they said there was nothing they can do. This was devastating to me because it was literally the day after my grandmothers funeral. I never got a reduction in pay like they said they would do before thinking about termination and they told all their employees that they always do a one time chance to meet the quota if you don't meet it the first time and that never happened. They told me on several occasions that I was guaranteed a full time position as well, except for when I had to get rides to work that's when they told me that I can't get full time because I didn't have a car.

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1:07 pm EST

Dillard's statement and online management of accounts

I shopped at Dillards on their New Year's sale only to find when I checked my account on line, I was charged TWICE for each purchase totaling 4 purchases. I called the online contact number and was on hold for an hour and still have not resolved the problem. I have to file a dispute for your mistake. This is ridiculous. It is obvious that 4 charges for the same date and same amount is an error.

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Dillard's Customer Reviews Overview

Dillard's is a popular department store chain that offers a wide range of products, including clothing, accessories, beauty products, and home goods. The company has received generally positive reviews from customers, with many praising the quality of their products and the helpfulness of their staff.

One of the most commonly cited positive aspects of Dillard's is the quality of their merchandise. Customers have noted that the clothing and accessories sold by the company are well-made and durable, with many items lasting for years. Additionally, many customers appreciate the variety of styles and brands available at Dillard's, which allows them to find items that fit their personal tastes and preferences.

Another positive aspect of Dillard's is the helpfulness of their staff. Many customers have noted that the employees at Dillard's are knowledgeable about the products they sell and are willing to go above and beyond to help customers find what they are looking for. Additionally, customers appreciate the friendly and welcoming atmosphere of Dillard's stores, which makes shopping a more enjoyable experience.

Overall, Dillard's is a well-regarded department store chain that offers high-quality products and excellent customer service. Whether you are looking for clothing, accessories, beauty products, or home goods, Dillard's is a great place to shop.

Dillard's In-depth Review

Website Design and User Experience: The Dillard's website is visually appealing and easy to navigate. The layout is clean and organized, making it simple for users to find what they are looking for. The search function is efficient and the filters help narrow down options. Overall, the website provides a seamless and enjoyable user experience.

Product Range and Variety: Dillard's offers a wide range of products across various categories. From clothing and accessories to home decor and beauty products, there is something for everyone. The variety of brands available is impressive, catering to different tastes and preferences.

Pricing and Value for Money: While Dillard's may not always have the lowest prices, the quality of their products justifies the cost. The value for money is evident in the durability and longevity of the items. Additionally, the store frequently offers promotions and discounts, allowing customers to get more for their money.

Customer Service and Support: Dillard's customer service is top-notch. The representatives are knowledgeable, friendly, and always ready to assist. Whether it's answering product inquiries or resolving issues, the customer support team goes above and beyond to ensure customer satisfaction.

Shipping and Delivery: Dillard's shipping and delivery services are reliable and efficient. Orders are processed promptly, and the tracking system allows customers to monitor their packages. The packaging is secure, ensuring that products arrive in excellent condition.

Return and Exchange Policy: Dillard's has a fair and hassle-free return and exchange policy. They accept returns within a reasonable timeframe and provide refunds or exchanges without any complications. The process is straightforward, making it convenient for customers.

Quality of Products: Dillard's is known for offering high-quality products. The items are well-made, using premium materials. Whether it's clothing, accessories, or home goods, customers can trust that they are investing in durable and long-lasting products.

Overall Shopping Experience: The overall shopping experience at Dillard's is exceptional. From the moment you enter the website or store, you are greeted with a pleasant atmosphere and helpful staff. The variety of products, excellent customer service, and seamless transactions contribute to a positive shopping experience.

Loyalty Programs and Rewards: Dillard's offers a loyalty program that rewards customers for their continued support. Members can earn points with every purchase, which can be redeemed for discounts or exclusive perks. The program enhances the shopping experience and provides added value to loyal customers.

Online Security and Privacy Measures: Dillard's prioritizes online security and privacy. The website is secure, utilizing encryption technology to protect customer information. Personal data is handled with utmost confidentiality, ensuring a safe and secure online shopping experience.

Social Media Presence and Engagement: Dillard's maintains an active presence on various social media platforms. They engage with their audience through informative and engaging content, including product updates, promotions, and customer interactions. The brand's social media presence enhances customer engagement and fosters a sense of community.

Customer Reviews and Ratings: Dillard's values customer feedback and provides a platform for customers to share their reviews and ratings. This transparency allows potential buyers to make informed decisions based on the experiences of others. The brand takes customer feedback seriously and uses it to improve their products and services.

Accessibility and Mobile-Friendliness: Dillard's website is accessible and mobile-friendly. The responsive design ensures that users can easily browse and make purchases from their mobile devices. The text is legible, and the buttons are well-sized, providing a user-friendly experience for all customers.

In-Store Experience (if applicable): Dillard's in-store experience is exceptional. The stores are well-organized, clean, and aesthetically pleasing. The staff is attentive and knowledgeable, providing personalized assistance to customers. The fitting rooms are spacious and well-maintained, ensuring a comfortable shopping experience.

Community Involvement and Corporate Social Responsibility: Dillard's actively participates in community involvement and demonstrates corporate social responsibility. They support various charitable initiatives and organizations, making a positive impact on society. By shopping at Dillard's, customers contribute to these efforts, creating a sense of social responsibility.

How to file a complaint about Dillard's?

Here is a comprehensive guide on how to file a complaint or review about Dillard's on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dillard's in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dillard's. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Dillard's on ComplaintsBoard.com.

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Contact Dillard's customer service

Phone numbers

+1 (817) 831-5482 +1 (800) 643-8274 More phone numbers

Website

www.dillards.com

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Use this comments board to leave complaints and reviews about Dillard's. Discuss the issues you have had with Dillard's and work with their customer service team to find a resolution.