Dillard'snot happy with my experience

I bought a dress from Dillard's and did not receive it because it was not in stock. The sad part was that nothing was mentioned about that on their website and there was n o where told that item was not available. This caused me nothing but trouble and I wasted my precious time trying to resolve this matter. Customer service rep said that they can't refund me and said that I need to pick something else but I refused over and over again until they finally gave up. I did receive my money back, but as I said I wasted a lot of time. These guys are highly unprofessional and they need to improve their service! I'm not happy about this kind of experience and I will not order from them again.

Jan 25, 2017

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