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Dillard's / return policy

1 Kenner, LA, United States Review updated:

My sister and I purchased about $900 of merchandise from Dillard's the Saturday following Xmas, $300 of which from was purchased from the lingerie department. The following Saturday I returned to the store to return a "yoga outfit" consisting of a top and pants. I was told by the cashier that the top could not be returned because the tag was missing. I did not realize that this would be a problem since the merchandise was recently purchased as evidenced by my sales receipt and only cost $11. I had tried the outfit on at home and assumed that the tag had somehow fallen off of the top. The pants were stilll tagged. I was retuning the merchandise because the fit was very poor. Before returning it I tried on a smaller size in the store and it fit poorly as well so instead of exchanging it I tried to return the outfit. I was told that it could not be returned since the tag was not on it. I spoke to the Assistant Store Manager (Esplanade Mall-Kenner, La., a suburb outside New orleans) and he refused to accept the return of this item and could not have been more indifferent and arrogant about it. All of this over a yoga top THAT COST $11!! Needless to say I will not be shopping a Dillard's again. There are too many great places to shop in the city to have to put up with this kind of attitude and I will certainly spend my money elsewhere.

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  • Jo
      3rd of Feb, 2009
    -1 Votes

    Not trying to defend the store but I can tell you the reason why the tag is so important even more so than the receipt. When you purchase something at Dillards when the price is scanned their is also a pop label scanned and attached to what every you buy this is also an electronic receipt. When an item is returned the cashier will scan the pop label. I actually think it's a great idea. I'm not saying the store was right I just wanted to explain why the tag was so important. This is just not Dillards all stores have to protect themselves against theft. You could bring something from another store and try to return it at DIllards. I don't think you should be so negative against the company because of an ignorant manager.

  • Je
      23rd of Jun, 2009
    0 Votes

    to the above post. I so hate that polocy why cant someone just bring in a receipt. the pop label is a joke. It takes me forever to put pop labels on everything before I scan them. it expecally sucks when the customer is in a hurry.

  • Se
      6th of Sep, 2009
    0 Votes

    It's 11 dollars. $11.00! Quit complaining over something so trivial. It is common sense to keep the tags on merchandise, or it is not in a sellable condition for other customers. DUH! This goes back how many years??

    I feel sorry for the sales associate and store manager you probably yelled at and put them in a bad mood. These people work in retail... what can get worse than that?? - Wait, I know, customers like YOU.

  • Mo
      23rd of Apr, 2010
    0 Votes

    There is this thing call the "Fitting Room", maybe you should try to use it.

  • Li
      7th of Aug, 2010
    +2 Votes

    nope if it was within the 30 days and you at least had a receipt they should had returned it...

  • Wo
      10th of Jul, 2011
    +1 Votes

    I ABSOLUTELY agree with Lindsey83! I have had it happen that somehow you loose the tag that has the pop label. In fact, one day I was putting on a pair of slacks to make a final decision if I wanted to keep them or not and I accidentally went to pull the pants off and and caught the tag and snapped it off . Tags can get lost, just as the one review stated that a pop label was placed somewhere on garment because the original tags weren't on even while in the store. If you have a receipt, which has everything on it, there should be no problem. Quite frankly, the fact that the top WAS only $11 should have been an easy return. I could see them bulking more if the $900 was in question. However, with a receipt it still shouldn't matter. They just don't want to see returns and loose any money ...bottom line. And the fact that you had spent that much, was reason enough to treat you as a valued customer and not quibble for $11!

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