SUBMIT A COMPLAINT

[Resolved] DHGate.com / wigs

I never heard so much nonsense that I can't buy a wig off DHgate cause of your credit card verifying process. Because I haven't bought off DHgate since 2010 that's a problem why I can't buy a wig off here, what's that got to do with anything? My credit card is ligit
And I want to purchase a wig on here. All my orders got cancelled. One of the wigs I ordered that got cancelled the number for that was [protected]. Your company couldn't verified it and l I don't know why, all my details are correct and the same as 2010 the details are the same from back in 2010, nothing had changed. The same detaild for eg. Is my name, address, credit card numbers, my CVV number is the same and my cell number too. So why can't I be verified for any of my purchases? You must loose thousands and thousands of dollars because of this process. It's unfortunate u have a lot of good affordable wigs on DHgate and I could of bought heaps off your company.
Faylene Huckett.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Jun 03, 2018

    Hi Faylene,

    Here are the possible reasons why your payment needs verification:

    1. All credit cards that have been used for the first time in the website.
    2. Credit cards that do not match the account holder's name.
    3. Shipping address of the account holder does not match with the billing address on the card.
    4. There are some inconsistent information submitted during the payment process that did not match the credit card information.
    5. Orders with large amount
    6.Multiple Payment failures

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [protected]@DHgate.com

    Regards,
    Riane
    Customer Service Center
    DHgate.com

Fa
May 31, 2018

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