Dell Computers / fake dell callers hacking pc to steal private and confidential data
Mr. Robin preteneded to be Technical Support agent of Dell Computers India called my wife cell on Jan 1, 2015 at around 11.25AM from local number [protected] to talk about the malware or virus found on my Dell PC. Asked me to go in front of the PC we bought from Dell last year, I asked him to prove your ID or authenticate yourself as a Dell Employee he gave me ID Rob119 and manager ID Pet090. I asked further thats not enough give me more info to verify that you are from Dell, He gave me my customer ID from last Dell Invoice which matched and also give me description of the PCs I bought from them and on what dates and then told me to goto my PC and click Window key and R same time to run CMD and type clsid to find the CLSID I matched with the one he spoke on the phone and he told me thats the one they have in Dell Servers, at that moment he asked me to goto www.Fastsupport.com. Believing him as a genuine Dell agent I joined him via Goto Assisst remote login tool and he got control of my PC, He showed me Task manager, Two files : csrss.exe and then opened google page and showed me that those two files are malicious Trojan then told me that go and type on cmd netstat, showed me the list of IP addresses with foreign addresses and told me that my computer has established connections with foreign hackers. He then created a notepad new document on my desktop and typed in bold letters: 1-slow machine, 2 Found Trojans, 3 Foreign hackers connections. Then he put me on hold and transfer to Manager Peter, I asked Peter to proved that he is from Dell but he hesitated and I said OK I will call back to Dell and disconnected their remote connection and hung up the call at around 11:34 AM. Now I suspect that they have copied my confidential and private information from my PC. I called Dell and asked about the nature of the call they said it was a fake call and spam. I asked how come they got my Invoice and customer ID info, they said it could be stolen? I requested help to scan my PC for malware or any virus they left they said to pay first $240. I told them it sounds like your ex-Indian customer service employees hase stolen my private info and God knows how many more customers and you should help us but they refused.I called again on next day and asked to transfer me to the Manager PC Software solutions which they never did but kept arguing and asking me for service tags four times then said our Care team will call which never happened at all.
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