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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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ComplaintsBoard
A
2:12 am EST

Dell horrible!

This year I've discovered Dell website and ordered few things. But later I received a message stating that items I've ordered are out of stock. I immediately contacted customer service and they said here will be no refunds. They never explained the reason. If you want to use Dell.com be carefully and be prepared have a hassle and to wait if you want the great deal you had thought you had arranged. Their customer service gave me a hard time, I've wasted my money and time and received nothing. Very disappointed.

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ComplaintsBoard
A
12:24 pm EST

Dell customer service / sales / deceptive practices

I spent last night building a cart after researching laptops for a week. I had two different machines chosen as final candidates. I saved the cart and then re-logged in to verify that the cart was there before retiring for the evening. Today I logged in and my cart was empty! I had taken the evening to determine the final selection and was going to make the purchase today. Since my cart was empty I initiated a chat, explained the situation, and after two hours finally got them to the point of e-mailing a quote. The quote was not for the machine that was selected, but a machine with part of the items that were on the machine that was in the cart. I pointed that out and the rep said he would check with his "supervisor". About 15 minutes later he said the machine had been approved for the same dollar amount that it was in the cart for the night before and he would send me a quote. No quote came and chat ended. I then received a call from another rep, and he informed me that the price was $300.00 higher than the cart said, (he had the cart up on his screen because he asked if I was buying one or two laptops, he could not have known that without visually verifying the cart!) I feel this is deceptive, and not only could I barely understand the "english" the guy was speaking but it was quite obvious that he did not care if I got what I selected for the price quoted in the cart less than 24 hours earlier, but whether I bought from them at all! I have purchased numerous dell products and have an advantage card (That I will be cutting in half) and plan on telling everybody I know about the deceptive practices and the lack of customer service. I am sure that the business model that micheal dell built initially did not include this lack of customer service. Sidebar: I have influence in selecting the cpu's, servers and laptops at my company, guess who we will not be using during the next eol cycle rotation for our computers)

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C
7:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dell dell latitude 10

Our company bought 5 Latitude 10 tablets, and have not had any issues with the tablets. Customer ID145514792 We use the tablets on a daily basis in our delivery trucks, so I need to have good car chargers in the trucks. I went on the Dell web site and ordered the recommended charger that dell sell, Targus APD038-US . The car charger comes with different adaptor tips for charging different devices. The problem is that the new charger from Targus does not come with the latitude 10 charging tip that I need. I've called Targus, and they say I need to take it up with Dell and that, that charging tip was exclusive to dell and No longer available to Targus. I've tried calling Dell for the past couple of day's now and on the phone for hours at a time. WHY DOES DELL OUT SOURCE TO INDIA. You cant understand what the reps are saying through their heavy accents. No one at Dell has been helpful! I lost count, on how may times I have been transferred from one department to another.
If we are unable to charge are tablets out in the field, they might as well be a paperweight.
I have to admit, I do like the Dell products. But after reading all the different problems and complaints that people are having, it is definitely having an impact on me. I'm starting to have doubts about Dell, and so far their customer service leaves a lot to be desired.
I just ordered a new Venue 10 last week and I don't know if I made a good decision buying another Dell Product.
If someone from Dell would like to help me resolve this issue, please call me. Carlos Romaniz, customer id [protected] call the office and ask for me. Thank you,

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R
4:25 pm EST

Dell inspiron [protected]

Internet connectivity issues. Dell Computers are SO VERY PROPRIETARY that no matter what you do or what happens, Dell is available for a nominal fee of $300.00 to $500.00 for a service contract or for a fix to your computer. They install so many Dell Programs that when you have a computer issue, "you are prompted to call a displayed Dell Support number while your computer is locked up". I called Customer Support for the first time EVER today for an issue with the WIFI settings on this computer. After being transferred twice, the person I was speaking to could not answer one simple question, so, he became frustrated and stated "your computer is out of warranty". Really, why were you trying to help me until you became frustrated with the fact that you could not answer one simple question. I was told to go to the page where the WIFI connection was listed, click on the "FORGET" button, then add the new password. Just as I suspected, when you click on the FORGET button, it "ERASES" that connection all together. "JUST ANOTHER AMERICAN COMPANY OUTSOURCING IT'S CUSTOMER SERVICE TO INDIA WHERE THOSE PEOPLE ARE NOT TRAINED AND DON'T KNOW MUCH MORE THEN THE CUSTOMER REGARDING THE PRODUCT THE CUSTOMER IS TRYING TO GET HELP WITH"! "THIS IS WITHOUT A DOUBT THE FIRST AND LAST DELL COMPUTER I WILL EVER HAVE THE MISFORTUNE OF PURCHASING"!

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Wine Is Good
Wine Is Good
, US
May 17, 2016 8:34 am EDT

Out of warranty means you pay for service. This is not just Dell, this is standard to every company in the world. Now, what issue are you having? What error are you getting with your internet connection? Maybe I can help.

ComplaintsBoard
B
10:51 pm EST

Dell venue 7 3741 tablet

Charger damage... Physical damage I purchased a dell venue 7 3741 tablet two months before... Now my tablet charger is damaged due to some voltage problem. I contact dell customer complaint service.. They says that.. My product has no warrenty in accesories.. Only warrenty for softwares only... But in ur product discription you are says (1 year manufacturer warranty for device and 6 months manufacturer warranty for in-box accessories including batteries from the date of purchase)... Thats why I will bought this item... Pls may take my problem as consideration... I parchased in 4 september 2015.. Order# [protected]... Now is under warranty... I am purchased in amazon online shopping site... Pls take a sufficient action my mobile no:[protected], [protected]

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P
10:14 am EST

Dell lack of customer service

Spent over 5 hours trying to get support from Dell. I then decided to return the item because I saw that if I had a problem in the future, it would not get resolved. I spend another 2 hours trying to return the item and still have not received the Return Authorization #. I had to end up challenging the charge on my credit card. There are many computer vendors and I would suggest that anyone looking to purchase computers, tablets, etc. Look at all the reviews before selecting a vendor.

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R
8:51 pm EST

Dell inspiron 13

We bought the Dell Inspiron 13 7000 series a year ago. It has been nothing but issues. We have had a technician into the house because the WiFi was so slow that most of the time it could not connect. It crashed because of a Windows 8 issue (came with computer). Mulitiple times, now too many to count, the India helpdesk has been trying to resolve the issues... wiped out all of my files in the process of trying to "help". Bluetooth doesn't work. Won't start unless multiple attempts. The list goes on. No resolution from Dell. Terrible product and service.

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L
7:55 pm EST

Dell online service and general customer service

I have been with Dell (Canada) for over 10 years and have purchased several items from them throughout the years. I dread each time I have to call customer service because it always so awful ( difficulty understanding me or difficulty understanding the personnel) So today I decided I was going to purchase another laptop but this time I would use the online service. The site kept telling me that the sign in info was blank. Then it stated that I didn't have the correct password, so I changed it, then it said my coupon was expired and I know it is not and then it finally told me that I had signed in over 6 times so now I am locked out! Recently I was sent a feedback letter on behalf of Dell to ask about my last experience with their customer service in the summer, which was just disgusting! However here I am again because they have exactly what I need, but I thought I could bypass the crap I had been through. Really frustrated and would love to speak with someone in Canada so I can get these issues out of the way, once and for all so I can continue purchasing with some trust again.

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R
1:26 pm EST

Dell laptop inspiron 3520

I bought a inspiron 3520 windows 8. The cost $580.00 US $ form Best Buy in Miami. OK so it works for a few months and thank G-d it came with a warranty. I let it lapse spent $279.00 for another warranty, this year $179.00. I have spent hundreds of hours on the phone with the dell people from India. They are wonderful kind and helpful and there English is better than the people who live in Miami. But DELL . These Supervisors tell me it is not the laptop but viruses. Hundreds of dollars hours on the phone. But yet it is not DELL. Do yourself a favor wait save your money and buy Apple Intel but never Dell. They have the nerve to put a box on the right side stating no abusive language or caps how would you feel if someone you cared loved for example a son mother sister bought this product and had to go through what your customers have gone through. Think about it and get back to me.

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R
12:29 pm EDT

Dell computers

Buying Dell can be a costly mistake. It was for us. My daughter's Dell mini-tower desktop was 5 months from brand new when the hard drive failed. It had a year warranty from Dell, an extra-cost warranty extension for three additional years, an extra-cost contract for on-site service, and of course Western Digital's one-year warranty on the drive. Despite being covered on the replacement part, Dell refused to admit the drive was bad long past when they knew it. Very likely they were over budget for service calls due to a run of bad drives and under orders from Michael Dell to keep a lid on non-corporate service calls. Dell evaded, avoided, and ducked honoring the warranties until I finally lost my patience and my cool. This was my daughter's "computer for college." I had asked up front if they could service it on her Ohio campus if I paid for on-site repairs for four years. "No problem, " had been the response at order time. "No problem!" The company lied and the salesman later quit over that. Read on. The drive failed in early January and she called me. I said call Dell. Daughter is no stranger to PCs. She complied with everything Dell tech asked of her. This included three complete re-installations of Windows, each one failing because the drive was bad. To do that on Dell's clock she missed 7 college classes and hurt her grades. Rather than flunk out, after three weeks she gave up and brought the Dell 600 miles round trip to me. I tried many times to get Dell to install a new drive. They stone-walled me. On their instructions I tried every fix for a drive there is over and over that didn't require breaking the seal on the tower case, which would void the warranty. Dell refused to replace the drive until I finally had enough. I know how to shred a lackey by phone and on the 55th day I shredded them up three levels of management. So two months after the Dell died they finally sent someone to replace the bad Western Digital drive. He replaced it with another Caviar from the same lot, and that says something everyone should know about Dell. Early mortality Caviar drives that year were common knowledge. I learned about them reading tech conferences and InfoWorld. That's why when I ordered the Dell in August my invoice states: "Customer specifically requests we not use a Western Digital Caviar drive." They put one in just the same without identifying it on the packing slip! It lasted five months. They replaced it with another. It lasted five months. Michael Dell couldn't resist the deal: Western Digital dumping drives at dirt cheap prices. So they have a high failure rate. So what? On Wall Street only profit growth matter. Two last points. I did not call Dell when the replacement drive failed. I returned it to Western Digital under the WD warranty. They sent me a new Caviar and I auctioned it on ebay. The buyer got a 12-month warranty. I installed a Quantum drive in the Dell and everything was fine. For a year. Then Dell's dirt-cheap motherboard died. That was enough Dell for me. The Dell salesman was outraged. By crazy coincidence the salesman who answered my first call to Dell was a transplanted Virginian who grew up half a mile from my farm. His dad fished in our pond. He looked up the event ticket, saw what Dell had done to us and for how long, saw the Caviar drive that wasn't supposed to be there, learned that the service contracts he sold me in good faith weren't honored, and quit his job. Deal with Dell if you want to, but absolutely you will get iffy parts from the lowest bidder, and you may not get service after you pay extra for it. Update: forget about telephone support unless you buy 1000 PCs. Their contract for non-business support went to the lowest bidder in India. If you have a problem, you're fried. A friend wrote to me recently: "Once Dell's maybe bi-lingual - maybe not - untrained tech ascertains that your cables are plugged in and the power is on, he puts you on hold to ask someone, 'What do I do now?' The person he asks does not know. For this each of them gets about 10k Rupees a month, around $225, with close to zero benefits." Michael Dell just beams but my friend, a college professor, knows the game is up. He has a Dell as his personal machine, and despite being "under warranty" he has to pay someone in his IT department to fix it. He's so angry he's on a crusade to tell everyone in the university, everyone in the universe. I'm happy to share his crusade. I lost $2, 300 buying Dell junk and their worthless service contract. Did Dell care? This was sent to Michael Dell complete with Service Ticket numbers and verifications. An automated response said they felt my pain, or some such crap. For non-corporate buyers, buying Dell will mean hardware from the lowest bidder, ignoring the specs in your order, tech support from hell, and evading the service contract you paid extra for. More people than you might think define that as the Dell experience.

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S
Scrpper
, US
Nov 26, 2015 2:33 pm EST

I own a business in Connecticut that has over the last 13 years only bought dell desktops...the chat with them speaks for itself copied in below...

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Dell Chat Session Log
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Dell Chat
1:58 PM (1 hour ago)

to me
This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is [protected].
Time Details
11/26/2015 12:09:30PM Session Started with Agent (Ramesh Landa)
11/26/2015 12:09:30PM mike: "1_227"
11/26/2015 12:09:44PM Agent (Ramesh Landa): "Welcome to Dell USA Chat! My name is Ramesh Landa and I will be your Dell.com Sales Chat Expert. I can be reached at ramesh_landa@dellteam.com"
11/26/2015 12:09:52PM Agent (Ramesh Landa): "Hi mike :)"
11/26/2015 12:09:54PM Agent (Ramesh Landa): "How can i help you with the purchase today?"
11/26/2015 12:09:58PM mike: "hi"
11/26/2015 12:10:11PM mike: "purchase"
11/26/2015 12:10:48PM Agent (Ramesh Landa): "Glad you chatted in today, I'd be happy to help you"
11/26/2015 12:10:50PM Agent (Ramesh Landa): "May I have your phone number, In case we get disconnected."
11/26/2015 12:11:07PM Agent (Ramesh Landa): "may I know which machine that you are looking to purchase?"
11/26/2015 12:11:15PM mike: "and info on the ship damage return I made before I purchase another"
11/26/2015 12:11:42PM mike: "8900 ps"
11/26/2015 12:11:50PM mike: "xps"
11/26/2015 12:12:29PM mike: "I don't want 2 on my card at the same time"
11/26/2015 12:12:50PM mike: "hello?"
11/26/2015 12:12:56PM Agent (Ramesh Landa): "Glad you chatted in today, I'd be happy to help you"
11/26/2015 12:13:11PM mike: "you alrady said that"
11/26/2015 12:13:14PM mike: "lol"
11/26/2015 12:13:43PM mike: "are u a bot?"
11/26/2015 12:14:42PM Agent (Ramesh Landa): "I request you to please help me with link of the machine because we do have different configurations"
11/26/2015 12:15:24PM mike: "check my return 1st...I know what I want"
11/26/2015 12:15:34PM mike: "what is status?"
11/26/2015 12:16:07PM Agent (Ramesh Landa): "I apologizes mike. Since we are from presales department we do have limited access to assist you on it. However I can help you with our customer care department details I request you to please call to Customer Care Team [protected] they will give you t"
  he right information on it.working hours are from 9:00 PM to 5.30AM CST. Monday to Friday
11/26/2015 12:16:45PM mike: "never got anybody"
11/26/2015 12:16:52PM mike: "surprised?"
11/26/2015 12:17:17PM mike: "xxxxxxs"
11/26/2015 12:17:27PM mike: "you are same"
11/26/2015 12:17:56PM mike: "not waiting for hours on f'n phone"
11/26/2015 12:18:04PM Agent (Ramesh Landa): "I apologies mike. We are from presales department"
11/26/2015 12:18:48PM mike: "learn correct english"
11/26/2015 12:19:32PM mike: "no one answers emails or phone...ever"
11/26/2015 12:20:19PM Agent (Ramesh Landa): "I sincerely apologize for the inconvenience."
11/26/2015 12:20:49PM mike: "no help again..."
11/26/2015 12:20:54PM mike: "figures"
11/26/2015 12:21:08PM mike: "standard operating procedure"
11/26/2015 12:24:32PM Agent (Ramesh Landa): "I am really sorry for the inconvenience that you are facing I request you to please stay connected over the phone they will direct your call to our customer care agent"
11/26/2015 12:25:36PM mike: "whatever!"
11/26/2015 12:26:44PM mike: "you didn't help...please don't ask if you can do anything else...you're a robot"
11/26/2015 12:26:58PM mike: "reading from a script"
11/26/2015 12:27:28PM mike: "and not an American"
11/26/2015 12:32:17PM Agent (Ramesh Landa): "Can you please help me with your order number ?"
11/26/2015 12:32:57PM mike: "after all that? now you ask?"
11/26/2015 12:33:51PM mike: "So I was being brushed off for a quicker sale?"
11/26/2015 12:34:03PM mike: "ashamed"
11/26/2015 12:34:30PM mike: "Shame on you"
11/26/2015 12:34:33PM mike: "!"
11/26/2015 12:35:33PM Agent (Ramesh Landa): "Since we are from presales department we don't have access to check for the return status of your order. I request you to please get in touch with our customer care department"
11/26/2015 12:36:19PM mike: "Ahhh...robot saying"
11/26/2015 12:36:23PM mike: "again"
11/26/2015 12:36:54PM mike: "How may times do I have to day they never pick up...geeeez"
11/26/2015 12:37:02PM mike: "say*"
11/26/2015 12:37:14PM mike: "Are you dense?"
11/26/2015 12:41:25PM Agent (Ramesh Landa): "I apologies for the delay"
11/26/2015 12:42:17PM mike: "If someone really wants to fix the system...upper management might start by reading this chat... it is a flavor of how consumers view your service"
11/26/2015 12:42:40PM mike: "IT REALLY sxxKS BIG TIME"
11/26/2015 12:42:47PM Agent (Ramesh Landa): "I will help you with email ID for customer care support where you can get in touch via email US_Customer_Care@Dell.com"
11/26/2015 12:43:03PM mike: "AND YOU DID NOTHING BUT WASTE MY TIME AGAIN TODAY"
11/26/2015 12:43:12PM Agent (Ramesh Landa): "This surely would be passed on to the authorities."
11/26/2015 12:43:32PM mike: "RIGHT...I'LL BET"
11/26/2015 12:44:21PM mike: "MAYBE WE DONT WANT TO BE PASSED OFFTO SOME LOSER OVER SEAS"
11/26/2015 12:44:38PM Agent (Ramesh Landa): "I request you to please help me with your order number"
11/26/2015 12:45:21PM mike: "AGAIN WITH THE ORDER NUMBER? YOU SAID YOU COULDN'T HELP"
11/26/2015 12:46:59PM mike: "YOU THINK I was born yesterday?"
11/26/2015 12:47:15PM Agent (Ramesh Landa): "I will try to forward your order details to our concern department"
11/26/2015 12:48:05PM mike: "I DIDN'T JUST FALL OFF THE TURNIP TRUCK!"
11/26/2015 12:48:19PM mike: "YOUR HELP IS USELESS"
11/26/2015 12:48:44PM mike: "DELL NEVER HELP ME...OR ANSWERED ME IN EMAIL OR PHONE"
11/26/2015 12:49:02PM mike: "EVER EVER EVER"
11/26/2015 12:49:05PM mike: "EVER"
11/26/2015 12:49:11PM mike: "GET IT!"
11/26/2015 12:49:22PM mike: "GET IT?"
11/26/2015 12:49:33PM mike: "DO YOU GET IT?"
11/26/2015 12:49:58PM mike: "ALL THE EMAILS I SENT...NOT ANSWERED"
11/26/2015 12:50:13PM mike: "ALL THE EMAILS I SENT...NOT ANSWERED"
11/26/2015 12:50:16PM mike: "ALL THE EMAILS I SENT...NOT ANSWERED"
11/26/2015 12:50:20PM mike: "ALL THE EMAILS I SENT...NOT ANSWERED"
11/26/2015 12:50:27PM mike: "AGAIN AND AGAIN"
11/26/2015 12:50:32PM mike: "NOTHING"
11/26/2015 12:50:39PM mike: "NOTHING'"
11/26/2015 12:50:47PM Agent (Ramesh Landa): "I am really very sorry to hear this."
11/26/2015 12:50:52PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:51:04PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:51:08PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:51:12PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:51:19PM mike: "GET IT?"
11/26/2015 12:51:44PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:51:49PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:51:52PM mike: "JUST ROBOT RETURN EMAILS"
11/26/2015 12:52:30PM mike: "YEAH ALL ARE SORRY THAT THEY NEVER HELP"
11/26/2015 12:52:58PM mike: "SATISFACTION IS NEVER HAVING TO SAY YOUR SORRY"
11/26/2015 12:53:04PM mike: "TRY THAT"
11/26/2015 12:53:07PM mike: "!"
11/26/2015 12:54:19PM mike: "SO WHEN NOBODY EVER ANSWERED ME...I CALLED MY CREDIT CARD FRAUD DEPT."
11/26/2015 12:54:47PM mike: "YOU ALREADY HAVE TRHE COMPUTER BACK AND NEVER REFUNDED MY MONEY"
11/26/2015 12:55:00PM mike: "THEY WILL CHARGE YOU BACK"
11/26/2015 12:56:02PM mike: "I HAVE NEVER BEEN TREATED LIKE THIS IN MY LIFE"
11/26/2015 12:57:07PM mike: "ALL YOU HAVE IS ROBOTS"
11/26/2015 12:57:13PM Agent (Ramesh Landa): "I agree this is frustrating. Being in Pre Sales Department, I wont have the right tools help you on it. However I will try to forward your details to concern department"
11/26/2015 12:57:18PM mike: "THAT CAN'T HELP"
11/26/2015 12:58:08PM mike: "YOUR COMPANY HAS DONE ENOUGH TO ME ALREADY...THIS WAS ME RETURNING THE FAVOR"
11/26/2015 12:58:12PM Session Ended
If you require further assistance, please visit us at support.dell.com

ComplaintsBoard
R
8:51 pm EDT

Dell bose soundtrue headphones

Hello, I had ordered Bose SoundTrue headphones on 12th Sep from Dell representative. ([protected]). The delivery date kept on getting delayed, from 21st sept to 28th Sep to 2nd Oct and finally it got cancelled after almost 25days without any reason. The status says cancelled. 1) There is no mail sent to me about what will happen to my money ( I used Dell gift card + debit card). 2) I would have sent multiple mails, tried to chat with 4 Dell representative, they would just provide me with different links and contact number. 3) There is no reply from anywhere? I am student and I have critical requirement for headphones but DELL is taking 25 days to deliver headset ( seriously?) and then cancelling it without no notice or reason. I am just trying thing everywhere. I have been waiting from past month and was looking forward to get headset. It costs 97 USD and you show no response. Kindly please check this issue and let me know what is the next step? Dell Purchase ID : [protected] Customer Number : [protected] Order Number : [protected]

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11:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell transfer of ownership

I had got my laptop from Kuwait and now its not working, when taken to service center they told me to transfer the ownership as its not an Indian product so we had filled the transfer ownership details and till date the ownership hasn't taken place. Its been month and no reply I have called the service center and also mailed to few people from dell for the same but no reply from there end. Its really getting frustrating now. Please look into this im a student and all my notes were saved in my laptop and my exams are coming near i really need my laptop working. Hope this might help. Waiting for a reply.

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J
6:19 pm EDT

Dell alienware - ordering process and verification.

Here is my horror story with Dell

I work for Citizens Bank and I'm a member of the Del Purchase Program. I originally had applied for Dell Financing on or about 8/15/15. After I had entered my info at the website, I was approved for financing but was unable to start using my acct number immediately due to a system issue with dell. When I called to get my account number, I was told that the only way to get it would be to wait 7 to 10 business days to get it in the mail regardless of the system error that had occurred when I had originally applied.

I did finally get the letter with my acct number 10 days later and I was in the process of moving at the time. When I went to place the original order for an Alienware, X51, along with a 29 inch monitor, battery backup and a small tablet, I received an order number for everything but the computer. I figured that since the computer was going to be custom built that an order number for that would be generated at a later date.

I did wait for a few days and then called the sales department to verify what the status of the computer order was. I was told that there was a "system" issue and somehow the order was cancelled. I was told that the only thing that I could do was to replace the order. (That call I was on the phone for exactly 2 hours trying to get this straightened out.)

I then did try to redo the order on 9/1/15 and decided to instead purchase a Dell Alienware 51 instead. I did get the confirmation this time but a few minutes later I did receive an email stating that the order was on hold and that I would have to call [protected]. I called the number as requested and I was told that I would have to verify some information to prevent identity theft.

I did tell both reps the address that I had originally had applied for financing with and the address that I had officially moved to as of Sept 1. I was able to verify and old phone number that was on my credit report and I told them that I've had a new phone number for over four years now. I provided my current phone number which does show on my credit report. They were not able to verify me and said that I would be receiving a call back for further verification.

While I was talking on the phone to them, another colleague at that location called me back and told me to call back [protected] and ask for Cathy as soon as I had received this message. I called back and asked for Cathy and they were unable to connect me to her. I asked for a supervisor to clear up the matter.

I provided the same information for a third time and was given the same generic response. (He was unable to confirm that their policy is to have another colleague call me back. He also said that at this time I would now have to wait 5 to 10 days for additional verification to be completed and he wasn't able to state how I would be notified that it was completed. The only option that I was given was that I could speak with the sales dept and place my order with another form of payment. If I had wanted to pay with a credit card, I wouldn't have bothered to apply for preferred financing.

I would suggest that everyone read this before making any kind of purchase from Dell in the future. Four total hours on the phone doesn't make up for the small discount I was receiving by ordering from them based on where I work.

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1:29 pm EDT

Dell battery power adapter

I have a problem... whenever I turn on my pc a notification appers tht :the ac type power adapter and battery cannot be determined. please connect to a 65w power adapter for further... the battery may not charge., although my battery is performing normally and power adapter is also good and works on my friends dell same laptop... but hen I plug in my battery isn't charge, sometimes a notification appears that ur battey is disabled nd turn on pc when battery is again to the normal temperature,... I don't know plz help me out

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Shelley Donaldson
, US
Apr 26, 2016 6:23 am EDT

i purchased a dell desk top 8 years ago and was very impressed with it ...got my moneys worth.since then i had a aspirion given to me for christmas it was 11 months old when it just quit would not charge took it in and had it serviced because the sore that it was purchased in needed the actual person who purchased it on there membership.i went to to the store and explained the problem and asked if they could give me a copy of the reciept and was told that the persons on membership has to do it.that person moved out of province so i gave up on that .i called dell and tried to buy a battery as ithought that was the problem and was told they dont have any...like what!.so now we are in april and still doesnt work took it and had it serviced and was told the port for charging was factory screwed up and they replaced it.that cost me a hundred bucks.was told to go buy battery that the problem was fixed.that i did and guess what that is not the problem.
i feel i got a raw deal the whole way around especially with dell with no help from them at all.
I WILL NEVER PURCHASE A DELL AGAIN AS I HAVE ELECTRONICS AND DONT GO THROUGH THIS FOR SERVICE!

Valerie
Valerie
, US
Jul 23, 2008 8:10 am EDT

Hell computer has already wasted more than 5 hours of my time. Their Contracts of Adhesion allow them to get away with consumer theft.

Hell Computer "oversold" me a system, that is so poor, my three year old HP system that cost one-half the price, outperforms the Hell system by a significant margin.

I've played the game with their custom disservice, and wasted my time, finally getting the speakers replaced. The speakers were the least of the problems. Spending time on the "system problems" was far too frustrating to endure. The replacement parts they sent don't work either.

I believe the federal government needs to investigate this criminal enterprise.

I even called Hell HQ in Texas. I notice their executives are afraid to deal with the public; they leave it to the flunkies. The executives know their company is a fraudulent, if not criminal organization.

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laurie.mcpherson
, US
Feb 25, 2012 5:21 pm EST

If you are in the market for a new computer or laptop think twice before purchasing Dell products. I bought a dell laptop 18 months ago and this is my experience. One week after purchase had to return it and exchange it due to the deadly blue screen popping up constantly. Then 11 months later took it back because the motherboard was bad. 8 months later the screen and cable for the screen were bad. I had purchased a 2 year extended warranty which I used on my first repair then this last repair I was told that they were buying back my warranty and would not fix my laptop because it was more than the warranty was worth. We will give you 165.00 and your hard drive we keep the computer and we are sorry there is nothig more we can do. I thought this is BS and I called the store we bought it at and dell and I fought with them until finally the store we bought it at decided to give me a new computer so they wouldn't lose our business which I do appreciate. But my point is Dell did not standby their product and their customer service people are rude and could careless what problems you experience they have your money and thats all that mattered to them. Do Beware!

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worstcomputer
Knoxville, US
Mar 21, 2011 3:18 pm EDT

Worst computer ever, have had dell to try to fix my laptop to only have it fail a week later each time. It is by far the worst computer I have ever owned. Contacted CEO and he is not much better than the customer service. If you have to pay more for a computer do so, stay away from dell products.

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12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell device on turning on

I ordered items which I received today [protected]) – order id: [protected]
Dell inspiron 5547 touch intel core i7 4510u 16gb ram 1tb hdd 2gb vga card windows 8 15.6 dell inspiron 5547 touch intel core i7 4510u 16gb ram 1tb hdd 2gb vga card windows 8 15.6" touch
Ean: [protected] | condition: new
Price is aed 2, 903.00

However it is not working and I want to either replace it with a new product or refund the money. I contacted the number for the mk trading and they were not helpful. I contacted souq.com and the call center guy was rude and was not helpful and just cut off the phone. I want the product to be replaced or my money refunded and they are not agreeing to that too.

The product was delivered to me by mk trading.

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3:05 pm EDT

Dell overcharging

homeshopping is a Pakistani online store. I purchased laptop from them for 68000 rupee, the item was not delivered to me, I received a call and I was told that the laptop price mentioned on website wrong, they overcharged price to 72000 rupee. They are overcharging customer with fake excuses. I want to expose their true face. Homeshopping.pk is not reliable!

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6:43 pm EDT
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Dell - verification department

You have my drivers license, bcid, MasterCard, bank statements, last years t4, bc services card, MasterCard bill, pay stubs, 4 pieces of mail with my address on them. You have all of this front and back all scanned. It wasn't enough so I'm unable to purchase from Dell ever. I rent from family I have nothing and no way of getting any of this in my name. Ø...

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11:59 am EDT

Dell return

I'm a first time customer with QVC and this will also be my last time shopping and/or viewing the site. After they received and acknowledged my return. They turned around and charged my account the FULL price of the item $855.91, the same item that they acknowledged I returned (3) three days prior to charging card. Of course the very helpful customer service team (lol) was unable to resolve the issue and informed me that they would be sending the complaint to corporate. Which would be the best way to resolve the issue, I asked for the information for corporate and was told I would have to put it in a letter in which I did. I’m so disappointed in QVC for this is not the first time this has happened. If I had read the reviews I would not be in this mess. TRUST me I will NEVER patronize the site again. It only has to happen ONCE for me.

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2:14 pm EST

Dell Poor service

have been on phone to dell support numerous times. first you are talking with someone you can not half-way understand..the first time you call all they want to do is sell you a program that will safe guard your computer. B/S. I have had to call then back two times after buying this program to have junk removed called 1/26 on phone with them 4 hrs.. had to call back 1/27 4 more hrs. still not happy. on the 26 I did talk with some one who did speak decent English. but had an attitude problem. we were doing good he was telling me what to do and I was doing it. one time he told me what to do and I did it. it came up next, so I hit next. his tone changed. he said did you hit next.? I said yes. he said I did tell you to hit next. I said no but it was all could be done. He said if you are going to try to fix this I will hang up and let you do it. I kept my cool which unusuall for me. I said hold on I hit back. ok what do you want me to do. he said HIT NEXT. I wil not be buying another dell.

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5:44 pm EST
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Dell hardware

After 1 year of purchasing a new top of the line desk top computer and spending over $1000 to get the functions I wanted, I am back to having nothing.It started when the product was received and removed from the box, plug in nothing happed, the product was dead, phoned told a new one would be sent, 2 month later it arrived and the previous one returned. Plug in and set up, all looked good for 1month, then function started not working. Spent 20hrs on the phine to India and Philippines $182 later on the phone bill, told a tech would have to come in, he did some work on the motherboard. We sent letters via registered canada post to Dell Canada, we recived a phone call, avery bad customer service rep who told us not to bother them. 5 months later and again computer functions not working, called Telus canada our internet and email provider who connected us to India, told we had to give Dell support money before they would help, they didn't know what the problem was. We refused and will to try to resolve locally. If we had gone to a store we could return it and pay half, its a waste of money and time, we should all avoid dell, they don't care

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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