Round Rock, Texas
United States - 78682
Dell and Toyota value consumers the same... In a difficuly economy Ipent $1500 on a dell inspirion 1525 for...
February 25, 2010
Dear Sir or Madam
The reason for this correspondence is to get clarity...I just received a letter from a collection agency called United Recovery Systems, which is a Collection agency on behalf of Dell. There number is [protected].On October of 2009 I entered a debt consolidation program called American C.C.C., telephone # [protected], which included all my debts including the Dell account. I was under the impression that Dell had accepted the proposal since they have been accepting the payment ACCC has been sending to them. Although I am unemployed I have been paying my fees with my unemployment checks on a monthly basis. I could have taken the easy way out and gone bankrupt, but as a single mom/dad/grandmother and grandfather I am doing my best to work on my credit, so that my dream comes through someday, which is to purchase a small home for my children and granddaughter.
Unfortunately, I am not sure what happened with Dell, because when I completed the application online, their agency is on the drop down list. I can’t believe that Dell would deny my ability to want to pay them back through a debt consolidation program, however is taking my money and still wants a collection agency to retrieve the payment in full. Again, I could have taken the easy way out and gone bankrupt, but that wasn't a choice for me, I really want to fix my credit being that I am still unemployed. The balance on the collection agency is 3, 102.33, however there is no way I am paying near that money because of all the discrepancies I've had with the desktop I purchased, which crashed not even two months later. Dell did send me a new hard drive after I had lost all of my assignments for my masters degree. In addition, not even 6 months later it happened again, this time I had to go to staples and purchase my own hard drive, which till this day it has been working fine.
In addition, I purchased 3 laptops for my children’s Christmas gifts, again, not even 6 months later they all crashed and when I tried calling dell the representative would not transfer me to a technician unless I pay a fee. Meanwhile, all my laptops have a two year warranty. I would like to settle but for the pain and suffering of wasting my money with dell, believing they were a reputable company, losing all my children’s pictures and my grandbaby’s, which I could not retrieve is so painful. I want an affordable settlement considering everything I had to go through with the desktop and three laptops. We are all discouraged. Anything you can do for me will be greatly appreciated.
Nevertheless, I don't have the money to pay this amount in full. With the economy the way it is and how it has been difficult to obtain a job I am barely making it on my own with three children and a granddaughter as a single mom/dad. When I was employed I was paying them practically in full and had a low balance, now Dell want to mess up my credit after I am trying my best as a single mom to overcome the statistics some agencies already have, especially of single moms living in the South Bronx. Even with all these obstacles I was able to obtain my associates, bachelors and masters and to no avail when it comes obtaining employment. I am hoping we can work something out. Also, once if this account is settled I want a General Release Letter from my debt for my records. Thanking you I shall remain for your immediate response to this very serious matter.
Should you require additional information, please feel free to contact me at [protected].
I have always owned a Dell computer..desktops and laptops. Three years ago I bought a Dell 17 inch laptop with an extended warranty to cover anything and everything. When the representative at Dell told me it would cover damage if it got broken I was excited about having that kind of coverage. The total for the laptop and extended service warranty was just under $1600.00. Now to some people that isn't very much money but to me it was a huge purchase. When my laptop did get broken by accident I called Dell and told them what happened and that I have an extended service warranty. I was told that extended warranty didn't cover accidently breakage, only manufacurer defects and hardware. That WAS NOT what the person told me when I ordered it ...Angry, I far beyond angry. I work hard for my money. And messing with my money after I already purchased something is STEALING...DELL stole my money and LIED to me. I will never own another DELL and will make sure nobody else I know buys from them either. DELL is a ripoff, liar, and theif.
I bought a Dell in December for my son. The WLAN Card Networking Service does not respond and closes. The message continues to pop up even after disabling the card. Called Dell "support" and had my call dropped by some tech guru in India. Return call netted no support and a lot of confusion about what I needed done. Past loyal Dell owner who will never purchase from Dell again. I fixed the machine myself by wiping the system clean and starting over. I could have built new from scratch cheaper.
Less than 1 month ago, I purchased a Dell Vostro 1510 laptop direct through Dell's website. I have had only very limited available use of this product as typically the display is black. I have spent hours and hours on the phone with unknowledgeable service techs without result. This is a brand new product that has not worked correctly since day 1 and I would asked for a replacement without satisfaction. The best I got was a promise that an on-site service tech would contach me within 24 hours for an appt. No response. I am frustrated beyond control and would at minimum like the contact that I can voice my complaint too. No response there either.
My compliant starts on Monday February 1 2010 when I was notified by Dell that the new laptop I ordered was approved for Financing. And I would Receive the Computer in a maximum of 14 days. I then received an email stating March 19 2010 was my expected delivery date. when I phoned to inquire about the change in dates that is when the NIGHTMARE STARTED & I DO MEAN NIGHTMARE First before you get to talk to anyone you must repeat you order number and personal information approximately 3 times before speaking with an agent. this whole process takes about 25 minutes before you get to talk to a agent. The when I phoned to inquire as to why the mouse and carry case came separate and ask questions about my financing. I was put through the whole routine yet again. When I asked to speak to a supervisor about my unhappiness with the Lack of customer service. I was told rather abruptly to call back and ask for a supervisor as that was the only way I was going to get one.When I did as ordered I was again put through to an agent after repeating my order number and personal info yet again.finally I was told a supervisor was not available and one would call me back with in a hour. What clock does DELL have because after a two hour wait I had to Call them back as no supervisor had called me back. When I called back I yet again I had to repeat all the info as before. Like I have nothing better to do with my time then spend a day on the phone with them. Well today February 12 2010 I phoned Dell Re an Inquiry about my order. Same Routine Order Number and personal Info. This Time it gets worse I called the phone number provide by Dell Canada Gave all the usual info. And was told I wasn't who I said I was as this order was delivered in 1999. and if I was who I said I was I would know that. I again gave the guy the info right from the email from DELL and again was told Rudely That I was a phony. After trying to explain to this guy who absolutely refused to be quite long enough for me to say much of anything but listen to him chastise me as if I was some stupid kid. I was told I was Talking to The USA office & should be Talking to the Canadian Offices. I tired to ask why I was put through to the States when I called a Canadian Number and i was hung up on. Yet again I had to phone DELL CANADA and wait for 20 some minutes and give the info required yet again and again before talking to yet another inept customer care agent (Or Lack Of Care) Only to be talked to in a manner I wouldn't talk to my Worst enemy in. I then told them to cancel the computer which I was told would happen. immediately However excuse me for not trusting what they said would happen as they said it would . But I went on line to DELL Canada's site logged in to my account and found my order is still in production.What part of cancel do these people not understand. It stumps me as to why this Company is still business as they have no idea how to treat their customers and I really Honestly think They don't Care at all well there ya have it My very unpleasant experience with Dell Computers. BUYER BE WARE SEE DELL RUN FAST IN THE OPPOSITE DIRECTION.
This bus transportation should be closed, it is not responsible enough. It always bring kids late to school...
I bought an extended warranty on my Dell, Dimension 510 with Windows XP, in February, 2006, The past few months I have been hearing a, 'Grinding" noise coming from the tower. Dell sent someone to replace the hard drive. A week later, I started hearing a tapping noise. I called Dell & was told that they are going to replace my computer. The new computer is a refubished, "Inspiron" D 530, with Windows 7. I researched that computer & Dell no longer makes it. Additionally, their tech support advised me that the refurbished computer is not comaptible with my Dell 924 printer.
I don't think it's fair of Dell to replace my computer with one that is obsolete. If they replace it with aWindows 7 because Windows XP is no longer available, then they ought to replace my computer with a new er comouter. Additionally, I feel that Dell should replace my Alli n one printer. They sell them, after discount, for $50. They can afford the $50 more than I can. I've been on fixed income due to disability for the past 13 years.
Would you please help me resolve this issue with Dell. Thank you.
i bought two computers from dell. a desk top and a lab top.i im in dept to dell for a lot of money. just...
I thought I was purchasing a good computer from a reputable company. I liked the larger screen and the keypad on the keyboard. Problem is/was, that Windows Vista 64 is not a very good .. check that .. is in fact a VERY BAD operating system. I purchased Windows 7 after having to reinstall Vista several times and going through multiple blue screens of death along with many driver updates and Windows updates. Nearly every single time Windows did an update, I had the blue screen causing many hours of reloading etc. I am sooooo frustrated with this thing (not even a year old yet!!) that I am considering taking a gun to blow it away on video and sending this video to Dell in hopes that they'll get the idea that I'd never purchase another machine of any type from them .. in fact I am very likely to become a lifetime member of the NEVER PC AGAIN club and go get a MAC Book. There's a computer company that has product you can trust and depend on. I went to a job interview with this stupid Dell piece of ___ I thought I had the issues resolved, following the installation of Windows 7 and re-installing only MS Office .. nothing else!! It crapped out while at the interview. How disappointing!! I was embarassed in front of what could have been my new employer. NEVER BUY A DELL ... for that matter, NEVER BUY ANY MORE MICROSOFT SOFTWARE!!! MAC is the only way to go.
i bought a new dell computer a year are so ago, it tore up within six months of purchase it was the hard...
I ordered a Dell Studio 16 laptop, and right after the order, discovered that a software that I use daily needed an even more powerful computer to run smoothly. I called Dell to cancel the order or even alter the order. The representative in India told me that the phone system was down and he could not forward me to the correct person. He said to call back in two hours. Two hours later, I called back and was told the unit I ordered was in production and could not be cancelled or altered. I asked how quickly a unit went into production and was told it takes about two hours! What a surprise! The first agent stonewalled me for two hours, until nothing could be done, (or more likely, would be done). Today I received an email apologizing for the inconvenience and asked me to call number [protected] concerning getting this order cancelled. Of course, the agent gave me the same information...it is too late to cancel. I have spoken to five different agents in India and one in the Philippines, none in the United States. The sad part is I wanted to cancel this order and spend an additional $500. Now, my only recourse is to return the computer when it arrives and pay the 15% restocking fee. With the way I feel right now about Dell, this is a small price to pay to not have another Dell product in my house ever again. What lunacy in business practices! Do the decision makers in the company not realize that the repeat buyers are the ones who make the company successful? I filed a complaint with the Better Business Bureau in Austin, Texas. The outsourced customer support staff in India must be cracking up at how stupid we are! If they always tell you there is nothing we can do, what is the point of having them on the phone. What a horrible job that must be. They cannot make one person happy all day long!
I will never buy a dell again... I have had sooo mny problems... Noone the I speak with speaks much english... They dont care and laugh when I am upset. This has been one of the worst experiences ive ever had. These people have been horrible. It has taken 3 months to get my computer... I finally get it and it is the wrong one. When I call dell they always tell me that they cannot help me... Or the do not understand what I am saying... Seriously!!! Omg
My name is Heng Yu and I am writing to you regarding the worst services I had from DELL.
We (my son Simon Yu and I) bought a DELL Laptop (the model is Studio XPS 16 and the total price is $1, 563.07) from DELL sales desk on Dec 19 2009 in Garden City, Perth. The order No is 6559977 and Internet Reference Number: AU0000-[protected].
The sales person said to us that the Laptop shall be delivered at 9-12 days at that day. On Dec 24, I got call from DELL or may be delivery company and said to me that the Laptop will be delivered on Dec 30 between 1-5pm. I said OK and my son will stay at home waiting for courier.
My son stayed at home whole day and no one came on Dec 30 2009. Than we check the delivery status on the web and we found that the delivery date changed to Jan 5th 2010. I called Dell Customer Service number [protected]) and said it will be delived on jan 5th.
My son waited whole day at home on Jan 5th 2010 and still no one came. On Jan 6th, We check the delivery status again and it still showed that the Laptop will be delivered on 5th. I called your Customer Service line again and asked them what happened. The answer to me was that the delivery date changed to Jan 8th. Yesterday (Jan 07) I checked the delivery status on the web and the message told me that the order was deliveredon Dec 30, 2009. I called DELL delivery lines [protected] and ask them for explanation. They gave a number (133278) and asked me to call it. I called this number (it is the number of delivery company) and told them the order number, they replied to me that they haven't received the order yet. And then I was asked to call DELL distributor number [protected]. I called it and got answer is that the oeder will be delivered on 1-5pm, Jan 11, 2010.
From the an email which Dell Customer Service replied to son (Simon Yu) and it said "order # 6559977 has been delivered for you on 30/12/2009 and signed by Heng Yu".
I am surprised and angered by your DELL poor and mess communication and customer service management. That is the worst service I have never been before. I would like know where you delivered it and who signed it for me or it was your deliberately to cover your mistake.
I am asking the compensation for your long delay of delivery. If I still can not receive my Order on Jan 11, I will cancel my order, ask fully refound my payment and issue you for my loss. Also I will write a letter to DELL Global Manager to reprot the case.
Also I want mention here that DELL Customer Care Contact Numbers are the worst services in the world as well. Each time I have wait at least 30 minutes to get connection and than I was pushed to another number and spend another 30 minutes to listen your endless phone music, and than another again.
Dell Inc. Respresentatives "Failed" to provide Technical Assistance to the Consumer, furthermore they refused to honor their existing Warranties or agreements with the Consumer.
I develop a Software Problem with my personal Desktop Computer at my residence, I required Technical assistance, by having a Technical Assistant; come to my Residence and "Conduct a Full System Recovery".
Dell Respresentatives "Refused" to provide any Technical Assistance and refused to send anyone.
I had to pay $ 200.00 Dollars of my own Money, to have a Technical Assistant from my former Telephone Company, to make the necessary repair, which took ( 1 ) Hour. The Software Problem was the direct result of a "Virus".
I then requested several times, by telephone, E-Mails and especially in writing Letters to Dell Inc., with no proper results.
I then demanded not only my $ 200.00 Dollars, I told them; since they refuse to honor my extented Warranty that expires in 2012. I want my $ 300.00 Dollars that I paided Dell Inc. for any future problems with my Computer.
I have filed many Complaints against Dell Inc., ( Attorney Generals Office of Texas, Attorney General of Florida, The Better Business Bureau and etc...
P.S. How about putting my Complaint on your Website, you apparently forgot or misplaced my earlier Complaint with Dell Inc.
I purchased a DELL Studio 15.4 Widescreen Notebook on 10/17/2009. Since notebook was opened by retailer to...
I purchased a computer on Thanksgiving hopping that I could give it as a gift during Christmas. This "great holiday deal" was intended to be delivered on 12/14/2009 when I made the purchased. Excited I waited for the computer, and when it did not show I contacted Dell Order support's email which states "we will respond within 24 hours". 5 days later, no response; however I did manage to check on the automated site which states I should receive the computer by 12/21/2009 (a week later).
Well again on 12/21/2009 no computer arrived. I checked again only to find that it has been "updated" again to arrive 12/30/2009!!! How does it take over a month to ship a computer?! How can you advertise a computer for the holidays and not ship it before!? I expect that this date will be pushed back as well.
All attempts to call a representative ends with me on hold for 2 hours. When I spoke to a live person to cancel the order, they told me I had to receive the computer first, then return it for a 15% restocking fee!!!
I have already filed a BBB complaint, but does anyone have a similar problem, or know what else I should do?
I Will never buy from this company again!!! I own a computer that I purchased a couple of years ago, and its pretty durable, and has last me throughout the years...so because of this I decided to be loyal to this company and make another purchase, I needed a labtop and decided to go with this company. I am a Designer, so I wanted a laptop that can hold all my graphic programs, so it wasn't cheap! and I added all these extra features, which is what increased the price... anyway my laptop came in good timing, however I got a box with a laptop in it, without a packing slip, and without an invoice!!! just a plain Dell Box with a laptop in it!!! as far as Im concerned I do not know what this is!!! unfortunately a computer is not like clothing or something that you can clearly see what you ordered...how do I know if my added features, which I paid for, have been installed in the computer!!! there's nothing indicating what I paid for !!! I called their So-called Customer Service, (which is simple a facade of a customer Service!!!) after explaining the problem to the so-called customer service Rep, (who is clearly in another country and could care less about any services) ... I was told to check back tomorrow to see if its available on [email protected]!!! #@%*!!! hellllooooo!!! how bout Im sorry!! we'll send it in the mail or email it immediately!!! nothing!!! needless to say!!! it has been 2 days and my invoice or packing slip is still unavailable, and I have yet to receive an email which was promised from the so-called Customer Service Rep!!! This company Sucks!!! I have made several purchases from them, including a 50" HDTV, recently!!! and this will be my last!!! This is the worst experience I have every had with a company!!! Advice to All HP is the best Route at this point!!!
This is such a poor product of windows .I dont think its fair that I have to buya windows 7 upgrade to the...
I am jabir. Tc., I bought dell studio laptop on this month dated 12/11/2009, after that system was not working on 14/11/2009. Next day 15/11/2009 I called the customer care and they transfered that call to technical department. That person tried to ready that laptop but it was not working, then they suggested me to replace the whole system. He told me that with in three days our person will call you they will assist you for further things. But I dint got any call again I contacted the customer care again they are repeating the same thi8ngs. Then they transfered the call to more than 15 persons. Finally one mr. Anubav talk to me he told that you got the all informations are wrong. So system replacement will take 24 days then he gave a reference number 2586909, after that today I called the customer care they are telling we dint know that all things if you want replace the system it will take more than 40 days. Then I told them to connect the call to mr. Anubav. The he was telling I dont know that all things I just forwarded your complaint to customer care u talk with them. He transfered the call but nobody is picking that call for a long time. Again I contacted the persons from dell he told me that you will got the system replacement in ten days. But after ten days they are telling we dont about your system, I think they are cheating the customer by sending damaged items. Then finally they are telling that on 16th december if you want the system replacement it will take more than 45 working days. I paid 2000 rupees extra for 1 year complete cover damge protection. I just used that system only two days. Totally I cheated by dell. Anybody can help me on this case please call me to my number [protected].