Menu
Dell Customer Service Phone, Email, Contacts

Dell
reviews & complaints

www.dell.com
www.dell.com

Learn how the rating is calculated

2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Dell has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Dell. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dell reviews & complaints 573

Filter reviews by rating
5
8 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Dell reviews & complaints

ComplaintsBoard
D
12:13 pm EST

Dell xps 13 repair-horrific ongoing experience

Quite simply this has been the worst customer experience of my life. I have spent hours of my time chasing and being transferred from dell department to department, representative to representative. Dell has delayed the process at every opportunity. Community beware do not believe any timeline or excuse they give-all have proven to be untrue. Complaint escalation process is a farce. If I treated my clients like this I would be out of business.

Read full review of Dell
Hide full review
ComplaintsBoard
J
9:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dell customer service

On Dec 11, 2016 I ordered a laptop for a Xmas gift. As of Dec 21 item was still not listed as shipped. I have emailed Dell with numbers they requested and was told my numbers are incorrect. I've called and been told I'll receive between Dec 16 and Dec 24. Today I was told I'll receive item Dec 23, but item still isn't listed ad shipped. It's obvious Dell doesn't know what they're doing. Last time I use Dell.

Read full review of Dell
Hide full review
ComplaintsBoard
D
3:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dell dell inspiron - borderline fraud or bait and switch

My 3.5 year old XPS8500 hard drive failed. I contacted Dell 12/09/2016 about options on hard drive or system replacement. The decision was to do a system replacement. I asked about a black Friday add (Inspiron Desktop Core i5 processor and 1T hard drive) and was told that price could not be matched but he could offer 4 years hardware and software support for free. Not bad and we did the deal. I never received a conformation email that day. Later that night I searched for the order and found that and AMD A8 processor had been specified in the build. I logged a change order to correct the error. On 12/12/2016 I contacted Dell to explain the error and have it corrected. Was told that I would have to cancel the order and re-order. I immediately chose to cancel. After receiving the cancellation order it became clear to me that this was not "good practice". My "free" support turned out to be $340.27.

Premium Support with Onsite Service After Remote Diagnosis, 1 Year 1 $5.00

Premium Support with Onsite Service After Remote Diagnosis, 3 Year Extended 1 $70.00

Premium Support, 4 Years 1 $144.00

Accidental Damage Service, 4 Years 1 $89.00

McAfee LiveSafe Consumer 12 Month Subscription 1 $32.27

This is not acceptable in any business world. It is outright fraud.
My customer number is [protected].

Read full review of Dell
Hide full review
ComplaintsBoard
S
7:20 pm EST

Dell order placed on 11/9/2016

They overcharged me and added an item I didn't order. Then after numerous times talking to people who either gave me the runaround or flat out lied, (they kept asking me to re-instate the order) I got half the order cancelled and the other part is in limbo as are my funds. I am a disabled Navy veteran on a low fixed income. and this fiasco as seriously screwed me. HOW DO THESE A-HOLES STAY IN BUSINESS?

Read full review of Dell
Hide full review
ComplaintsBoard
D
3:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dell don't buy a dell product! I purchased a dell laptop 8 months ago & now it's in trash!

I called Dell technical support and for over an hour I and others listening via speaker phone tried to understand what the foreigners on the other end were trying to say (What a joke!). They did say my laptop was under warranty, which was no surprise since I only purchased it 8 months ago to play games. When I told them I was playing a game when it went out they then said it was the games fault "SIM CITY 4" that caused it to crash and not the laptop (So, what is the laptop suppose to do but turn on and make a pretty picture for me to look at and woo over... I think not). "BUT" no problem the foreigners in the Philippines said, even though it was the game that destroyed the inner workings of my Dell laptop, they (more like I and my friends) could get it running by doing the following. Please note all the "I"s in the procedures because there is no they (DELL techs/customer service or whatever you want to call them) helping out until the end.

1). (I) needed to locate somebody's laptop to download software from DELL.
2). (I) needed to transfer this downloaded software to my DELL laptop that had crashed.
3). (I) needed to contact customer support again and get somebody who can understand English up to speed on where (I) am at in resolving my warranty problem.
4). (I) then needed to follow their installation instructions (if I and my friends could understand them) and see if this resolves the problem.
5). IF after all this it still does not work then (I) would be instructed on what the next procedure would be.

In closing, I asked them countless times if I could just return my laptop to DELL for repair since it was under warranty and they always said NO! It was the games fault for my laptop breaking. Therefore, I and my friends guess, it is DELL's way of getting out of warranting its products (blame it on a game or some other software for its poor quality product). Stay away from this company! Bad news! They are like insurance companies. They (DELL) offers you much but in the end only gives you headaches, disappointment and money out of your pocket. In my case, $287.09 to be exact.

Read full review of Dell and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Nov 13, 2016 5:33 pm EST

Your game probably was the culprit. Run the diagnostics and fix it. Or google the issue and fix it. It isn't hard.

ComplaintsBoard
M
10:06 am EST

Dell warranty

I have purchased a Dell computer and it was about six months ago. It worked fine, sometimes was slow and made a lot of noise, but in total I was pretty satisfied with it. But one day something went wrong. I got a blue screen and felt a strange smell which came from my computer. I immediately turn it off and next day took it to the Dell store. I had two year warranty and I was expecting them to fix it, but they refused to do anything. They said that there were serious damages which my warranty did not cover. I had to pay extra money for the repair service.

Read full review of Dell
Hide full review
ComplaintsBoard
D
12:24 pm EDT

Dell apparently, you are only a number to dell

Just got off of a Dell order support chat.
Placed an order and received the tracking number for the shipment, then on Monday Sep 19 I receive a message from the courier that the order delivery has been completed. Obviously concerned with this info as I have not received the order, I contacted the courier and was given a Dell number to call as it was determined to be an issue at Dell. Called the Dell number and was told that the item is in my city and it'll be resolve in 2-3 business days. Well, Friday the 23rd rolls around and not a word from Dell. Only when I logged on to a chat with a Dell agent before I was told that the issue has been rectified and the item should be delivered soon with a new tracking number. When I checked the tracking number and realized the new shipment was initiated 2 days prior and due to arrive at my door anytime, I asked why I wasn't contacted with an update (since delivery cannot be completed unless someone is physically at home), only reason I was given was that my order is only one out of thousands. Is this agent really implying that I think I'm special? That I am asking for preferential treatment to be notified that an issue with my order has been rectified and have been shipped? Furthermore, the tracking revealed that the item was on-vehicle the day before (Thu, 22nd) for delivery but was returned a second time due to more "errors". Had it actually arrived, it would not have been deliverable anyway since I did not know about it and has no arrangement made to for someone present receive it.
Topping all this off, without asking me if I needed further info or help and while I was still typing how this and other instances with this order has left me disappointed with Dell, the agent just abruptly ended the session, which I am sure he/she will say that it was due to me making him/her "uncomfortable" with my complaint. I kept my conversation civil and non-abusive but yet straight-forward, with legitimate grievances. Not sure why this agent would be in this line of work, or how Dell can expect to improve or retain any customers if their agents can't even accept due criticism when called for. Pretty naive if someone at Dell doesn't think this kind of thing get carried by word of mouth as I know what I will be saying when someone will inevitably ask me how I like my Dell.
Having gone over the other forums, I also see I am far from alone with this type of experience. Been a long time Dell customer, but this episode will leave a sour taste for good...

Read full review of Dell
Hide full review
ComplaintsBoard
D
5:52 am EDT

Dell dell laptop service center indirapuram

if u are facing problem with your dell laptop or you want repair you dell laptop kindly visit our Dell Laptop Service Center in Indirapuram.For more information you can also visit our website.
http://www.dellservicecenter.net/dell-laptop-service-center-Indirapuram.html

Read full review of Dell
Hide full review
ComplaintsBoard
R
9:40 am EDT

Dell misrepresentation of product

Ordered a new hard drive after Dell said mine was bad through their "online analysis". After 2 weeks finally got the hard drive only to find out it was a refurbished hard drive. After 3 more weeks, managed to get return label to get full credit back. Email form Dell said they would credit my account within 30 days of receiving the return. That was in April 2016. Still no credit and no response from Dell. They are still charging interest on that purchase. When trying to find out the status online in my account, their system tells me that I am not authorized to see shipping or invoice details. Looking up the order by the order number, find that every order has had a new customer number assigned so I have multiple numbers with no record online of all of the equipment we have ordered. No response to any emails in the last 2 months and statements do not show a credit since the confirmed receipt by Dell of the return.

Read full review of Dell
Hide full review
ComplaintsBoard
D
4:26 am EDT

Dell inspiron 15 5559

Ordered dell product on 25.08.2016
got delivery on 30.08.2016
i was purchased dell laptop wid windows 10 with office student 2016 version but didnt get it.
later when after multiple attempts for 6 hours i connected with customer service i was told, i have to separately purchase ms office
this dual marketing policy and luring customers to buy the laptop is very bad service on part of dell.
also their all toll free numbers are pathetic, their systems are never updated and all call operators are un co-operative and un informed. no body can provide solutions to customer problems.
i had very harrassing experience and even after shelling out 42k, i didnt get the desired product

Read full review of Dell
Hide full review
ComplaintsBoard
M
9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell poor customer service

Contacted service on 8/19/16: power adapter not being recognized; dell service ran a diagnostic test; nothing wrong with computer; still under warranty; requested a new AC adapter; was refused; wanted me to send computer in? Requested to be transferred state side; refused; went online to dell; purchased exact AC adapter; computer recognize power adapter; Dell owes me cost of AC adapter

Read full review of Dell and 1 comment
Hide full review
1 comment
Add a comment
T
T
TK Kaercher
, US
Oct 11, 2016 3:53 pm EDT

I have had the same problem with my Dell Inspiron. I have gotten new adapter, worked awhile, back to not charging and getting constant error message. Laptop is about 2 years old, nothing but problems.

ComplaintsBoard
M
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell inspiron 11 3000 series 2-in-1 (3148)

I talked to a representative on the phone about the product before I bought it. They said that I have 1 year to be able to return the unit if there is a problem with it. Well it is 9 months later and it has the same problems as day 1. Now they say that there items only have a 30 day return lead-time and I am out of luck.
You lied and your customer service is horrible. I was lied to when I origonally placed the order. Their service is Very Unethical. I think they should be shut-down for doing this to their customers. They tell me that I cannot return the unit that has been defective since day 1. I will NEVER purchase another Dell product again.

Read full review of Dell
Hide full review
ComplaintsBoard
S
7:59 am EDT

Dell customer service

I placed 2 orders on july 17 th the 1st is on hold for some reason and after speaking to 5 people still do not know why. I was told it takes 24 hours which it has been and still on hold, how hard is it to tell me why there has to be a reason as the 2nd is fine with no problem. I have got many things from dell in the past but after this no more, if I do not get any info by the end of the day I am going to cancel both orders. All the agents want to do is pass the buck from dept to dept and not give the customer any answers. Worst customer service I have ever had.

Read full review of Dell
Hide full review
ComplaintsBoard
S
1:30 pm EDT

Dell dell inspiron i5 5558 - 2144slv laptop / dell hell... customer service/support is atrocious

September 14, 2015 I purchased a new dell laptop. I thought dell being a well known name and needing a new laptop I will purchase one, big mistake! Everything was working fine up until december 5, 2015
December 5, 2015 - I contacted dell`s customer service and spoke to pradeep who processed a payment of $135.45 for tech support. The same day I spoke to charanjeet who sent me the following email:

I want to take this opportunity to thank you for choosing dell. The following information relates to your recent interaction with dell tech concierge. Service tag : 1w3wx52; express service code : [protected]

Your experience with dell is of utmost importance and priority to us. You may also call us at [protected]. Click on “live help” from the concierge desk in your system, any time you have a question. We’re here to help 24/7... Yep, I saw dell's meaning of 24/7... Non existent.

December 9th and 10th, 2015 – called charanjeet re: status of above service code and received the exact same email. Your experience with dell is of utmost importance and priority to us... Why write meaningless words that you don't live up to?

December 13, 2015 – called, phone rings once and I get disconnected. Another email same as all the previous ones “tried reaching you but were unable to contact you. We will again call you today to check the status of your computer. Later that day I spoke to ankit “who was able to resolve the issue I was having with the laptop not rebooting and having to repeatedly reinstall to factory settings.” an email was sent to thank him for his help and I received an email from him. He indicated he will go ahead and close the case as of now. But in case I need any assistance with the computer in the future to reply to this email and he will schedule a call back.

December 18, 2015 – I sent an email to ankit that says the following: ankit, I have had to reinstall to factory settings again. This morning was the 3rd time and the laptop will not allow me to shut down. When I do, I get an error and it goes back to factory settings. I'm not happy!

I receive a response email from m. Sahoo “dear suzana, thank you for writing us. We have received your message regarding an issue and would like to contact you. We deeply regret the inconvenience you have been through and would be willing to assist you to resolve the same at the earliest. We will attempt to call you at (778) xxx-xxxx and (604) xxx-xxxx today between 2-4pm, pst. Alternatively, you could also suggest another time in case it does not suits. Thanks for choosing dell.

Called and spoke to m. Sahoo and forwarded an email “thanking them for selling a manufacturer's defect.” I was out of town and indicated I would email him when I return so that the tech could come in to replace the hard drive.in addition, I requested re-imbursement for the $135.45 I paid for tech support which didn't solve the problem.

December 21, 2015 – receive an email from vipin “dells resolution team” this is in reference to your computer on case number [protected]. As per your request for a callback we tried contacting you, however unfortunately could not reach you. Since you are out of town and will be after a week. Please let us know when you are available so that we can get the issue fixed. For further assistance with the case or to reschedule a time to contact you, you may contact me by replying to this email or via: info provided.

December 28, 2015 – email sent informing vipin that I am back and to please order the part and send a tech in. I also requested written confirmation that the tech support I paid for on december 5, 2015 will be reimbursed.

December 31, 2015 – tech came to my home to replace the hard drive and indicated he can only install the new one, he left me with disk and told me to follow the prompts on the laptop and that if I have any problems to call dell tech support. 4 hours later I am contacting dell tech support because nothing is happening. I was told someone will call me in 24-48 hours.

January 1, 2016 – email received from dell that in order to replace the defective part (S), they have setup a mail-in / depot service and where to ship the non-functional system, so they can start the repair process.

January 4, 2016 – tech called and said that the motherboard needed replacement. Best he could do is send me a refurbished laptop in 14 days but could not guarantee that the new motherboard would work. I told him that I did not purchase a used laptop at which point he informed me that someone will call back in 24-48 hours. Didn’t happen.

January 9, 2016 – called and spoke to paul who transferred me to a case manager by the name of ellen. Was told my concern would be expedited and someone would call in 24-48 hours. Email sent by me: good morning, I was contacted by one of your representatives regarding sending a tech to replace the hard drive/motherboard. I did not purchase a refurbished laptop but a new one and want to know what is being done? I was told someone would contact me in 24 to 48 hours and that time has passed. Please be advised I am filing a complaint for the full amount plus tech support with the better business bureau.

Email received from paul “hello suzana, thank you for choosing dell. This mail is related to your recent interaction with dell technical support regarding hard drive issue. Your service request reference number is [protected], and service tag is 1w3wx52. For future reference I have included your service request information above. If you need anything at all related to this service request, please contact me directly by replying to this email. Thank you for choosing dell support.

January 11, 2016 - email sent: I am forwarding an in-mail to michael dell via linkedin in addition to filing a complaint with the bbb and best buy. Over a month has gone by with no resolution or improvement to your service. As a customer I shouldn't have to beg. You have inconvenienced me in addition to wasted my time both having to repeatedly deal with you as well as lost work. This will get resolved guaranteed one way or the other even if by public awareness of your below average customer service. Complaint filed online with the bbb

Several email exchanges with the bbb on both january 11th and 12th, 2016
January 12, 2016 – in mail message sent to michael dell via linkedin & dell tech support advising that if I do not hear from someone today, I will publish a complaint/review on linkedin.

January 14, 2016 – spoke to rajesh “advanced resolution group” and email received. The difference now being that the emails have a “confidentiality notice” attached to them, our conversations do not.

After insisting that I did not purchase a refurbished laptop and would not accept anything other than new, I was informed that dell will replace with a new laptop. The difference being that the new one would have an i7 processor. The $135.45 initially spent for tech support was reimbursed.

January 18th and 19th, 2016 – email from dell about where to ship the defective laptop

January 26, 2016 – email to raj @ dell informing him that I had received my new laptop and asking where to send my old one to.

January 27, 2016 – purolator shipping confirmation/label received via email and email from raj @ dell with label

January 31, 2016 – email to raj @ dell purolator re: scheduled return

June 20, 2016 – spoke to paul in tech support re: new laptop message - hard drive failure... On the new laptop I received january 26, 2015

Got disconnected and waited 20 minutes thinking he would call back. Low and behold, no call back. Called again and a different representative answered. After going through the reason for my call I was told by this rep that someone would call me in 24 – 48 hours. I informed her that I would contact rajesh directly as I was not going through this process again over a period of 2 months.

Called dell’s advanced resolution group and provided the extention number to raj. The representative that answered, asked why I was calling. After explaining that I now had another hard drive failure with the replacement they sent, he told me that this file number is closed and refused to connect me. He indicated I would have to go through the customer service department again. I was irrate to say the least, but what I did not expect was for this rep to raise his voice above my own and I hung up on him.

June 21st & 23rd, 2016 – email forwarded to raj @ dell advising him that I am filing a 2nd complaint with the bbb

June 27, 2016 - another email forwarded to raj @ dell and a new complaint filed with the bbb

June 28th & 29th, 2016 – telephone call from rajesh and email received confirming that dell will not be able to accommodate my request for a replacement system. Email sent to the raj @ dell with the bbb cc’d “I did not request a replacement laptop. My request was for a full refund. Dell has taken 2 months of my time in the less than 9 months I have been dealing with you. I've lost all my files twice and valuable time and documents. I will do whatever is necessary to bring this to the attention of consumers. I will not accept a replacement hard drive as the first time around that one failed the day it was installed. I'm not going through this process for the next 2 months and I will not close this complaint until I have been reimbursed for my purchase.

In addition, during our telephone conversation, I had mentioned how my previous laptop, an hp, had lasted several years and how purchasing a dell has been a nightmare. Not only did raj say that he found it hard to believe that my hp lasted several years, in essence he called me a liar.

June 30, 2016 – onward repeated phone calls and emails from rajesh that dell will not be able to accommodate my request and that regardless of who I reach out to, he will remain my point of contact.

July 6, 2016 - email to rajesh as well as telephone call received july 7, 2016 requesting that he please refrain from calling me daily, unless he is calling to inform me that I am being refunded for my original purchase. Email sent to michael dell... No resolution to date.

3 hard drive failures in less than 7 months of ownership on 2 new laptops and 2 months of dealing with their incompetent csr's.

Read full review of Dell
View 0 more photos
Hide full review
ComplaintsBoard
A
11:20 pm EDT

Dell hardware complaint

last year at may I have bought an laptop it seemed to be having a complain I went to Carrefour in Al Ain I gave it for repair then after 20 days something I got it back I thought the problem with the hardware would be over then I found it again I complaint it at your website I got a call then one who called said me to meet the manager of Carrefour at alain I went their and I asked the merchandiser to take me to the manager what I got as a customer was bad I cannot say about it they were trying to fool me they are saying there is no problem with your laptop and trying to avoid and moreover I could not meet the manager they stopped me by saying he is not there every time . what is it ?is it the way to behave a customer most of them says no problem with your laptop I gave it to repair again in Carrefour after 15 days I got then I thougt it would be fine I was having examination and I was busy thus when I checked recently when I download even store game are not working they are saying hardware problem any way today if Iam alive Carrefour is there I will replace this laptop I will not look anything I am getting fooled what is this is the way to behave to a customer I was having a big trust on Carrefour products then I bought from there now what happened I want my money back I paid 1900 and what I got a useless laptop my father bought this laptop for me for achieving 90 percent mark in grade 10 and how sad iam the gift I got I like this it is so unexpected way that your treating a person to bad to bad

Read full review of Dell
Hide full review
ComplaintsBoard
H
7:03 am EDT

Dell finance department

I purchased my 4th Dell system, did not perform as suggested, the biggest issue is financing, after paying on time for 24 months I was short on the last payment they charged me all the interest. I called and explained how when i purchased their people told me how many payments to pay it off within the time, i set up my auto pay with the bank the same way. They did not care and charged me for that missing payment of $108 dollars $375 dollars. I took care of it right away, they did not care i have been a long term Dell customer so i told them i would never buy from a company that was so rigid again, they had stiffed me before with another issue, they were advertising on the web site a bit tv item i gave the credit card and since i had not received follow up email from them i called they had pulled the add and refunded my money just an error on their part and never gave me satisfaction so with this i say careful in dealing with this company!

Read full review of Dell
Update by hlespinosa
May 26, 2016 7:06 am EDT

When a company advertises they should own up to their advertising and not just remove it because it was an error or no longer suits them.

Hide full review
ComplaintsBoard
B
2:17 am EDT

Dell server spare parts order

This complain is regarding Hard Disk Spare part I ordered for Server R370.

I ordered and paid the amount as per there quotation on 24th JAN, and I received parts in APRIL. They took so long to execute the prepaid order and then too they send me HDD without Fitting socket. I raised the issue about part order and they told that engineer will visit with the rest part but when i tried to book engineer visit the support person told that you will have to bring that first then book the engineer visit. I tried to get the balance part but till date i had not received the same. without that part the HDD received is of no use i tried escalating the issue with order processing manager and the different feedback cell i can get on DELL's website but no one even tried to get information about the malfunctioning of the order processing department which is very surprising for us.

seeing the above experience i found very disappointment and i am cursing the date on which i decided to buy DELL server. I have other server from IBM but never arrived at this situation. actually there is no way i can complain to DELL. there is no options provided on there support website and hence i thought to post it on other mediums.

Hope this will be an alarming point for them to put and feedback option in their website to that customer can post the difficulties directly to DELL management.

I am attaching email Conversation with them.

Regards,

Bibhuti Bibhaker

Read full review of Dell
Hide full review
ComplaintsBoard
E
1:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell bait & switch on computer

On April 8th, 2016, I received an email "offer" from Dell to receive a substantial discount on their XPS8900 computer line. I accepted the offer and carefully selected the individual components that I needed an ordered a computer. For reasons I can't imagine and haven't been told, I received a different computer! Dell has acknowledged that they shipped me a different computer than I ordered. The order / invoice information does not agree to the service tag (build) of the computer and they have not challenged that at all and agree I was sent something different than what I ordered.

I then asked Dell to do what any consumer would ask of a merchant, when they send you the wrong product, which was for them to simply ship me another computer with the specifications that I ordered in the first place, and issue a call tag for the wrong one! This would be no different than ordering a 65" TV on Black Friday and getting a 55" TV instead, or ordering a king sized mattress on a Washington's Birthday sale, and getting a queen sized instead!

Shockingly, Dell thus far has blatantly refused to "make good" on their mistake and ship me a replacement computer and a call tag for the wrong one. Despite trying to spell out the A, B, C's to them of the examples above, they refuse. They did, however, invite me to return the incorrect computer to them and then place a "new" order if I really wanted the other one, but this time at full price. So for me to get what i was originally offered and expected to get, now I have to pay nearly $300 higher because of Dell's admitted bait and switch.

When I confronted the customer service team and asked them for the remedy of "specific performance" where just getting my money back doesn't rectify the situation, I was actually told to "take it or leave it".

In this day and age of Internet merchant sales, I'm beyond shocked that a company could behave this way, admitting they made a mistake in shipping the wrong product, but punishing the customer by not making good on their mistake!

Worse, their customer service people were rude and tried to bully me.

Read full review of Dell
Hide full review
ComplaintsBoard
R
6:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell inspiron 15/5558

The worst customer service I have ever come across in all my years.
I have been in the customer service industry (CCTV, Access control, security) for over 30 years and if I ever left someone without a system for 2 or 3 days let alone 2 or 3 months they and every other user they knew would have left our company and recommend all others do the same.
Having order 2 of these laptops for my wife and daughter I expected good things, not amazing but good. 4 month later (wife's) and over 15 emails, chats etc., reinstalling the bios, doing virus and malware scans, having a tech from Dell replace the mother board and d/c input only to leave the unit worse then when he arrived. Dell then said they would replace the hard drive. I explained that no backup software was sent with either laptop so the drive would have to come loaded. Did it? Of course not. I would not let him install the drive as it would have been a total waste of time once again. More and more chats, emails etc., I was told a replacement unit would be sent by Dell. I waited another week for some kind of notification that the unit was in process or on its way. I emailed my contact once again on to get a replay asking who authorized this replacement? I have no record of this even being offered!.
To make things even worse I recently received an email from Dell asking if I would like to purchase and extended warranty. What a joke.
I have not even started the process on the 2nd unit which is also starting up with black screens and running slower then my 5 year old OptiPlex.
I have now owned 5 Dells, 3 have been great but the way I have been treated since ordering these last 2 units has shown me that Dell is not the way to go anymore.

Rob

Read full review of Dell
Hide full review
ComplaintsBoard
M
2:17 am EST

Dell terrible service

Dell representatives failed me and cost me hundreds of dollars. When I've tried to contact their customer service they used their automated phone system to hide from me. I also sent them numerous emails but never received a response. I ordered few things from this website which I've never received. Because of Dell unwillingness to assist the customer the situation turned into a fraud issue costing me the customer nearly $1000 dollars. I am very disappointed with Dell and I will never order anything from this website again.

Read full review of Dell
Hide full review

Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
How to file a complaint about Dell?

Here is a comprehensive guide on how to file a complaint or review about Dell on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dell in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dell. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Dell on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Dell customer service

Phone numbers

1800 285 1653 1300 655 533 More phone numbers

Website

www.dell.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Dell?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dell Customer Service. Initial Dell complaints should be directed to their team directly. You can find contact details for Dell above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dell. Discuss the issues you have had with Dell and work with their customer service team to find a resolution.