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David's Bridal / David's Bridal Website

1 CA, United States Review updated:
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I ordered my toasting flutes through David's Bridal website a couple weeks ago and when they arrived via UPS they were both smashed to the point only the stems were remaining. I went back to the website to find out how to return them and I could find no information for how to return them and get my money back. Their FAQ says I need to request a return order number for my order, but there is no way to do this. On top of that, I cannot return them to the store, and I can't even find a customer service number! This is terrible! I am going to have to just go through my credit card company to dispute the charges. With only a couple of weeks before my wedding I don't think I'm going to be able to get these replaced.

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  • An
      20th of May, 2009
    0 Votes

    If you have damaged merchandise, you have to contact UPS, because they are the ones who delivered it. They will refund you.

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