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Cymax / awful post order follow up

1 United States

Such an awful store, I wish I had checked some online reviews before placing an order with them.

unlike most stores where you get pretty much an update every day about the order status, with Cymax you'll get to know whats happening with your order only if you prod them by using the contact us link (I used google checkout, and I guess because of that they had to give a response by a certain time frame).

5 days after placing the order, I saw no updates on the status, so I contacted them about the order. Then I receive this repsonse:

"Thank you for your inquiry.


As indicated on the product webpage, from the time of your order, the manufacturer requires 3-5 business days to process and prepare this item for delivery. Tracking information should be automatically emailed to you 24-48 hours after the item has shipped out.


Please do not hesitate to contact us should you have any further questions or concerns.


Best Regards.
(Mr./Ms. No Name!)"

I thought there was a long weekend, so leaving the day I ordered and the holidays in the week, let me wait until it is 5 full business days.

Then I sent them a request to cancel the order because I had no more patience for these idiots to deliver the product I ordered.

and then I get this response

"Thank you for shopping with Cymax Stores. As per the voice mail I left we received word from the manufacturer that you item has been discontinued and is not going to be available to ship. We apologize for this inconvenience and will refund you in full.


Thank you!


Antonio K.

Sales Administration


Cymax Stores

Toll Free Number: [protected]

Fax Number: [protected]

E-mail: Antonio.K@cymax.com"


These idiots of Nth order seem to be some understaffed, unprofessional company with the sole intention of getting the orders. There is no indication of whether the item is in stock or not (nor do they intend to say that until the customer gives the order)

This was the first time I was buyng anything from cymax, I guess this will be the last time too!!

PS: I made a mistake of assuming that google checkout means better service. when you use it, use it thinking it like just another payment option (like Visa, Mastercard etc).

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