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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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R
1:46 pm EDT
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CVS customer service sucks

Yesterday I went to CVS to take a over the counter medicine, I had a quick question with the pharmacist and I was waiting at the consultation counter. Three other assistants of the pharmacist asked for any help at three different times but asked me to wait for the pharmacist, but the pharmacist was looking(acting) so busy looking at the computer and she gave a look at me and again started looking at the computer, I was waiting and waiting and she was least bothered about me and the worst part is she was attending customer phone calls and answering their questions but did not get time to answer the question of the customer who was physically present. So yesterday was the last day ever to that store and that store sucks big time.My advice, dont ever go to that store

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EnoughIsEnoughcvs
, US
Mar 20, 2018 5:34 am EDT

Misplaced SSRI meds right before a weekend getaway, and was not aware of it until Friday 16th at 4:30 PM. I called CVS STR# 9721 on Friday to see if I could get a refill or some emergency pills to cover me until Monday 19th when I returned from my trip. The assistant that answered the phone was unhelpful, a bit rude and extreemly selfrighteous. Even though she stated FOUR TIMES that "it's a courtesy if we advance you a few pills" she never did. She kept telling me to call my doctor to request a refill. I explained that it's 4:30 PM on a Friday (Doctor is not going to answer), and that I was leaving for the weekend. The pharmacy assistant said that she sent a message to my doctor for a refill, but I learned on 3/19 that no message was sent. I had to leave on my trip with no meds.

* Full disclosure. I carry a week's worth of my medication with me in a pill box, and I noticed I needed to refill the box for the next week. I was short on time 3/16, so I just grabbed the SSRI bottle and put it in my purse thinking I'll refill my Rx box on my lunch break at work. I missed a dose on 3/14 and took a half dose on 3/15 (because that's all I had in the Rx box)
Needless to say I needed my [censor]ing medication, and not some petty pharmacy assistant acting like she is doing me a favor.

Which brings us to Monday 3/19. I call to see if my Rx is ready for pickup, and I'm told by a different assistant that little miss selfrighteous never sent a message to my doctor requesting a refill. Fantastic!

Message receive CVS! It is a slippery slope when you grant your pharmacy assistants the power to decline your customers medication without discussing it first with an educated, trained pharmacist whom has the capacity to understand medication withdrawal symptoms. Who oversees these assistants?! Who ensures ethical training to the assistants? I'm assuming it's a HIPPA violation to record the incoming phone calls, so again, who oversees the assistants to ensure they are acting in a ethical manner during their work shift?

Cont. Conversation 3/19
The assistant also told me that I just recently filled my lost medication... no [censor]
Then he tells me that my insurance will not cover a refill until May... (I'm sure everyone has had a moment when you heard something so dumb that you brain shuts off for a second, because it's trying to prevent you from retaining such stupidy.)

I actually had to explain to the assistant that even an insurance company has a contingency in the case that one of its customers LOST her SSRI medication. I had to explain what a SSRI is and what it is not! Then he tells me that I will need to make a police report!

[censor] you!

I just got done telling him what a SSRI is, and now he's spouting off the protocol for a lost controlled substance. My medication is not a controlled substance or an narcotic. I even dumbed it down and said that the medication does not make you feel good, doesn't get you high. It should not be treated like Xanax, Ativan or Vicodin. I explained to him that a police department is not going to make a police report because I lost my SSRI. My SSRI is not on the DEA schedule for controlled substances.
It is equivalent to making a police report over lost migraine medication. According to the assistant he was able to get approval from my insurance because he typed in "Lost Medication"

Why wasn't that done to begin with?
Hey CVS, your [censor] staff is requesting your customers to attempt to waste the time of their local police department because of their own incompetence. Train your staff!

I went to pickup my SSRI after work 3/19 about 1140PM. I was finishing up my transaction and conversation with the pharmacist when Mr. Police Report returned from his break. When the assistant returned he started helping another customer at the register next to me. He overheard a part of my conversation with the pharmacist, and invited himself to our conversation after the pharmacist just got done apologizing for the subpar customer service I received.

Hey CVS, your pharmacy assistant started a confrontation in front of other customers. He invited himself into a conversation that had ended, but he wanted to start it back up. He abruptly walked away from a customer that he was in the middle of "helping" to argue with another one. This assistant I have witnessed over this passed year repeadly act unprofessional, even tacky at times. Hes hard to miss. Hes the only ex-millitary, caucasian with a horrid bleached shaggy hair that works in this pharmacy.

The assistant walked over to the register that the pharmacist was using and went shoulder to shoulder, majorly leaning onto the pharmacist which in it self was inappropriate. The assistant had his body pressed up against the pharmacist to the extent that the pharmacist stepped back away from him for his own personal comfort. What Mr. Police Report overheard was me asking the pharmacist if it's protocol to request customers to make a police report for a lost SSRI. The pharmacist made a funny expression, and said no. He said, that a police report would be for a controlled substances, not the SSRI I just paid for. I said, so it is just further bad information I was given by untrained staff.

That is what upset Mr. Police Report, and why he started a confrontation with me in front of everyone. The assistant said, "I had to make a bunch of overrides to get you your prescription." I replied, "okay, and when you decided to type in the words Lost Medication it approved right away." His weak response was, "but I got you your medication" followed by a smug expression. The pharmacist walked away without saying a word.

Again, who oversees the pharmacy assistants to ensure they're ethical and professional? It can't be the store manger, because what do they know about the medical field or the ethical standards set for medical personnel. Not to overlook the laws and regulations surrounding pharmacy and prescriptions. Who ensures the assistants are working within their scope of practice?

My business will go to Walgreens (which is closer) at least I already know they run a tighter ship.

P.S. [censor] You CVS Pharmacy

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Meatcodger
, US
Nov 15, 2017 2:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Received a text from CVS that my son's prescription was ready. So since I was in the neighborhood anyway, I stopped by there to pick it up.There must have been like 8 people working in that pharmacy, but only ONE waiting on customers. Waiting customers were backed up halfway to the front of the store.There were at least half a dozen employees looking at computer screens back there. I waited and waited and waited to get to the counter, and every time it was my turn they would call the name of somebody who was already there waiting for God only knows how long, and I would lose my place.
Finally, I and two other people just walked out. What an absolute joke! My son has to get his prescriptions through CVS because he is on Medicaid, and they made us switch him from Walgreens to CVS or else they wouldn't cover his prescriptions. Talk about some ridiculous managing of resources! Like other people have said on here, the ones looking at computer screens absolutely would not look up!

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Daniel J. Dick
, US
Oct 02, 2015 9:51 pm EDT

Well, I found my doctor sent my prescription to the CVS pharmacy out on Shaw and Palm. I had never asked them to send my prescription there. They always sent my prescriptions to the one on Fresno and Shaw but this time apparently it went out to Shaw and Palm.

That CVS closes at 7 so I called and the CVS at Palm and Shaw promised to send my prescriptions back to the CVS on Shaw and Fresno as they should have been. The lady in the pharmacy promised she would have that sent over within five minutes.

On her promise, I returned to the CVS pharmacy on Fresno and Shaw again, and this one is a 24 hour pharmacy. The gentleman at the drive up window said he could see the prescription in the system, but it was still at the other CVS pharmacy. He offered to call the other pharmacy, but there was no answer. I called and there was no answer. He suggested I call my doctor back and get her to resend the prescription to this pharmacy. So, I called and got the exchange for Valley Health Team, and the lady called the doctor on call. Unfortunately, he did not have his computer with him and could not put through the prescription to the correct pharmacy. Another person was shrugging and saying, "There's nothing we can do".

Bull excrement. If a company cannot correct its own mistakes or have any provisions for doing so, I find it hard to think well of that company.
Mistakes are fine. Everyone makes them. And I have to say that most of the people involved from both companies were quite nice. They just did not seem to have any options at their disposal for correcting problems and meeting the needs of their patients.

My brother in law has worked as a CEO of several clinics of various types and is currently a professor teaching others to do likewise. I am almost certain if we mentioned this issue to him he would go through the roof and make things happen. I can be quite pushy, but I don't seem to carry the weight that my brother in law carries. I should take lessons from him. But I get the feeling he would take the bull by the horns and solve my problems for me, and that's not really what I would want. It would be nice for the immediate problem, but I'd rather learn to push these things through and make things happen myself. But whether I'm nice or whether I am a first class grouch, I don't seem to be able to get what's right to happen. Perhaps studying my law school materials or going to law school would help, but I am not even sure of that.

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Daniel J. Dick
, US
Oct 02, 2015 8:23 pm EDT

I had my doctor forward my prescriptions for my heart meds to CVS, and initially I was happy to be able to pick them up at a drive-through.
However, and it is a BIG however, I went to the doctor today who, after testing me, found I had an overactive thyroid and diabetes, and she had my prescriptions sent to the CVS here in Fresno at Fresno and Shaw at my request.

My phone alerted me that the prescriptions had been filled and I could pick them up.
So, I went and there were three or four cars ahead of me. The time it took for the first car to be processed was more than I would have expected for all of us. Same with the second car and so on until I arrived at the window perhaps twenty or thirty minutes later. There were no prescriptions for me. I insisted I was notified by their system, and when I pulled up the messages on my phone, I noticed a different CVS address, I asked if she could check and she said I would have to leave the line and call them at the other location myself.

I tried. I was left on hold seemingly forever and the phone was almost out of charge. I called back and was asked if I could hold and I said the phone was out of a charge and she said there were two ahead of me and hung up. Livid, I went into the store and the line was backed up inside and going as slow as molasses so I stomped out and must not have looked very happy, though the person at the counter near the exit told me to have a good day almost apologetically.

Nice experience. not.

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Be Nice!!
Greensburg, US
Sep 10, 2012 1:38 pm EDT

I just had a bad experience with CVS that met with a great experience when I addressed it with the store manager. IMHO Great customer service is not about doing everything right all the time but quickly righting poor customer service in a prompt and courteous fashion. Always make sure to give your feedback to management. It should never have to be this way, I understand, but it helps to give feedback and is just the right thing to do. If we were all perfect there would never be a customer service problem. Fact is that we are not all perfect and oddly enough none of us knows what's happening in the day of that person that didn't give us the best customer service. Kindness and tolerance of others will never get you a bad report card "upstairs."

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mbcamp
dallas, US
Dec 09, 2010 1:28 am EST

I've had bad experiences with CVS customer service as well. I was waiting to drop off my prescription at the drop off window, which takes literally 5 seconds, there were two people in the back working, one at the computer within 5 feet of me, and no other customers. I made eye contact with at least two of them, so they were aware that I was waiting, but they did not even acknowledge my presence. I wouldn't have minded if they had said "we will be with you in a minute" or something along those lines. After 3-4 minutes of standing I just left. Headed off to Walgreens. I was helped immediately. The prices might be higher at Walgreens but I'd pay whatever it takes to knock CVS down from their throne. I will never go there again.

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rowsdowah
Stupidtown, US
Jul 04, 2010 6:57 pm EDT

Unfortunately only the pharmacist can answer any questions you have, technicians can't even tell you to take tylenol for headaches because of state and federal laws. I would suggest you complain to the pharmacy supervisor since that is part of the pharmacists job is to give consultation when needed. Sorry you had such a bad experience.

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8:52 am EDT

CVS they are both awful to work with and will not use them again after the year is up

I just finish talking to Health Net and CVS Caremark about billing problems (Many, many, many times over and over) This call took 59 minutes and 47 seconds and still no result. They promise to call me back later. When I complaint about overcharges they tell me to call Health Net, when I call Health Net, they tell me to call CVS Caremark, nut Caremark will not call Health Net to tell them what the problem is. They are BOTH awful to work with and will not use them again after the year is up. I had unresolved issue about the same medicine in 2009 that I had to go all the way to Maximus Federal Services to finally get a refund (which I have not yet received).

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9:23 pm EDT
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CVS being falsely accused by loss prevention!!

So i've been employed with CVS as a photo technician since sept of 2007. Never had any complaints..no serious customer issues...established a great relationship with my customers and have even been told by several corporate employees that i was one of the best employees that store ever had. So i go into work on Monday 6/14 and get called into the office by my store manager and when i go in there the new loss prevention guy is there. Im thinking he just wants to meet with all of the employees in our store because he was new. Boy was i wrong! He pulls out an empty lip gloss package and tells me that they have me on video removing the lip gloss from the package..concealing the lip gloss and throwing the package down the aisle. (this supposedly happened on 6/9). So my first reaction was i laughed..and i then asked them if this was some kind of joke or training excercise of some sort...i repeatedly asked him if he was really serious. He assured me that he was. I then proceeded to tell him that i did NOT take anything from this store. Especially lip gloss. He then clarified that he had seen it on video with his own two eyes. I then requested to to see this 'supposed' video IMMEDIATELY! because this is complete and utter b.s. He kept telling me that "it didn't work like that"...and then asked me if i was "comprehending" what he was saying to me. I asked him if he was comprehending the fact that i want to see this video..not now but RIGHT NOW!I was really beginning to get highly upset and demanding to see this imaginary video! I started to raise my voice and began to cry because the frustration of this situation was taking its toll on me. It was like i was yelling at the top of my lungs and no one even bothered to look up. So he told me what he'd do for me is talk to our district manager to investigate this further.. i said ok whatever...then i asked him..since i supposedly stole this lip gloss where did i conceal it? He said "I dont know". Im like this has to be some kind of joke. Then he made sure to tell me that i was not being written up...not being suspended..not being terminated..and that i should go in the back..gain my composure and go to work and let this blow over. Im like WtF? You're accusing me of stealing and yet you want me to go back to work like nothing happened. If im stealing why would the store put their assets at risk? It makes no sense! If they have me on video...why was i not terminated? I know why..because i DIDNT TAKE ANYTHING! So my store manager asked me to get myself together. I told her no...im going home and i then left...about 45 mins after i got home i got a call from my store manager asking me why i reacted the way that i did and that...(get this you guys) "I WASN'T BEING ACCUSED OF ANYTHING" . Oh so youre telling me that i was in the office for close to 45 mins being told that i stole lipgloss when i know i didnt? But i wasn't being accused of anything? Come on! what kind of game is this? So they have been calling my phone several times a day asking me when im coming back into work...if i would like them to put me on the sched for next week. I haven't responded to anyone. I called human resources and requested a leave of absence until this situation is resolved and i receive and apology from my manager...loss prevention...and the district manager. i also filed a report with the CVS ethics line because this is just wrong. Nothing like this has ever happened to me before...and nothing about this situation makes any sense. Im hurt by being falsely accused...no matter how small the item was.. im being accused of doing something that is completely out of my character...now THAT hurts...any advice?

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MɌ. ĦƸŁŁŦĦY
, US
Mar 09, 2023 4:38 pm EST

Well, being we are all humans...you must admit- we are an imperfect species, wrought w/shortcomings & ailments that are simply out of our control, understand?! To think/believe anything different is the 1st sign of a genuine problem. Furthermore- to immediately place blame on any/all others around you, can be some kind of a last resort attempts at a desperate self preservation technique.. Let it go. Really. Just surrender to your sins... Admission of your powerlessness is 1st of many, many steps ahead...got it?!

People are ao afraid of failing, &/or disappointing- that nothing is out of realm of plausibility- in terms of confusion, denial,etc. Certainly you admit, there's a very real chance (&LIKELIHOOD) you inadvertently slipped the merchandize in a pocket, purse, Apron, smock, wallet, etc and merely "forgot" about it soon after. Anybody can have a momentary lapse in recollection. A subtle & minor blackout is not out of the question. Our pride can be our worst enemy-making admission so impossible. Never fear the TRUTH! Only face your SIN, OR ELSE we do po ourselves the biggest disservice ever! As in your case, evidently.. You put job, reputation, livelihood all at huge risk...and for what? Just a momentary lapse in judgment? So not worthy! It's a very slippery slope, and the outcome, is generally never good for the person who convinced self of this split second idea of becoming invincible. You must drop this notion of controlling all thibgs around you! We have no control, thinking any different will surely rot your spirit! We know you understand, we know you can see & feel, so wake the hell up CHILD, & ressurect! B4 your chance eludes your grasp! Time for a priest. Or a lawyer, perhaps.. Definitely should get a shrink, ASAP. .while you still have some slivered semblance of reality. It's never too late to begin the rebirth... That is, unless of course- as in your case... IT IS JUST TOO DAMN LATE, period. Ask for saving! Look for guidance! Pray for swift & pain free demise...as you face impending doom. Just plan for a better shot in the next life...if you're lucky enough to be granted another go at it. Meditate, & liberate your Soul... Or darkness shall forever shroud your life's inner-light! Humble yourself now, or forever be damned. It very well might be too far beyond your desperate, groveling reach.

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Harold Maurice
New York, US
Mar 28, 2022 11:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Name is: H. Maurice. On 7/19/2021; Appx 09:00 pm, I walked into the CVS store on 14st 4ave to get something to drink, walk to the beverage cooler opened the cooler for some reason or another I didn't get anything. I turned around, started walking toward the front of the store, suddenly I felt someone rushing beside me, followed by a voice saying; let me see what you have under your shirt, I looked besides me , it was a lady police officer, I automatically froze, in a hurry I lifted up my shirt of course there was nothing there, I wasn't surprise because I never had a stealing problem or History, instantly there was that of embarrassing, shameful, lesser than feelings rushing on me the list goes on. I went outside, just so I could exhale & start breathing correctly again. I went back inside the store to bring it to Cvs store staff. I made them aware of the incident. I also got the Name of the store manager on duty that I got. I though I could put this behind me, well its harder to be said than done. I frequently go to that area, guess what? Once I'm ready to pass that store my feet actually clam up on me. & besides; I must be very careful not to enter that store intentionally or by accident ever again, because that's a feeling I wouldn't wish on my worst enemy, & because the are a couple drug stores within that block. I need to put closure to this incident; for one to rest a little more in peace within my self & hoping another Black man would have to go through that. Put it this way if I was in fact a thief, oh boy consequences as a black man? You already know what time it is on that fact. I Hope to hear back from someone will be appreciated.

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Danm5890
, US
Feb 20, 2019 6:25 pm EST

I think this is a super old thread but if it is not then you need to contact a lawyer. Cvs has a long history of “cold interviews “ they call them meaning they have absolutely no evidence of anything but they pull you into the office saying they have you on camera and see if you crack ! That way they can reach their numbers there trying to reach!

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justmom2
, US
May 08, 2011 12:48 pm EDT

I went to the CVS in Quincy MA(Beale Street) yesterday to pick up three prescriptions...the same ones I pick up every month. The clerk informed me that the co-pay on one was very high, when he showed it to me it was $103.99 almost $100 more then I usually pay. He eventually explained that it needed to have prior approval. When I asked why I wasn't notified BEFORE it was refilled he went and asked the pharmacist who said "sorry, I should have been called". I said it was a good think I had the money to pay for it since I need my medicine. I also said I would call the corporate office to which the clerk did not respond, nor did he speak to me for the rest of the transaction not even thank you. When I was putting my medications away today I found that one looked different then previous months, I called the pharmacy and was told they had change distributors. I said should you have noted a change, the clerk stated, "there is suppose to be a sticker on there" I told him there was none, he then repeated it twice more..finally I said "you can say it as many times as you would like, but there is no sticker". He then put me on hold and never came back. I'm switching my prescriptions to either Walgreen's or Rite-aide anywhere but CVS...

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jawshoo
Bladensburg, US
Apr 24, 2014 10:27 am EDT

I have a medical plan through Aetna. Caremark CVS fills my prescription. I have had this insurance for over two years, however, this is the first year I have been charged over $1, 600 for 2 medications. I was told I had to pay a $2, 700 deductible before I could get a discount on this prescription. I was told by CVS that Caremark was an insurance company and that they were the ones who decided the price I pay for my medications. The two medications are Novolog and Levimir. When speaking with Caremark I was told that the prices for these prescriptions included a 3 month supply and that they could not be supplied on a monthly basics. I am going to file a complaint against CVS and Caremark. I would like to talk to a representative of both companies as to why these medications are so much higher this year than last year. I am going to do some research on my own but feel that the cost for these medications are outrageous.

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Upsetcvscustomer
San Luis Obispo, US
Feb 22, 2013 2:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Today would be the third time that CVS has changed my medication with out authorization. I find it very unethical to make a change to my prescriptions with my consent. Even if my doctor did not check the " do not substitute" box. Did they ever think that maybe the patient doesn't want their medication changed? No, they just assume we will not notice because we are not educated on the difference between generic and branded medications. Major retailers like CVS make more of a profit off generics than branded agents. No wonder they are always trying to switch our medications or insurance companies do not "cover" your medications. Again, I find this unethical and ridiculous to not confirm switches with patients.

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Stutkins
, US
Jun 16, 2010 10:13 am EDT

I paid my deductable in January with united health care. Cvs caremark has stated several times that I have not met my deductable, but I called UHC with cvs caremark on the line about 10 times now! For them to state that the deductale wad met in January! Yet caremark still made me pay full price for my 2 subscriptions! And refuse to fix the issue. And they keep telling me to contact UHC! my health care company! Why in the world is this my responsibility to correct there mistake? Plus I have done what they requested and they have been told there is an error! I feel like the only option I have is to pay full price for the medications and then I will never be refunded for it! Not to mention every time I called them it was a different story! I just kept getting different answers every time I called! Tiredof dealing with them! But I have no choice! J paid full price for one prescription already and I do not want to shell out more of my hard earned money for there mistake!

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Willie Cacho
,
Oct 30, 2008 2:41 pm EDT

I visited your Pharmacy located in Wildwood, NJ and submitted my prescription for Viagra. The pharmacist informed me in public with loud voice that my insurance only approves Levitra because Viagra is a "pleasure drug for recreation". It seems that she is unprofessional with her communication skills as well as ignorant by not recognizing that this drug is indicated for Erectile Dysfunction. Please educate and train your professional staff appropriately as well as training them on the repercusion of the HIPAA law violations.

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kbvusa
DC, US
Jan 26, 2011 1:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been a customer of CVS regularly for the past two years - i shop there about every two weeks. But no more after the way i was treated tonight at this CVS. I was a victim of identity threat last week - someone broke into my workplace and stole the finance persons computer. So i had to change my bank account. I have new cheques but they dont have my name typed on them yet. I asked before i went around the store to grab some things if it would be ok to pay with a cheque. I had ID - a drivers license, and my cvs card which i have used regularly. I went through the whole process and had my shopping in a bag and then it turns out that actually since i had to write my name into the address part of the cheque that they couldnt accept it. It was very embarrassing and i felt from their reaction - the clerk and the manager who came quickly around the corner and who pretty much ignored anything i said - i felt like i was passing a forged cheque, or was doing something illegal as indicated by their reaction. I contrast this with my experience at Trader Joes - where they never ever treat you like a criminal - it seems a funny form of customer service and helps me decide not to shop there again and to share this experience with everyone i know.

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Patricia Caldararo
suderton, US
Mar 31, 2011 3:09 am EDT

This store used to be very nice, but I will not step my foot into that store again! It was disgustingly trashy outside when I drove up recently. As the doors were to slide open to enter the store, the rubber stripping from the door was swaying in the wind (for at least 2 weeks) and was hitting the customers in their faces as they walked through. When I got into the store, I was shocked at how dirty and messy the store looked. I walked through the store to the pharmacy area, stepping over merchandise just thrown all over the floor. When I got to the over the counter medicine shelves, I was so disappointed that the shelves looked so bare. Not only was my specific item not there, there was no substitute for me to buy. The CVS in Franconia, Pa., which is not even a mile away, is exactly the opposit. Always supplied, cleanand orderly. There employees are also very personable, nothing like the personell at the Souderton store who don't even acknowledge you as a customer. Bad management! I will be going to the Rite Aikd across the street from now on, since it is closer to my home than the CVs in Franconia. CVS has just a loyal customer!

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7:48 am EDT
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CVS deceptive business practice

I feel like i have been recently cheated by CVS Caremark.
I had ordered a 90 day refill for a allergy medication - XYZAL - as a mail order for my wife. As she had side effects from Allegra and OTC medications we had to order prescription medicine.
I received the medication on 04/06/2010 and then got a invoice on 05/25/2010 for 200$. On calling CVS Caremark I was informed that XYZal is no longer a preferred medicine by Insurance so I have to pay 200$. I asked CVS why did someone not call me to inform me that the medicine is not a preferred medicine and secondly why didnt the invoice was sent after 2 months and not along with the medicine. I was told that CVS will notify the customer only if the order exceeds 250$. I was told by CVS to return the medicine, but as they send me the invoice after 50 days i have already consumed more than half of the medicine. CVS says they cannot do anything about it and i have to pay the 200$.

Regards
Rajeev Prabhakar

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KixStar
Your mom, US
Jun 19, 2010 7:02 pm EDT

That'll teach you to verify your plan's formulary for doctor prescribed medications from here on out.

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10:15 am EDT
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CVS city noise oridnance violation

The cvs store on 119 lincoln avenue in venice moved to that location in october 2008, after a wholefoods market took over it's old location.
L. a. city has a noise ordinance that prohibits deliveries between 10pm & 7am, which still allows 15h of deliveries & noise making for the store, and only 9h of peace for the neighborhood. but, as all big gready corporations, cvs decided that it was not enough time for them, and started making night deliveries at 3am 3 times per week.
very nice when you live accross the street from them. did I mention? the store is within 200feets of houses.
I went to talk to the manager to explain that it was a lot of noise and to ask him to stop, and his answer was that "if he has deliveries during the legal hours it will block his parking, so it is no".
Our lead officer than went to talk to him, and the deliveries stopped at night until a few months ago, when the manager decided that it was enough again and now the truck is coming after 10pm and the truck driver is so smart, that he even honks happily at 11h30 or so, when he is leaving the parking...
I'm curious to know if other neighbours of cvs stores are submitted to the same harrassement...
Here is a perfect example of another big corporation who thinks they can brake the laws because they have money. aren't tired of that?

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Update by rbgi
Jun 21, 2010 9:53 pm EDT

The police doesn't come... they usually ask for your phone number and one time, a honest dispatcher told me that they do not send cars for that...

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Dotnik
, US
Sep 04, 2010 11:08 pm EDT

This is an extremely valid complaint, but you're placing the blame with the wrong person. You need to go directly to the district manager who is in control of the truck schedule. The manager has no control over when the trucks arrive.

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KixStar
Your mom, US
Jun 19, 2010 7:04 pm EDT

I would just keep calling the cops and reminding them about the noise ordinance. In theory, the store would get citations after they disobey officers' orders.

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6:26 am EDT

CVS caremark is scamming consumers and their false advertising needs to stop

Caremark.com has the price you think you will be paying for mailorder rx.on their website(you go into their website, put the drug name in and the cost will come up) When you actually send in for the RX, they charged 3x's more than what was on their site upon delivery.They said the price can change at any time, that was their explanation. How many consumers did they do this to? How many consumers need their meds, so they just pay the extra? Caremark is scamming consumers and their false advertising needs to stop. Their customer service reps are rude!

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CVS poor service

I'm very upset about the quality of care I received just today at the Pharmcay at your Rego Park Store.

I consulted with a pharmacy tech regarding a prescription for an antibiotic medication for my 4 year old son who had just completed surgery that same day. I asked her whether they had the medication and she said they did. The prescription was then given to the pharmacist to fill. I informed them that my son just finished surgery and that I would wait for the medication. They took over an hour and still did not call my name. Meanwhile the pharmacy took care of anyone else that came. I was standing right in front of the counter. I voiced out my frustration and only then did the pharmacist - Mariya Ibragimova, took my prescription cards. And after the medication was approved, she then told me they did not have the medication.

I am very upset because I made sure I asked beforehand whether they had the medication, that I made sure to let them know that I would wait for the medication because of my son's predicament, and I made sure I was fully visible to the pharmacy staff as I waited. AND STILL I WAS UNABLE TO GET THE MEDICATION.

I asked for her name and she wrote down her first name. What good is her first name to me? I had to ask for her last name. And she did not show me her ID.

I am very upset because my son was waiting at home after surgery, in pain, and they just did not care.

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Queenschick
, US
Dec 04, 2015 12:24 pm EST

Mariya I. is simply a girl that lacks brain cells; she can't even do basic math. Don't waste your time talking to that degenerate-not only will she screw up your prescription, her careless attitude and "fix it yourself" approach will be what really pisses you off. She looks like trash, too.

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Laurent Charbonneau
Latham, US
May 10, 2011 8:56 am EDT

My complaint concerns the pharmacy. I have been getting my prescriptions for pain medications filled at this CVS for 8 years now. And for the the last 2 years I have been getting only what I can call harassment from 1 female pharmacist there. At this point I will leave her name out of this, though I can bet that the other employees in the pharmacy will know immediately who I am speaking of. Since almost all of my scripts are for C-2 drugs, the pharmacists must ensure that they comply with all state regulations concerning the filling of these scripts. I understand this especially since both my daughter & son-in-law are both registered pharmacists in NY. My problem here is this...I bring my scripts in to be filled right at the 48 hour mark before I run out of meds. I do this because my scripts are for large amounts of C2 medications and just in case they do not have enough in stock to fill it, they still have a day to order it and get it in before I run out of meds. I understand that the pharmacist can fill the script up to 7 days prior to the 30 day mark (when I will run out of meds). Though I have never asked them to do this for me, the one female pharmacist there, if she gets my script, it does not seem to matter to her if it's the 29th day or the 28th day since the last time the script was filled, she will put the script aside with the note..."too early to fill". When I come to pick it up I have to speak to the pharmacy manager who fills it immediately for me. Everyone in this pharmacy treats me wonderfully. I am always greeted with "hello Mr Charbonneau, how are you today" or some other respectful greeting from the other pharmacists, pharmacist technicians right down to the other pharmacy personnel. Everyone of them has always gone out of their way to help me. They all know I am 100 % disabled and it is very difficult for me to have to walk into the pharmacy. It is too difficult for me to get my electric wheelchair out of the van just to go inside to the pharmacy counter. I finally decided to write to someone at CVS because it is getting much too difficult and PAINFUL to have to keep coming inside to get my scripts straightened out. I beleive this problem I keep having with this one pharmacist stems from a compound prescription for my granddaughter that I was getting refilled. At this time the CVS store here in Latham NY was a "24 hour" CVS. I always took my scripts in to be filled after midnight as I was usually awake and it was so much easier to fill them at that time, plus I also got to know the night shift pharmacists. When my granddaughter was born, she was a "special needs baby" and required one of her medications to be a compound of Prevacid so it could be administered through her feeding tube. Knowing that this particular prescription should be done at a "compounding pharmacy", I asked one of the night pharamacists, (Jerry Solomon) if he could compound it for me. It was a simple compound requiring some 15 to 20 minutes of his time. He told me he could do it usually after 2AM . It always worked out great until the store changed from a 24 hour store to an 18 hour store. So while my daughter was working out getting the script filled at different pharmacy that was able to compound scripts I asked the day pharmacist at this CVS if they could make just one more compound for me. After all, I was a regular customer. The young lady said okay, but it would take her a while to make it up. That was fine with me and I was grateful. But when I picked it up I immediately noticed that there was too much medication here. It should have been a 4 ounce bottle but what I received was a 12 ounce bottle and I could tell by the color that the mix was inccorrect. When I informed the pharmacist of this she acted as if I had insulted her and questioned her professional competence. She grabbed the bag with the bottle in it and said she would do the compound again but it would take at least 6 to 8 hours. I needed the medication right now for the baby as we did not have another dose left for her. But the pharmacist acted as if I put her professional compentcy into question, which I certainly did not do. I simply asked her to check this compound again because it did not seem to be the same as the last one (the volumn was twice as much). She ended up giving it to another pharmacist to fill and that took another 4 hours. I knew that they were not a 24 hour pharmacy anymore and that they did not have the personnel or the time to do compounding. I just asked if they could do it one more time and that we were making arrangements to have another compounding pharmacy do it (Price Shopper as a matter of fact). Well, ever since that incident I have had nothing but grief whenever I present a script to be filled when she is there. I am writing now because it happened again today with a script that was right on time to be filled, but she said it was too early to be filled. Once again I hobbled into the pharmacy, spoke with the pharmacy manager who said "there is no problem Mr Charbonneau" and had it filled in 10 minutes.

Could someone speak with this pharmacist about what has happened to me. I cannot be the only one she has been giving a hard time to. I must also say that the rest of the pharmacy staff are first rate people who obviously like their job and get a great deal of satisfaction out of helping people with their medications.

Thank you and I just hope that someone actually reads this and talks to me about it.

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Angry customer3
East Haven, US
Feb 08, 2013 8:53 pm EST

Pharmacist is very rude. I asked for a refund on my prescription. He insisted that I am picking up the remainder of a partial fill. He claims I did not pay any cost on the initial pickup 3 days earlier. I told him I will go get the receipt and show him. Yet he calls me back to the pharmacy as I leave the store insisting I didnt pay and didn't give me my refund!

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E A Silva
Santa Rosa, US
Jun 29, 2011 4:48 am EDT

CVS keeps their staffing very low and under extreme pressure, I know because I worked there. You cannot operate a business, especially a pharmacy under such conditions. The customers pay the price in exactly the way you did. The person who you gave your prescription to assumed they had it, then the prescription was processed, as the staff had to deal with answering the phone and juggling other problems at the same time. It is CVS's fault for operating poorly understaffed, it creates too much pressure for the employees. The customers suffer. The employees suffer as well. It's called Fast Food Pharmacy, and it should be illegal ! You did everything you could to get the medication that your son needed as soon as possible, the staff was not capable of handling the situation because they are understaffed and overworked. No one will get the proper service under those conditions. Corporate greed drives CVS to cut staff and place great demands on their employees. I am so happy not to be working for that company any longer, and I will not shop in their stores.

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9:35 am EDT
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CVS item not dispensed

My children were prescribed each by their pcp, to have inhalers plus a spacer. When I opened packaging at home, received the inhalers: but no spacers/aerochambers.
Called pharmacy. Was dispensed by "peter", but spoke to someone else. I was told that aerochambers were dispensed, but I am telling them that I never received them. They in turn told me that they cannot do anything about it, and that I can buy one for 70.00$. My insurance company was billed for it, I never got it, cvs got the money for it, and now my kids are without it for another 5 months as my insurance will not pay for another set till 6 months have passed. Had to buy them myself. What crooks! Careless me though, next time I will open their stapled bag in front of them, inspect it in front of them, and not ever believe them when they tell me I am "all set".

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james henry
westport, US
Dec 22, 2010 2:32 am EST

These are both terrible responses. Spacers should be used by everyone (teens have bad technique too) and BY LAW you are to get what is billed to the insurance. Fight it with corporate and you will get what you want (too late now of course since it's beenmonths). On the other hand, this is probably a bogus complaint because no pharmacist worth his licence would refuse to give the spacers unless he/she was 100 percent sure they were in the bag.

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KixStar
Your mom, US
Jun 01, 2010 11:54 pm EDT

How old are your children? The spacers are for kids too young to coordinate their breathing with just the inhaler alone.

Regardless, I would call your insurance and tell them what's up and that CVS is trying to screw you. Follow that phone call up with a call to CVS headquarters. [protected]

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CVS employee abuse

Cvs class action suit prweb) may 24, 2010 — a lawsuit has been filed in the federal district court of the united states for the eastern district of new york, case no. 10 civ. 2075, on behalf of a class of current and former... cvs employees alleging violations of the fair labor standards act and new york state labor laws. the lawsuit cont... ends that employees at cvs... see morestores are subjected to off-the-clock security checks at the end of each shift which can take up to 30 minutes. it also accuses the rhode island based company of forcing employees to work through meal and rest breaks without compensation and of failing to pay overtime wages.

For more information about the lawsuit contact jeanne d’esposito at [protected] or louis ginsberg at 1-800-lostjob [protected]),

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NC store shift
Hendersonville, US
Nov 14, 2011 2:19 am EST
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Security checks take place every time an employee leaves the building. Clock out for lunch (30 minutes) and have to go find someone to go through your belongings prior to going out. Even if there is someone immediately available to do the security check, the 30 minute lunch break is shortened by at least 5 minutes. CVS robs the employees of their personal time.

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Kristophe1
Columbia, US
Jun 06, 2010 7:25 pm EDT

Happening in stores in South Carolina as well

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CVS pharmacy

Im sick and tired of these individuals at this cvs specifically. . . Every time that i go there,. And i kindly wait 3 hours before picking up a prescription. . When i get there, its still not ready,
They either had a 3 hour power outage, or short staff
So therefore it means that my children have to wait and not take there medication because of there shortage in staff or some made up power outage. Mind you i live around the corner and i never get a power outage, dont they have generators.

You go and then the 2nd time i called prior to going and they told me to give them 2 hours before i picked up prescription
So i waited 3 hours. I go and they tell me a power outage since 3 hours ago. You ask them how long, they tell you another hour while rolling there eyes at you.

Mind you this is a 24 hour pharmacy. And now they posted that they will no longer be a 24 hour pharmacy they will close at 10pm. . Great time for me to start transferring my prescriptions elsewhere.

Such a shame and disgrace in this name. They truly suck!

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Sarah76223
New York, US
Jul 28, 2011 4:38 am EDT

I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

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KixStar
Your mom, US
May 29, 2010 9:19 pm EDT

Go to Walgreens.

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12:08 pm EDT

CVS manager told one of the workers to keep an eye on me

My daughter & I spend a fortune at cvs I also get all my there, I don't know if thy changed hands in this store cvs, at 68-02 myrtle ave glendale ny. My problem started when I went there 1 time without my receipt about a mascara I had purchased by mistake I didn't have my reading glasses & it was water prove, I don't use water prove, that day the new manager was so rude to me, I also heard her tell one of the workers to keep an eye on me,,, I was soo humiliated! I did confront her when I went to pay for my other purchases, & she kept saying with a bad attitude no problem, since i've been going there every body use to be so pleasant & wonderful,,, but now every time I go there I feel like every one is watching me & thy mack me feel like a thief! Well sheme on them not to know the difference between a thief & a good citizen!& a great costumer that thy will lose, I wont go back to a place that I cant shope comfortably! Shame shame!

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Frankie6300
, US
Jun 19, 2011 9:01 pm EDT

Good Lord, woman, get a dictionary.

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1:10 pm EDT
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CVS priscription shortages

This store is known for not giving customers the full amount of medication prescribed by their doctor. I was given only ten (10) of the fifteen (15) pills required by my prescription. Each time my sister and I take a prescription to this drug store we have to count them before leaving the store to ensure all of the medication was provided. I don't know if this is a CVS practice or if it is just this one store but I'm going to change my pharmacy.

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donttakenoforananswer
Needham, US
Jul 14, 2010 4:01 pm EDT
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Pill shortage happened to a customer in front of me (recieved 25 instead of 30). I picked up my 2 prescriptions and went home. Opened both and one of them appeared short. Lo and behold, one of the prescriptions contained 25 instead of 30 pills. I immediately went back to the CVS store and went to the pharmacist and said they appear to have a problem. They should have whomever fills the prescription initial the label (as required for narcotic prescriptions). Twice I asked the pharmacist if she would give me a corporate number. Her response was that she would address the problem and it would be taken care of. Two instances within 5 minutes - one I might understand, but two- I'd bet the same thing has happened more than anyone knows. What REALLY ticked me off was the fact she would handle"internally". I've witnessed other instances at this location where the wrong meds have been dispensed. I refused to let this get swept under the rug and will escalate to corporate, media, etc until I am provided answers as to 1. how this happened and 2. what is being done to prevent this from happening.

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Blaze018
New Britain, US
May 25, 2010 8:55 am EDT

Often times insurance companies will limit the amount of a prescription to be filled at a time. I would check with either the pharmacy or the insurance company and make sure this is not the case. There is no other way that we would change the quantity other than being asked to by the patient or doctor.

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CVS mixed prescription

I had a prescription filled out and to my shock it was a mixture of two different types of medications.
1) what My script was called for was 10MG IC Loratadine.

2)What I received was Loratadine & Lorazapan.

When I went to the Pharmacy and showed them they were the ones who told me it was Lorazapan. They also did apologies and refilled the script for me but I had already taken some over the weekend (Vacation) and got very sick from it. This was very careless and dangerous I was told. I am very upset on this matter and feel that more precautions should be taken when filling out these prescriptions.

Bill Brisk
P.O. Bx 4291
Fall River, Ma. 02723
Tel: [protected] No Telemarketers please.

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rowsdowah
Stupidtown, US
May 30, 2010 11:39 am EDT

I agree, the pharmacist obviously didn't do his/her job in properly checking the medication! IF they did, they would have caught that and the technician or whoever was responsible for mixing them could have been counseled and been made aware of their error

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CVS employee misconduct

I was in the store on 5-1-10 at 7:15pm(approx). I had purchased 3 food items, 9 pack paper towels and 2 hair dyes. When It was my turn to cash out, I asked the cashier if I should separate the food stamp things from the cash because I also had a CVS dollar off on my entire transaction. He assured me that I could ring it all together and the computer would direct the money and foodstamps to where they should be taken off. He rang the items, He told me to do EBT first, did it, then I handed him the CVS dollar coupon, he scanned and said "Mam you are going to have to use this another day because I did it wrong." I said wait a minute why cant we just void it and start all over because the coupon expires today. All of a sudden he says"you know what Im not taking this ### today, he'll take you over there". Meaning that the cashier beside him would ring me up because he was irritated. I said wait you have already began taking the money You charged the EBT card for the food stamp purchase. If I go to him(other cashier) I will have been charged twice. How can we find out whether or not its been cancelled. He looked at me and said "I dont know what to tell you that's not my job" I then asked for manager he told me he wasnt there. I said you have to help me if I leave here and I am charged twice that's not fair. He said You mean to tell me you're fighting for foodstamps and a dollar coupon? Here Ill give you a ###ing dollar and ### the stamps there free food anyway." I then told him why was he talking to me like that and that I didnt deserve it. Also i asked why he was risking his job to be so rude? He told me at least he had a job because of his job I was able to get foodstamps. There is a ton more rude dialogue. I think you get the idea. First of all. I go into CVS on Centre street at least 3 times a week. Never had a problem. Second of all I am a licensed medical assistant, as well as Phlebotomist and EKG technician. I dont think I need to explain that or explain why I have foodstamps. They happen to be for my patient and I have her permission to act on her behalf. I have never been so badly treated. Then when I went to the other cashier it was clear he was his friend. He told me I made it worse by talking to the young man. I asked if he could give me a customer complaint number he told me it was on my receipt. When I got outside, It wasnt on there. Just the store number. I called on Sunday 5-2-10 and spoke to a shift leader that was going to have manager call me. TO this date 5-8-10 NOONE has even called me to apologize or try to offer me a coupon or gift certificate or nothing. I dont think this young man should be able to work there. I was torn apart at CVS because of a cashier's lack of interest in customer service.

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rowsdowah
Stupidtown, US
May 28, 2010 9:20 pm EDT

you had me at foodstamps, sorry

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CVS misleading pricing on shelves

Special offer - label on the shelf was out of date - leading one to think the item was on sale - but was effectively not on sale

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Steven Grier
Charlotte, US
May 22, 2013 1:50 pm EDT

Dear CVS,
I’m writing you today based on an incident that happened at a local CVS pharmacy here in Charlotte N.C. less than one month ago. It unfortunately involves a phone that I purchased that was miss labeled on the self of the store unknown to me at the time of purchase. The label read Trac phone, but the receipt after closer inspection, when I noticed that I could not activate it properly, read Net 10. I immediately returned it to the store on Prosperity Church Road and I was told by the manager that they couldn’t return the product even though store policy dictates that it is possible. After our brief conversation, I noticed that she was grossly under informed when it came to their own store policy. My language was slow precise and to the point, but yet somehow, she was combative with her answers. I was applauded and felt somewhat insulted by my treatment in front of all the other customers. I was then told that the issue was too complex based on a bar code visible by both of us that came from the store itself. Is CVS not like McDonalds? Does each location follow a different set of rules and policies? To test this theory, I followed the manager’s misguided advice and proceeded to the store where the phone was purchased even though it shouldn’t matter. Surprisingly, I was greeted with the same resistance as before, but this time it was by a store associate by the name of Everett at the Village Parkway store here in Charlotte N.C. Our conversation became over complicated when he began to point out outdated store policy visible by the naked eye posted for the entire world to see. The policy expired in 2011 and this of course is 2013! It plainly read that only phone cards could not be returned, and that’s exactly when I pointed out that this is an actual phone that was mislabeled from the start. He also stated that they couldn’t grant a refund based on the words if I remember them correctly “Because I said so!”. Frustrated by the fact that I missed a job assignment based on my phone not working at the time, I had no choice but to take pictures of the store policy posted above the faulty products. I also took a picture of the miss labeled sign where I bought it. Even thing that I pointed out was 100 percent correct, but my ability to read must be hindered by my skin color inside CVS stores. Everett, the store associate, read it word for word with me, but for some reason, the words registered different in his mind. I lost a $30, 000.00 time sensitive job offer based on the simple fact that they would not even return the Trac phone in question. . Your management is blatantly combative. My treatment, my disgust, and my loss of opportunity, all point to the same fact unprofessionalism. Unfortunately, I feel alone in my ability to read and wonder if the English language has changed overnight, based on my treatment. I have the whole incident voice reordered simply because I anticipated their response due to a growing sentiment in this area and past treatment by your store associates. I do not know what’s going on in Charlotte N.C. but this seems to be the norm lately. . I also have pictures of the mislabeled product stand and hope you can help in this situation. Sadly enough, it is too late for a return, but not for justice.

Unfortunately a civil rights lawsuit is the only logical solution to this apparent problem. Your management is blatantly combative and racist. My treatment, my disgust, and my loss of opportunity, all point to the same fact, Racism. The word racism should be a juvenile term based on the bitterness of the seventies, but somehow it’s not. I was verbally hosed and need some kind of answer to this dilemma. Unfortunately I feel alone in my ability to read and wonder if the English language has changed overnight, based on my treatment. I have the whole incident voice reordered simply because I anticipated their response due to a growing sentiment in this area and past treatment by your store associates. I don’t know what’s going on in Charlotte N.C. but this seems to be the norm lately. I also have pictures of the mislabeled product stand and hope you can help in this situation. Sadly enough, it’s too late for a return, but not for justice. Please help!

Armand Edwards
13727 William Stowe Dr.
Charlotte, N.C. 28262
[protected]

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CVS treats employees like dirt

I am not sure how well CVS is qualified to handle all of the manage drug benefit programs, for employees of the City of Chicago, the county, the Chicago Board of Education, the City Colleges of Chicago, the transit agency and the agency’s retirees. Their have been so many CVS employees that have been injured in the city of Chicago and they have a horrendous time trying to get their working compensations claims approved. They are expected to work insane hours and yet only get paid 45 hours, while not taking any breaks or lunch's. I know multiple store managers who have been injured and are currently out of work with severe injuries and all the required medical documentation, yet they get the run around from everyone in the company regarding their pay and benefits. If they are not able to take care of their own employees who bust their but for the company, how can we expect them to take care of the all of these employees for thecity of Chicago ? These store managers are in fear of losing their jobs when they return to work, yet while they were working, upper management didn't seem to care that these managers were working 60-70 hours a week while only getting paid 45 hours, Their are some very serious safety issues at a lot of locations that directly lead to employee injuries, and when reported employees are pressured to return to work while still injured for fear of losing their employment.

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ForSuchATimeAsThis
, US
Apr 27, 2011 12:59 am EDT

you've got that right, nadia13. I filed a discrimination charge against CVS back in June 2010... after trying to seek protection from the PIC, later the District Pharmacy Supervisor and finally HR.. but got no where. Time was running out for me to file for protection of retaliation, so I went the EEOC route and CVS has sent harrassed me in every way possible.. even sending some one from corporate on 2 different occassions to talk with me, to barter. I proceeded that it was not a matter of settlement, but principle.. and I wanted the retaliation to stop. It later led to this same corporate guy whose name I can't mention... asking me to sign a form that he subjected was just a form stating that matters discussed in the room that day would be kept confidential.. and that it was a standard form. I'd previously obtained legal counsel and was told to beware of GAG orders in disguise and DO NOT sign them. They would forfeit my rights from future protection. So I refused, he got on his plane and left. The EEOC is now in the process of an investigation on my behalf. I hope they see things as they are and not as they appear.. otherwise, when the case is closed... I will no longer be protected from retaliation. So I've just purchased a domain and will be promoting CVS Employees abroad to anonymously share their stories. So please be looking for the site to come up LIVE in the next few weeks. It's cvsworkersspeakout.com

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nadia13
La Habra, US
Mar 21, 2011 7:00 am EDT

hey, you are not the only one they treat like that there is whole bunch of people like that at the west coast dc in fear of loosing theyre job, almost like slaves, getting fair pay but, working like animals and dont ever think about complainting or you be a target of retaliation from your boss.labor det should do something about it, someone please heeeelp!

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ForSuchATimeAsThis
, US
Jan 20, 2011 7:41 pm EST

I'm just another CVS Tech in Southeast-
Just wanted to say how outstanding of you it is to go beyond what is asked of you by the company to look after those who can't look after themselves! I know CVS underpays you cause it's about the lowest paying drug store chain in North America and yet it is the largest! But still you are going beyond your job description to help others.
The company may not know what you're worth, but that's ok..as long as you do! With the same measure you give it will be given back to you!

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5:31 am EDT

CVS worst pharmacy ever

CVS is the worst pharmacy ever. I had been going there for about three years and found out that they had been riping me off the entire time. When I first walk in there the pharmacist out right ignores me then finally looks up and says I am busy. When she finally got around to waiting on me. I asked her if she had used my discount card that I got from the drug maker, she threw it back at me and said we have it on file. The cashier cancelled the sale and re-rung and it was $30.00 less. After some research we found that they had only used it 4 times in a period of a year. I finally got a refund from them for $240.00 but they refuse to refund the over charges for other meds I have taken. I guess they think that we are just going to forget about it but the over charges for the other meds are over $500.00. I have already transfered my prescription and wrote them a letter saying I will not be going back to that store while that rude pharmacist is still working there. They should know that it is cheaper to keep your old customers than to try to generate new ones.

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rowsdowah
Stupidtown, US
May 28, 2010 9:22 pm EDT

actually, it's cheaper to get new ones.. it's all about script volume

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2:18 pm EDT
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CVS - customer service, wrong medicine

Be aware of cvs store #6238. It has been atleast two they have gave me the wrong medicine. The first time the name matched my father inlaw but when I took a second look at home the address was different. I was given someone else medicine. I took it back the reps didnt think it wsas no big deal no apology given. Wow? My husband the second time picked up my...

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6:27 pm EDT
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CVS people are rude, hang up, do not notify when a particular product will be in

Your pharmacy people are rude, hang up, do not notify when a particular product will be in and tell you to call your doctor for something else, for something you have been taking for 60 years. There is NO notification that they do not have the product, although it is to be filled automatically a week before due. They hang up on customers and tell them to go elsewhere - which I will do as soon as I used up all my CVS$$$ for everyday items. I WILL go "somewhere else" as suggest by two pharmacists...you don't want my business. You don't give me co-pay credit and you short the number of pills. Shirley R. Rose [protected] [protected]@aol.com...and don't tell ME to contact someone...they should have contacted ME atthe last 4 complaints. If I were not 83 and handicapped, I would have found a REAL pharmacy when you took over Longs.

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mommytorres
Largo, US
Apr 19, 2010 10:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you think they are shorting your pills, ask for a tech to count them in front of you before you leave. It is a reasonable request as I did this for the patients at my pharmacy whenever I was asked. However...if you walk away and out of their site for even a second...they will not do a count, and if they did, they would not credit you for any missing pills. This is because of crooks going around the corner and spilling some pills into their hands to then go back and get some more after blaming the staff for shorting them.

Also, I won't tell you to contact someone as you stated (please note that I do NOT work for this CVS location, nor have I worked at all since 2002 due to my own disability so do NOT complain to me!). That being said, I want you to realize that you have only put your complaint on a 'complaint website' not the CVS website so if you are expecting a response from the company regarding your complaint...you aren't going to get one!

It does sound like there seems to be a problem at your store, but honey, if you don't keep calling...the problem will never...ever go away! I wish you luck in your search for another pharmacy. I hear Walgreen's is pretty good. :)

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9:55 am EDT
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CVS dirty store

I have never been to a CVS Store that was this dirty. This store is usually clean, but it has gone to crap! There is stuff all over the floors, the carpet is dirty, stuff scattered everywhere, and the bathroom is dirty. On top of all this the help there is no longer friendly or willing to help. I love CVS more than Wal Mart and I am so disappointed!

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Have_a_little_respect
?, US
Aug 19, 2010 11:29 am EDT

Have you taken a look at how CVS treats their employees? They dont have enought help. They expect two people to run a store per shift. that is 4 people per day... I suggest that you see through their eyes before you put something stupid like this on a site! Avoyelles parish people/customers are just LAZY! They MUST ALL have their homes looking like [censor]! have you seen what they do? They grab an item off the shelf and put it somewhere else. Do yourself a favor, stop acting like you are better than everyone else. CVS does not have a JANITOR like WAL*MART! The Managers at CVS do the following:
Manage, Stock, Cashier, Unload truck, Clean Parking lot, take out the trash, 100 different things each day, take phone calls from customers whom are spoiled rotten and impatient, hang price changes, no time for lunch, try to fill holes, clean the bathroom, planograms, straighten shelves, have customers come and ask for an item because they cant READ the AISLE signs, get carts, etc... This is all done per shift and by one person. Now... you still feel like its due to the EMPLOYEES ONLY!?!?

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rowsdowah
Stupidtown, US
May 28, 2010 9:25 pm EDT

I wouldn't entirely blame the employees, they probably have a$$hole lazy customers who don't know how to wipe their own butts or show respect for other people

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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