The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Cox Communications / no answers to techinal glitch

1 Queen Creek, AZ, United States

Our digital phone which cox insists is the best service out there has been making a clicking noise (similar to someone calling in on the other line) every 30-45 seconds. They have logged my complaint numerous times and have had home tech service at my home twice. After resetting modem and house call was assured problem was fixed. It is NOT. Now they are telling us that the problem is widespread throughout Queen Creek and are fixing it as their budget will allow. WHAT? Oh by the way they just raised rates out here by 3$ per month. I guess they have to pay for all that overtime to fix a problem that probably doesn't even exist. Cox won't say anything else about the issue except to be patient. Hard to be patient when no timeline is given or even a 3rd grade explanation as to what the problem even is.

Completely disgusted in QC
Erik M


Post your comment