Cox Communications reviews and complaints 1
View all 671 complaintsCox Communications - horrible service
I signed up for Cox about 4 months ago for the bundle pack (phone, internet, and cable). Shortly after I noticed my bill getting higher and higher each month, my boyfriend and I decided to just cancel. We tried calling customer service to ask them why our bill was so high because we didn't use the phone, and we rarely purchased movies. We had all kinds of random service charges that would show up in amounts of $24.99, but they could never tell us what they were for.
I called Cox and told them our decision to cancel and they said that was no problem, we just had to return our equipment and then they would mail us our final bill. I drove to their store and waited in line for about 30 mins just to return everything, and I noticed everyone else was there returning their equipment too. (not surprising) When I finally was able to get to the front of the line the woman behind the desk didn't ask why I decided to cancel or say anything about my bill, she just gave me a receipt. About a week later I got my final bill saying it was due on August 17th. That was fine with me, I just wanted to pay it and be done with it. However, just two days later I recieved a notice in the mail from Cox saying they were going to send me to collections if I didn't pay their bill. I didn't understand because my bill wasn't even due yet. Then the next day I got a bill in the mail from Cox saying that my bill was due August 22nd. I had no idea what was going on so I just figured I would pay the bill by the 17th just to be safe. Well today (Aug 11th) I checked the mail again to find a letter from a collection agency stating that I owe Cox for my final bill!
What the hell is wrong with this company? Why do I have two bills that aren't even due yet, but were sent to collections? I would really advise NOT ordering their service. The reception on the TV goes in and out all the time anyway, and their entire staff is rude! If you are interested in getting their service, just pass. Go with another company, they are just awful!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I contacted Cox Communication regarding my account being drafted when my bill was paid in full and a very disgruntled representative name Lisa in their Collections Dept. hung up in my face instead of transferring my call to a supervisor to address the situation.
I had this problem. One bill was for internet and cable then the second was for the phone by itself.
Their service is downright s**t. They don't respond to customer service calls in a timely fashion, they get so backed up it takes three days of waiting around for a service tech to come out and service anything (then they try and ignore their policy of 48 hours or $25 knocked off your bill... trust me, they try to sneak it past EVERY time, DONT SIGN THE PINK SLIP SAYING THEY DID THEIR JOB! no matter WHAT the service guy tells you, they will charge you through the roof despite their own f**k ups!).
In the end, the worst part is that I can't even long distance call my fiance on Skype because - get this -- the connection drops constantly, causing him to freeze up, hang, and break up ALL THE TIME. But according to Cox, it's MY fault, even though I have lived several other places and constantly use several free wireless spots at cafes in California, Europe, and Taiwan? Right... it's me and my computer, not your crappy connection!
When this kind of thing happens it is well to remember that the voice at the other end of your complaint/request/&c is a little cog in a very large machine and has no authority to more than you detailed as your experience. If you are dissatisfied with your call, do not fold up and creep away; instead, ask politely and firmly to speak to the supervisor, manager, or CEO, &.
You will then be connected to someone that has authority to dig in, help you, and answer your questions. In the rare occasions when this does not happen, then you climb higher up the company tree until you get to someone that can and does help you.
Explosions of anger, such as you use in your message to this public site will do nothing to help your situation, and could make the nicest of staff bristle at being spoken to in such language. Remember, the voice at the other end of the line has done you no harm. They are merely operating a company system that you seem not to have researched before signing up. Honey catches more flies than vinegar, and being civil and pleasant with those in the service line trying to assist you, do not deserve to be subjected to abuse any more than you do.
My experience with Cox, 5 years TV, 'Phone, and HS Modem, has been punctuated with some of the best customer service it has been my happy lot to experience in a very long lifetime.
If, as you say, " ... when "high-speed" internet is working the tvs work crystal clear, " then why not leave your Internet connection 'open' all the time. that's what a cable modem is for, and it costs nothing to do so on top of your monthly payment, besides which, you say, it solves your problem of fuzzy TV?
I must chime in, i found this random searching google, no idea how many see this BUT i have the same BS experience.
COX cable internet and tv are horribley prices..$110 a month for basic tv and basic cable internet WTF!?!?!? and most of the time it doesnt work!
i get no signal to internet and then my televisions look fuzzy they say its a bad modem i say not a chance in hell, i tried 3 modems all the same occurance...OH but when "high-speed" internet is working the tvs work crystal clear...Hm imagine that.
when it drops they go back to grainy and fuzzy.
APPARENTLY they have no techs on duty when i call in, gotta wait a day...A DAY!?!?! are ###ing kidding me? im paying this much for so little and they cant even prompt a support agent out there? what ajoke, i hate cox its horrible, more areas need choices not this nazism communist ### that is cox...and they are what they eat!