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Cox Communications / misinformation

1 United States

Moving overseas so i called cox to set up cancellation of my phone and internet service. Was told that my email account would stay active 65 days after cancellation which would allow me time to change email addresses. Wrong!!! My account is frozen as of cancellation date and i have no way of accessing my email. If i would have had the correct information i would have taken care of things sooner. Not pissed at the policy, pissed that their representatives are giving out wrong information. They need to better train people on their policies.

Ro
Jun 1, 2015

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