This company is continues to push the envelope on the absolute worst provider in history. If you want to be ignored, overcharged, and treated like crap, then i think this is your provider of cable TV, Internet, and phone.
Not only are you guaranteed to receive the run around and the worst customer service i have ever seen, which is sooooo typical of larger companies who have little completion in their respective markets.
The actual services they provide are consistently unreliable and marginal at best. Cable TV is poor, with constant problems that are blamed on anyone but themselves...their excuses are endless...its the house wiring, its the internal cable wiring, its your TV, its your problem. Internet is spotty and also problems are blamed on someone else to deal with.
If you held a gun to my head, I would still not agree or say yes to using Cox Communications ever again.
I would prefer to watch grass grow, and communicate by smoke signal as deal with this company ever again.
I had a fraud issue with my bank account in June 2007 for which I had to close my bank account and open another one. Part of that was getting all my bills that are automaticly debited from my account swtiched over to my new checking account. The day I closed my account, Cox tried to debit my closed acount for the bill amount, which for obvious reasons didn't go through. The day after my checking account closed, I cancelled the automatic debit from Cox and set an automatic debit request for the new checking account I just opened. The next week I got a very nasty letter from Cox stating that not only was my bill past due but I had to pay it in cash at their office upon receipt of the bill.
I'm not hurting for money, and paying the bill in cash wasn't a problem, but I'm a doctor and finding the time to to go by their office to pay it was a problem. But to make sure I took care of my end, I scrambled find the time during business hours the next day and paid the bill at Cox's convenience. Thinking this was a one-time issue, I didn't think much of it the whole thing until I got my next bill from Cox and got the same "your payment is late and it's due now in cash."
I called customer service to see what the issue was and was told by customer service that my automatic debit was cancelled due to a closed checking account. When I asked the Cox rep what happened to the automatic debit agreement I set up for my new checking account, I got the usual run around with the customer service rep dening that such a thing had never been done, then when she realized that she was miskeying some info and that there really was a request to set up a new automatic debit, she didn't apologize and she told me that I had to be in good standing with my bill, which meant I had to pay my bill at their office. So I again scrambled to find the time and paid the bill. This time after paying the bill, I asked the customer service rep who was assiting me at the Cox office if I was in good standing and if she could ok my automatic debit. She said she couldn't ok the automatic debit, but that I was in good standing and assured me that I wouldn't have a problem with my next bill.
I called the next week just to assure that the automatic billing was set up, and was told "it was not a problem." Wouldn't you know it, the next bill arrived stating the same thing like the previous two, that there was no automatic debit in place, that I needed to pay in cash and it was due now.
Now I have been a customer of Cox Commications in the South Louisiana in some capacity or another for the last 7 years and never had so much as a late payment until now. By now, I am confused and incensed since I was told the automatic debit was not a problem twice. So I call customer service for a third time, get the usual run around again and am told I am not in good standing with my account and that to get in good standing I would have to pay my bill at thier office.
By now, I am a little suspicious of what is going on and the Cox's ability to get this solved correctly as it seems to be an ongoing problem, but not with me as I am consistently doing what they ask me to do when they ask me to. So I reported them to the Better Business Bureau of Baton Rouge for this issue, thinking at least I'll have some record of this whole mess happening.
When I paid the third bill for which I again had to scramble to find the time, I insisted on having someone at an upper level help me. I had the pleasure of having Angel who although provided excellent customer service, managed to perform it such in a way as to insinuate that I was making an issue out of nothing, when I came to find out that the problem was Cox not telling me that I needed to pay not only the money that was due, but also the next month's bill to attain good standing and have the automatic debit request be accepted, and that was discovered only after I insisted on having Cox put the automatic debit in place while I was present at their office.
The worst part about it was that I never heard an, "I'm sorry for your inconvenience" even after I explained numerous times what was a true inconvenience this whole mess was. It took them two months to respond to the BBB complaint saying only that it had been resolved with an insinuation that I had made a premature complaint.
Cox is perhaps the worst in the industry when it comes to billing. I signed up for cable/internet/phone services. After 3 weeks of problems with the cable, I get a disconnect notice in the mail for non-payment (really, it was 3 weeks). I called and was told that they had sent a bill (which I had not received) so I paid over the phone. The same thing happened the following month. And the 3rd month. When I spoke to customer service I was told that they were sending the bill via email, but the rep could not give me the email address that the bill was being sent to as it was confidential. The fourth month I cancelled the service.
I was lied to by a rep at Cox Cable that said my phone line would not be cut off this AM on 4/24/09. I informed the rep that I had to work 2 1/2 hrs this morning from my home and need the phone line. She stated that the service would stay on until 5-7pm this evening. I had to release my hrs and am in jeopardy of losing my income over this. I need to be compensated for this!!
I have been on the phone so far with 4 customer service reps for a total of 3/2 hours and yet to have anyone that can help me. Every time I call I also get a different answer and they say the previous person was wrong. They seem to have a system when you ask for a supervisor they hang up on you. I have never been able to get to a supervisor they must not exsist. I also found out all these customer service reps work from home so no wonder we cannot get answers! Cox used my credit card twice to pay someone else's Cox Account and they told me yes they see they did it in error but not only will they not give my my money back but they want me to still pay my bill now! They told me they would only transfer the charges to my Cox account after I sent them a copy of the Transmital report from Chase Bank. I have been to the bank now 3 times in person and no one at Chase knows what that is and even the Chase fraud department doesn't know what it is. They said Debt Cards don't have transmittal reports. So Cox won't help me and the bank won't help me. I am out so far $258 and they want another $200 out of me. I also have to cancel my debt card and spend hours more contacting all my other auto pay accounts to change it. I work in customer service myself and I have never in my 26 years seen such incompetence and Cox can do whatever they want when they want to and no one can stop them! BUYER BEWARE!!! Everything is okay unless you have a problem and I would NEVER set up easy pay EVER!!
I have been using COX HD services with no problems for over 3 years until end of February 2017 when first problems occurred (-> loosing HD channels).
After a few technical attempts to fix - no results. With CABLE card in "analog" Channels (below 100 except for 95) do not work - HD channels (> 700) are ok. Without Cable card the "analog" chanels are ok but HD channels do not work.
COX is unable to fix this and claims that I should get a Cable Box. The Cable box is more expensive ($10/m, and introduces unnecessary clutter instead of a Cable card tht is inexpensive ($1.99/m) and simple to operate (no additional wires or remotes.
COX customer service is unable to solve the problem, does not return any calls and makes it difficult if not impossible to escalate the issue that would lead to a successful solution.
Cox Communications may well be the most offensive cable company I've ever dealt with. Within two weeks of doubling my monthly rate to $165 (which they did because my promotional period expired), my television went completely blank for several months. I called Cox technicians several times in an attempt to fix the problem over the phone, but that didn't work. I then scheduled a service call, but wasn't home when the technician arrived because a work-related emergency came up. Then I got extremely busy and simply did not have the time to wait at home for a technician to show up. All this time, I continued in good faith to pay my bill on time and in full and just hoped that somehow the service would be restored. Of course, it wan't, so I finally called Cox and dared to ask for a credit for at least part of the time I had no cable TV service. They not only refused, but said it was my fault that I didn't sit at home and wait for their technician. They also refused to accept any responsibility for the cable service going down in the first place. Cox's billing people were rude, insulting, and made it sound like it was all my fault that my service was down for months because I didn't make the time to sit at home and wait for their technician. There are many more sordid details to this story, but you get the picture. These people don't care a whit about their customers. When there's a problem, they blame the customer, take the money, and add insult to injury by treating you rudely. I'm done with Cox Communications. Never again.
I am trying to get a copy of my bill. I phoned Cox. My phone number was not recognized by the system even though Cox installed it themselves. I tried several times. Same result. I phoned. They said the bill was sent. However, I had ebills so the bills were sent to Bank of America where I had paid them through online banking. I have since changed banks and wanted to let Cox know that.
They sent my bill to my email address, but they will not discuss my situation without a PIN which I will find -- guess where? -- ON MY BILL.
I have asked them to mail my bill to my home address. They have responded that they have to follow FCC guidlines. I wrote back asking if the FCC prevented them from using the U.S. Post Office.
I am so frustrated I can hardly breathe. I actually asked them in my last email if they were ###ed.
I hope you can resolve this problem. All I want is my bill. I can send their emails to you upon request.68dd
Thank you, Judy Mock
Cox communications is "upgrading" their email service. Therefor I can't get my emails. This started...
I specifically told cox that I was doing the self install of wireless internet. The guy came out and brought...
It appears that cable companies have no problem letting anyone open an account in your name. I had a person go to Cox Cable and put my name on the account and them as a secondary person on the account. Of course the person never paid. Now I have to press charges and deal with getting it off my credit when all Cox Cable had to do was ask for a copy of my photo id and call the number that they gave as mine and this would never have happened.
The worst part is that I have never lived in Vegas and the phone number that the person claimed as mine was in Los Angeles. I live in New York. They didn't even run a credit check. If they had, they would have seen that the info given was wrong. Of course, it is the consumer who has to clean up the mess and be inconvenienced. Cox Cable takes no responsibility for it.
I have had a numerous problems with Cox since moving to AZ 3 years ago. It is always a hassle getting anyone...
I got a new home theater system, first checked out what my cable company, Cox, would support in terms of HD connections, since I wanted HDMI.
Customer service said that HDMI connection is no problem. Spent a couple of hundred on HDMI cables, picked up the new box with HDMI connectivity in person (4240 HDC), and in confirming the box I wanted stressed that it is the HDMI connectivity I was going for, got it home, set it up, and ... no signal between box and TV. Cable connection worked fine, HDMI did not work at all. Went through the manual and checked everything twice. Nothing.
Called customer service. I was first told that some boxes have a problem with this connection. I said "okay, what do I have to get to resolve the problem?" The customer service rep excused himself for a couple of minutes, got back on and said "Scientific Atlanta (not Cox, oh, no!) does not support HDMI connectivity." Since Scientific Atlanta is the only distributor for their cable boxes, and there are no alternatives, this is a ridiculous statement.
My complaint is that this is ridiculous misrepresentation of functionality by Cox and by their customer support staff, no matter where they get their crummy equipment from.
1) The manual has no disclaimers, when it should, instead waxes rhapsodic about the boxes HDMI functionality.
2) Two customer service representatives, in answering my questions, either stated or implied that I would do fine with my HDMI connection and the new box. This was not true, so they were either lying or that badly informed. The third was not forthcoming about the problem.
3) The box has a connection outlet for HDMI that does not work, so it is basically a faucet with no water pipes behind it. Selling the box as though the outlet works, with no caveats, is lying with hardware.
Would love to hear something snarky and defensive from a Cox representative in response to this complaint - after the money wasted on this, that would be all it would take for me to call the AG's office in Richmond, and start writing my representatives at the state legislature and Congress.
On april 11, 2009, my apartment was burnt down. No one was charged for the accident. Luckily I had renters insurance. They settled me with 15k for what my coverage has even though I had well over 28k in housegoods. (My fault!!) anyways, I cancelled all my services, water... Elect... And cox. When I called to cancel, the rep told me that I was going to be charged an $80 cancellation fee due to breaking the contract agreement that I had with them. Bogus... Then... Well cox decided to auto draft out for the month in advance... So $127 was taken out of my account for the billing cycle of april 10-may10... Two days later. My cancel date was three days into the cycle... So naturally I figured I would get billed the pro rated amount... No... They took aout all of it and then told me they would send me a credit. To my surprise, not really, I was sent another bill showing my credit.. Yea... But also showing how my credit went towards the payment of the equipment that had burnt up that I now have to pay for.
So... I have to pay $475 out of the $15k that I recieved so tey can get thier equipment. I think that sucks... I know I should have had more coverage. My question is...
They said they can only charge a price not to exceed the "unreturned equipment" law... Does anyone know that law??
Any comments and suggestions would be nice!!
We have the services of cox communications for cable tv, internet and phone services. As most places when we signed up there is a six month "cheap rate" and then it goes up from there, well it kept going up from $96.00, $112.00 to eventually $149.00 a month. Since the other options for our area were not any better we kept our current services. When we moved to another cox supported city we called to transfer our services since we figured it would be the easiest way to go about it. When I spoke to the representative, she was either "misinformed" or flat out lied to me about it only being $12.95 to transferr services. I had to move the equipment myself but someone would be there to hook it all up and make sure everything was running smoothly again. Made sense to me at the time! Got the recent bill and it's now 281.00!!! To transfer the services, they probably had to flip a switch or something like that) was $85.00 alone, phone $14.95. SO DONT USE COX COMMUNICATIONS! If you do, cancell your service and start it back up, it may be cheaper that way. I am WAY beyond upset...
I bought a 42" HD1080P widescreen TV. My present cable box needs to be replaced with an HDMI box. It took...
Has this happened to you? I opened my Cox Cable bill last night to find that I was being charged for three...
I received a phone call at work from my wife stating that when she tried to get on the internet, the browser...
Audio volume increases during commercials. You turn the volume to a comfortable setting while viewing the program. Whenever a commercial is broadcast, the volume is unbearable and you have to turn the volume down. When the commercial is over and you are returned to regular programing, the volume has to be turned up again. I've worn out 4 remote controls' volume feature!!!
Cox sent me an offer for internet services, which I accepted and they sent me a confirmation email with the price of $29.99 for 12 months. They billed me much higher. When I called to complain, they variously said the offer was only good if all offered services were ordered (not true), that it was only good for 3 months (not true), or that I was a current customer and not eligible.
I had previously requested service but had no modem so never had activated service and was not a customer, which they knew. Because they did not notify me that they were reneging on the price they had confirmed to me, they practiced a 'bait and switch'. Despite numerous calls and emails, their terrible customer service never admitted nor corrected this despicable practice.