I recently started receiving pop up on my computer, i downloaded a couple of pop up blocker programs that came recommended, But I continue to get pop ups. I had talked to friends and they saaid they too were having problems with pop ups. I called today [protected]) and talked to a very nice tech one rep. She helped the best she could but did mention that they had made an upgrade to the system and had been receiving calls about the same problem. She was unable to help me so she sent me to a level two tech who seemed to be bothered my my call. I explained my problem and his answer was "Sure i can help you with that" It will ost $120.00 and how would you like to pay for that. Well, i was floored! I asked if this was new and his answer was he didnt know. I asked if there is anything they could do and he was silent a bit but then said pay the $120.00 and he will fix it. Since i dont have 120.00 sitting in my pocket just waiting to be spent i guess my last resort is to go to circuit city or best buy and try another pop up program. Lets just say my experience with cox cable was beyond crappy. Tech one is willing to help but if you have to go to a tech two then your screwed unless you cough up the money. Guess i wont call for their help anymore.
I downloaded the free McAfee Security Suite after I was instructed to uninstall any other security program...
I signed up for Cox about 4 months ago for the bundle pack (phone, internet, and cable). Shortly after I...
Cox Communications has left a mess across my property. They were on the property on Monday to fix some sort of breakage in the line. They did not complete their work and left wiring down as low as 3 to 4 feet off the ground across about 2 acres of property. The lines are tagged with streamers over my driveway. When I call, the customer service center only knows how to get a technician here to my house for my service. He said the earliest he can schedule someone is "Tuesday". This is not a home issue with regard to service, it is a safety issue. Any child can pull that wire down. I told him he was putting his company at risk and he stuck with his ability to only schedule on Tuesday. I would hope that Cox could see this is a very UNUSUAL situation that requires more attention than "we will have a tech check it out". When I told him a tech was here yesterday to fix my outage, I was told that no one was here. ???????? Really??????My service was out, I could describe the man...and I am typing this email on Cox service. What is wrong? I was also told that there was no record of Cox trucks being here Monday working on the high wires.
Please encourage people to train representatives to listen carefully before a customer gets this angry. Every once in a while there is a WEIRD problem that someone needs to come out and check. Right away.
I have used Cox Communications for almost 5 years now under my mothers name. I just recently moved into a new house and out of my mothers and ordered Cox thinking I would be getting a GREAT deal since I was a new customer. Boy was I wrong. First of all the tech that came to install got saw dust all over my new living room floor and furniture. He left all the wires going to the computer, phone and TV in a huge knot and to top it off, the box on the side of my house he left opened with the cover to in on my driveway!
I was so upset to see this when I got home. I called and complained and they told me they would send someone out the next day, did they? NO! I had to wait over the weekend for someone to come and clean up after themselves.
When I thought this was the end of it... boy was I wrong! Next came all the hidden fees. I signed up for a bundle which should have saved me money. It was called the Max View Bundle cause we watch TV quite often. It said on line it should come with free HBO and Cinemax... turned on my TV... neither was on there. The went to use our DVR... didn't work... they gave us the wrong box. So I had to go and pick one up myself and call to have HBO and Cinemax put on.
Then I go to use my phone... no caller ID or call waiting! Is this the stone age? Since when does a bundle that should save you money not include caller ID and call waiting... but instead includes "phone tools" to let you listen to your messages online... I don't want that. I want to see who is calling when I am at home! So call and they charge you extra for that... You would think this would be the end of it... NO! Get my bill and they charge me an extra $10 for Cinemax. I call and they say oh that is right. There are TWO Max View Bundles... one with just HBO for free and the other with BOTH for free but that ones cost an extra $10... so I ask... what would it cost if I switched from the HBO and Cinemax one to just the HBO one with Starz... oh the same... WHAT THE HELL!!!
Long story short... Cox Communications is a horrible company to have for cable... It is really too bad that they are the ONLY company that I can use in my location other than a dish... it is also too bad that they have the BEST internet around... other wise I would have switched a LONG time ago!!!
This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be & ldquo;do not sign up for autopay with cox!”
My story starts in a rather benign way with purchasing cox communications to supply my tv and internet access to my household. I have had them for years since they were my only choice. (Can we cay monopoly?) only recently my husband and I reviewed our bill to find that we were paying a lot more and getting way less compared to various new satellite communication companies. We thought what could be better than getting more and paying less in this newly monetarily restrictive climate. Making the decision to change from cox to satellite tv we made the calls and settled on a new provider. All that was left was to call cox and cancel. Sounds simple enough, right?
Here is where cox’s dark noxious cloud settled over our household.
On a saturday afternoon, after 5 pm, I called cox to cancel my account. They tried to argue that I never called in to complain about the service so why should they need to cancel my service. Working in a service industry, this was absurd to me! Why would I need to justify my dislike of a product to get it canceled? I don’t want it any more… I have moved on… this is a break up and no we can not be friends… this it is in my right to cancel? After the cox representative forced me to come up with some bogus answer involving conspiracy theories, aliens and the need to wear tinfoil hats, she finally let me cancel the service. [this reason for canceling was for my amusement only; we all know aliens come through the toaster ;)] I had five days to return their battered cable boxes and I would even be getting a refund of $75 for part of the month.
Monday morning, I got up and doing my usual monday routine I grabbed coffee and got on line to read the news and check my bank account. The need for coffee became no longer needed when I found that cox had gone into my checking and withdrew over $600 for no viable reason. After getting the household off to summer camp and work I got on the phone with cox to ask them the ever elusive question of & ldquo;what the hell!”
After speaking with a high number of doltish ###ic representatives I was finally transferred to the credit department. The credit departments response boils down to & ldquo;oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days”. It has always amazed my how they can withdraw funds overnight but it takes an act of congress to put the stolen money back.
It is now wednesday and still the account sits empty of the $600+ so I being proactive decide to call them and check on the progress. The all new doltish representative tells me they are waiting on the collection of the cable boxes to even process the & ldquo;oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days” deposit. When I exclaim, in a slightly panicked and pissed off state, you have your stupid boxes and remotes I am once again placed on hold. After what felt like 10 minutes, she came back with the comment of & ldquo;oh, here they are. We can process your refund now”. It is everything I can do to maintain my composer and not release a tirade of expletives and adjectives that would probably just make her ears bleed.
Now, maybe to you $600+ is not that much money but to our household it was to cover groceries, gasoline and the power bill for the house let alone a little bit a cushion till payday. Now I find myself pawing through the pantry looking for anything I can put together and call dinner (In the looses sense of the word) and coasting the best I can if I have to drive anywhere to save every drop of gas I can till either cox replaces the money they stole or payday, which ever comes first.
Thank you for reading my rant and I hope at the very least you do not sign up for autopay with cox. (Or cancel before it’s too late).
Dropped channels that were originally included in my basic package. Tuesday morning I had TMC on channel 60 and a program guide on channel 69, and Tuesday evening they were gone!! Also other things like the History channel and Animal Planet and several others were on some other station number so without a program guide they are difficult to locate. When I called the company they told me that in order to continue getting TMC I would now have to up grade my package for an additional cost of $20.00!! No warning. nothing, just oh, you'll have to pay more now to get what we promised in your original package.
Over the years I have dealt with cox communications because it is the only cable company available in my area...
I've been a TiVo subscriber for 11 months and I’m using the HD DR with two Scientific Atlanta cable cards provided by Cox Communications. On four occasions within a six month period one or both of my cable cards have needed to be replaced by Cox. Each time this happens we loose the opportunity to see several programs we thought were being recorded – then we loose our service for the three days it takes for Cox to make the repair – and then someone needs to be home for three or four hours waiting for the repairman. To say that this is an inconvenience is an understatement.
We are not accustomed to buying inexpensive equipment with unreliable performance. Our lifestyle is quite the opposite and this lack of reliable service from a piece of TiVo equipment or Cox Communications is very frustrating. I don’t know whose equipment is at fault – Cox says it’s TiVo and TiVo says it’s the Scientific Atlanta cards. I find it hard to believe that with all the cable subscribers using Scientific Atlanta cards and TiVo in this country that an incompatibility between these two pieces of equipment would be tolerated.
If the problem is with TiVo, I would appreciate some proof of that from Cox to use against them to force their prompt solution. If the problem is with Cox and their Scientific Atlanta cable cards, I want a full credit for my subscription fees for the past six months and to know what is being done to resolve this issue. I’m tired of being in the middle and paying full price for completely unreliable service and subjecting my household to these aggravating annoyances.
This company has the worst customer service possible. I schedule an transfer of service 1-2 months in...
I recently reviewed my cable bill and noticed a charge for a pay per view I nor my wife nor my cat had ordered. The title was “1 grl takes’em all”. I honestly had not ordered this movie. I called to complain about it and the lady told me there was nothing she could do about it. She said the only way any pay per view material could be ordered was with my remote. Also they never refunded pay per view or on demand, especially adult material. Of course at this point I could not prove that I had not ordered and watched this movie. I was going to give up but I asked if there where any more ppv orders and she said, “yes, 3 more“. Three more!! I have only lived here 4 months, that’s one a month! Each order was $12.99! So I hung up the phone and called my wife to be sure she had not ordered them. No she hadn’t. I called back ready to cancel all service (I had just canceled cable and kept internet and phone) and give them a peace of my mind. The girl that answered was polite and said that she could not reverse the charges but her manager could. Her manager gladly reversed the charges and told me she had to put a block on pay per view.
I had been charged $51.96 over four months.
There was no way to prove I had not ordered them. It was my word against hers.
Be careful!! Watch your bill!!
I was lured to Cox communications because I was offered a special price for bundled services for a period of one year by the customer service rep I spoke to. This was for Cable TV, Internet, and telephone. When I got the bill it was far more than I had agreed-to on the phone. It took more than an hour to get resolved and even then the bill was not adjusted to the amount I had agreed to pay. I normally would not have carried the matter too much further, but I found out that my Friend, Lynn Wentz had switched to Cox with the same promises of saving money, and agreed on a rate, only to get the bill and a big surprise that it was not was was agreed, and in fact was a LOT bigger. It may be that what we have discovered is an effort by Cox to bait-and-switch customers and then gouge them. In the absence of an up-front contract price it would be hard to prove, but there IS an implied contract in these dealings and possibly a violation of Federal law. I am posting this to see if other customers in VA are experiencing this anomaly. I am sure Verizon's lawyers would love to find more on this story.
I had recently switched to Cox Communications from Century Tel as my telephone provider saying that If I...
So between jan-feb my roommate tries to order pay per view movies 15 total. Each time he tries to watch them it comes up with service unavailable so he tries back at a later time with same results.
The bill comes and I have $152.25 bill for 15 movies 4 different movies in all which we never was able to watch. The bill comes in April for movies which where tried to be ordered in jan-feb?
I contact their customer service and they say it was ordered from the cable box and their records show that the movie was sent to the box, and since I did not call them the moment it happened that we paid for a movie and did not get it the charges would stay. They also threw out a BS comment on why it took 2 months for the charges to show up on my bill. "The receiver can down load the information on purchased movies at any time, though it normally does this nightly". In this case it took 2 months to pull?
So to pretty much cox is charging me 152.25 for 15 pay per view movies i never watched between jan-feb and tried to bill me 2 months later in April for it.
I had purchased a movie for 3.99 on-demand through cox, doing so I am allowed access to the movie for 24 hours, however at mid-night my account fell past due and the access was not granted due to in-demand disconnected itself. When I called in and asked that they either refund the money I spent or allow me to repurchase at no charge once I paid the bill they have refused. Needless to say this 3.99 purchase became a heated debit that caused me to threaten to disconnect all service (high speed internet and digital cable) but this supv was very politely said he will set up the disconnect. Over 3.99 a customer with a monthly rate of 150.00 all I want is to be refunded the charge of the movie or even half the charge since I lost the purchase due to the in-demand disconnects itself on a past due. I can't understand how he represents the company and will disconnect a customer over 3.99
The following is an email I sent to Cox. I sent it to Customer Support and Technical Support and here I am weeks later without a response. I know big shocker. But I've done my homework over the last month and I think I bring up some pretty good points. Take a look:
Ok so I've been through level 3 tech support. I understand that there is nothing you guys can possibly do to help me send mail using my cox account. You've blocked port 25 (which has not made one bit of a difference in how much spam I get). All it really says to me is that you don't believe that I'm not a spammer. Instead of blocking my outgoing "spam", you're actually just preventing me from using my email account at work and conducting business with hundreds of contacts. I refuse to use web mail it is ridiculous and antiquated. So I see one of three solutions. 1) Lose a lot of business. I've talked to countless people besides myself who've encountered the same problem and their ready to just switch providers. 2) Conduct a phone interview to verify the legitimacy of these people (such as myself) claiming to use the email account for business rather than spam. If they are on the level then unblock the port for that account. And finally, not as good of an option 3)At least create an apply for PC AND MAC that allows people to import their address books into the Web mail system. I don't like suggesting that but I am dumbfounded that you all have not thought of it yourselves. You are losing Mac customers by the minute. Customers who might I add are willing to pay twice as much for a computer and file in a higher tax bracket. I'm in film production where macs are mostly used and in an office of 200 people I'm finding out that I'm apparently the last sucker still with Cox.
I'm sorry if this email contains the frustration that I have encountered upon researching the problem created by your company.
One pissed off long time Cox customer.
My parents had their ISP, television and phone services through Cox Communications of Phoenix, Az. My father passed away September 2004 and my mother kept all services active. My mother passed away June 2006. I informed Cox of her passing and canceled internet and television services with no problem. As the house had a security system using phone lines I kept the phone active and had the billing transferred to my address. All of these actions were done over the phone with no requested identification of me.
In January 2007, I notified Cox that we no longer needed the phone. I was told that I could not make changes (including cancellation of services) without first showing a copy of the trust showing I was the trustee along with a death certificate. I refused their request for such information. They have continued to send bills (now up to 4 months for a total of over $87) despite repeated notifications that the service is canceled. I have been hung up on 3 times when I insisted to speak to a manager rather than to the lead worker at the call center I was speaking to.
I wrote a letter to corporate and received a letter back from someone identifying herself as a manager but with no phone number; the main phone number to the call center. She also noted in her letter to me that my refusal to provide a copy of my parents death certificates was "frustrating their attempts to help me".
I have called in and gone in-person to cancel services. I have written a 2 page letter to Cox canceling the service explaining in detail the history of this account and that it has been canceled. I am now just returning bills with a note indicating that the account has been canceled due to my parents deaths.
Once there is actual competition of services for High Speed Internet I will cancel Cox as my ISP and television services. Deregulation of the Cable industry has been a slam against the consumer.
We purchased a 46" HD t.v. , had Best Buy set it up for $200 with home theater speakers, dvd player and they set everything up on one remote. The one that Cox provides. Everything worked off that remote. However, the signal from Cox disappeared and we were without television until their tech came out two days later. He installed new connections on the back of the HD/DVR box and added something to our cable box outside. The wires he said were very old. He left, we have no home theater or DVD capability anymore. Whatever he did also undid what Best Buy set up. Called Cox and was told we would have to wait five days until a tech could come to the house to fix what they broke. Called and spoke to many tech reps at Cox and all they could say was they could not get anyone out any sooner. We have been a Cox customer for 20+ years, have t.v., five computers and phone through Cox. We are without the $200 service that Best Buy set up for us and they would charge us for trying to right Cox's inability to service their HD/DVR boxes correctly. I was also told by a Cox tech rep that I could contact the DVD manufacturer. There is nothing wrong with the products it is Cox inexperienced techs they send out. They absolutely refused to help in any way except to say "the soonest is five days until a rep can assist you". So we are now without our $3,000 home theater set up because of their mistakes.
They are in total denial that they could do anything wrong. Try to find a way to contact their corporate offices to lodge a formal complaint - absolutely no info on any type of contact point except the local offices which are the one's who could care less.
We have Cox internet and cable, but Qwest telephone, so on Nov 11, 2006 I switched from Qwest to Cox..telephone service.. well, after they made the switch, we had no telephone service for the first 5 days, finally they sent a technician to fix it, 3 days after we called. Then the phone worked, but the fax line rang several times a day and noone was on the line, so I called again and again, so they sent a different technician twice in 2 days, and it still rang, so we gave up. Now I get my monthly bill, and they added $27 to our bill for "repair"..trying to fix what they installed improperly..so I called them today and they said they would put in that I dispute the charge and let me know the result on Dec. 27th...Is this robbery or what??
Hooked up digital service and left us with no sound. We payed for Circit City to hook up our up our sound when the TV was delivered and Cox unhooked it and has yet to send a tech that has a clue. This took place Tues November 28th. They scheduled a tech November 30th to fix sound but no one came. They also charged us for a High Speed Internet modem that they forgot to bring and I went to a retail store to pick up and self installed. They have no customer skills and I want what I payed for, Sound!