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1.9 218 Reviews

Marriott International Complaints Summary

47 Resolved
171 Unresolved
Our verdict: When using services from Marriott International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Marriott International reviews & complaints 218

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9:28 am EDT

Marriott International this was the worst customer service I have ever had

Driving 1000 miles to see my sick mother in the hospital, I get to Mississippi( the Hospitality State don’t you know) and pay 99$ per night at the Tupelo Courtyard Marriott. I was charged 180, 130, 232.82 twice. They were doing smoke detector work and I was placed right by the door they were working at, so NO sleep for us in the morning, and we checked in after 11pm. I spent TWO weeks trying to get my money back and was ignored and called a liar by management. I requested my money back and was told no, we provided you services. I had a horrible visit, my money was taken for two weeks, and took my card company calling them to get my money back! This was the worst customer service I have EVER had. Do not waste your time and money, because this hotel obviously does not care about their customers.

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ArcticFox
Beckley, US
Dec 05, 2012 9:27 am EST
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I disagree with your assessment. Yes, you should have received a discount for your inconvenience, however you did stay the night. You could have checked out and used the convenient plumbing facilities at another hotel, or had a convenient breakfast, warmth, safety, etc at another hotel. Instead, you CHOSE to stay. Thus, you should not get a free room. Hotels wouldn't be in business long with that. Then, you could sleep in a cramped car.

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6:09 pm EDT
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Marriott International - no credit for 3rd party bookings, surprise

I have been a loyal marriott member for over 10 years. I was giving my rewards number to hotels (Last 4 stays). When I check in while on another trip and ask to add my rewards, clerk informed me that if I made reservations thru expedia, kayak or any third party booking, they do not honor and will not give reward points. I was shocked to find this out. When...

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1:28 pm EDT
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Marriott International marriott hotel military discount policy

I have stayed at the same Mariott in Georgia numerous times. We have ALWAYS been given the military rate as well as shown our military identifications. Today when booking through the central booking line all information including credit card was given. She then asked was the military active or retired. I answered retired. She said, "Well, then the rate is back up to $129 rather than the $82 because we only honor active. I explained how many times I've stayed always with military discount. She said no I'm booking the higher rate now. I explained to please wait...she hung up or we may have been cut off. I'm not sure. I call the Mariott that I always stay direct. She said yes they did give retired military rates. She asked that I wait and when she returned to the phone she said she checked with the front desk and could not honor the rate. After considering the situation I told her it was only a few dollars but retired had served their country in Vietnam just as military in Afghanistan, although it is not as politically correct to honor Vietnam today still war is war. Mariott's answer was "consider yourself lucky you've stayed all these other times" No, I consider it deserving not lucky. She returned me to the main menu I did talk with a very understanding person who made sure the first person had not booked me. She did explain that was the policy for active only. I could not and will not ever book with Mariott or it's affiliates. I looked up the policy on line and yes I could have booked if I was Canadian military or Tribal government or active U.S. this is a terrible policy. I will begin today contacting all national veterans and retired military. Conventions are planned including all branches of service and I will be contacting them as well as all vet organizations on line. This word needs to be spread. This is not a money issue it is a matter of principle and honor for all Americans who have honorably served their country. Yes, retired military stepped up to the plate to protect even the lady that said we were lucky to have stayed there previously at military rate. Not that Mariott is interested but my husband is 100% military disable and I left a career I loved to care for him, but maybe she's right I am "lucky" Nevertheless, this is a highly discriminating policy that "sucks" excuse me "needs to be addressed and changed.

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Why The Long Faces
Why The Long Faces
, US
Dec 05, 2012 10:01 am EST

First, the military discount is a GIFT, not a RIGHT. You should be ashamed of your own complaint. Second, the military discount is always for ACTIVE military. The fact that they have been giving it to you, 'several times' was nice of them. And how do you thank them? But ### that you can't get it again. How about a THANK YOU?

And yes, I come from a long line of service men and women. And no, they do not ### and complain or expect to be treated better than anyone else.

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ArcticFox
Beckley, US
Dec 05, 2012 9:35 am EST
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To get the fed govt. rate, you must be a fed govt employee. Active duty military are govt employees 24 hours a day. They deserve that rate (but only if they are on government business.) Travelling with your family while going on vacation isn't government business. Would a veteran be travelling on government business? Veterans (god bless their hearts) such as myself, are just that. Veterans. We no longer work for Uncle Sam. Why should we get the govt rate when we are not "Employed" by the fed govt. Also, for an active duty military person to get that rate, they must be on government business. NOT on a vacation.

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12:38 pm EDT
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Marriott International military discount policy

I have stayed at the same Mariott in Georgia numerous times. We have ALWAYS been given the military rate as well as shown our military identifications. Today when booking through the central booking line all information including credit card was given. She then asked was the military active or retired. I answered retired. She said, "Well, then the rate is back up to $129 rather than the $82 because we only honor active. I explained how many times I've stayed always with military discount. She said no I'm booking the higher rate now. I explained to please wait...she hung up or we may have been cut off. I'm not sure. I call the Mariott that I always stay direct. She said yes they did give retired military rates. She asked that I wait and when she returned to the phone she said she checked with the front desk and could not honor the rate. After considering the situation I told her it was only a few dollars but retired had served their country in Vietnam just as military in Afghanistan, although it is not as politically correct to honor Vietnam today still war is war. Mariott's answer was "consider yourself lucky you've stayed all these other times" No, I consider it deserving not lucky. She returned me to the main menu I did talk with a very understanding person who made sure the first person had not booked me. She did explain that was the policy for active only. I could not and will not ever book with Mariott or it's affiliates. I looked up the policy on line and yes I could have booked if I was Canadian military or Tribal government or active U.S. this is a terrible policy. I will begin today contacting all national veterans and retired military. Conventions are planned including all branches of service and I will be contacting them as well as all vet organizations on line. This word needs to be spread. This is not a money issue it is a matter of principle and honor for all Americans who have honorably served their country. Yes, retired military stepped up to the plate to protect even the lady that said we were lucky to have stayed there previously at military rate. Not that Mariott is interested but my husband is 100% military disable and I left a career I loved to care for him, but maybe she's right I am "lucky" Nevertheless, this is a highly discriminating policy that "sucks" excuse me "needs to be addressed and changed.

Read full review of Marriott International and 3 comments
Update by Catherine S.
Jun 07, 2012 4:31 pm EDT

But spending your life disable defending, that was not an expectation either. No one is asking for anything free, but discrimanation has a broad spectrum, Brenda. So who have you helped today?

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OhWowReally
, US
Jun 09, 2012 12:55 pm EDT
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How about all the cops and firefighters? They put their lives on the line every day for decades and they don't get discounts. Seriously, where in the army pitch did the words "amazing discounts" come up? This is just another example of the unrealistic sense of entitlement people have today. It really is sad.

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wifi8827
, US
Jun 07, 2012 5:25 pm EDT
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my grandfather was in Normandy on D-Day, and never spoke of it nor expected any special treatment. He went there, did his job, came home and raised his family.

He DEFINITELY would never have threw a tantrum because he didn't get a free room at the Mariott.

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wifi8827
, US
Jun 07, 2012 12:54 pm EDT
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discounts are a privilege, not a right.

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9:53 pm EDT

Marriott International called the police on me

I had lost my credit card the day before staying at the Atlanta Marriott Marquis. They didn’t want to use my debit card so I made a cash deposit. The next night we ate in their restaurant after waiting over 2 hours for a table. After eating a so-so meal we signed for it. Immediately after signing I remembered I didn’t have a credit card at the front desk so I immediately went and increased my cash deposit so that it would more than cover the meal, tip and any other incidental charges. A few minutes later my son, who was in our room, said the restaurant called and wanted us to settle the bill.

Since I was near the front desk I told them about the issue and they said they would take care of it. At 1 AM there was a loud knock at our room’s door. The restaurant sent an Atlanta police officer. I explained the issue to her and she called downstairs. After the call she told me not to worry about it. At 2 AM another knock disturbed our sleeping family. This time two Atlanta police officers were there, demanding I go downstairs with them. As an insulin dependent diabetic the stress caused my blood sugar levels to plummet, I informed the police of this but my health wasn’t as important as resolving the already taken care of restaurant bill.

I was extremely embarrassed walking through the lobby with two uniformed officers in the middle of the night. At the front desk the realized that a mistake happened. No real apology was offered but the points I had used for the stay were refunded. After contacting Marriott’s corporate office we were told Marriott would arrange a points stay in New Orleans for us for a football game we want to attend. After 12 days they told us they were unable to do this. During this 12 day delay all hotel rooms in New Orleans sold out so now we have no place to stay.

This is how they treat their Platinum elite members, people who spend 75+ nights a year in their properties. Now I am left with an autistic daughter who was traumatized by the event, a wife with diabetes and Lupus who is now out of remission due to the stress she was put through and no place to stay in New Orleans next month. I will remember this the next time I or any of my employees and co-workers book a one month stay at a hotel.

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Regions Bank Employee
Regions Bank Employee
Honolulu, US
May 09, 2012 4:16 am EDT

When you remembered you did not have your card you should have paid at the restaurant and not with the front desk.

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11:10 pm EDT
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Marriott International customer service

On Saturday April 14, 2012 I checked into the Courtyard Marriott. I have been staying at this Hotel since 2005. I am part of a large group that comes to Ohio for a pilgrimage to Maranatha Spring and Shrine. On Saturday night we didn't get back to the hotel until almost 2am. I was so tired I just wanted to go to bed. I pulled back the blanket and there was a large grapefruit sized blood stain. The blood was not from me, I had not been in the bed yet. I immediately called down to the front desk, I was told by the front desk female that clean sheets would be right up. 15 mins later a young man knocked on the door, handed me sheets and left. Could this situation get any worse...YES the sheets were handed to me and when I felt them they were very very WET. I called down to the front desk again. The same female seemed agitated by my call. I had to cover the bed with towels and sleep on top of them. First of all do you know how unsanitary the blood and wet sheets are? How am I to know if the person that left the blood on the sheets didn't have a disease? The next morning I take the bloody sheets and the still very wet sheets to the front desk, I asked for the manager she said that she was the manager. I proceed to tell her my issue and she cut me off and said yeah they gave you the sheets that weren't dry yet and tossed the bloody sheet aside not even looking at it. Maybe instead of trying to make your lobby into a California Bistro you should spend some of that money sending your so called Managers and employees to Customer Service classes. Why did you not start your remodeling in the guests rooms. I would think our comfort in a room would be top priority, apparently its not because I found stinky men's sweat socks on my floor and they didn't belong to me ! I don't think I will be staying at your Hotel anymore when you care more about your Lobby than you do your guests. By the way your Retro look is ugly its way too dark. People came there for the comfy home feeling, not to have Bistro style dining that only a 2 or 3 people can fit at a table. You are in OHIO not California

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11:37 am EST
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Marriott International - about employment

Good day i received imformation from marriott hotel about job oppurtunity which i fill the form and they send me contract paper and i fill every thing and i'v send money for my tourist certificate and now the still need additional money to send my document to the embassy in nigeria, Pls i am scare about this money and the job also the process if is 419...

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1:54 am EST
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Marriott International Animal House

We stayed in room 1101 and it was a nightmare; there was a party across the hall which overflowed into the hallway and kept us up all night. I called the front desk two or three times complaining and they refused to take action. Our bathroom also had holes in the shower stall from fixtures being ripped off the wall and a shower curtain liner that was too short that allowed water all over the floor. Humidity was also a problem in this room, there is improper ventilation. They are also a block away from the nearest casino in a very bad part of Atlanric City; do not walk around this neighborhood after dark. This is NOT a category 5 hotel, more like the Alpha Delta Phi fraternity.

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ArcticFox
Beckley, US
Dec 05, 2012 9:43 am EST
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Krispix is exactly right. I work for Marriott franchise and all concerns and complaints are immediately addressed.

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krispix318
, US
Jan 28, 2012 12:46 am EST
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If you file a complaint with Marriott Customer Care, the General Manager of the hotel has to get back to you within 24-48 hours. That may not be much help, but trust that your concerns will be heard. I work for a Marriott franchisee and any complaint about one of our hotels that is escalated to Customer Care comes to our office and is addressed. Sorry to hear you had such a bad experience!

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9:35 pm EST

Marriott International left me stranded and manager ran and hid with head in the sand

I made a reservaton for my employee and answered an add for airport parking at the Irvine Marriot for SNA and utalized the shuttle service. Upon his return to SNA airport, he called for the shuttle to pick him up and take him to the hotel. He waited 20 minutes and called again, . He was told the shuttle was on its way. He waited another 25 minutes and called again and was told they appologize but the shuttle driver decided to go home early without telling anyone and they were sorry. He took a taxi to get his car.

All this cost me overtime, extra hours on his time sheet and a $9 taxi ride. The hotel has been unresponsive and has not returned mine or my assistants calls asking for reimbursment for our out of pocket cost for this. Sorry doesn't pay the bills.
We had a contract that should have been honored and in breaching that we should be reimbursed our expensess.

I want to be reimbursed my out of pocket expenses and for my employees time. I would recomend the shuttle driver be fired and the managment at this hotel take some customer service training. Burring your head in the sand and not dealing with a customer is not what I would expect from up managment. I hope your office can handle this issue.

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krispix318
, US
Dec 22, 2011 2:21 am EST
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I work for a Marriott franchisee. If you file a complaint with the hotel, the GM has to respond within 24 hours. If you don't get a response, contact Marriott customer care: https://www.marriott.com/suggest/default.mi

Good luck!

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1:24 am EST
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Marriott International employr

Hello I hope to manage Marriott hotels to consider the complaint and important to you I Modv at the Marriott Riyadh in Saudi Arabia and I work from time to time in Hama hotel and I love the Marriott lot, but there are a lot of problems inside the hotel and you can be sure of my words there are mafias inside the hotel and is divided on certain people Director General of Jordan Khaldun agitated known for denying Mozvien of the bonus that we we take every month there parsimony with Modvin where the hotel is divided between the two gangs mafia Khaldun agitated Director-General and his friends, public relations director Salah al-Hakimi and director of catering Mr. Raed and gang competition director of concerts just Dahshoury you Alasabatan war including element loser always Hua employee housing, bad transportation bad psychological state of the staff inside the hotel bad hours of extra work does not give, but given the form of licenses at a later date or ill-treatment increases a few with all its standards are an employee known for stealing the Mkvot customers and named Nasser works at the Department of concerts and Hua official for organizing the halls were to make a complaint to the Director General did not care for is the complaint and condoned stolen more than once as it is Bsergt commissions of workers and Aigasmanm amounts of staff kitchen his bad eating bad does not have a regulation in the hotel, please consider the conditions of Modvin generally within the hotel and as soon as you can considering the proportion of staff who attend work Balmariot and they leave the work dimension Ftera simple due to mismanagement of the hotel and the presence of gangs that are stealing these sections please make it clear that there is racism in the promotions job and to not be limited to certain nationalities that the system in the Marriott Hotel, Riyadh, Saudi Arabia dictatorial regime and does not have it any Facilities for staff Please accounting Almqsrien and ultimately offer you very much and please consider the complaint as soon as and to consider the situation rooms in the hotel garage worn Each section follows a gang of certain Modvin afraid to make any complaint to the management of Marriott abroad, thanking you for your interest in the complaint and I hope that Marriott is always of hotels the first in the world and which fails to download some quarters the level of the hotel by some departments failed

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5:31 pm EDT

Marriott International scam

From marriott.[protected]@centrum.sk
Date thu, jul 1, 2010
Subject vacancies in uk

Marriott residence hotel (mart)
Job vacancies in uk
Job id: pks/jv/marrt [protected]

Marriot residence hotel has immediate employment opportunities. mrh intends to invite experienced individuals/expatriates or consultancy firm capable of rendering expertise services in various fields of business management, m.b.a (finance), administrative and commissioning, mrh has immediate employment/vacancies in following designations. accountant, duty manager, front manager, sales manager, receptionists, drivers, bar boy, cook, food & beverage cost controller/manager, customer manager, computer applicant, software/hardware engineers, elect. engineer, auto engineer. e.t.c. experienced is preferred, but we're willing to train an eager individual who wants to learn all aspects of pastry.

Entitlement, benefits and packages;

. a very attractive net salary paid in pounds sterling or euros equivalent depending on employee home country and currency preference with annual salary review.
. quality single or family housing accommodation in company community.
. free medical/dental care for employee and family.
. excellent educational assistance benefits with family status employment.
. paid airfares allowing full flexibility with holiday travel.
. personal effects shipment and excess baggage allowances.
. full access to some of the finest and social recreational facilities.
. life insurance and paid vacation.
. official vehicle/maximum security in work environment and housing community.

Job status:
Full-time and contract:

Salary indication:
4, 500 gbp depending upon experience and field of specialization. interested candidates are to e-mail resume and details of experience only to: hotel.[protected]@live.com

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MANISH
, OM
May 23, 2009 1:53 pm EDT
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the Name of person Mr. Sir Powel C. is writting a mail for job, in these days every body want good job with good salary, I also gave him CV and he gave me appointment letter against my answer of 21 question interview, he given me work permit also and sent me UK visa form also which i have attached.

I paid Rs 30240/- to his partner Mr. Collins Jeff (phone - 0091 [protected]) and they are using ICICI bank account no . [protected] name of ELIZABETH FALKE. These three person are cheated me.

If you could give me help, I am trying to get my money back, Will you help me to out of this scam ?

Thanks and Regards,
Manish

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4:54 pm EDT

Marriott International job scam

from marriott hotel
reply-to [protected]@hotmail.com
date Tue, Jul 27, 2010
subject Marriott hotel Toronto Canada

Employment opportunities in Marriott hotel Toronto Canada Please we kindly need your assist in order to assist us to get more Applicants who is ready to work in Marriott hotel Toronto Canada, our hotel will help to Bring you people here into Canada as a tourist through the Canada immigration bureau Ottawa Canada .

Due to the new Immigration law which have been stiffened, so If you are Interested to work with us in Marriott hotel Canada.We will also help in the processing of All your documents through the immigration bureau Ottawa Canada.

And it will be well Informed to them that you are visiting Canada with our acceptance confirmation After Processing all your documents with the immigration the chief Immigration officer will send To you all necessary documents to obtain visa immediately at the Canadian embassy with- Out question. If you are interesting you can contact us by this Email address [protected]@hotmail.com

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james raj kumar
, IN
Mar 09, 2009 9:04 am EDT
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Sir,

This person named Ben has cheated 3200 gbp months back He promised to get me UK visa in india. suddenly disappered from the scene.
these are the phone numbers used by this person
[protected]
0044 [protected]
kindly request to help in this regard

james

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Ramu giri
, NP
May 07, 2015 3:19 pm EDT

Hi iam ramu giri i working marriotthotal kuwait in pastry kitchen commen 2

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SpamMe
dfdkui, US
Sep 27, 2014 12:06 pm EDT

I believe there are more ###s here than those originally contacted by the spammer... LOL

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jeaneferdelossantos
, PH
Dec 21, 2013 5:22 am EST
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please tell me if the job offer of Marriott Toronto Canada to my husband is really true..because the legal immigration ask me to pay the authorization letter fee of $300 Canadian dollars..to give my tourist entry in Canada.

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jeaneferdelossantos
, PH
Dec 21, 2013 4:43 am EST
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all document send by the email of Marriotthoteltorontocanada it is realy true..?

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dianna tabarnilla
, PH
Sep 28, 2012 2:58 am EDT
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May you give me the official website of Marriott Hotels in Canada?
Thank You!

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dianna tabarnilla
, PH
Sep 27, 2012 6:54 am EDT
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please reply..and kindly please tell me the correct format on how to send my application letter.
thank you!

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dianna tabarnilla
, PH
Sep 27, 2012 6:53 am EDT
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hello!every time i submit my application at marriotthoteltorontocanada@hotmail.com it will be sent..but for some time there will be a respose and it says failure notice.
what can i do?
thank you!

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Shakor
, NG
Feb 22, 2012 12:48 pm EST

Pls is this job offer real?

ComplaintsBoard
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9:39 pm EDT

Marriott International job scam

Dear Applicant,
Your CV/Updated Resume has been reviewed
by our employment Relations board which Qualifications
and your Resume were found Interesting and suitable
for working with our hotel.

Find attached online Interview and Job Application form
to printout, dully fill with pen and scan back to us with
scan copies of your Educational certificate, Identification
card, Job Experience Certificate[if any] and International
passport via Email as soon as Possible for screening.
Kindly read carefully the attached document before sending
your answers for our Kind Perusal.

ENTITLEMENT, BENEFITS AND PACKAGES

A very attractive net salary paid in Pounds Sterling.
Quality single or family housing accommodation in company
community and free feeding.Free medical/dental care for
employee and family Excellent educational assistance
benefits with family status employment.

Full access to some of the finest and social recreational
facilities, Reimbursement of Visa processing fee on joining,
Free to and fro Travel Ticket *NOTE THAT: Shortlisted
candidates will responsible for His/Her Visa expenses
and we shall apply Visa on your behalf by sending all
documents required for Two years Work permit visa
application to British High Commission in your Country
for visa processing.
CONTEMPORARY MONTHLY SALARY FOR SOME OF OUR CURRENT
EMPLOYEES ARE:.

Manager_ 4, 560pounds
Accountant__ 3, 200Pounds
Chefs__ 3, 000Pounds
CLEANER__ 2, 500Pounds
Computer Operators __ 3, 000Pounds
Deputy Manager __ 4, 000Pounds
Drivers __ 2, 500Pounds
Medical Attendant __3, 500Pounds
Receptionist __ 2, 500Pounds
Reservation Desk __ 3, 000Pounds
Sales in the Bar __ 3, 000pounds
Security __ 2, 500Pounds
Engineer __4, 000pounds
computer engineer __ 3, 500pounds
Waiter__2, 800Pounds
Steward_ 2, 800pounds
Administrative Manager__ 4, 560pounds
Sales Executive...3, 500POUNDS
Accounts Executive _ 3, 500pounds
Cook _ 2, 800Pounds
Front office _3, 000Pounds Etc.

CONDITION OF SERVICE*
Your age must be 20years and above* Generally your
education must be minimum secondary education.
Must be reliable and trustworthy* Must be law-abiding
and here strictly to the Rules and regulations guiding
the operations of the Hotel *Those seeking for higher
position such as Human Resource Manager,
Manager/Assistant Manager. must have obtained
qualification and work experiences which should be
relevant to the position being Sort for.FRESHER can also apply.

MR. JOSEPH WEAVER
HR.DIRECTOR FOR EMPLOYEE SELECTION TEAM
MARRIOTT HEATHROW HOTEL Bath Road
Harlington, Hayes, UB35AN,
London United Kingdom.
+[protected]/+[protected]

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faggot
, US
Jun 03, 2016 8:27 am EDT

Let me know if its fraud

Dear Applicant,
Your CV/Updated Resume has been reviewed
by our employment Relations board which Qualifications
and your Resume were found Interesting and suitable
for working with our hotel.

Find attached online Interview and Job Application form
to printout, dully fill with pen and scan back to us with
scan copies of your Educational certificate, Identification
card, Job Experience Certificate[if any] and International
passport via Email as soon as Possible for screening.
Kindly read carefully the attached document before sending
your answers for our Kind Perusal.

ENTITLEMENT, BENEFITS AND PACKAGES

A very attractive net salary paid in Pounds Sterling.
Quality single or family housing accommodation in company
community and free feeding.Free medical/dental care for
employee and family Excellent educational assistance
benefits with family status employment.

Full access to some of the finest and social recreational
facilities, Reimbursement of Visa processing fee on joining,
Free to and fro Travel Ticket *NOTE THAT: Shortlisted
candidates will responsible for His/Her Visa expenses
and we shall apply Visa on your behalf by sending all
documents required for Two years Work permit visa
application to British High Commission in your Country
for visa processing.
CONTEMPORARY MONTHLY SALARY FOR SOME OF OUR CURRENT
EMPLOYEES ARE:.

Manager_ 4, 560pounds
Accountant__ 3, 200Pounds
Chefs__ 3, 000Pounds
CLEANER__ 2, 500Pounds
Computer Operators __ 3, 000Pounds
Deputy Manager __ 4, 000Pounds
Drivers __ 2, 500Pounds
Medical Attendant __3, 500Pounds
Receptionist __ 2, 500Pounds
Reservation Desk __ 3, 000Pounds
Sales in the Bar __ 3, 000pounds
Security __ 2, 500Pounds
Engineer __4, 000pounds
computer engineer __ 3, 500pounds
Waiter__2, 800Pounds
Steward_ 2, 800pounds
Administrative Manager__ 4, 560pounds
Sales Executive...3, 500POUNDS
Accounts Executive _ 3, 500pounds
Cook _ 2, 800Pounds
Front office _3, 000Pounds Etc.

CONDITION OF SERVICE*
Your age must be 20years and above* Generally your
education must be minimum secondary education.
Must be reliable and trustworthy* Must be law-abiding
and here strictly to the Rules and regulations guiding
the operations of the Hotel *Those seeking for higher
position such as Human Resource Manager,
Manager/Assistant Manager. must have obtained
qualification and work experiences which should be
relevant to the position being Sort for.FRESHER can also apply.

MR. JOSEPH WEAVER
HR.DIRECTOR FOR EMPLOYEE SELECTION TEAM
MARRIOTT HEATHROW HOTEL Bath Road
Harlington, Hayes, UB35AN,
London United Kingdom.
+[protected]/+[protected]

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10:33 am EDT
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Marriott International appointment letter

I has received a appointment letter from London Marriott Regents as an Engineering Executive position of salary 7, 500 Great British Pounds per month and he has given me an officer incharge details as (in INDIA) :
Name : Sir. Thomas Richard
E-Mail : [protected]@gmail.com
Phone : +[protected]
The hotel has informing me to take an Work/Visa for two years & six months within or before 25th September, 2011 and your arrival in London will be not less than Ten days after Visa confirmation.
So please confirm me that is an real letter or fake letter that has been done by some one else.

Thanks & Regards
Prabhu. S

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Update by Prabhuraja
Aug 16, 2011 10:30 am EDT

Thank you for your kind information...

Thanks & Regards
Prabhu. S
(0)[protected]

Update by Prabhuraja
Aug 16, 2011 5:25 am EDT

I agree you words and i never involve in this matter.

Thanks & Regards,
Prabhu. S
(0)[protected]

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dobberstokes1
Cambridge, GB
Aug 15, 2011 10:31 am EDT
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SCAMMMMM! Marriott Hotels would not employ anyone from outside the U.k that didn't already have a visa or permission to work in this country, these people would also ask for money from you in the end, don't get involved

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Marriott International sexual harassment

my name is allene smith I was an employee of the south waco fairfiel inn. I have been sexualy harassed for about 1 1/2 years at this place of employment . My bosses name whas mike ryan, I have talked to the GM of another hotel about it several times and she came and talked to him about the situation and I also talked to another manager about the situation but no one did anything but just talk to him. So I had decided to take it to the distcrict manager and nothing there. what they did was put him on suspention and at the time I was making 8.25 hr. They put me back at min wage and moved me to another hotel. The district manager said that he would pay me for various reason and not my x boss is back to work. I am no longer working for this company I also have spoken to human resources. I really need help I do not think that this was fair at all and I would like some justice.

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giuseppesim
, US
Jul 27, 2011 1:58 am EDT

It would be "*you're* a stupid cow" grammar cop.

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cbnxvb
, MM
Jul 26, 2011 5:42 pm EDT

From your spelling, grammar and writing I can tell your a stupid cow who not only got what you deserved, but should have been sacked a long time ago. It seems like you were replaced with either someone else in a matter of minutes, or replaced with a dumb monkey. For more advice please read the bestseller: Would You Like Fries with That?

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giuseppesim
, US
Jul 07, 2011 4:22 pm EDT

This is America! Hire an attorney!

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4:31 pm EDT
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Marriott International fake or genuine

Dear Sir,

i got this mail from this sender when i send resume against the previous mail.

please help me to clarify whether it is genuine or fakeb

Dear Applicant,
Your CV/Updated Resume has been reviewed
by our employment Relations board which Qualifications
and your Resume were found Interesting and suitable
for working with our hotel.

Find attached online Interview and Job Application form
to printout, dully fill with pen and scan back to us with
scan copies of your Educational certificate, Identification
card, Job Experience Certificate[if any] and International
passport via Email as soon as Possible for screening.
Kindly read carefully the attached document before sending
your answers for our Kind Perusal.

ENTITLEMENT, BENEFITS AND PACKAGES

A very attractive net salary paid in Pounds Sterling.
Quality single or family housing accommodation in company
community and free feeding.Free medical/dental care for
employee and family Excellent educational assistance
benefits with family status employment.

Full access to some of the finest and social recreational
facilities, Reimbursement of Visa processing fee on joining,
Free to and fro Travel Ticket *NOTE THAT: Shortlisted
candidates will responsible for His/Her Visa expenses
and we shall apply Visa on your behalf by sending all
documents required for Two years Work permit visa
application to British High Commission in your Country
for visa processing.

CONTEMPORARY MONTHLY SALARY FOR SOME OF OUR CURRENT
EMPLOYEES ARE:.

Manager_ 4, 560pounds
Accountant__ 3, 200Pounds
Chefs__ 3, 000Pounds
CLEANER__ 2, 500Pounds
Computer Operators __ 3, 000Pounds
Deputy Manager __ 4, 000Pounds
Drivers __ 2, 500Pounds
Medical Attendant __3, 500Pounds
Receptionist __ 2, 500Pounds
Reservation Desk __ 3, 000Pounds
Sales in the Bar __ 3, 000pounds
Security __ 2, 500Pounds
Engineer __4, 000pounds
computer engineer __ 3, 500pounds
Waiter__2, 800Pounds
Steward_ 2, 800pounds
Administrative Manager__ 4, 560pounds
Sales Executive...3, 500POUNDS
Accounts Executive _ 3, 500pounds
Cook _ 2, 800Pounds
Front office _3, 000Pounds Etc.

CONDITION OF SERVICE*
Your age must be 20years and above* Generally your
education must be minimum secondary education.
Must be reliable and trustworthy* Must be law-abiding
and here strictly to the Rules and regulations guiding
the operations of the Hotel *Those seeking for higher
position such as Human Resource Manager,
Manager/Assistant Manager. must have obtained
qualification and work experiences which should be
relevant to the position being Sort for.

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Marriott International noise

NOISE ! At 2am the bar in the hotel closes. 100 wild, noisy, and drunk young people walk out of the lobby and start raising hell in the hotel driveway. Why is this allowed? Next, a couple in the room next door started arguing about 2:30am and we could hear every word through the thin walls. Never again will I stay here... and at $ 345 per night its nuts!

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PartyMan
New York, US
Dec 06, 2013 4:24 pm EST

I always call the front desk for the noise in the lobby and also the front desk for the couples arguing next to you. There is no manager at 2am but im sure the front desk will call them or send a security guard to let them know as well.

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Marriott International rip-off on credit card bill

The Marriott in August, Ga. charged our credit card for an extra day, when we only stayed one night, claiming smoking in the room cost $250.00! We were not informed of this at check-in, as we would have chosen another hotel in Augusta. As we were gathering our things in the morning...we found a small card on a desk we never had approached during the night..it stated the "cleaning fee" on it...so we spent over an hour cleaning the room, checking for any even scrap of paper, ashes, matches...even down to emptying the trash ourselves and cleaning the counter tops. The bill had been slipped under our door while we were sleeping and was for the room rate of 246.00...exorbitant for sure.
Then when the credit card bill arrived, they had added an additional $250.00, saying we departed on the 19th instead of the 18th. A follow-up phone conversation with the manager accomplished nothing, and he stated they had "pictures". Pictures of what? Us asleep in a hotel room? Our rumpled bed after sleeping in it? I was appalled and still am, by this type of service. I encourage everyone to avoid the rip-off king of hotels..

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IvyRoyalhouse
Bethesda, US
Jul 07, 2011 12:23 am EDT
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All Marriotts in North America are non-smoking. This is because there are far more potential Marriott customers who are non-smoking than smoking, and the Marriott lost business when customers found out when booking, that a room had been smoked it.

The $250 cleaning fee is standard at most Marriotts in the US, because it IS so expensive to remove the smoke smell from the curtains, walls, wood...non-smoking customers are very sensetive and even since Marriott has become non-smoking, rooms that have been "cleaned" since they were formerly non smoking still were rejected by customers years later for smelling "smoky." Marriott has come to accept that the only way to remove the toxins and horrible smell is to completely renovate--ripping out the walls and starting over. Slowly, all Marriotts are undergoing renovations. Additionally, the fee discourages people from getting tempted to "smoke now, pay later." At least you didn't have to pay the cost of Marriott's room renovations.
But given the stigma of smoking in the US, why would you simply assume that you could smoke in the room? Especially if there are NO ashtrays, and the room is obviously smoke-free? It sounds like a case where you thought it was better to ask forgiveness than permission, and you were corrected on that stupid assumption.

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Marriott International improper behavior

I was a guest at the Marriott residence inn Seaworld Orlando, in Florida. I checked out on Friday . I really enjoyed myself and I really like the stayed at the hotel. The only thing I didnt appreaciate was to see two of your former employees by the names of Karla Enchautegui (housekeeper) and Juan Gonzalez (maintenance) in sexual things practicaly like having intercourse in the elevator when the door open please excuse my language. Then in top of that when everyone got in the elevator they continue to kiss and just ignore everyone in the elevator at that moment. I had my three young kids with me at that time and i really thought that was very disrespectful especially from former employers. I actually pulled them aside and asked them their names they were kind enough to provide me that information I just don't know if these are their real name but I got a hold of their pictures and will attach. I did complain at front desk with a receptionist by the name of Dana.
I sincerely think they need to be punish with the proper manner due to their behavior.
Sincerely

An upset guest.

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Antonio84
, US
Jan 26, 2016 7:20 pm EST

Obviously not a real guest and this person is trying to defame them

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the ritz orl
, US
Jun 19, 2012 8:15 pm EDT

Lol what guest has time to go thru personal pages and search for pics lol ? Wth yep shes psyco. Angry guest you my friend are no guest your oit to do harm to others image shame on you, u pull this stunt to oir industry.

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the ritz orl
, US
Jun 19, 2012 8:12 pm EDT

Sounds like the complainant is mad at juan and karla to me... this is not a complaint shes just trying to tarnish their reputaions sounds like a bitter ex psyco to me lol. Plus marriott employees are nornally very good decent and wont disrespect their guests trust me i work for the ritz...

Rodriguez09
Rodriguez09
Bronx, US
May 11, 2011 6:17 am EDT

To mellen not for nothing but how u know she aint a housekeeper.. now a days facebook does exist and the same way i view that girls profile anyone else can n can just copy the picture and post it. And every where you go theres crazy people but not as much as NY. I dont think it was right what happen being that theyare former employees . Im a former employee at a hotel and first of all couples shouldnt be aloud to work together to avoid issues like that. Everyone should pay for their actions...

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Marriott International cheat fraud

I am the victim for this scam

Marriott hotel
1, queen square,
Opp christ church,
Liverpool, l1 1rh,
United kingdom.

I am mr william moore, an agent to the marriott hotel

This is a great opportune moment for an exotic candidates who wish to work here in the united-kingdom in different skills such as primary skill labour(psl), secondary skill labour(ssl) and semi skill labour(ssl2) under the management of our company.

Our hotel is eagerly looking for successful candidates to occupy the
Vacant position in the marriott hotel liver pool united-kingdom.

Our c0mtemp0rary payment f0r current empl0yees are..

Account department-------------4, 500pounds
Chefs--------------------------3, 000pounds
Cleaner------------------------3, 100pounds
Computer operators-------------3, 500pounds
Deputy manager-----------------5, 000pounds
Drivers------------------------3, 000pounds
Medical attendant--------------4, 000pounds
Receptionist-------------------3, 500pounds
Reservation desk---------------3, 500pounds
Sales in the bar---------------3, 500pounds
Security manager---------------3, 000pounds
Engineer-----------------------4, 500pounds
Computer engineer--------------3, 500pounds
Waiter-------------------------3, 500pounds
Adiministrator manager---------4, 000pounds
Sale executive-----------------4, 300pounds
Cook---------------------------3, 500pounds
Front office-------------------3, 500pounds

**condition of service*
[1]your age must be 18 years and upward.
[2]generally your education must be minimum of secondary education.
[3]must be reliable and trustworthy.
[4]must be law-abiding and adhere strictly to the rules and regulations guiding the operations of the hotel.

Those seeking for higher position such as human resource manager and assistant manager can also apply.

Send c.v / resume to : [protected]@shqiptar.eu

Management
Tel:+[protected]

Sub : online application/interview forms
Dear applicant

Your cv/updated resume have been accessed and studied by our employment relations board which qualifications asresume is found interesting and suitable for working in our hotel. find online interview questions and job application form to answer and send to us via return email. kindly read carefully the attachment and answer the online questionnaires.
Scan copies of your school certificate, international passportand a copy of your passport size photograph. via mail email
*note that we offer free accommodation and foodbut all selected candidates will be responsible for their visaexpenses and management shall apply for applicant's visa[s] on their behalf by sending all document required for two years work visa processing to british high commission in his/her country for visa application. follow instructions and reply to all messages and send required document as soon as possible as we are having limited time recruitment.
Good luck, mr. van goodman, general manager [hr]tel:00448713152081fax:[protected]

Sub : online application/interview forms
Dear applicant

Your cv/updated resume have we have receive all documents but request you to send the interview and application filled copy back to us.
Good luck, mr. van goodman, general manager [hr]tel: 00448713152081fax: [protected]

Dear applicant,
Sub: appointment/ contract agreement letter.

This is an affirmation that your experience and qualifications were found suitably qualified for the requirements of marriott® hotel, united kingdom. now, you have to contact the diplomatic personnel appointed by the british high commission in india with the copies of the appointment letter in the attachment for the procurement of your valid visa and work/residence permit papers as we are having a contract agreement with them for the easiest acquisition of employees necessary valid traveling document.
Now, you have to contact the diplomat for acquisition of your visa, work/residence permit papers which will empower you to live and work in united kingdom also sign the contract agreement letter and send to him. note that you must inform him that you got the below attach appointment letter from marriott hotel, united kingdom®

The designated diplomat contact details is below:

Name- diplomat john peterson
British high commission, mumbai india.
Phone: +[protected].
0122 [protected].
Email: [protected]@london.com

He will process our expatriates their valid travel papers from uk embassy india because we have sent all document required for your two years work permit visa application to u.k embassy in india for visa processing.

This diplomat was appointed by the british high commission to process our selected candidate's visa in india to avoid refusal or denial of visa/ permits by uk embassy in your country. we urge you to immediately contact with him so as to enable you get your valid uk employment visa, work/ residence permit asap.
Note that you are to bear your travel documents processing expenses upfront to prove your seriousness and commitment to work with our reputable organization. after your travel documents are ready, we shall proceed with the securing of your accommodation here in uk at the company’s estate, book your flight ticket and transfer to you. we must have confirmed your visa, your seriousness and willingness to join our team here in london. also remember that any expenses you make on the process or registering your documents shall be refunded back to you on joining as you submit your expenses report. be informed that once the process is completed your hard copies of appointment letter/contract agreement will be delivered to you ‚via dhl courier service.

We look forward to receive your signed copy of the contract agreement for our confirmation to your acceptance of our job offer with the terms and conditions therein.
Contact the diplomat immediately to start visa processing because you have to resume in office on 25th july 2011. update us with the process between you and the diplomat in charge of your visa, in case of advice where necessary.

Congratulations!

Regards,
Mr. van goodman
General manager [hr]
Tel:[protected]
Fax:[protected]

Dear visa applicant,

British high commission.

This is to inform you that on behalf of the british high commission united kingdom® in visa application to the marriott hotel group® is a non-appearance visa application and will be approve after 48hours, your details and document has been receive from mr. van goodman and you. so you are advise to please contact me in respect to any information and details you will want to be aware of also send a scan copy of your international passport .

And also the visa application fee for work/ residence permit at marriott hotel group® is 35, 500 inr, however you are require to call me as soon as possible to enable you make payment for the visa fee and obtain your visa within 48hours of application by me and immediately the visa is obtain by me the marriott hotel group® will book your flight ticket and also all expense you must have made regarding obtaining this visa should be recorded because the marriott hotel group® will be refunded back to you on joining as you submit your expenses report to the marriott hotel group®

Make the visa charges deposit to the embassy brookers agent a/c informstion below:

Account name: ramesh r singh,
A/c no:[protected],
Pan no:arxps7406c,
Branch: santacruz,
Bank name: i.c.i.c.i

Regards,
Diplomat john peterson
British high commission,
Phone: [protected].
0122 [protected].

Fax: [protected].
Email: [protected]@london.com
Make the visa charges deposit to the embassy brookers agent a/c information below:

Account name: ramesh r singh,
A/c no:[protected],
Pan no:arxps7406c,
Branch: santacruz,
Bank name: i.c.i.c.i

Regards,
Diplomat john peterson
British high commission,
Phone: [protected].
0122 [protected].

Fax: [protected].
Email: [protected]@london.com

Dear applicant,
Sub: appointment/ contract agreement letter.

You are advise to go ahead and make payment to the embassy as requested to enable your visa to issue so you can join our company has soon as possible.

Congratulations!

Regards,
Mr. van goodman
General manager [hr]
Tel:[protected]
Fax:[protected]

Dear applicant,
Sub: appointment/ contract agreement letter.

the british high commission in india has already confirm payment of the visa application charges so i will advise you act as directed by them in other to get your two years working permit visa so you can join the company as soon as possible. because immediately your visa is been issue for the company shall send you the air flight ticket please keep us posted.

Congratulations!

Regards,
Mr. van goodman
General manager [hr]
Tel:[protected]
Fax:[protected]

Dear visa applicant,

British high commission.

This is to inform you that on behalf of the british high commission united kingdom® in visa application to the marriott hotel group® is a non-appearance visa application and will be approve after 48hours, your details and document has been receive from mr. van goodman and you. so you are advise to please contact me in respect to any information and details you will want to be aware of also send a scan copy of your international passport .

And also the visa application fee for work/ residence permit at marriott hotel group® is 35, 500 inr, however you are require to call me as soon as possible to enable you make payment for the visa fee and obtain your visa within 48hours of application by me and immediately the visa is obtain by me the marriott hotel group® will book your flight ticket and also all expense you must have made regarding obtaining this visa should be recorded because the marriott hotel group® will be refunded back to you on joining as you submit your expenses report to the marriott hotel group®

Regards,

Diplomat john peterson
British high commission,
Phone: +[protected].
0122 [protected].

Fax: [protected].
Email: [protected]@london.com

Dear visa applicant,
British high commission.

On behalf of the british high commission united kingdom® in visa application to the marriott hotel group® please view attachment for more information.

Regards,

Diplomat john peterson
British high commission, mumbai india.
Phone: [protected].
0122 [protected].
Fax: [protected].
Email: [protected]@london.com

Dear visa applicant,
British high commission.

On behalf of the british high commission united kingdom® in visa application to the marriott hotel group®, i want to innform you that this endorsement is very necessary because without it there is no way your two years working permit at visa can be issue and all note that all visa expense will be refund to you by the company on resupmtion of post.

Regards,

Diplomat john peterson
British high commission, mumbai india.
Phone: [protected].
0122 [protected].
Fax: [protected].
Email: [protected]@london.com
Dear applicant,

I received your email and i will like you to know that marriott hotel is a reputable organization well known worldwide, regarding to your complains about the payment

You have made to the british embassy in india as we have said in our earlier email to you that all expenses made will be reimburse as soon as you resume office with

Us. we are really interest in expanding our organization employing clever personnel in india.

Sir, i will like you to know that mr. van goodman is my boss and he has been governing this organization for years without any form of criminal act and the company has

Recommended for him. he is in charge of the recruitment in marriott hotel. one thing i believe is that marriott hotel will not let you down in time of challenges for the

Purposes of joins our firm.

Mr. van goodman doesn't work in the embassy and his personal details cannot be found in the embassy records. i advise you proceed with the requirement of the embassy

So that you can resume office soonest.

Attached is a letter of guarantee from marriott hotel that the all expenses made will be reimburse to you. we apologize for all the stress you have pass through and we

Are strongly behind you.

Sir, do contact the embassy and proceed with their requirement.

Regards,
William moore
Agent marriott hotel

Note: if you have any further questions do contact us concerning mr. van goodman our general head of recruitment.

Attn: imtiaz ahmed,

I received your email and i will like you to know that you are dealing with the uk embassy in india not mr. van goodman. a copy of the receipt is your payment receipt for the visa charges.

As soon as the payment is made do call to confirm the payment is made. if you need more details about mr. van goodman do contact the marriott hotel agent and they will guide you more about him, but all i know about him is that he is a british citizen and he is the one that wrote the contract agreement between the british high commission in india and marriott hotel about recruitment. mr. john peterson is a british citizen and he works with our us here in mumbai, by the end of the transaction you will meet with him in our office which is located at naman chambers, c/32 g block bandra kurla complex, (opposite dena bank)bandra (east) mumbai 400 051. as soon as your appointment letter is release for you to come to our office to collect your visa you will meet with him and for your information note you are not advice to come to our office without appointment letter not given.

Regards,

Mr. john peterson .

Dear applicant,

I received your email still demanding for the contact details of our head of recruitment (mr. van goodman).there are rules and regulation governing marriott hotel and the staff, which i will give you some of the informations.

1. you are not to disclose any information of your staff to anybody that is not a full member of marriott hotel group.

2. issues concerning your head of service should not be discuss with anyone that is not a legal staff to marriott hotel due to so many threat of life that has been going on england.(for example : if i should ask for your contact details to see your family members on your behalf will you give out there details.)

Sir, i will advice you relax your mind and proceed will all necessary arrangement with the embassy so that your visa will be granted and your appointment letter is already ready for you to resume office with us.

As soon as we receive information from you that your visa has been release we will send the appointment letter to you so that you can resume office.

Regards,

William moore

Agent marriott hotel

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Update by Imtiaz _ah
Apr 21, 2011 5:56 pm EDT

they cheated me 35500INR some body has to stop them and put them behaind bars

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ronnie george
, IN
Jun 01, 2012 5:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HI, I AM RONNIE GEORGE . I HAVE RECEIVED THE FOLLOWING DOCUMENT FROM MARRIOTT HOTEL LIVERPOOL LONDON PLEASE TELL ME IF THIS FAKE OR TRUE? KINDLY REPLY AT robin.george62@gmail.com

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