[Resolved] Country Vacations / poor customer service
I filled a form given to me by a person in Awal Cinema. After few days, I got a call from them saying I won some free vacation package and a kitchen set in that lucky draw. I was told to collect the voucher from their office in Dana Mall. When I went there with my wife, they told we have to attend a 90 min. presentation before collecting the gift. In presentation they started explaining their Country Vacation's lucrative offers, which could be availed after joining their membership. Whenever we expressed our urgency to leave and denied to accept their membership, the sales executive started begging to sit and just listen to him as per the presentation rules and as he was paid for it. After 3 hr of their repeated brainwash tactics, we got convinced that they are offering something good and we just got trapped in their membership. After coming home, when we again thought about it, discussed it and went through the agreement in detail, we were not comfortable with it. So we put a Request Letter for refund and cancellation of our Country Vacations International WLL membership in Bahrain office on within 2 days of buying (cool off period) in written and through e-mail also. Also, there came sudden urgent need of money from home due to which we cannot afford further installments and annual maintenance fees of membership.
We were not ready to join it first as its offer value was too high and was out of our budget which we told to their representatives. But they convinced us on ground of flexibility in payment options and lucrative offers. They told us not to pay anything till 3 yrs but at the end of 3 yrs, pay the whole amount but in agreement they divided the payment in monthly installments. We have paid 500 BD cash till now.
Within 3 days, we came across lots of customer complaints from India, Dubai, Saudi, etc. on net who posted about their poor services, false promises, no response from customer care and rude behavior (while requesting for cancellation and refund), demanding extra charges, breaking the code of payment installment, false tie-ups with banks, etc.
After going through all these reviews, we have lost faith in the company and commitments made by its staff and are afraid whether they will give any positive response in future.
We mailed to their customer care department and Client Servicing Manager, Mr. Satish Thomas (email@example.com) as well but nobody responded till now.
Also, they didn't mention anything regarding their cancellation policy or cool off period in their so called presentation and agreement as well. As per rules, they should have explained every clause of membership on the spot but they hide one of the Clause stating - we can avail their facilities only after full payment, i.e.after 3 yr installment completion (which we knew only after reading the agreement in detail after reaching home). If we knew this earlier, we would not have joined the membership.
Don't we have the right to cancel and refund even after applying within 2 days of joining the membership.
Please don't fall in their trap.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Country Club Customer Care's Response, Aug 11, 2015
Country Club has been in the business of Clubbing and Holidaying for the past 25years with Branches all over the world spreading Joy and Happiness along the way. We take pride in Understanding our members and will be happy to assist you in any grievances caused to you. Kindly send us your contact and membership details to the Customer care department at firstname.lastname@example.org .
Thanks and Regards
Country Club Customer Care's Response, Oct 11, 2015
@anonymousbh (Yuvraj Singh)
Country club is happy to inform that the issues with Mr Yuvraj Singh have been resolved amicably and Mr. Singh has no more issues with Country Club. We thank Mr. Singh for his co-operation and will be happy welcome him back to the Country Club anytime in the Future.Please find below the NOC from Mr Singh.
Thanks and Regards
Country Club Customer Care's Response, Jan 03, 2016
We have just viewed your complaint online and our feedback and complaints officers will aim to resolve your concerns as quickly as possible. Kindly contact the Customer care Department at 0097333347 or send us a mail at email@example.com so that we can help resolve your concerns at the earliest.
Thanks and Regards
Country Club Customer Care's Response, May 02, 2017
Kindly send us a mail to firstname.lastname@example.org, with your membership details to better understand your case.
Thanks and Regards
Customer care Department
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