Costco
reviews and complaints

Today January 14, 2017 at 10:45am, my parents went to Markham East#545 65 Kirkham Drive at cashier Sara K reg#13, where they were rushed to pay and place their product on the converor belt. She was yelling at them, because she said they were slow, where there was no wait in the line. She was racist and rude to two senior couples. I didn't know going to a store paying for their products you can get such bad customer service. I've been to costco many times over years. This was the first time when my parents felt the cashier Sara K was discriminating them because of their age and because of their race.

I was harassed numerous times by cashier Heather (last name was not provided) in Costco located in Winston-Salem, NC. During 3 years of shopping in this location none of cashiers asked my ID for wine purchase. Only Header asks my age when by misfortune I get in her line. By now she remembers me and finds a pleasure to harass me by asking my age when I'm 58 years old. Today 1/13/17 she asked for ID telling me its ABC rules. I checked ABC rules: Employees can refuse to sell alcoholic beverages to any person if you’re unsure of their age… So Heather has doubts that I can be minor in age of 58?
But I don’t have doubts that this particular Costco employee harasses me!

I complained to one of the managers, she told me that is ABC rules . Maybe she never read the rules. Or Costco have special rules? If so, I feel these rules applies only to me.
Per my observations Heater didn't ask ID from peoples who are younger than me.

This is to lodge a complaint regarding the advertising method that is being used for the Garcinia Cambogia & Green Coffee products via Costco. Outlined below are notes from a scenario of events that occurred:

--Late November early December 2016: Received Garcinia Cambogia & Green Coffee in mail. No instructions or name of company were included, only the packing slip indicating contents. Since there was limited information on the packing slip, the package was ignored. I remembered that I had received an email from Costco regarding Garcinia Cambogia while I was travelling. I had clicked on website, read the contents, thought about trying the product, but had decided not to order.

--Mid-December 2016: Received 2nd shipment of both Garcinia Cambigia & Green Coffee in mail. Called number [protected] immediately to cancel. Used RMA #[protected] to return 2nd shipment.
Received Costco Citicard bill the following day and the charges for both Garcinia Cambogia ($89.95) and Green Coffee ($89.99) were on the card.

--1/12/2017: Received Costco Citicard Statement. Account has been credited for Garcinia Cambogia ($89.95) and Green Coffee ($89.99). However, both Garcinia Cambogia ($89.95) and Green Coffee ($89.95) charges were billed again.

--1/13/2017: Called number listed for Garcinia Cambogia [protected]). Was told that the refund ($89.95+$89.99) was for the 2nd shipment and that the current charge of $89.95 and $89.99 for the first shipment still holds.

The most disturbing issue from this encounter is that the charges appeared on my Costco Citicard in the first place. Although I did click on the website to read about the product, I had decided to conduct more research before trying it out. I have viewed Costco as a company with some integrity and have been pleased with the manner in which Costco provides consumers with valued products and information. Therefore, this situation with the Garcinia Cambogia & Green Coffee very much surprised me.

Thank you for this opportunity to voice my concern.

Marion Harris
Membership #[protected]

On January 09 2017, I lined up on the Cash Reg # 5 in the 1 York Tech Dr., Costco wholesales Store. When it is my turn, the Cashier Helper Luz started to put my items on the conveyor belt. I told Luz that I have several coupons for the items I purchased and need to give me some time to tear it out from the booklet. However, Luz did not listen to what I told her and keep pushing
my items thru. The Cashier Anthony T just ring in these items without taking these coupons discount. I complaint to Luz but she insisted that her didn't know that I have coupons. I have to get her supervisor to redo this bill for me.

Luz should have training from the store or if she already have, then she should be re-educated.

The reference # for this transaction is [protected]-[protected]
Invoice # 22238

On december 12 2016 a sales representative from shines energy inc. Came to my home to discuss my options for a heat pump. We discussed my options and I was told a lennox ducted heat pump would be my best option for my home. He quoted me a price of $9500.00 taxes included with a 600.00 costco cash card rebate. He was very interested in taking my credit information and confirming the deal while he was at my home. I declined as I needed time to process and do some research on the product as this is was going to be a very large financial investment for me.

On december 16 2016 I sent an email to the representative asking if there was any room to negotiate with the price and did not hear anything back from him.
On december 20 2016 I sent second email asking if there was room for movement with the price. The sale representative called me that evening advising that should be no problem to complete the job for $9000.00 taxes included and I asked him to send me another quote reflecting this offer.
On december 23 2016 I had still not received the new quote from the sales representative so I sent another email (Copy attached).
On december 29 2016 I finally received the second quote for $8999.99 which made me very happy as I was really looking forward to getting this investment to my home completed. There was no mention about the costco gift card on the new quote so I emailed the sales representative to send me another one including the costco card and amount.
On january 2 2017 I had still not received a response from the sales rep with the new quote including the costco gift card and I sent another email.
On january 3 2017 I still had not heard any response back from the sales representative so I called and left him a message asking him to call me back.
On january 5 2017 (Two days later) he called me back. I told him I was getting really nervous about committing to this project due to his poor communication with me and I was concerned that if I had a service issue with something after the project was completed I would encounter the same type of issue trying to receive service for the pump from shines energy inc. The representative apologized for his lack of communication and reassured me shines energy inc. Is a reputable company and are commuted to servicing their customers. I explained to him my oil tank is now at 1/4 of a tank and I needed a response with the new quote including the costco gift card and amount, he advised his office was giving him a hard time honoring the $600.00 costco gift card with the new price but would be willing to offer a $400.00 costco gift card, in the same conversation he said he felt shines energy inc. Should honor the $600 costco gift card and for me to call his office to discuss as he was not available for the remainder of the day. He also advised they would be able to complete the project the following week and for me not to worry about the small amount of oil I had left.

On january 9 at 4:30 pm the sale representative called me. He advised he had many conversations with his boss and basically that shines energy inc. Would not be able to service me properly if I had an issue with my new heat pump and I should ask another company in my area to complete the project!

I was going to call the owner of shines energy inc. And advise him of my disappointment and concerns with this sale representative and that his actions do not reflect in a positive way for this company but in the discussions I has with the sales rep he advised that he and his boss are best of friends, so voicing my concern would probably be a waste of my time and after all this I would not be interested in doing business with shines energy inc.

I made my initial contact with this sales rep at the costco store in halifax nova scotia. When he called and advised he would be able to come down to my area I was extremely pleased as I have been wanting to complete this investment to my home for a few years but was always told I was out of the area required to have the work done through costco. I am an executive member and have been for years. I have developed a trust in costco and the products you offer and have never been let down in any way with anything I have had an issue with over the years, costco has always made it right for me. When I thought I had the opportunity to get this heat pump installed I did not even feel the need to get other quotes from different companies as I know costco backs their product and if I ever had an issue with this pump I believed costco would do their homework and only hire a reputable company to work on costco's behalf to represent and complete these types of install services.

I know this is a long detailed story of my unfortunate event but I feel it is important for costco to be made aware of my negative experience with shines energy inc. This company is representing costco and in my situation did not reflect the positive "costco experience" I have a always had in the past and I do not want this type of situation to happen to any of your other members who value and respect the always exceptional costco experience and service like I do!

I have all the correspondence I had with this sales representative should you wish to have them to help you understand my frustrating and disappointing experience with shines energy inc.

Please free to contact me should you wish to discuss the details of this situation further!

Regards,

Gary shute
Member #[protected]

To whom it may concern,

My husband has a Costco membership card and I use his card to shop at costco because he is not always free to come with me just to be present at the time of purchase.
Yesterday 01/11/17 i went to shop at costco without him. At the checkout point they didn't let me to proceed just because my husband wasn't present. I was so disappointed and I asked for the manager. He didn't let me to checkout either and he treated my like i stole my husband's membership card. I only had 6 items to checkout. He said i will let u checkout but the card will stay here until your husband comes and receive it. I was so upset about they way he treated me. I didn't checkout my items. He basically humiliated me. What kind of manager does that to the customers?!?! I thought managers goal is to make the customer happy!
By the way i showed him my husbands credit card to prove the membership card is for him and I didn't "STEAL " it. I was just using it without him being present. The meaning of Sharing is not Stealing !
Learn that and teach it to your store managers.

Elie.K

Shakeerah dunbar and tamika dunbar are family related but shakeerah has been making sure her family get a job and no one else this is not right, and the 2 have been taking products from the company and selling outside store this has been going on for a very long time. We have people who really need jobs and I think this is unfair and need to be look in to video games have been sold when they come in they have first choice

We have been members of Costco since the Boston heights store opened and have been met at the door with unprofessional "greeters". We have been confronted in a negative manner many times due to the door entrances. Sunday we were chased down by a "greeter" as we went to the return desk making me feel like we did something wrong. The harshness and rigidness of the man made us feel like we were being attacked rather than welcomed. Maybe painted traffic lines would help customers know which way to go when entering the club. There is 2 20 foot doors with a tiny separator in between. We have been berated by not selecting the correct door when entering. Does that tiny separator really mean that much? I understand they need to check our membership but could do it in a much more pleasant manner. My husband and I considered canceling our membership due to the unwelcome way we have been treated. Please review and let us know if you can help.

I live near the Kirkland, We Costco and enjoy shopping at various Costco stores when I travel for two reasons, great value and great customer service. In fact I enjoy Costco so much I even use the Kirkland Signature brand to describe where I live to people when I travel. Unfortunately I had a bad experience at the Costco in Wenatchee, Wa recently. I needed to buy coffee. All of the coffee is whole been. This is no problem as Costco...along with every grocer on the planet who sells whole been coffee... provides a grinder. After purchasing the coffee I looked for the grinder. I was told there isn't one. I could not believe this so I asked a second Costco employee. Again I was brushed off and told...no grinder. Honestly this was a bit shocking. How could a store which sells all whole bean coffee not offer a grinder? Especially a store as large and customer service oriented as Costco? Finally I asked a third employee and was told that each store has the option of grinder or no grinder because grinders are messy to clean up. What? I can't grind my coffee because some manager doesn't want to bother cleaning it? Why on earth sell whole beans then? The employee then told me he had a hammer in his car I could use to crack the beans. Gee...thanks buddy. The return line was too long so I kept the coffee and hope to grind it at my friendlier and more convenient home Costco store. But wow...when 99% of the coffee sold is whole bean and every other grocery store offers a grinder as well as ground coffee this is not acceptable. Please put coffee grinders on all stores or offer coffee already ground on a larger level. Not cool Wenatchee Costco. Not cool.

I ordered a new front door from Costco. It came to over $3600. Costco's policy is to pay in full which we did. Unfortunately the door has not been installed and it has been 11 weeks. We have inquired as the installation was supposed to be completed three weeks ago. Costco will not communicate and has refused to provide any explanation or compensation.

1. Food court - why did you delete the polish dog and just leave the hot dog as a $1.50 special? Couldn't you have just made the polish dog $2.00?

2. Eggs - the new cage free eggs are more expensive and the container is too cumbersome. I now buy my eggs at aldie's and since I am there I buy my milk from there too.

3. Hershey's syrup - why did you stop stocking this?

4. Top management - are these changes because your management changed?

January 5, 2017 around 2:30pm. My wife and I went to the newly opened Costco in Flemington, NJ. We had a great shopping experience, and were met with friendly, helpful staff. Before we checked out, my wife and I went to the customer service desk to renew our membership. We waited in line, and were helped after 10 minutes or so. Oscar, the representative, took our membership application and proceeded to assist the person behind us in line. He spoke over us, and continued to address the other person's needs while ignoring us and being dismissive that we were in front of him at the kiosk. After about 10 minutes of standing there like fools, we took our licenses that were on the counter and left, leaving our cart and application at the kiosk. We asked to speak with a manager, and Alexis immediately came out and apologized for the incident. She was very professional and handled the situation well. At this point, we had to leave to pick up our children from school, and could not complete our transaction.

We are writing as this to let you address a very negative experience with an associate that should not be working in customer service. We hope this is a one time incident. We left with neither our groceries, nor a current membership. This was a waste of an afternoon for us, as we now need to return to fill out an application again, and do our shopping once more. All told, this was a very poor experience. We hope you address your staffing issues to prevent this from occurring to us or other customers in the future.

Today upon payment for groceries instead of charging me for a slice of cheese pizza a full pie was charged. (No prob at all!) However, when I requested transaction void your COSTCO (Whse 365) Manager: Myrna, was extremely disrespectful w/ your employees trying to assist and with myself. I am an active duty US Army Officer who has traveled our nation, thus visited more than a few COSTCOS all throughout and have never experienced such a poor display of customer mistreatment, including to your own employees. When I hear Ms. Myrna sayin "take him else where and find some else to assist him (only one gentleman being tended to!) if not he will have to wait a minimum of 30 minutes or not help him at all" it is simply disturbing. Furthermore, immediately thereafter a kind and well meant supervisor (Melvin) tries to assist me w/ another employee (female/name not captured) and she starts reading my receipt, Ms. Myrna rips it away from her hand to hand it to Melvin, instructing him to take me else where for assistance because now t e female employee/cashier Melvin brought to assist me was now going to assist her (Ms. Myrna).

All this extremely poor attitude from the store Manager herself...just to void a pizza pie transaction. I have been treated far better in foreign countries than in this store in Puerto Rico ( a US Territory!).

What is COSTCOs' major challenge in treating it's customers w/ dignity and respect at this store?

I would really enjoy talking to someone w/ authority at this store, w/ Ms. Myrna present, to receive at a minimum a small apology.

Respectfully,

LTC Carlos J. Rivera Roman
[protected]
carlos.j.riveraroman.[protected]@mail.mil

Dear Sir/Madame:

I'm a fan of your large combo pizzas, and I still plan to buy them. However, on December 23, 2016, I purchased a fresh pie (item # 954799) and brought it home. We consumed most of it and froze the rest.

On Jan. 2, my wife was cutting a piece on her plate and found a finger tip-sized, clear plastic chip on the surface of her piece of pie. A photo of the chip on her plate is enclosed. The plastic appears to be either packaging or an artificial fingernail.

We your products and customer service, and we'll continue to shop. However, we suggest that you issue a reminder to your culinary staff about keeping watch for foreign material on the pizza and to refrain from wearing applying anything to their fingers that might come off into food items during the preparation process.

Thanks for your time and attention. My contact info is stated in my firm's website below.

Doug Chan

Today I went to pick up a medicine I always get my prescriptions here. Since I was going and my mom was sick she is the member, she asked me to buy some groceries, pretty mush sparragus, green beans, mix veggies, peanut butter, protein shake, and a rostiery chicken I had to wait for 15 minites. When i was about to pay they called a supervisor to ask for her permition to allow me for this only time to ise my mom card since she was sick, she declined. She said the member had it to be present, a gentleman behind me asked if I can used his? She also declined, that means she lyed when she said the member had it to be present. I always read about the ceo worry about his employees been at home in special holidays, what about a sick member sending her only daugther for her? Really dissapointed I will complaint everywhere since this is not kindness or logic or an exception when need it of costco employees.

Just finished a bottle of the wonderful Kirkland brand shampoo, or what used to be wonderful shampoo. I started using a new bottle this morning and am very disappointed to find that you have changed the formula. It is drying and turns my hair into a ratted, knotted very dry mess. I always use the conditioner along with the shampoo anyway but now people will be forced to use the conditioner. I searched for a long time to find a great shampoo and finally found it in the Kirkland brand in 2016. Now I will be searching again for something comparable to the creamy rich moisturizing shampoo that Kirkland once made. I beg you, Costco/Kirkland, please bring back the old formula! this new one sucks!

Approximately 2 months ago I switch my dog's back to costco kirkland brand dry dog food approximately one week ago my older dog refuses to eat the food and my 5 & a half month old puppy continued to eat it my puppy has been throwing up non-stop for 48 hours and can't have a bowel movement. When they first started the dog food he was having a bowel movement approximately 6 times a day even my older female was. And they both were excessively thirsty. We have never had this issue on any other dry dog food. After a $300 vet bill we've determined it's the dog food upsetting his stomach. We switched his dog food and he has no problem eating and keeping it down.

I love the taste of these meatballs but I'm tired of biting into and spitting out hard bits in about every 6th meatball. Cartridge? Plastic? It's a recurring problem, not just one package. Happens in various different flavors. It's nasty and I can no longer bring myself to buy these meatballs despite the convenience and how much my family loves them.

Date of Incident: 12/31/2016
Location: San Diego, Mission Valley

Incident Details:

Today is the worst experience that I never expected from costco opticals. I had a frame+lens done from costco for my son few months back. My son has made slight scratches on the lens. I went to costco to replace the lens only as the frame is in good shape. To my surpise they denied to accept the frame which was brought for the same costco. The reason for this the costo optical manager said was "The frame has got chew bites at the end of the of one of the temple tips" (Attached the image of the same). Then, she showed a list of rules (attached are the rules as well) that their costco opticals corporate has put in while accepting a frame (though the frame was brought from costoco) to replace lens. No where in that rules it says that a damage like chew bites that too at the edge of temple tips is an issue. After a huge argument, I just walked out useless. Surpisingly, walmart accepted the frame to replace it with lens.

Guys.. becareful, if you are taking a frame from costco and you do not take insurance. This is seriously crap and worst experience that I faced.

The staff are not there most of the time, and rude. I had a lump on right front tire, they checked and told me to replace all 4, but I decided to hold up 2 of them, and replaced worst ones. They told me to wait 1hour which turns out to be 2. After 1, 5 hour I came back, my car was still being worked on, the worst thing is the lump is still there. Then they told me I just have to get all 4 replaced, so they did nothing with the one looks like about to explode.