SUBMIT A COMPLAINT

Costco Wholesale Corporation / customer service

New Orleans, LA, United States
Contact information:

After shopping with my 69 year old mother this evening, prior to leaving the store, she read her receipt and relized that she has been double charged for a product. We were advised by an employee to see the front end supervisor-dennis s. (Store # 1147 3900 dublin st. New orleans, la). We we approached by dennis, he looked at my mother and asked, "what do you want? " my mother proceeded to tell him that she was instructed to see him about the over charge. He said, " oh yeah?" he then called over another associate and she asked how could she be of assistance? Dennis responded, "yeah, whatever it is they want". I asked, excuse me? He stated once again, "whatever they want". And he looked at us and walked off. I'm so upset right now that i'm literally shaking as I type this. Myself, my mom, and sister frequently shop at costco. I have never felt so disrespected in my life. I work hard and spend my hard earned money in your store, I expect to be treated as a human being. We have been members since this location opened in 2013. I cannot speak for my mother, but I will definitely not be renewing my membership. I will take my money where it's appreciated.

Ke
Jan 25, 2017

Post your comment