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Costco / phony hbo now offer advertised with televisions

1 Kirkland, WA, United States Review updated:
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False advertising. The offer that promises 9 free months of HBO Now is included with the purchase of more expensive Samsung televisions is deceitful.
The promo card included with those televisions provides a Samsung promo link that does not work. Even after registering the tv, the link fails and states that the serial number is invalid. This happened both to myself and a family member who separately bought a similar tv. Multiple attempts to retry were futile. Calling Samsung customer service was met with over 30 minutes of wasted time with a barely English speaking resident of Infia, who had no idea what I was talking about. Same thing with the family member who also wasted nearly an hour and getting nowhere. I complained to Costco.com, who stated that the alternative is to return the $1800) set, but no help and zero interest in helping solve an issue in which Costco is facilitating bait and switch.

Costco

2v
Nov 15, 2016
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Comments

  • Sa
      25th of May, 2017

    I had a similar experience, with multiple phone calls, emails and online chats. Wasted nearly three hours on hold. Still no HBO.

    0 Votes

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