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71 complaints
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8:39 pm

Porsche - Ongoing problems as explained below

My Porsche 911 has had ongoing problems With warning lights flashing and the car then vibrating. This is occurred numerous time beginning January 2020 (and perhaps before) The car has been at Porsche service centre six times but the problem reoccurs continuously . My extended warranty is up next week and after numerous emails back and forth from North American support, Porsche explaining my concerns about the potential for ongoing substantial expenses after my warrantee expires and a lower resale value. In response, their North American customer service people try to buy me off with $1300 which I felt was a bit of an insult. Hardly what I expect from a prestigious company like Porsche. During my numerous correspondence with them they seem to almost ignore my concerns. I’m a very unhappy customer.

Desired outcome: Not potential ongoing expenses for samer problem and protection against devalued vehicle

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9:05 pm

Porsche - Recall on transfer case

I am very upset with Porsche and how I was treated, I have a 2011 cayenne, I noticed there was a problem with the transmission when I drove it, I looked into it and found out there was a recall on it and an extended warranty through Porsche I was initially told by Porsche that they will fix it only to be told they will not and they basically lied toe

Desired outcome: I want my car fixed period

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Update by mc-charna baawine
Jan 19, 2022 9:09 pm

I was misled and lied to I am what's upsetting is the fact that I am being told that nobody told me my car would be fixed you can pull the phone logs and listen to the conversation this is horrible customer service and I will call every government agency about this until my car is fixed if you guys want to keep saying it's an old cat they you can replace it for me

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2:17 am
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Porsche - Reunification with my car

I am requesting that Porsche initiate the process of "reunification" with my Porsche Macan S 2020. On Wed 12.8.21 car was brought by flatbed to Porsche North Scottsdale, AZ due to engine warning light. This authorized dealer is 2 hours away from my home. It requires travel on Route 17 which is a dangerous mountain road especially in the Winter. North...

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1:54 am

Porsche - Reunite

I am requesting that Porsche initiate the process of " reunification" with my Porsche Macan 2020. On Wed 12.8.21 car was brought by flatbed to Porsche North Scottsdale, AZ due to engine warning light. This authorized dealer is 2 hours away from my home . It requires travel on Route 17 which is a dangerous mountain road especially in the Winter. North Scottsdale has summer weather all year. Prescott has 4 seasons . Last year, we were hit with 22 inches of snow. On Friday 12.10.21 I was advised that the car is ready but Porsche will not send the car back to my home via flatbed. Their rational is that I was not involved in an accident and the warning light was not red! . I do not have anyone who can drive me to pick up my car especially during this winter season I am over age 65 and lost my spouse. My car still has summer tires . We purchased several cars from this dealer and I cannot believe the poor and insensitive customer service. I am respectfully requesting that Porsche Headquarters authorize a reunite so that my car can be safely returned to me,

Desired outcome: Authorize a reunite

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Porsche - Shared a Confidential information's without our permission to the third party at Ahmedabad.

Dear Sir / Madam,
At the outset, we would like to introduce ourselves, We GSEC Limited and we possess a good reputation in the market as well we have many other group companies. We have purchased a number of cars from Porsche and recently bought a Porsche - Panamera.
Initially, we wrote about our grievances to your UK and US Office but they couldn't resolve our issues and told us to approach you (Germany Porsche) which you may find from the trailing mail. In fact, the objective of writing this mail is to lodge a complaint against your dealer M/s. Kataria Cars Pvt. Ltd., 1st Floor, Kataria Arcade, Near Adani School, Makarba, Ahmedabad, Gujarat, India because all the confidential information about our Porsche Cayene Car No.GJ-01-RP - 2727 have been shared without our information by some of the staff members by name Mr. Deepak Sharma and Ms. Palak to so-called dealers to the third party.

Our organization believes in high ethical values in all respects and expects the same from all our agents or business partners. It is very surprising to note how they could have done such an irresponsible act.
Indeed this is not good business ethics being licked our information without our permission and such misdeed would be a secret threat for us. As such no professional car dealers disclose any such confidential information about their clients to any third parties.
In nutshell, the matter is a completely dishonorable and an extremely harmful trend for our company. However, due to bad experiences with you, it kept us thinking about whether our group should continue dealing with your brand or not.
In view of the above, we hereby solemnly condemn the work ethics of your said dealer and as result, it has not only harmful to our reputation in the market but also monetary losses as well. With this mail, you are hereby requested to take punitive actions against culprits and they're superior for the unlawful acts under intimation to us.
Hoping for your favorable response and simultaneously also let us know how you would compensate us for such monetary losses and HNI
Reputation as well.
krunal Shah
[email protected]
9979855529

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11:50 am
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Porsche - Lack of dealer assistance

I am very disappointed in Main Line Porsche and do not believe, in my opinion, they deserve the designation of "Premier Dealer, " as their customer service was terrible. In order to be succinct, I have included the time line of events as they occurred from the origination of the sales transaction up to yesterday when I finally found the location of the...

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H
12:50 pm

Porsche - Prepaid maintenance plan

I am frustrated and disappointed with Porsche. To summarize, I bought a brand new Porsche from your dealership and in addition, paid for a prepaid maintenance plan for 10, 000, 20, 000, and 30, 0000 mile service. At that time, the first service was not included in purchase, I know that has since changed. I paid $1963 for this plan and have 21, 625 miles on my car so technically would not even be due. Due to the worldwide global pandemic we have and are still in for almost 20 months I was unable to have my car service last year and barely drive it. I scheduled to have this service performed next Thursday at park place and was called back yesterday stating Porsche was declining to fulfill the contract and I would have to pay again for the service. I was then advised to call Porsche which I did, and was on the phone with them for 1 hour and 36 mins while they called dealership, submitted a case, etc. The below are the results of my case which was determined about less than 3 hours after wrapping up my call. Disappointed, anger and frustrated do not even begin to describe my experience for Porsche. Any help or assistance you can provide would be greatly appreciated.

Desired outcome: Perform the service I paid for.

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5:04 pm

Porsche - I am complaining about my Cayenne S interior front passenger seat was scuffed off

I am complaining about my Cayenne S interior front passenger seat was scuffed off along passenger front seat

My dealership PFAFF Porsche located at 105 Four Valley Drive-Vaughan, ONTARIO, L4K 4V8 advised me as owner on this car that this part is not warrantable.
I am the owner of this Porsche Cayenne S 2019 with odometer is only 8000km
Can you please help to resolve my complain and provide fix for this minor issue under current warranty period?

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Porsche - Roadside Assistance in Charlotte, NC

Horrible experience. Will never use Porsche roadside assistance again. original wait time was suppose to be 90 minutes, then when I never heard from them I called and was told that the tow truck broke down and I would have to wait for the other tow truck which was on another tow call. Here I still sit starving and having to use the restroom badly and it has been four f***ng hours. I have called Porsche headquarters several times with no help. I will never use them again. There is no urgency on their part. They don't care how long you have to sit on the side of the highway in danger. I own four Porsches and will never, ever use them again. I will never give them a good review should anyone else ever ask me about their roadside assistance program. They hire the cheapest subcontractors to tow your car because they are giving you this service for free they say.
Date: 08/17/20
Client# 301-437-7353
Stuck on I-85 highway

Desired outcome: TBD when Porsche calls me.

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1:26 pm
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Porsche - Porsche PDK transmission installation

December - January 2020-21. The Chandler Arizona dealership is filled with thunderous blunders one after the other. I told the service manager, I have had 2 PDK service performed in the last week on the car. Problem is PDK leak. I do not want a PDK service. I asked them to verify PDK leak at top of gearbox and what the remedy was. Blunder 1, they performed...

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Porsche - Porsche cayenne s - case id : 5429008

Dear Porsche ME,
I am appalled by the treatment I got from your customer Service centre from both your Middle East regional branch and the local branch in Beirut. More than 3 weeks has passed and no one even gave me a courtesy call to say that they are still working on the case regarding the Broken Camshaft of my Porsche Cayenne S - Dated 28 June, 2021 - Case ID : 5429008.

Porsche, one of the most professional and reputable car manufacturer in the world treats one of its loyal customers with negligence, carelessness and above all disrespect. I nearly missed a fatal accident and it has been 3 weeks without my car. I suppose I deserve a better treatment from your esteemed company. In all cases, I would hate to escalate it further so appreciate your urgent feedback by this week.
Best Regards,

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K
2:47 pm

Porsche - Porsche Livermore terrible service

They do not return your call. You hear the front desk chatting and joking and not attending to customers. Gave the wrong car after service. Given the cost of the car, one would expect atleast a car wash, nothing was done, instead the car was returned in a state where it was dirty (the car was fairly clean when it was given for service). Absolutely rotten service for what a porsche costs. I have had better service at a toyota.

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Porsche - I am complaining about not receiving a recall about the camshaft in my cayenne s 2011

I am a proud owner of a Cayenne S model 2011 bought in 2016 directly from the exclusive Porsche dealer in Beirut - Lebanon. 3 days ago, my car broke down in the middle of the highway where I nearly avoided a horrific accident and if it wasn't for a divine intervention, the outcome would have been disastrous. After investigating the reason behind the engine...

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Porsche - 2019 911 Turbo-S Gold exclusive cab` (Number 157 from 200)

Hi,

I import my Used ( 1500 miles ) 2019 911 Turbo-S Gold Exclusive from USA to Japan, delivered it to Nagano Japan authorized Porsche dealer for inspection last year, Sep` 2020,
Today is Mar` 2021 and I am still waiting for my car, Can the head office in Germany press the importer dealer here to register it ? I don't understand what take so long time for this registration .

Thank you,

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10:30 am

Porsche - Taycan Turbo

I bought a Porsche Taycan Turbo on May 30, 2020. I have had problems since the first day. It's at the Porsche dealer now because the GPS, Phone, Direct Charging, EMail and remote Climate do not work. I have had it there several times and they tell me its because I have an Android phone. They prefer Apple. Porsche did not tell me when I bought the car that it might not work right because of the phone I carry. I paid $180K for a car that has multiple problems that the manufacturer can not seem to fix. I have spoken to Porsche several times and they do not seem to have a solution.
In my opinion they should not be able to sell a car that they know will not work right with 50% of the phones on the market.
I have owned about 10-12 Porsches, this is the only one I have been unsatisfied with.

Desired outcome: Fixed or refund

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5:02 am

Porsche - Cayman 2016

I own a Porsche Cayman 2016. With in the First year transmission had to be replaced. After 51, 000 miles, 4 years and 3 months, Engine had to be replaced due to a crack and Flywheel had to replaced. Disappointed with the reliability. I was hoping to get 100% good will warranty for a car just got out of warranty. I was offered only partial good Will warranty . Ended up paying almost $6, 000.

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12:44 pm
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Porsche - Damage to vehicle while in for warranty repair

Hope all is well. I recently had my vehicle serviced at Paul Miller Porsche in Parsippany, NJ, whereby the vehicle was in for service for over 3 weeks (8/27 through 9/19). Upon picking up the vehicle on Saturday, 9/19, I noticed that there was paint irregularities on the driver side door once I arrived home. Once inspecting further, I observed paint...

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4:16 pm

Porsche - Service and unauthorized oil change

Hi,
My name is Tom Bertelli and own a 2015 Porsche Macan S for which I bought an extended warranty.
I recently took my car in at Porsche Centre Downtown Toronto (68 Parliament Street) for a recall and have them look at the AC system because it stopped blowing cold air.
Upon picking up the car, I was informed that they were not able to find the leak but was still charged for the inspection. They placed a small amount of freon with a dye in the system to see if that would show where the problem is. A few weeks passed by and the AC stopped working again; upon calling the dealership, they told me that they will charge me an additional $200 to again, have a look at it.
I think it is unfair that I keep on paying for a service for which they seem unable to find the cause.
Also, when I first took in the car for the recall, I was charged for an oil change I didn't ask for nor that I authorized. Upon complaining with the Manager, the charge was removed.

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1:03 am

Porsche - service

Sehr geehrte Damen und Herren,

Ich fahre unter anderem einen Porsche Panamera Turbo, 2010, 55.000 km bei dem der Kompressor der Luftfederung kaputt gegangen ist und habe ihn bei Porsche Port Elisabeth in South Africa bestellt, das war vor 2, 5 Monaten und sie erklären mir das Porsche Deutschland nicht liefern kann, ich sollte damit rechnen, das ich die Pumpe im ersten Quartal 2020 bekomme. Ich bitte hier um Aufklärung Ihrerseits, es kann ja nicht sein wenn man sich für eine Luxusklasse entscheidet, das wenn ein Teil kaputt geht, das man darauf Monate warten muss, ich besitze 3 Porsche und ich hoffe auf eine positive Nachricht von Ihnen um den Namen Porsche nicht in einem schlechten Licht darstellen zu lassen. Sie können mich auch gerne persönlich kontaktieren um die Situation zu erklären. +27843837766

Mit Freundlichen Grüssen

Frank Brauer

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11:27 am
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Porsche - porsche “cayenne s” 2020 model

I trust you are well. I ordered PORSHE "Cayenne S" 2020 model from your dealer in Saudi Arabia SAMACO Automotive (Khobar branch) on last April with purchase number PKXCMIE8 After waiting more than seven months which I was very excited and count days, the car arrived. when I went to receive it, I found a damage in back side of the car. When I ask them to...

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Recall on transfer case
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