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1.4 89 Reviews

How responsive is Porsche's customer service?

8 Resolved
80 Unresolved
Very poor 🤒
We don't know much about how Porsche handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Porsche and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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12:00 am EDT

Porsche The Epitome of Luxury and Performance

As someone deeply passionate about high-performance vehicles, I can confidently say that Porsche sets the bar high in every aspect. The experience of owning a Porsche is not just about driving a car; it's about embracing a lifestyle of luxury and excellence. The attention to detail in every Porsche model is unparalleled, reflecting the brand's commitment to quality and innovation. Reading through the reviews from fellow Porsche enthusiasts, it's clear that the bond between drivers and their Porsches goes beyond mere transportation. It's a relationship built on trust, exceptional service, and the thrill of the open road. If you're considering joining the Porsche family, rest assured that you're not just buying a car; you're investing in a legacy of automotive excellence that will elevate your driving experience to new heights.

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4:39 pm EST
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Porsche Porsche of Hawaii

I ordered and paid for a key fob ($777.86) on 12/15/2023 at Porsche Hawai’i for my 2005 Porsche Cayenne. On 1-5-24 I spoke with Earnie asking status. He told me because it was an older model that’s why it’s probably taking so long. I asked Earnie to call me back as soon as it comes in because it was important to me to get it. Today is [protected] so I thought I would call. Ernie was unavailable so I left a message with the service manager and he said he would have Earnie call me back. It’s been 45 days now with zero communication from Porsche and this is terrible customer service. I’ve recently retired and have considered purchasing a newer model but with this kind of treatment no way.

Desired outcome: Expedite delivery of part

Confidential Information Hidden: This section contains confidential information visible to verified Porsche representatives only. If you are affiliated with Porsche, please claim your business to access these details.

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6:38 am EDT

Porsche Porsche panamera hybrid

My porsche home charger provided by porsche doesn't charge my car and when I charge my car with fast charger it charges. When I took this up to porsche service they evaluated without testing and found fault with my car and asked to change the part and when I went home my car was charging fine with fast charger. When I addressed this to porsche they said a weird statement maybe my fast charging dock at home and work is not installed well that's why my car is charging so they think problem is with my car. I fail to see why porsche is not agreeing to faults and rectifies things by taking the cost rather than shoving it. Clients are supposed to be treated well but my experience with porsche antwerp has been very disappointing despite being porsche client for a decade. I would appreciate if you could take it up to the seniors and reach out to me. My name is shah and email is [protected]@hotmail.com

Desired outcome: I hope you take it up with seniors and reach out to me and if porsche thinks i have to replace part which charges my car fine then porch does it for free with guarantee it will work once part is replaced.

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Is Porsche legit?

Our verdict: Complaints Board's thorough examination reveals Porsche as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Porsche stands out for its commitment to quality and security. Clients considering Porsche should delve into its customer service record to gauge compatibility with their expectations.

Porsche earns 91% level of Trustworthiness

Perfect Trust Endorsement: Porsche achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Porsche. The company provides a physical address, 19 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Porsche has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Porsche.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Porsche.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Porsche.com you are considering visiting, which is associated with Porsche, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Porsche website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Porsche has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 88 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Porsche. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Cutting-edge performance
    2. Iconic, timeless design
    3. Advanced automotive technology
    4. Exceptional build quality
    5. Strong resale value
  1. Cons
    1. Premium pricing limits market reach
    2. High maintenance and ownership costs
    3. Limited model variety compared to competitors
    4. Potential for electric transition challenges
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2:04 pm EDT
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Porsche Porsche USA

I bought Macan S 2015 which was 2 years old car. My car was very well maintained, regular oil change, brake change and service done on certified Porsche dealership. My car has 82k miles, which is around 10k miles per year. I was driving on highway when the car completely lost a power and start shaking. All possible faults board computer showed. Mechanic said that the compression in the 4th cylinder completely lost and it might be do to broken piston, piston liners, or broken valve, as he can see oil on the spark and metallic parts in the oil. My car is out of warranty, but the question is how that possible that the car engine with such pedigree and history is broken on 82k miles. It was my favorite make. I bought it when was a fellow physician. I finished my fellowship, and now became attending surgeon. I was looking other Porsche to replace that one. I was ready to buy 911, or Panamera turbo s or Taycan. Now, Porsche is my biggest disappointment. Never again.

I do understand that for Porsche one client plus one client minus is not a big deal, but still I hope I'II let people know what you can expect. And there is no any other assistance programs to assist with repair that was estimated around 10k. And it was not my fault that metallic mechanical part broke on such low milage.

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7:46 pm EDT
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Porsche Extortion / deception practices by champion porsche - I lost my targa 4s - neo ruby star red porsche

Dear Mr. Lawrence,

My name is Elizabeth Elbert, M.D. I am a Porsche collector and had an extremely bad experience with

the Champion Porsche dealership in Pompano Beach, FL this past week which I want to make you

aware of. As one of the premier companies in the world, my experience is an extremely bad reflection

on Porsche’s image. The Champion Porsche dealership has been cited previously for unethical issues

and involved in multiple legal disputes. I was a victim of this last week - essentially EXTORTION. There

are multiple negative YouTube videos online regarding the Champion Porsche dealership in Pompano

Beach and many negative reviews which I’m now aware of.

Of note, I previously purchased a 2019 Miami Blue Carrera T from this particular dealership and also

have a 1987 Carrera 911. This current TARGA 4S Neo Ruby Star Red which is the current issue, was built specifically as a birthday present to myself. My birthday was this past week. I also paid to have my garage reconfigured with a Lift to accommodate a total of 4 Porsches. The Lift is complete at this time for the Targa 4S.

Essentially, I had a Targa 4S, 2023 Neo Ruby Star Red Porsche built through your MSRP program. The

MSRP price on the invoice is $174,900. and I put down a deposit of $40k. I made a special trip to Pompano Beach on 3/27/23 to meet with the sales rep., George Torres to “build the Porsche” from scratch. For unclear reasons, Mr. Torres was not at work that day and I met with his associate sales rep., Jimmy Hahn.

I followed the building of my Porsche over time on your tracking website for months with excitement and followed the vehicle’s progress through production.

I was notified by George Torres, the UNETHICAL, DECEPTIVE sales rep. at the Champion Dealership

on 6/28/23 that the car had arrived and he would like to have it delivered to me in Tampa, FL the following

day (two days ago) on 6/29/23. He said he would text me the invoice (included in this email) and to respond

“YES.” He would then in the meantime arrange for the transportation of the vehicle to Tampa. When I reviewed the invoice, it was essentially $50k over the MSRP price on the invoice. This is where the

deception and unethical standards apply. Mr. Torres never discussed with me that I would be paying an additional $50k “on top of the MSRP listed price” and I was not willing to pay the additional

$50k. This is essentially EXTORTION. I was led to believe that the total cost of the Targa 4S vehicle would

be the MSRP price of $174,900. minus the $40k deposit. No discussion of a additional $50k was ever mentioned. I discussed this by phone with Mr. Torres and the General Manager, Mark C. who I had never

met or spoken to before.

I had not set aside an additional $50k. I could have financed this but their feedback was UNETHICAL and DECEPTIVE. It was never verbalized that $50k would be “on top of” the MSRP value. They provided no

further correspondence and indicated they had my credit card information (to ? credit my deposit). They overnighted a $35,000 check via Fed-Ex to me and ceased all correspondence. Another sales rep. from a different dealership told me that Champion “would find a sucker willing to pay the $50k on top of the MSRP invoice cost.

I want my Targa 4S Ruby Star Red vehicle, which I spent the time building in person, making a special trip

to Pompano Beach, placing a $40k deposit on it and willing to pay the increased MSRP price of the car. If

you can provide any intervention, I would be extremely appreciative. I WANT THIS VEHICLE.

Thank you very much,

Elizabeth (Beth) Elbert, M.D.

Tampa, FL

Cell: [protected]

Desired outcome: I want the Targa 4S Neo Ruby Star Red Porsche which I “built from scratch” under the MSRP route and paid a deposit of $40k

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10:24 am EDT
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Porsche Service at Hennessy Porsche at Alpharetta

i bought a brand new Porsche Taycan electric 85 mile having problem with air conditioning. Calling Porsche asking for service . Schedule service today 6/22/23 for service with loaner but when I get there after waiting for scheduling over a month for a loner and there is no loaner car available as they promised. I have to take uber back to my home which about 45 min away from dealership. So who ever buying a car from this dealership forget about what your sales person or Porsche promised you especially when you are foreigner . HENNESSY PORSCHE HORRIBLE!

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5:04 pm EDT

Porsche Complete maintenance and sensor check engine light.

I own a 2017 Cayenne Porche. This vehicle was brought into the Hapeville Porche Service Center for maintenance on a sensor that was advising "Coolant level was above level. In addition, this vehicle was serviced the 2nd week in March for approximately 4 things that were needed per Porche. These things consist of Oil Gasket replaced, front Alignment, Coolant Filter replaced, and two new back tires replaced. However, on this day of service, the vehicle was driven home and gained a sever shaking that it didn't have before servicing. This caused me not to go over 50 MPH as my husband and I arrived home. Furthermore, we phoned the dealer back and advised the service center what was going on, and was advised they didn't have the filter replaced, and that the SUV had not been test driven. Finally, we took the vehicle back and it remained for approximately one week due to being updated the back two tires may be the cause of the shake. The vehicle was driven home, and appeared ok but still a slight shake to it. The following week my son and I decided to drive it, and the shaking was so sever that now this has caused the check engine light to appear. The total we have spent is $5600.00. Without any concerns, I did call back to Porche to see if possible, it can be re-diagnosed to see really what the problem could be. I am very disappointed with this dealer in Hapeville, that I would rather take it to Roswell Ga. I have been without a vehicle for approximately, one month. My husband and I can't even consider a trade in until we find out really what has been damaged or not repaired, although they advised it was done. The truck had no real issues until then. It's almost like this problem is lingering and Porche in Hapeville, Ga, had no compassion. I have receipts and invoices on what they advised was repaired. My name is China Mosley, I can be contacted @ [protected], or email me at China_k_ [protected]@yahoo.com, or [protected]@gmail.com

Desired outcome: The vehicle is not drivable, as well as the check-engine sensor is now on. We have decided to see if another location, such as Roswell Porche Dealership, can do another diagnostic testing.

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10:13 pm EDT

Porsche no information on car arrival date until car arrived ???

i have been calling the car saleman for months, no return call or messages from him and finally after calling non stop for 20 time on april 6, he answered my call and told me my car will arrived tomorrow april 7 at the port, and i need to pay the balance tomorrow so that company can clear the custom tax.

my car is purchase from porsche malaysia at ara damansara branch.

Desired outcome: until today i cant get my car as my simple requested number 1314 is not avialable.i would need to wait a while longer to get that number.i wish to get my car ASAP

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10:04 am EDT
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Porsche Porsche Taycan 2020 Turbo

I had my Taycan in for repairs in May 2022, I have yet to receive the car back! What a joke. They keep giving me the run around. I will be filing a lawsuit and going to local news with this one through my contacts. I am an established Investment banker that speaks to the media often. I have several emails promising my car would be ready last October. I am so done with this. I paid over $150,000 for a car that can't get repaired in ONE YEAR! I have several emails that I will release to media. I demand an answer and my money back for my vehicle.

Serial #
wpoac2y17lsa71373
2020 White Taycan Turbo

Desired outcome: I want my money back.

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6:30 am EDT
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Porsche Android auto on Macan 2023

Please confirm is the Audroid Auto is available on the Porsche Macan 2023, as I can not get a definitive answer from the dealer in South Africa, where I purchased the new vehicle end of 2022.

Let me know the step to follow to get this application working on the car.

My e mail is [protected]@mweb.co.za phone +27 [protected]

Thank you for a prompt response.

R. Boninelli

Desired outcome: Android Auto to work on my new Macan

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10:47 am EST

Porsche 2016 porche cayenne base, this company made a beautiful fun car into a customer service nightmare!

So back in October 2022 I took my 2016 Porsche Cayenne over 100 miles away from home to have a great weekend with my friends. Car was running great and I was enjoying my time. At the end of the trip I went to go home and the car would not start giving me DME Failure lights. Long story short I had to have the Car towed back to Porsche taking 3 hours to get it home in the rain. And paid $500 in total towing fees! Jack Daniel Porsche was excellent and gave me a loaner the next day. A few days later the tech determined that it was a bad DME and was going to cost $2700 to repair it. I asked the tech if these parts go so prematurely and he stated he never saw one go yet especially this early. I had no choice but to move forward. Then to top all of that off the part had to be ordered from Germany and it was back ordered for 1 month! So after a ruined trip, waiting for a part for 1 month, spending $2700 to repair my car on a part that shouldn't have went in only 6 years. I call Porsche USA to talk to them about this problem and the inconvenience I went through. It took a week or so to get back to me but Porsche did say they are looking into it. So I get call from a customer Rep named Rita, where she says glad the car was fix and if you need anything else please call us. I was like wait that's it, that's all you are going to do? SHe then sounded like she was reading from a card stating "due to your vehicle being out of warranty there is nothing we can do". I said I understand that but I believe porsche has nothing but high quality parts in their cars, which is why we pay so much for them, and this part should not of died after 6 years. So I get the robotic response again of"due to your vehicle being out of warranty there is nothing we can do" So I said OK can I speak to a supervisor? Rita stated that she was a supervisor which I said great, then you can help me with this. I stated I am not lookinig to have the part paid for even though I used my home equity money to pay for it. But maybe just pay for the $500 towing or even give me a free oil change any kind opf gesture to make this a little better. Rita stated that she cannot do anything which we all know if you are a supervisor you can do something to resolve the problem. I wasn't asking for much just a gesture to show you care about your customers and to try to make this better. But nope I just got the same robotic response and she was moving on. I said I love my cayenne and just want something to get rid of the sour taste in my mouth from this experience. But the answer was no and I guess I am not up to porsche standards to resolve this! So after being such a long standing Porsche fan and finally buying my first one, I don't see a future with this car company anymore! I'll go back to BMW at least they know how to treat their customers when problems like this happen! Porsche makes some expensive but awesome cars but when you have a poor customer service the car becomes average at best! Paying this kind of money I expect service and people going out of their way to make sure every customer has a great experience!

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9:29 am EST
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Porsche 2022 porsche cayenne

I purchased a new 2022 Porsche Cayenne on December 4th 2021 from Porsche Atlanta Perimeter. This is my 3rd Cayenne in a row that I have purchased. I did not experience any major issues with the previous two purchases and I enjoyed them very much. I experienced issues with the Porsche Communication Management (PCM) right away. The PCM has LOGGED ME OUT many many times requiring me to either contact the Porsche Customer Service Rep for new cars at Porsche Atlanta Perimeter or Porsche Customer Services at [protected] to reset and log back in. This continues to happen. The PCM system has also gone out "off" while driving and come back on later. I am retired military and so on one occasion while driving from Fayetteville GA "home" to Columbus GA Fort Benning the PCM went out for several miles only to come back on later "VERY LOUD" I was startled and swerved, almost wrecking the car upon this happening. This continues to happen. I returned the vehicle to Porsche Atlanta Perimeter and was initially told that they were ordering a new PCM from Germany. I was then subsequently informed that would not be able to do because they could not duplicate the problem.

Side Mirrors: The side mirrors while have folded up while driving which requires me to pull over, cut the car off and then restart to have them re-open. This continues to happen. Extremely frustrated with everything I stopped driving the vehicle since June. I decided about 6 weeks ago to once again return it to Porsche Atlanta Perimeter in hopes they could fix the issues however, I have recently been informed that once again they could not replicate this issues and therefore are requiring me to pick it up "NOT FIXED!" THIS IS A LUXURY VEHIICLE THAT I HAVE PAID A LOT OF MONEY FOR. THIS IS MY THIRD CAYENNE. I JUST WANT IT TO WORK PROPERLY AND AM ASKING FOR HELP.

Desired outcome: I want the issues resolved or I want a new vehicle. I have had nothing but problems with this one.

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8:23 pm EST

Porsche Dealer coded entire car with incorrect vin and will not rectify it

My local dealer - Porsche of Redwood City, California had my 2016 Macan S for coding in replacement computer modules on Nov 14th 2022. They have coded all the car modules to the wrong VIN, so it does not match the chassis. The car now cannot enter All Wheel Drive mode and there is a dashboard error. When I scanned the vehicle, it shows the VIN is incorrect.

The service manager (Lawrence Strong) refuses to rectify the issue unless I buy all brand new modules from them for many thousands of dollars. There is nothing wrong with the old hardware, they just need the same coding process running again but with the correct VIN. This is a

Desired outcome: I need the VIN correcting in my vehicle modules to match the chassis VIN

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6:54 pm EDT

Porsche Replacing a simple part

Hello Porsche People: I own a 2008 Cayman S. The mileage on my car is just about 50,000 miles. But alas, while cleaning my windshield, the interior rear-view mirror, without even touching it, just collapsed. I discovered a small piece of plastic that somehow just broke from the metal ring that keeps the mirror in place around the ball attached to the windshield. And now my mirror just flops and cannot be reinserted back into the ball on the arm of the support.

Desired outcome: I am asking, respectfully if your company can send me a new replacement interior rear-view mirror Thank you ...

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3:42 pm EDT

Porsche Porsche roadside assistance

I, Margaret Pajak, am an owner of 2022 Porsche Cayenne Hybrid.

On Sunday, October 2, 2022, at approximately 7 pm,I had a flat tire on my my car on I-55 North. I was on the side of a very busy highway and needed quick response to my problem.

I called Porsche roadside assistance and was told that I have a spare tire so they can send someone to change it. I questioned if Hybrid car comes with the spare since the battery is located in the trunk but was assured that it does. 90 min later, a technician from Inmans Auto Rescue showed up. He called me first to confirm location. Right after his call, I received a call from a supervisor at Porsche roadside assistance to confirm location. At that time, I believe she was on a call with Inmans Auto Rescue. I informed her that I had already spoken with the technician so all should be good. She said " I am so sorry but your request just got cancelled". She had no explanation on how or why. The technician showed up but could not assist until I placed another request in. Once that was done and almost 2 hours later from the original call, he could not find the tire because there was no spare tire.

So now, I had to call again to request the towing and waiting another 90 minutes for Redline towing to show up.

This was a very bad experience, mostly due to a lack of knowledge of the Porsche roadside assistance operator. It took 3.5 hours for me to finally get some help. This is not acceptable by any standards, let alone Porsche. I would expect a better service from one of the top car maker.

You can contact me via phone at [protected] or via email at [protected]@gmail.com.

Desired outcome: Quicker response and assistance.Knowledgeable operators.Some type of remediation for bad experience.

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4:09 pm EDT

Porsche PCM obsolete in 3 years

I have a 2019 cayenne, I have a contract for the pcm map services. I have just been told that the pcm map is now unusable and not supported. I have lost traffic, all my locations, and satellite view. I’m deeply concerned as I have ordered a 2023 cayenne turbo GT, and wonder if the PCM or other critical systems will have a similar 3 year life span.

Matthew rose

[protected]

Vin wp1aa2ay8kda11498

Desired outcome: I would like reassurance after receiving delivery of a $230,000 car in December that one of the most critical interactive systems in the car will not be obsolete in three years and disable critical features

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7:14 pm EDT
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Porsche Macan 2020

My speedometer is faulty. I had it calibrated at a calibration center. They found , as I expected, that the speedometer is reading 3mph faster than I am actually traveling. They checked from 25 to 75 mph and it consistently read 3mph faster than the actual speed. I am not only concerned that the speedometer is faulty, but more importantly, that this has and will continue to increase my odometer mileage. For every hour I drive the odometer will add an extra 3 miles. If I drove in traffic at an average of 30mph the odometer would read 33 miles - a 10% increase.

My falsely high odometer will affect my warranty which will run out faster and the resale value of my car.

When I took this information to my local service department at Checkered Flag Porsche in Virginia Beach they told me that this is a problem they are unable to fix and suggested that I contact Porsche of America.

I trust this is an issue your company can take care of.

Sincerely

Malcolm Smith MD.

Desired outcome: Repair and compensate

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Update by Malcolm Macpherson-Smith
Sep 13, 2022 1:41 pm EDT

Where can I find the Company's reply? On this website or directly to my email?

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12:47 pm EDT
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Porsche roadside

My 2020 macan had 2 blown out tires and damaged the rims from hitting debris in the road, we called saturday to schedule car pickup with porsche roadside service on monday june 20, the first tow truck showed up not with flat bed, car can not be towed without flatbed...Porsche stated they issued a flat bed. Called another tow truck to pick up, 4 hours later as to when they were supposed to show up texted me and said sending another vendor for the other vendor canceled the tow, so here we sit again for another hour to two hours. This is unacceptable for porsche.

This is the second time that i have had this issue with roadside porsche, when i have to sit somewhere for that long it is unacceptable, i am sure that would be for anybody, it does not take that long to get a tow, i know this for my husband & i are also in the service industry for broke down motorhomes or trucks!

any company that lets people sit on the side of road for that long is not acceptable, i expect more from porsche.

The safety for one is important i guess not with porsche, i am very up set that this has happened to me twice and no one seems to care.

As i am typing this my car still sits here with no tow and no concern from porsche, them my car will be towed to the dealership whenever that may be and have to order new tires, rims and who knows when i will get the porsche back from them due to having to order items for my porsche.

I would think your company is better than this and care about peoples safety i guess i was wrong.

Jacque flowers

[protected]

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8:39 pm EDT
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Porsche Ongoing problems as explained below

My Porsche 911 has had ongoing problems With warning lights flashing and the car then vibrating. This is occurred numerous time beginning January 2020 (and perhaps before) The car has been at Porsche service centre six times but the problem reoccurs continuously . My extended warranty is up next week and after numerous emails back and forth from North American support, Porsche explaining my concerns about the potential for ongoing substantial expenses after my warrantee expires and a lower resale value. In response, their North American customer service people try to buy me off with $1300 which I felt was a bit of an insult. Hardly what I expect from a prestigious company like Porsche. During my numerous correspondence with them they seem to almost ignore my concerns. I’m a very unhappy customer.

Desired outcome: Not potential ongoing expenses for samer problem and protection against devalued vehicle

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9:05 pm EST

Porsche Recall on transfer case

I am very upset with Porsche and how I was treated, I have a 2011 cayenne, I noticed there was a problem with the transmission when I drove it, I looked into it and found out there was a recall on it and an extended warranty through Porsche I was initially told by Porsche that they will fix it only to be told they will not and they basically lied toe

Desired outcome: I want my car fixed period

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Update by mc-charna baawine
Jan 19, 2022 9:09 pm EST

I was misled and lied to I am what's upsetting is the fact that I am being told that nobody told me my car would be fixed you can pull the phone logs and listen to the conversation this is horrible customer service and I will call every government agency about this until my car is fixed if you guys want to keep saying it's an old cat they you can replace it for me

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Porsche In-depth Review

In summary, Porsche website offer detailed information about their cars, history, and services. It is good place for learn about Porsche and what make them special in car industry. Now, let us look at different aspects of Porsche based on their website.

1. Company Overview

  1. History and Background: Porsche have rich history, starting from 1948. They famous for sports cars like 911.
  2. Vision and Mission: Porsche aim to combine tradition with innovation, and their mission is to be most sustainable brand for exclusive and sporty mobility.
  3. Market Position and Brand Reputation: Porsche is known for high-quality, luxury sports cars. They have strong brand reputation and loyal customer base.

2. Product Range

  1. Models and Variants: Porsche offer many models like 911, Panamera, Macan, Cayenne, and Taycan with different variants for each.
  2. Features and Specifications: Each model come with unique features and high specifications, like powerful engines and luxurious interiors.
  3. Innovation and Technology: Porsche use latest technology, like electric powertrains in Taycan and advanced driver assistance systems.

3. Customer Experience

  1. Showroom and Buying Process: Porsche showrooms are designed to be welcoming, with knowledgeable staff. Buying process is premium and personalized.
  2. Customization Options: Customers can customize their Porsche with many options for colors, materials, and features.
  3. Delivery and Handover: Porsche ensure a memorable handover experience, with thorough explanation of car's features.

4. Performance and Reliability

  1. Engine and Powertrain Options: Porsche offer range of engines, from efficient four-cylinders to powerful turbocharged ones.
  2. Handling and Drive Comfort: Porsche cars known for excellent handling and driving comfort, suitable for both track and daily use.
  3. Safety Features and Ratings: Porsche equip their cars with advanced safety features, and they generally receive high safety ratings.

5. After-Sales Service

  1. Warranty and Maintenance Programs: Porsche provide comprehensive warranty and maintenance programs to keep cars in top condition.
  2. Service Network and Availability: They have wide service network, making it easy for customers to get service when needed.
  3. Parts and Accessories: Porsche offer genuine parts and wide range of accessories for personalization.

6. Sustainability Efforts

  1. Environmental Initiatives: Porsche is working on reducing CO2 emissions and improving sustainability in production.
  2. Electric and Hybrid Vehicle Options: They offer electric models like Taycan and hybrid options in other models.
  3. Corporate Social Responsibility: Porsche engage in various CSR activities, focusing on education, innovation, and environment.

7. Cost and Value

  1. Pricing Structure: Porsche cars are premium priced, reflecting their luxury and performance.
  2. Depreciation and Resale Value: Porsche vehicles tend to hold their value well over time.
  3. Financing and Leasing Options: Porsche offer various financing and leasing options to make their cars more accessible.

8. Customer Reviews and Testimonials

  1. Owner Satisfaction: Many owners express high satisfaction with their Porsche, citing performance and quality.
  2. Common Praises and Complaints: Common praises are for driving experience and design, while complaints may be about cost of maintenance.
  3. Independent Review Scores: Porsche generally receive high scores from independent reviewers for performance and luxury.

9. Digital Experience

  1. Website Usability and Online Services: Porsche website is user-friendly, with easy navigation and detailed information about products and services.
  2. Mobile App Functionality: Porsche offer mobile app with features like remote control and vehicle tracking.
  3. Digital Engagement and Social Media Presence: Porsche is active on social media, engaging with customers and fans.

10. Community and Lifestyle

  1. Brand Events and Experiences: Porsche host events like driving experiences and track days for customers.
  2. Owner Clubs and Communities: There are many Porsche clubs and communities where owners can connect and share their passion.
  3. Merchandise and Lifestyle Products: Porsche offer range of merchandise and lifestyle products for fans and owners.

11. Comparison with Competitors

  1. Market Comparison: Porsche compete with other luxury brands like Ferrari, Lamborghini, and Mercedes-Benz.
  2. Performance Benchmarks: Porsche cars often set high performance benchmarks in their categories.
  3. Price and Feature Comparisons: While Porsche are premium priced, they offer unique features and performance that justify cost.

12. Pros and Cons

  1. Summary of Strengths: Porsche strengths are in performance, brand prestige, and quality of vehicles.
  2. Summary of Weaknesses: High maintenance costs and premium pricing can be seen as weaknesses.

13. Final Verdict

Porsche offer exceptional cars with focus on performance and luxury. They have strong brand and loyal following. If you value driving experience and can afford premium, Porsche is excellent choice. With move towards electric vehicles, future for Porsche look promising with models like Taycan leading way.

How to file a complaint about Porsche?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Porsche in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Porsche. Include key areas of concern, relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Porsche on ComplaintsBoard.com.

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Phone numbers

8800 775 5911 1800 103 6911 More phone numbers

Website

www.porsche.com

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