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Costco / lousy tv warranty

Columbus, OH, United States Review updated:

Don't buy tv's from costco. And if you make this mistake, don't rub salt in the wound by getting extended warranties. We got a 3-year warranty when purchasing tvs from costco and using our american express card. Electronics manager told us if there was any problems, they would send out a tech to repair the problem, and if it could not be repaired, they would replace it with a current model of equitable size/traits. We purchased 5 tv's (32"-55" flat panels) and had a problem with one of them. Called costco's "concierge services [protected]) and after nearly 30 minutes on the phone trying to"reset" the tv and being put on hold, were transferred to costsco's 3rd party repair service. Their response? Take the tv over to a local shop they partner with (45 minute drive, in a dilapidated part of the city) and drop it off. We'd also get the pleasure of a second 1.5 hour round trip to pick up the tv in a few weeks.

Moral of the story: don't buy your tv's from costco

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Comments

  • Th
      1st of May, 2012

    Costco has the most consumer friendly return policy of all the retail stores, bar none. I couldn't think of a store I would perfer to buy a TV from.

    0 Votes
  • Re
      25th of Sep, 2015

    Printers also ... HP in particular. They will do anything they can do wiggle out of replacing the product. HP is one lousy company and Costco is not far behind.

    0 Votes
  • Ma
      14th of Jan, 2016

    We purchased a new Sharp HDTV from Costco and within the first year the picture had lines going through it. After a lot of hassle with Costco Concierge Services in trying to fix it, Sharp said we would have to accept a refurbished TV similar to the one we had. Well guess what, the picture and sound on this refurbished TV is going out. You would think for $1, 100 we would get a new TV if the thing didn't work in the first year. We will never buy another TV from Costco ever. It's the worst experience we have ever had.

    0 Votes

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