Conns / terrible customer service!
We feel like we are being scammed- Recently we went to Conns in Round Rock, TX to purchase a Television. We purchased a 61' Samsung DLP. After afew days we started to notice tilting and bowing of the picture and also made a slight popping sound. We took the TV to the store a week after the purchase to return it. The manager was very awkward and was not helpful at all. He stated that there would be a 15% restocking fee. Which is very wrong because the TV has a manufactures defect. He stated that the service Tech needs to come out and check the television in order to not get charged the restocking fee. The day the tech arrived he stated that it was tilting and bowing and that it was a manufactures defect. He had me take pictures with my camera to email to him for proof. After a week of delay he went back and stated on his report that there was nothing wrong with the television. We were very frustrated by the situation so we loaded up the television and took it back to the store. The manager stated that they have found at least five Televisions with the same defect but we are not able to return it. The service manager needs to approve the return. The television was left at the store with the manager. We have records of everyone we have spoken to and the pictures to prove everything we have done to resolve this situation this is our next step. This cant be true- the television is defective and we as customers should have right to return it. It has been 2 weeks and still no resolution. We are being severely mistreated by the store and the tech. I need help to resolve this situation as soon as possible.
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