Comcast / Xfinity review: big rebate scam! 47

I completed the paperwork for a rebate and never received it. When I inquired, Broadband National claimed the rebate check had been cashed but they refused to provide a copy of the check or identify the clearing bank. I filed a complaint of a stolen check to the to the sheriff's office. The deputy called Broadband and told them he needed a copy of the cleared check to investigate my complaint. Broadband stiffed him and told him to get a warrant, which will not happen because I live in Florida and the Broadband office is in Michigan. What kind of business refuses to cooperate with local law enforcement? A professional scam artist who knows that it is costly and difficult for the local deputy to obtain and enforce a warrant aross state lines for a matter of a $100 rebate.

I had been with verizon for over a year and was very satisfied except for my bill being increased by $20 after my 1 year was completed. So when I received a postcard in the mail from Comcast offering a $250 rebate if I signed up for the triple play for $139 (which is what I already had with Verizon...and was paying little bit more than that) I jumped on th deal. 2 mos later I called them up checking on the status of my rebate. First off---- I was told they never received my signed contract, except I NEVER received a contract for me to sign, nor was told there was one to sign. secondly---I was told I was LYING (yes he called me a liar) because they have never ran a special more than $150 which is a complete and utter lie... to be called a liar was maddening and totally uncalled for. thirdly---- they told me they will not honor any rebate that might have been offered because it has now been passed the thrity days. I am pissed and will be filing a complaint with the Better business Bureau. These people need to be stopped.

I was expecting to receive a $300 rebate from Comcast when I ordered the service online. Instead I was told that Comcast had no record of my online order and I wouldn't be receiving a rebate...We need a class action lawsuit..

Yes, I two got sucked into this scam in April, 2009... I was suppose to receive a $200
rebate for the triple play and STILL have not received it...I have called comcast 1800 # so many times and get a different answer every time as to why I havn't received it... I was now told to go to my local comcast office that they could help me but the customer service reps there said that they don't know why I was sent there and they can't help me... They gave me an e-mail address tho submit my rebate to and said I would definitely get it and that a lot of people have not received their rebate... I already submitted my info. to that website back in OCT 09, and still nothing... Your right I think I'll try the new's investagartor's in my area as well and see if I can get somewhere there and then to BBB

I didn't see this website soon enough as I signed up for the Comcast Triple bundle about 6 months ago. I'm supposed to get 275$ rebate and I was getting the runa around. I plan to teminate my membership if this doesn't get resolve. Oh, I'll let my friends and family know this experience before they sign up with Comcast.

I work for Bridgevine and may be able to help you get your rebate issues resolved quickly. Please email me your information and let me help.

Mark Ballard
mark.ballard@bridgevine.com

They will be busted by me. I'm calling the local news now.

Comcast sucks. I also have been waiting since June for my 100 dollar rebate and they keep telling me its in the mail. After 3 months they said they sent out another check but still nothing. I am just waiting for Verizon to come to the neighborhood so I can cancel my account. I will at that time refuse to pay the last payment so see I then will get my $100. rebate, just do not make last bill payment.

I experienced the same thing. When I called Comcast, the customer service personnel laughed at me when I told him I was promised the $200 rebate. I don't remember signing anything though. The move from one state to another was stressful enough. I totally agree on how awful these scams are.

Hello everybody,

I work at Bridgevine and don't like to see unhappy customers. Please email me your confirmation code if you still have it and I'll personally look into this matter and report directly back to you.

Thanks
Mark Ballard
mark.ballard@bridgevine.com

OMG! They are pulling there same crap on me. What a bunch of ###. I sent them everything they needed. All of a sudden meipt wasnt included. What horse ###! Keep away from runaround comcast. Im dropping tem and going to ATT

New year, same scam. I have been trying since August to get my $200 rebate for my triple play Comcast order. Comcast is now using Homes Club to process requests. Different company, same scam. How do these people sleep at night? Shame on them! I guess that it just goes to prove that if it looks to good to be true it probably isn't. I will just have to cancel my service when I find a suitable replacement.

I initially thought that is was just my situation but feel a little better knowing that others are also getting screwed.
Misery must just like company.

DON`T BUY FROM COMCAST!...I am having the same problem. I was promissed a $200 gift card a year ago. I have been calling for months trying to get the card and getting the run around. I finally received a rebate for $125, not the $200 that I was promissed and now I am back to battling with them and going through the run around again.

I wish I had read these complaints before ordering Double Play and the equipments from Bridgevine (Broadband National). I received about 7 of their emails confirming my comcast and equipment orders through them. Today I spent about 4 hours on the phone with them (most of that time was spent on hold or having to call back from being disconnected from them suddenly) and was told that I would not be eligible for their rebates ($225 for Double Play and $110 for equipments) because their record showed that I did not order through them. Do I have any recourse for this scam?

I have been trying for ten months to get my rebates! I keep getting bounced back to two or three variations of emails from you will hear in 5-7 days to you will hear something shortly. It is complete fraud I have followed up EVERY time for ten months it is like being on a treadmill going round and round

All I had to do was type in COMCAST REBATE SCAM and I found exactly what I have been going through for the past 6 months. I mailed in my Rebate form for the Triple Play Preferred $225 on 2/15/08 and have been calling since the end of May and the 1st time I was told 16-18 weeks from the time they receive the rebate and not when I mail the rebate and that their P.O. Box Confirmation Center will notify them (whomever they are) when the 18 weeks are up and to release the rebate. So I have called the begining of July, August, September, October and each month I am told I am on the list to receive the rebate and it will be release the end of the month .. same story so i finally asked to speak to a supervisor/mamnager and was told they would definately mail the check on 10/17/08 and so I call again today 10/29/08 and was told they will mail in 2 more weeks. I mean WTF - So I have had to leave a 2nd message for a Supervisor/Manager to call me back. I am ready to file a former complaint with BBB - anyone want to get on board and file a legal complaint?

Does anyone have the information on a class action suit for this? I submitted my paperwork on $180 worth of rebates with Bridgevine (now 14 weeks and 1 day) and they still say the process is pending and it could take 10-16 weeks. I seriously doubt I will see that check by week 16. I've called Bridgevine several times and gotten no where. I found out that the "company" Bridgevine has outsourced to handle the rebate processing is called "Bridgevine Rebate Company" but I was told was a totally different company.

I registered for the Comcast Triple Play $100 rebate. When I went back to the www.checkmyrebate.com it said my tracking number was invalid (thank God I have kept the email with my confirmation number). I called Comcast and they have said that I should go down to my local office to "sort it out." I asked if I was going to be reimbursed for the 20 mile round trip to get to my local office. They suggested telling the people at the local office that and get a credit on my account. I will keep you up to date on the BS I am going to have to go through for this, or the lawyer's name for the class action lawsuit I will file.

(Triple play 100.00 rebate)
I have subscribed to the triple play in May 2008 with Comcast, filed June 2008 on the Comcast triple play website, this is the end of August and now Comcast tells me that I have to wait 3mo from the time I actually registered. not the time that I actually got triple play installed. so i will be eligible in Sept and then have to wait 3 to 4 weeks before I get my rebate. Has anybody received a rebate yet or is this a scam. please post any replies so I know what to expect. I called COMCAST AND THEY TELL ME THEY WILL CALL ME BACK .
Darlene

Same here, got a postcard from them saying "The service provider is showing a different company as Affiliate of Record for your service order; therefore, the order placed through Broadband National is not a valid service order."

What kind of crap is this? This was ordered via Broadband National website.
Anyway, I have told all friends and relatives to avoid this company. Not worth the trouble.

Where can I file a complaint?

Well, it looks like I will not bother will BBN again.
I live chated to a Comcast rep yesterday and they said nothing is being ordered from them and there is no service at my address. Long story short= Not happy.

I signed up for Comcast Performance Service through BroadbandNational almost a week ago. They sent me a confirmation email that seems fake and the signup had also seemed fake. Am I going to actually get the internet service and when is the modem going to come? I'm afraid I'm going to get the modem but have no actual service with Comcast. Well I don't know if the modem and router are going to ever arrive because the tracking number they gave me wasn't found by any major shipping company. All the signup asked for was Name, Phone number, Address, Email.

Any heads-up would be appreciated.

I am having similar problem with Comcast Triple Play $100 gift check promotion, after nearly five months, no check and no one at Comcast Customer Service can seem to solve the problem, they say they have no access or control over this promotion, although Comcast sends me a bill each month for the service I ordered. There is a website to access but you get the following message:

Registered – We have received your online registration for this offer however we have not been able to confirm that all of the eligibility criteria have been completed. Please check back after you have reached day 90 from your National Triple Play installation date.

Tracking No: [protected] Registered
Date Registered Online: 3/18/2008
Date Processed:
Date Shipped:

Your National Non Sub $100 Gift Check registration was received on 3/18/2008

This seems to be fraud or at the least deceptive advertising. Any idea where to go next?

I sent my request for a rebate in over 8 months ago. Up until 2 weeks ago they kept telling me that my address was invalid and that Comcast could not verify me as a customer. I sent a letter copied to the Better Business Bureau and the next time I called they told me it would be sent out within the next few days. That was 2 weeks ago.

I am on the phone with them as I type this and now they are telling me that it will take until August, despite the fact they told me 2 weeks ago the problem was cleared up.

BIG SCAM!

I'm kinda lucky. I was supposed to get $150 back, but rebatestatus.com says I'm getting $100 by the end of the month. So the process is taking about six months total. :( Also, it seems the company has changed its name: Bridgevine (Formerly Broadband National).

Call your credit card company and challenge the charges. Emphasis they did not fulfill their end of the deal. The complaint is not that you did not get your modem but that they did not honor the rebates or provide the services paid for. When you fill out the complaint paperwork attach everything you can find about the rebate scam. Let the credit card company decide. Most times your credit card company will side with you.

I ordered comcast double play. Now that I am trying to get my $150 rebate, broadband national says I never ordered througgh them. Comcast says they don't know who I ordered through. huh? They say it's my proble. The confirmation number means nothing? Since Comcast connected service for me, you would think they would know who ordreed it for me. I am not giving up. I am insisting that Comcast pays me the $150. I'm working my way up the ladder with this issue.

I've had the same problem. My service signup goes back to August or 2007, and I finally in late April of 2008 actually got the postcard that I had been denied.

All I can say is document EVERYTHING when you first sign up. Take screen shots of websites, etc. I just talked to the complain department at Comcast corporate at the number at the top of this link. They were helpful, and they said they were going to escalate the complaint and that an executive in my region would contact me within 24 hours for more information.

What a bunch of cr*p! I have be strung along since February 13. I spent time on the phone with ComCast customer service with Broad BandNational at the same time. They PROMISED a check in 2 weeks. I sent an email to ron.clere@broadbandnational.com some hot shot at ComCast. No response. I think I will bring it to the attention of that TV show that shoves microphones in execs faces to have them explain. I know where I would love to shove this rebate form. I am sure the District Attorney of the State of Illinois would be glad to know about this as well. What a scam!

Just for the record, I have now received and cashed my 2nd rebate. On top of that, they sent me more than I had coming. It took nearly 7 months of frequent complaining, but maybe that is what it takes. The checks were from Bridgevine (no longer Broadband National). Persistence pays off. That is all.

I also bought a DSL connection thru BROADBAND NATIONAL. Was promissed a rebate of $125.00. After 6 months they said I did not qualify even tho their web site said They got my info and they will notify me when my rebate check is sent.
It took months just to get an answer from them. I also have copies of everything I sent in so I did indeed send them everything I was supposed to.
It seems to be a rip off.

I wish i have seen this website before ordering the internet service through broadband national. I agree the post here! I suppose to get a $40 mail in rebate for my wireless router and a $25 cash back by ordering the new time warner road runner internet service through them. After i received my wireless router and ready to fill in the rebate form, i realized that i am missing one of the two confirmation numbers. I dig into my email and found the confirmation number from roadrunner but nothing from broadband national. I phoned them and asked about it and the guy kept telling that I didn't order the service through them because no information was found in their system! This is ridiculous! How could i receive my wireless router in the mail if they don't have my address or information? They also saying i might phone to the roadrunner company when ordering the service rather than through them. I even went through my cell phone record and prove to myself that I did ring to BROADBAND NATIONAL. They are such a lier! DON'T ever do business with them.

OK, bad luck. Forget about that $25 cash back. I submitted the $40 rebate last year June which I believe I qualified for since I did give them a copy of the receipt. Guess what? The rebate status still saying it is still being processed. And now is March 2008! I hope a lawyer or fraud business investigation agent would give the justice back for us.

I have been going through exactly what is being discussed here, including being rejected for supposedly submitting the wrong paperwork. However, after over 6 months of frequent calling, complaining, emailing, and even resubmitting original paperwork, I have finally received the first of 2 checks owed. They say the next one will be mailed shortly. Who knows? After all the lies and garbage I have been told from these imbeciles, I never really expected anything. You should never have to contact this company for what you are owed, and they damn well know it. This is a huge scam, as I am sure most people never get a cent and eventually quit complaining. That is exactly what they want, as they know a company like Comcast will do absolutely nothing about it. After all, they already have your business. Don't they? If you give up, they make more money. I suggest you never quit complaining. If I don't get my next check soon, I will continue to bother them until the end of time. I don't suggest being overly obnoxious, but rather being persistent about, "WHERE IS MY MONEY?" They are now calling themselves Bridgevine. I am certain that they have had numerous past problems that have caused this and I would be surprised if filing a complaint with the Federal Trade Commission would elicit a positive result. But, you never know if you don't try. Good luck!

I am now in the process of getting the runaround on a modem and internet service I ordered in January, 2008. I was supposed to receive $90 on the model and $125 on the initiation of internet service. Has anyone tried notifying the attorney general of Florida? The BBB? The newspaper (Sun Sentinel or P.B. Post). I would like to know if ANYONE HAS EVER RECEIVED WHAT THEY WERE PROMISED. Thanks. Sandy.

Broadband National also allows all your personal information to be accessed by anyone. For example the original poster's phone number is xxx-334-9914 and lives in the zip code 75098. I could post his exact address, but that wouldn't be nice.

Here's how I found out...

Go to www.broadbandnational.com/salesteam
Select a login, no password is required
Click on Order Search
Put in a last name in the Contact Name field
Hit enter

Bam! Lots of personal info here! And all you need to know is their last name or phone number.

Broadband National is now Bridgevine, and I am in the process of having Comcast try to help me with my rebate. When ordering comcast, I saved several websites, and placed an order with the wrong one by accident, since they all started looking the same to me, but I cancelled that order before one day had even passed, and placed the order with ComcastSpecial.com (Broadband National) and filled out every piece of paperwork and copied everything... perfectly. I took notes of dates sent, etc... Eventually Bridgevine (Broadband National) sent me a card stating that my "service provider is showing a different company as Affiliate of Record for your service order, therefore the order placed through Broadband National is not a valid service order." Then the card proceeded to tell me to resubmit the offer etc... So, I called Comcast and they didn't know how they could help, then I called Bridgevine and spoke to a couple of ladies with extremely heavy middle-eastern accents (in Florida - according to Sharleen) that I had a very hard time understanding, and THEY were getting very huffy with me and seemed insulted that I could not understand them. I did understand them after I repeatedly asked them to SLOW DOWN. I got nowhere with them. They claimed that only new customers are eligible for the rebate. A new customer is one that has not had comcast in the past 120 days. I, of course, did NOT have any comcast service in the past 120 days. I placed an order with the wrong authorized comcast provider, and cancelled it within one day. Of course Bridgevine wants to use that as a reason to say that I am not a "new" customer. During the weeks leading up to my actually becoming a real comcast customer, I had WOW cable/phone/web, and had no activity or visits by or with anyone from comcast. I called our local Comcast numbers, and the first couple of people that attempted to help me completely understood the problem (I'm glad they speak clear English), and had be thinking that this would be cleared up. They were both very polite. So, my issue was elevated to someone named Sharon with Comcast (what city or state she is in is unknown to me), and she has not replied to my calls. She had called and left me an intial message needing more information from me. She said that she needed to know the city, and market that I am in. HOW can she know that I have a problem and not know who I am and where I live?! Anyway, she left me a message that sounded more like someone that was NOT involved with customer service. She sounded as if I was making her life difficult. She had a very condescending tone in her message. I will keep trying to get in touch with her, and I will remind her that if customers like me didn't have problems that needed to be solved, she wouldn't have her job!

joe
in the Detroit, Michigan area

Comcast is a joke...ALL FALSE advertising! I was supposed to get three separate rebates back from Comcast; it has been five months and nothing. After proceeding to look up my rebate status myself each of my rebates said "contact them", "I didn’t send the right rebate form in", and excuse after excuse! I have had it with all of this false promises BS, they had no intentions on sending me my rebates or anyone else for that matter. I can assure you I sent in ALL of the correct information, forms, my initial rebate e-mail, etc. they had MORE than enough information on all of the CORRECT forms and then some...I had a feeling this would happen so I sent in every piece of documentation and all my receipts….you name it I sent it & sure enough they bailed out like I knew they would! We are getting ready to move in 5 days and of course we need new cable, guess what COMCAST can go and $%&$ themselves, they will NEVER get my business again.

I filledout all the forms and triple checked everything for the rebates.I did receive a seventy nine dollar rebate for my cable modem but none for 125 dollar rebate for comcast internet service.on further investigation i just found out that my rebate was denied because the form i filled out went to broadband in niagara falls ny which will only approve the rebate if the service was purchased from broadband.The cable modem rebate forms were sent to broadband in bridgeport nj which supposedly does not require you to purchase the service from broadband . Each of these locations have different phone numbers and few know about their own or the other locations policies. It appears that you have to read the forms verywell,put in a lot of time,and be very lucky to get these rebates. One should not have to do this to get a rebate. A class action suit should be instituted against broadband .It is definitely a scam!

I lucked out. I got three checks for $275 this week. Not everyone can win.

While last year I did reecive a rebate from them, this year I cannot even find where the form for the rebate is located.

They have promised a $125 rebate I have been looking all over and cannot find the form nor the details.
I am in a position to claim my rebate but with no means to do so!

The forms are not to be found anywhere