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Coles Supermarkets / bad customer service

5 Darlington & Leisure DriveBanora Point, New South Wales, Australia
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After waiting for about 10mins or more to be served, behind one person mind you at the 12 items or less isle, watching numerous people go in front of me at the cigarette counter, I finally pay for my items, then go to the next register to buy my cigarettes, and a rude pompous employee who was very arrogant,
refused to sell me my cigarettes after I told him I had been waiting for ages with my kids in the car with my partner, it was a 30 deg day, then he said quite rudely, "you have to pay for those items" I told him I just paid for them mate,
He then proceeded to tell me my rights... dead set. Showed him my receipt and said, you were right there when I just paid for these.
I wanted to you know what, but I kept my cool, took a photo and I've been trying to contact there store manager, which I can't seem to get a hold of, what a great way to start my New Year's Eve !
Name was Ryan, you can't miss the pie eater...

Coles Supermarkets
Coles Supermarkets

  • Updated by Cage fighter, Jan 03, 2019

    I just want to add, while I’m waiting behind the one guy in the “quick lane” all the employees were chatting away to each other about there weekend while I’m waiting to be served, fair enough talk about what you got up to but not while people are waiting to pay for there items, I’ve had this behaviour from coles before, which sucks because I use to use coles frequently, but will avoid at all cost now, thanks for ruining my New Year’s Eve

Ca
Jan 3, 2019

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