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Coles Supermarkets Australia
reviews & complaints

Coles Supermarkets Australia
reviews & complaints

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1600 complaints
84 resolved 1516 unresolved
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J
1:37 am
Verified customer This complaint was posted by a verified customer. Learn more
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Coles Supermarkets Australia - customer service

Hi, I'm wanting to make a formal complaint. I was half way through my shop when my child needed the toilet. I had a 3 month old baby in my arms and 1/2 a shopping trolley filled. As my daughter doesn't have the best bladder and from when she tells me she needs a toilet I don't have much time to get her to one. So I approached a lady at the self serve...

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D
10:43 am

Coles Supermarkets Australia - coles finest pasta range 350g

The Pork and Fennel pasta was available for approximately 2 weeks then not supplied again. Very disappointing as this was a delicious product. I would like to see the other flavours in the range available in Coles Casuarina also. I was unable to use my bonus Flybuys points voucher for this product as it was unavailable in Coles, Casuarina. Please give us back the Jalna pot set yoghurt passion fruit flavour also.

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C
4:00 am
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Coles Supermarkets Australia - false advertising on a product

I was shopping at Coles in Top Ryde on the 17th of October 2018 where I went to buy a packet of cigarettes. The price on the board was different to the price on the register. I spoke to the lady behind the counter and she said she couldn't do anything about it. I wanted to speak to the manager and she said she was the one in charge of this area but did...

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A
8:11 pm
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Coles Supermarkets Australia - belmont old bilo geelong store near bakers delight

Your lovely manager is horrible, I have been a customer for years she always sees my face, and because I didn't have a pin or I didn't remember my pin for my bankcard she made me take out my licence as she put in a couple of transactions to pay for my items, I was then told I was not allowed to withdraw money without my pin that may of been right but she...

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S
10:51 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Coles Supermarkets Australia - coles online shopping

I recently did an online shopping order with Coles and am aware that if the item isn't in stock it will be marked on the item sheet you are given when your shopping arrives. I have been told I received 2 items which I have not and would like to be reimbursed this amount as I do not appreciate paying for a product I never received. My order number i...

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D
10:24 pm

Coles Supermarkets Australia - service and food at coles donvale bakery

I am a regular customer at Coles Donvale, always buy my bread in the Bakery section. However, experience a very slow service everytime this specific baker staff is at service at the front who I think is always out of his mind and slow in response, its like he's mind is out nowhere. Also found out that he is a smoker everytime saw him on break or off work nearby Coles so imagine how unhygienic to serve in a food service specially in Bakery section. Have ask the name to one of the staff at Coles and was able to get it and said the man's name is Doug Reader. He should be given proper training and presence of mind if working in food industry.

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P
9:41 pm

Coles Supermarkets Australia - little shop red hand

Hi Laura
Could you please explain to me.
I have got the Coles leaflet with code PU11720 and red hand and box that I received at Coles unopened I claimed on line on the 8th September. So why are you telling me that some one has all ready claimed. That answer does not explain to me why when I have the code and all the information that state on terms and conditions.
Regards Peter

Sent from Mail for Windows 10

From: Coles Customer Care
Sent: Tuesday, 9 October 2018 3:30 PM
To: '[email protected]'
Subject: Coles Customer Care - Case #: C102956590

Dear Peter,
Thank you for your call regarding our Little Shop competition.
Upon receipt of your correspondence, we were in contact with our Marketing Team. They have advised that the unique code that you provided (PU811720) had already been claimed.
Should you require any further information please contact our Customer Care Team on 1800 061 562, where one of our consultants will be more than happy to assist you.
Once again, thank you for taking the time to contact us. We hope this information has been helpful and we look forward to your future custom at Coles.
Kind Regards,
Laura
Coles Custome

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5:09 am
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Coles Supermarkets Australia - sudden increase in price of butter

At Coles Burpengary I intended to buy 2 X Devondale butter. I was disappointed to see it had increased in price from $5 to $5:60 for 500g within the last fortnight. To add insult to injury, the generic brand Coles butter was exactly the same price as the Devondale: $5:60 for 500g. Needless to say I did not buy butter at Coles, when I am fairly certain I can...

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F
2:39 am
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Coles Supermarkets Australia - dreadful chevron renaissance store surfers paradise

I have been shopping at your Chevron Renaissance store located in Surfers Paradise. I have found on every visit it to be under stocked and lack of items on every visit. On one visit 4 items could not be purchased from baby food to batteries and gloves. This happens on a regular visit when I need to shop. I don't normally find the time to email a complaint...

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6:19 am
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Coles Supermarkets Australia - failure to honour policy on repeat occasions

Hi, this is now my second and soon to be final negative experience with Coles. My first experience was so unreasonable that I contacted the ACCC for failure to meet policy. This time it was or should have been a simple fix. I had an online order of roast, was given a cut that I was unsatisfied with and that was more expensive than advertised. I returned to...

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N
10:11 pm
Verified customer This complaint was posted by a verified customer. Learn more

Coles Supermarkets Australia - broccoli - produce

I bought 3 florets of broccoli from Coles Belconnen yesterday (Saturday 13.10.18). Today I cut one open and in the midst of the floret was a collection of grey bugs with insect eggs. There was no way to salvage this bunch. Then I cut open the next one already feeling sick and a centimetre long flying insect emerged. As I inspected it further there was an insect nest/cocoon where another insect lie. There was also a black maggot/slug like bug stuck to the branch. After throwing out these 2 bunches there was no way I could bring myself to eat the third regardless of its condition. This is unacceptable as 2/3 and possibly even the 3rd bunch was inedible. $5 worth of produce down the drain and another required trip to the shops.

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S
3:34 am

Coles Supermarkets Australia - coles customer service is bad

We went to the Westfield Coles in NSW 2220 between 3:30 to 4:30pm on 13th October, a staff member named Josh is very rude to us.

We walk pass and just have a look the trolley where the empty boxes is placed, then suddenly the staff member is yell at us and ask us to away from the empty boxes, instead of talking to us in a nicer manner.

Staff member Josh is also showing his unwillingness to have us to shop in Coles, and does not feel any respect, which is the worst Coles Shopping experience we ever had

The store manager does not keen to improve the customer services as well.

If this is the Customer Services Standard for Coles, then my family and friends will considering not going to Coles for shopping anymore

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C
1:56 am

Coles Supermarkets Australia - food

Bought sea food marinara mix from southport park coles, i made a tom yum with the marinara mix as i was eating a mussel from the mix i felt a couple sharp bits in my mouth i spat it out and there were 3 quite large pieces of mussel shell in my mouth, this is quite disturbing as i could have cut my mouth badly i have photo evidence which i will add too this complaint.
Not happy at all as there should be more effort put into this not happening cause what if it was a small child that this had happened too? im not impressed in the slightest. Somethings needs to happen as i wont be shopping at coles any further as there are many other issues with your company and the food thats being supplied and tampered with not to mention the fluctuations in the prices sometimes even day to day its appalling.
Tameka Geros

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L
12:52 am
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Coles Supermarkets Australia - not following correct procedures and bad customer experience

Hello I am a customer of the Coles orange store in NSW 2800. I have had issues where this store is not following the correct procedures to rotate stock. On numerous times I have told managers on shift that the milk is not rotated. I have shelf products in my house that I bought a week ago the dates are a months away but today in my shopping I bought one...

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12:44 am
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Coles Supermarkets Australia - connie and express check out staff at coles in drouin is rude

At Coles in Drouin, I paid for 6 bags of grocery of $170. Before I drove off, I checked my docket and the Edgel 4 Bean Mix was charged at $1.50 instead of $1.00. The front desk cashier told me to wait for floor assistant to check the price. Don't know I long it will take, I offer to check the price myself in case I am mistaken. The cashier told me not to...

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G
1:13 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia - mobile prepaid

after two weeks of contemplating changing providers I thought I would try coles $20 prepaid, I had gone into 5 coles stores and got 5 different answers, not one was sure of the procedure was, one even said it was with Vodaphone, .
on the 3/10/2018 I had rang a number through a coles brochure, 4 times I had rung and 4 different answers from the call centre . Through frustration on the 10/10/2018 after already purchasing a$20prepaid to go on line since no other avenue was open .
After submitting all details and specifically requesting to keep my number, that iust would take 24 hours to process. After the time had lapsed the following day (11/10/2018), I received a message that the sim was not activated but also received a new number, out of anger and frustration, I have cancelled your prepaid and have gone to another provider, what a waste of $20, time and frustration .
My opinion is if you (Coles) cant provide the service THAN OFFER IT,
Totally disappointed, would not even think about your other services (insurances etc) one could only imagine .
Stick to groceries
regards
George Mastrovasili

[email protected]

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Resolved

Wish to take off notice board

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K
6:53 pm

Coles Supermarkets Australia - purr cat food sachets

These sachets are extremely difficult to open. They do not tear across the top, usually down the middle. Every day I end up with cat food all over my hands and often spill it everywhere. The cats really like the food though but I am definitely looking for an alternative brand because it is driving me nuts. Perhaps you could look at altering the packaging? Thanks

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V
11:44 pm
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This review was chosen algorithmically as the most valued customer feedback.

Coles Supermarkets Australia - customer service

I am a Coles employee and I take my elderly mother shopping. Today the lack of Customer Service is this was appalling. First my mother went to get a hot chicken cut into half. I was standing with my mother and three people down in the deli part and my mother in front of the hot chicken waiting. The store manager walk with another manger and got something...

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W
6:39 am
Verified customer This complaint was posted by a verified customer. Learn more
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Coles Supermarkets Australia - discrimination of age, ethics and dress wear

Hi, I have visited your liquorland store in Glenroy at 9.45pm. My cousins and I have been asked if we would needed to be served. After selecting our purchase, the cashier refused to serve us due to our appearance of age. We are all 27 years old and above. If the cashier suspect that we are at the age of 18 or below, she should have asked us to leave and not...

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A
9:28 pm

Coles Supermarkets Australia - meat purchased from the deli is off

D/L Chicken Breast Fillet

We bought the chicken fillet on Friday afternoon, kept it in the fridge for one day. The next day we opened the package and realised that the chicken smell like a very potent odour. Some describe it as a "sour" smell, while others liken it to the scent of ammonia. If the chicken has begun to take on an unpleasant or strong odour of any sort, it is best to discard it.
It is unacceptable. Fresh chicken from the deli's supermarket should have lasted 3-4 days in the fridge.

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1800 061 562 1800 876 553 More phone numbers
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