Citibankservice in branch

Today I went to the Fifth Ave. and 37th street branch to enquire about rate and promotional rate for the savings accounts. My concern was a very low rate on my existing savings account. The branch person directed me to a personal banker (Thomas P. mcDonnell, NMLS IS 1547015) to discuss my situation. Right from the start this person talked me down and tried to convinced me that Citi rates are competitive (where obviously 6bps rate when the Fed is at 2% is not). He didn't try to talk about existing promotion and just said that i could close my account if not happy...which i did. His attitude is unacceptable, his arrogance was the worst, he probably forgot who the customer was. I am a long time international Citibank customer and they have lost me because of this arrogant young man. Happy to be contacted for details.

Jul 26, 2018

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