Menu
Citibank Customer Service Phone, Email, Contacts

Citibank
reviews & complaints

citibank.com
citibank.com

Learn how the rating is calculated

1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Citibank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Citibank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citibank reviews & complaints 1065

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Citibank reviews & complaints

ComplaintsBoard
H
2:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank fraud

I hereby inform you that I lost y redit card no. [protected] issued by Citibank N. A. and on discussions with their officials the card was blocked on 30-08-2008 (and issued a new credit card no. [protected] against the above). However, Citibank officials intimated on phone that the following three purchases were also made on the above mentioned credit card which were not made by me:-

Sl. No. Date Time Name of the Merchant Amount(Rs.)
[protected] 8.05 pm Shiva Traders, Noida 310.00
2 -do- 9.26 pm Adunik - The Mobile 30, 000.00
3 -do- 9.27 pm Adunik -The Mobile 20, 000.00
Total 50, 310.00

The above three purchases were not made by me and the same was informed by me to Citibank N. A. officials. It can also be seen from Citibank N. A. records since (approximately 3 years) the time I have been using their card that I have not made any such purchases and I have paid the entire amount every month without fail. Moreover, previously I had used Citibank Credit cards No. 0197 6002 (Citibank Times Credit Card 1999 onwards) and Citibank Credit cards No. [protected] at Ahmedabad and had no disputes with Citibank.

In this connection, I wanted to inform you that I have filed a written complaint with the Police Authorities at Sector 24, Noida on 31-08-2008. A photocopy of the duly acknowledged complaint is enclosed for your kind perusal.

Further, I have disputed the above amount of Rs. 50, 310-- and have filed Card Member Declaration Form (photocopy enclosed) on 11-09-2008 with Citibank Officials. In addition, I disputed the above charges verbally on their Gurgoan telephone no. [protected] on various dates and asked them to credit the above amount as I have neither done the above purchases nor sign the merchant slips. The Citibank instead of crediting my account have started charging Interest, Late Payment charges etc. and harassing me through telephone calls and SMSs.

You are requested to kindly take up the matter at your level with Citibank Officials for not harassing me as I am not in a position to pay for the misdeeds-frauds of others.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
4:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank accepting a check that was out of date

A year and a half ago we found it necessary to stop payment on a check we had given out for work that was not done. We kept the Stop Payment active for approximately one year then our bank (Key Bank) told us that it was no longer necessary to keep the Stop payment on the check and so we let it go. The check was stamped with a Stop Payment order on the front of the check from the first time the man tried to have the check cashed. One year and a half later he apparently put the check in with other checks and deposited same at the ATM. It, of course, went on through but the bad thing is that the National City Bank Proof Department in Cleveland< Ohio did not catch the bad check that was stamped STOP PAYMENT and so we are out the money for the work that did not get done one and a half years ago. I cannot even imagine a Proof Reader letting that go by without checking up on the check clearly stamped STOPPED PAYMENT and then did not notice that it was written September 8, 2008. To put it all in a nutshell National City gets what they pay for. They also were not willing to charge the man's account with the Stop payment check and give us our money back. They said they could not do that. Now they want their money for various charges they have against them but what about the poor working guy who does the right thing and National City Bank tells them they cannot give them the money for a STOPPED PAYMENT CHECK THAT IS A YEARS AND A HALF OLD. What a stupid bunch. It is no wonder they are in financial trouble.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
1:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank terrible bank

As a former employee of AT&T, I was guaranteed an AT&T Universal Card for life for no fees. They have recently canceled this account because I live overseas. I have lived overseas for over 16 years with this card and have received statements and been able to use my card with no problem.

I want to know how they can just decide to not honor their commitment to provide me this card with no fees for life, especially since I have lived overseas for over 16 years and had no problems until now.

Read full review of Citibank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Valerie
Valerie
, US
Oct 05, 2008 8:42 am EDT

I have had a Citi Master Card since last year. I used it only once in January, 2008. In June, there was an unauthorized charge of 69.99 posted on my account. I called Citi to find out what I had to do about that unauthorized charge. They said I had to call next day to talk to the billing department. Next day I called, a customer service rep told me she could take care of it for me without involving a billing dept. She said it was all taken care of.

In August I logged into my account online and saw the same charge posted on there. I called again, and was told that they would mail me dispute papers to sign. They did, I signed them and mailed them back in. In couple of weeks after that I saw a credit posted to my account for that charge. So it indeed looked like it was all taken care off. I logged in today again and see the same charge on there again! I called them (it was the 5th time!), first I was told I had no balance and there was nothing for me to worry about. After 15 minutes of me trying to persuade the CSR that I do see a balance on there, she admit it was there and placed me on hold, and then again, and again. Finally a billing specialist got on the phone. She started telling me that they never received dispute documents from me. I told her that I did mail them and that after that I did receive a credit. She said she was going to mail me another set of papers to sign and that I would get them in about a week. After I told her that I was unaware of this "no docs" problem and that every time I called I was told everything was fine she said she was sorry and hung up!

H
H
Henry
, US
Mar 12, 2009 8:07 am EDT

As a former employee of AT&T, I was guaranteed an AT&T Universal Card for life for no fees. They have recently canceled this account because I live overseas. I have lived overseas for over 16 years with this card and have received statements and been able to use my card with no problem.

I want to know how they can just decide to not honor their commitment to provide me this card with no fees for life, especially since I have lived overseas for over 16 years and had no problems until now.

ComplaintsBoard
E
2:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank fraud and lies

National City Bank/ PNC Bank after receiving billions of taxpayer dollars just like the rest of the bank industry has -is inventing a new way to screw you. That is when you make a deposit whether by cash or payroll check they hold it forever and ensure they get as much overdraft fees charged to you.

Here is my case- On 13 Feb. 2009 I deposited my entire manual paycheck from the State of Ohio in my Checking account. As any reasonable and prudent person would believe and ascertain the money would cover all funds to be posted over the weekend-and should be effective in my account. When I got up to go to work Sat. 14 Feb, 2009 at 0530 the ATM said I was in the negative. I had to scramble to find enough money to pay for gas fill up my tank and get to work at London, Ohio by 0710. Due to the banks being closed when I got off I then called Customer No Service who then promptly told me that it was bank policy to withhold deposits until the next business day-although they can debit any day.

I then on Monday 16 Feb., 2009 had to go into the London, Ohio branch and speak to their account managers- The old woman had enough audacity to state that the check that the State of Ohio had put my name on which is my money- earned keeping the citizens of ohio safe from bands of marauding criminals-wasn't my money but theirs and she wouldn't help me-especially if I Have had any overdrafts on my account before. I got assistance after making the statement-Do you know about Clark Howard's Radio show-that exposes rip off companies scams and mega banks just like you- if you don't get someone who will do it I will put this on the airways so that millions of people can hear. The Bank manager came down shortly and took care of the fees.

Fast forward to 27 Feb. 2009, I deposit $1, 180 dollars cash into the ATM Deposit-since they don't have a deposit box. It did not post till Tuesday 3 March, 2009- They charged me 8 I say again 8 overdraft fees @ $36.00 each for a total of $288.00. Thats how much they robbed me. I found out last night which was 2 march that all deposits are held till the next day.They had the money for 3 days and did not credit my account with it. I had to speak with one the bellefontaine bank officers-and the gave me back (aren't they kind) 3 of the overdraft fees-but had to refer 5 other fees all related to their failure to credit my account.

AND WE WONDER WHY WE HAVE A BANKING CRISIS- THE CONSTANT UNETHICAL, DISHONEST AND FRAUDULENT PRACTICES OF THE CORPORATIONS, SMALL BUSINESSES AND PRIVATE PERSONS- WHO THEN STICK A HAND OUT AND EXPECT THE TAXPAYER REGARDLESS OF AMOUNT PAID TO FORK OVER MORE MONEY TO ENABLE THEIR CRIMINAL ACTIVITIES OK'D BY LAW.

THAT'S NOT THE UNITED STATES I DEFENDED AND REFLECTED IN IRAQ FOR 20 MONTHS.- MAY GOD JUDGE THIS NATION WITH A HEAVY HAND AND MAY HE SPARE NO MERCY WHEN HIS WRATH IS INCURRED- YOU HAVE BEEN WEIGHED IN THE BALANCE AND HAVE BEEN FOUND WANTING.

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sassycrim
, US
Jun 04, 2009 10:54 am EDT

I'm having the same problem with this bank. It's a shame how they rip off the public and there's nothing that we can do about it!

ComplaintsBoard
K
11:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank trying to purposely default their customers

So we have a mortgage through citimortgage and this company which is becoming larger and larger with every breath is trying to default your mortgage on purpose. I have tried for days over a week now to pay my house payment online as I always do and guess what their site is down. they keep telling me they are working on it.in the meantime they suggest I pay them over the phone an additional twenty dollars to do a phone payment. yeah right. my payment was due on the first with a late payment occuring after the ninth. the late payment will be $9.77. well as of today they have called me everyday since the 2nd of the month which was one day late on my payment, they have called 5-10 times a day. I will not give these scammers a dime of that late fee I will go to my grave with that money and they are now going to see what a media ho I am cause starting today I am going to go to every media outlet I can find and complain about it. don't trust citibank they will screw with you something terrible!

Read full review of Citibank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
giveu2tictacs
Vernonia, US
Oct 14, 2010 2:19 am EDT

So get this. I had paid late one month ONE MONTH by a few days. The next month the sent me a notice of default. Paid on time every time except this time by a few days. This is because they would NOT ALLOW me to make a partial payment and then make the rest in a week. If they allowed me to make a "good faith effort" and pay at least 3/4 of the payment on time. The website only allows full payments so I called in to make a partial payment. The lady on the other end in so many words said, too bad we cannot accept partial payment and a promise to pay the rest. Seriously, in this day an age I would think they would want to work with you to prevent foreclosing.

I feel I have this notice hanging over my head now and that anytime they can just pull foreclosure when they want. This is only because I have read on this site and others they have done this to others. I WANT TO KEEP MY HOME and I PAY ON TIME>

D
D
Dan Hart
Frederick, US
Mar 09, 2009 12:11 pm EDT

I will completely agree with you, that CITIBank is a government backed bunch of theives. I ended up receiving my sears card through them. No big deal, got the 0% interest until 2012 and was told no payments for the first 6 months. Then 2 1/2 months later, I have citibank calling my home, cell phone, and work numbers insisting that I send them payment immediately that I could only have the 0% interest, or no payments first 6 months, not both. This wasn't how the deal was made, but finally I decided to just make payment and continue on. Over 3 weeks for them to allow me to pay online. The dirty cheats locked my account online to start with. After an hour on the phone, that was unlocked and I was told I'd have to wait the 6-8 days for my checking account to verify. On the 8th day I go back on to make payment and because I'm now late, I get hit with a $35 late fee and told I can't pay online until my account is verified. These people are the modern day pirates of the financial market. Stealing our tax dollars to intern screw those they took it from. Only "CHANGE" I'm seeing with this new and great government the Democrats promised is the national deficit tripling and my credit score taking a nose dive. Thanks again for being another big talking liberal who does jack ### for our country, but set us back...

ComplaintsBoard
T
6:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank if you want customer service, don't come here!

I am not a hard person to please, so when I find a website and devote the time to telling my experience, that in and of itself should tell you something.

I recently moved to Bowling Green, KY this year, I have always been an avid Wells Fargo customer, but there aren't any out here where I can go, so I signed up with National City. BIG MISTAKE!

Suffice it to say for a majority of the year I had only one disgression that was made known to me, but I called it naivity and went on. Later in the year Uhaul charged my card $80 instead of the $38 that I signed for. It was a merchant error, and National City was completely unwilling to work with me, not even give me advice. Their phone number virtually doesn't exist, and when you call their 1-800 customer service number they give you a false number. Any complaint you have can only be remedied at the branch you opened your account at...period. Eventually I went through the BBB and they refunded me the overdraft charges that incurred due to Uhaul's mistake, but would not go after the merchant for the wrongdoing.

My most recent gripe that is now making me switch banks is that I went on vacation. Prior to getting on the plane I spent less than $20 at 3 seperate locations and had over $400 in my account at the time the purchases were made. I left February 28th, deposited an extra $400 on the 28th and had my roommate give our landlord a rent check on the 2nd because I was away on vacation. I did not use that bank account the entire vacation. I come back on the 5th to realize that over $100 in overdrafts have been taken from my account. Apparently the purchases I made on the 27th and 28th of February didn't post until the 2nd. The bank's "computer randomly decided to choose my rent check to cash first"...so $696 came out first, then the 3 seperate payments of less than $20 and then finally they deposited the money even though the deposit came first, followed by the 3 least expensive purchases and then finally the rent check. When I went to a branch to ask why I was told to step into an office. Waited 10 minutes for the tellers to quit chatting with one another and after she told me what I already knew I was told there was nothing to be done about it because this wasn't the branch I opened my account with...I went to the branch I opened my account with and was told too bad, and if I didn't like it I should study my contract or close my account and leave.

So in short, unless you plan to remember every line of the contract you sign with this bank, I assure you... you will get screwed too! You are suppose to just "know" that merchants have 60 days to cash in on debit card purchases, or that their atm deposit takes 2 additional business days for deposits to go through as opposed to the typical 1. And when you don't know, it's not considered a "bank error". For every overdraft count on $34 to be taken out, and when there are 2 in a row an additional $20, on top of what is in your savings. It adds up trust me...this is the worst bank I have ever had the displeasure of being a part of.

Read full review of Citibank and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
egush
Dayton, US
Oct 16, 2009 2:54 pm EDT

That's why I call National City Bank, National ### Bank! These people wouldn't know customer service if it slapped them in the face! I hate this bank--it makes you want to burry your money in a hole and call it a day! Totally agree with all the above statements.

N
N
NayNayC
, US
Oct 06, 2009 3:50 pm EDT

Exact same issue! A merchant mistakenly charged me, so I contacted National City via the webchat. The agent REFUSED to give me a phone number! I was charged a $36 overdraft fee and was told there was nothing they could do. I asked for a supervisor and was told they did not have one. After much research, I found a number, was told the same thing, and was also told it was not their problem and I had to go after the merchant to pay the $36. Furthermore, I wasn't even overdrawn! The way things posted, it was a mathematical impossibility for me to be overdrawn. Any suggestions? -- SMC

B
B
bhaumik
Toledo, US
Mar 07, 2009 11:57 pm EST

I really agree with your opinion. I do the same mistake by taking nationalcity credit card. They don't know how to talk to the customer. I had a big problem with my credit card. They sent me a bill with due date. As soon as I got my bill, I went to pay my bill and they charged me 30$ extra. When I argued for that they ignored my situation and ask me for any other problems. They reaaly made me mad by wasting my 2 hours and my mind. They supposed to say sorry for their mistake but they blame on me. And finally I closed me account.

ComplaintsBoard
T
8:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank dispute resolution request an investigation and appeal/ loss prevention

To Whom It May Concern

I Ms. Rosemary Maysonet is writing to you regarding of how I was terminated; On 26th January, 2009 I was looking forward returning to work after being on SHORT-TERM Disability; When I arrived at work, I informed assistance manager Mrs. Karen Wilkie, that she needed to call human resources department so she can log me back to the system. I was told “okay” and “to wait” when the manager Mr. Mike Sulla arrived ; Mr. Mike Sulla and the assistance manager said that they had to speak with me. We all went into the manager office, They proceeded to tell me I was terminated due to a transaction that occurred on 15th September, 2008, I was also told that I was terminated due to the LOSS PREVENTION from the transaction.; I didn't had no knowledge of what they was telling me, I had no proof of this transaction that occurred on 15th September, 2008 .but assistant manager Mrs. Karen Wilkie kept held a copy of the deposit ticket and check but wouldn't let me see if for myself. They stated I deposited a check into the same account that it was written from and that the same account was closed.
That transaction could not have been possible because if the account was closed the transaction would never have gone through, and also that a check written from an account could not be deposited into that same account. I also asked to see this transaction because the copy of the deposit ticket and check, the receipt did not bear my teller number, there was no transaction number printed on the receipt. I requested to call human resource department and speak with them myself but manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie spoke with Ms. Yudelikis E Nunez with out my present.
The reason that was giving to me for my terminated was the “supposable” to an incident that happened back on the 15th of September, 2008; I have no proof of what I was been accuse, of and was not allowed to seethe copies myself . Whether the error did occur or not why did they wait four months to fire me, I feel is an excuse not to allow me back to work, after being out on SHORT-TERM Disability.
I have contacted the NYC District Office US Department Of Labor for an investigation, Mr. Jose De La Rosa is the agent from NYC District Offices US Department Of Labor who is working this case. He has tired to reach Mr. Mike Sulla the manager from CITIBANK #110 the branch I worked in, but has not received any response from him.
I Ms. Rosemary Maysonet don't agree of how I was terminated on 26th of January, 2009 due to an transaction occur on 15th of September, 2008, that I had no knowledge of this transaction. I feel and believe this was a wrongfully termination after being on SHORT-TERM Disability and speaking with manage Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie on the day of my termination did not resolve anything, I sent in my doctor’s note stating that I can return to work, I faxed to doctor’s note on Friday the 23rd of January, 2009
As long I have been a bank teller I have never ever done a transaction like this ; I had felt so shamed going home to tell my kids that I was terminated from the bank. My kids ask me; mommy what are we going to do now that you are not working to support us; that really broke my heart seen my kids cry and now I don't have no income in the house. I'm single parent with kids to support.
I have been thinking of what the manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie said to me on 26th of January, 2009 and I still believe I have no knowledge of the transaction.
Please contact Consumer Lender Department at [protected] or Investigation Department at [protected];
Area Manager is Mr. William (Bill) Gianakos [protected]; [protected]
Reason For Appeal: I feel like I was wrongfully terminated after being on Short-Term disability. I wasn't allowed to look at the copies of said transaction nor do I recall ever processing said transaction. My desired resolution is to be restated to my full time position and pay.

-----------------------------------------------------------------------------------------------------------------------------------------------------

ROSEMARY MAYSONET
2861 Exterior Street
Apartment #6G
Bronx, New York 10463
Phone [protected]
Phone [protected]
Fax [protected]
[protected]@aol.com

January 26, 2009

Incident
On January 26, 209, I Ms. Rosemary Maysonet went to work after being on SHORT-TERM Disability; When I arrived at work, I informed assistant manager Mrs. Karen Wilkie that she needed to call Human Resource Department so she can log me back to the system, I was told "OKAY" and "TO WAIT", when the manager Mr. Mike Sulla arrived he and the assistant manager said that they had to speak with me. We all went into the manager office, they proceeded to tell me I was terminated due to a transaction that occurred on September 15, 2008. I was also told that I was terminated due to the loss prevention from the transaction that occurred on September 15, 2008. Please contact consumer lender compliance at [protected] or investigation department at [protected] ; Mr. Bill Gianakos at [protected]; [protected]

Damage Resulting
I was TREMINATED I'm requesting an investigation, compliance, evaluation and is a false report, destruction; I believe this is an violation of CITIBANK N. A. to terminated due the transaction that occurred on September 15, 2008
A transaction that they said I supportively did on September 15, 2008. They claimed I deposit a check into the same account in cam from and that the account was closed.
That the transaction could not have been possible because if the account was closed the transaction would never have gone through and also that a check written from an account could not be deposit into that same account. I also asked to see this transaction because the receipt did not bear my teller number, there was no transaction number printed on the receipt.
They, the manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie just said that I was terminated as of January 26, 2009.
That I supportively deposit a check into the same account that it was written from and that the same account was closed. But no warnings for this supportive transaction; I requested to call Human Resources Department and speak with them my self, but the manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie instead without me present.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
O
5:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Citibank - huge annual fee

I have been a loyal customer of Citibank for over a decade. I have the AAdvantage Credit Card. Last year we called and complained about the cost of the annual fee, which had risen. They reduced the fee and offered us miles. The customer service agent stated this could be an option we could use this year again rather than cancel the card. We kept the card...

Read full review of Citibank and 28 comments
ComplaintsBoard
Z
3:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank federal regulation d

Caution National City bankers with a Savings Account. National city in compliance with Regualtion D of the Federal Reserve will hit you with a $30.00 insufficent funds charge if you make more than 6 TRANSFERS from your Savings Account over the INTERNET.

While this is legal and in accordance with the Federal Regulation D, National City true to form does not provide any notification, or warning so they can collect yet another fee from it's users.

While they do have to charge a fee, it is not mandated what that fee should be.

Calling customer service simply tells you read all the little pamphlets they give you when you open an account. Save yourself by knowing of this in advance, and read up on this regulation.

Then send a letter to your Senator/Congressman demanding that if we must have this regulation then force the banks to notifiy you when you have comleted 4 on line transfers and advising you of the fee if you make 6 or more

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
3:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank falsely damaging my credibility

As I applied for Citibank credit card in the month of January 2009, I understand that approval of credit card application at the sole discretion of Citibank, when I checked the status of my application it got declined and the reason for decline was told to me by the representative of Citibank that I have not made payment for my previous Citibank credit card. To my knowledge Citibank never ever given me loan or issued me credit card before, I requested to provide me valid reason for the denial of my credit card application but I did not get any response from Citibank .As a result of this false accusation I feel my reputation is being damaged by Citibank.

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
citi bank hater
Albuquerque, US
May 31, 2010 8:04 pm EDT

Citi is run by greed and it's become obvious the only customers they want are those they can exploit with high interest rates, late fees and bogus other charges. I've closed every account I had with them and took the credit score ding rather than give them opportunities to extort from me. This company is run by snakes very similar to the politicians.

ComplaintsBoard
O
2:39 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank citibank mastercard

Every time I received my billing statement from Citibank card I always got a headache. There's always this charges that I don't know where they come from...but still I pay what is needed.

Recently, I just file a request to them through phone, requesting them to cut my credit line...since I intended not to use my Citibank credit card ever.

The Citiphone officer inform me that I have to settle first my balance, which I have to pay the full amount (18, +++).

I ask her if it is possible that the payment could be like the monthly bill they usually send me, because I can't pay the balance in full. She checked my query and said to me that it is possible, and she clarified to me that she will cut my line and the payment will be monthly just like the monthly billing statement I usually received from them. She said that the request to cut the line will take effect after 4 days, that someone might call me for confirmation or if not, consider the request done. And then there's the usual question of why I want to close my card and etc.

Four days... and even more days have pass and I haven't received any call from them, so, I guested that my request to cut my line is already done.

Then came my monthly billing statement.And to my surprise, I have to pay my balance in full and will be due this coming March 3, 2009.

I immediately call their customer service to settle this problem, because I don't have the money to pay them in full. The Citiphone officer told me in a disobedient voice that according to their record, I was informed that I have to pay in full before they can cut my line. I told him that it was not the agreement between me and the other Citiphone officer before, and I ask him to review my last conversation with that other Citiphone officer. He told me that it will take 7 to 10 working days before they can give me feedback. I ask him what can be done because I can't pay them in full, and he repeatedly said that I just have to wait 7 to 10 days for them to review my other conversation with them. and our conversation just go on in circle...

I just hope that they can resolved this much faster and earlier, because it will definitely give me headache on days to come, as long as I don't received any feedback from them.

It could be better if they can offer me a very good deals to settle this payment.

Oh well, I will just call them again in the following days for follow-up and feedback, and I hope they won't give me even more HEADACHE!

Read full review of Citibank and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
L
L
lilbheng
, PH
Sep 17, 2015 8:07 pm EDT

Citibank NEVER CARES at all! The reps will tell you a lot of s7up1d things just to get away with the call. I have two credit cards with Citibank. They share one credit line but I have to pay for 2 annual membership fees! When you need something from them, it's EXTREMELY difficult to get what you need BUT, when they offer customer to avail their cash promos, you'll get one h3ll of a call each week or even twice a week! They will bug you to d3a7h to avail even if you already declined during the first contact. I have called today to cancel my credit cards! I will pay all remaining balance in one shot for the glory of keeping myself at peace for not having CITIBANK in my life!

B
B
bluerthanblue
, PH
Feb 26, 2015 12:29 am EST

citibank sucks. I saved a lot of points (cebu pacific visa platinum) so i can redeem e-vouchers. When i asked for redemption, the citi rep told me they no longer redeem e-vouchers. But why wont they notify their customers? They told me that i can use it to pay my balance when i didnt have balance at all? Because i already paid them in full! I Am so disappointed. They asked me to just purchase anything. Duhhh? I already bought the things i need and paid! To my anger i just closed the damn account i had for 5 years. Poor service!

N
N
nytiramisu
Bronx, US
Dec 21, 2008 7:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am not gettign my citibank bank statements in the mail or money mag also...

J
J
jbdaylight
, PH
Oct 14, 2011 2:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

CITI CARD SUCKS! I always try to pay my balance in full every to avoid finance charges. What I do is pay half before the due date and pay the second half before the statement date. I''ve been doing this for over a year. This month my statement date is Oct 3rd, I paid my balance in full Oct 1st and I incurred finance charges. I called customer service and asked to have the finance charges waived. I was hang up on by the first rep and the second representative advised that it is not possible. I asked to speak with a supervisor and was advised there's no sup available. Anyways, it wasn't resolved so I asked to have the card cancelled and again I was advised it will not be done since I need to pay my balance in full. Well, I can't wait till Monday to pay the card in full and cancel it. No wonder Citi's one of the biggest losers in the U.S. CITI sucks everywhere!

P
P
peanuts7
Toledo, US
Sep 23, 2010 11:34 am EDT

Possibly you need to go to Bombay because that is where Citibank outsources their work. I'm getting rid of this card because it gives work to other countries instead of keeping work here in the US & give work to out of work Americans.

R
R
Ronuel
, PH
Sep 22, 2010 11:13 pm EDT

I am a prospect applicant, and I want to get feedback on this matter. Thanks for your outputs. Appreciate it.

Y
Y
youandyou
, PH
Jun 05, 2010 12:48 am EDT

Thanks for this information, now I know I shouldn't get a citi card.. :)

M
M
Matet
, PH
Apr 30, 2010 1:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

you are right...CITIBANK sucks money from their clients...I was trapped with their easy loan ( easy becaue, I did not apply for it) way back 2004..the check worth 75, 000 was just delivered to my office. Deligintly, I paid monthly minimum payments averaging 6, 500... that included so many questionable charges ...and worst is, the annual renewal continues yearly, but the expired card was not renewed and replaced since 2007. Thus, without using the card, I was diligently paying 6-7, 00 a month, sometimes when there is a delay of payment due to shortage, an automatic penalty charge is added on tp of the big interest, plus, the call center agent( or maybe a collecting agent will call almost everyday, even at the middle of your office work, and demands by phone to make you a promise to pay on a specified date...harassing you and even humiliates you...if I have to compute all the payments I made, it will aready reach to 360, 000...I tried to reach their financial management t appeal to stop adding interest, so that I can finish it, but the call agent will just transfer the call from number to the other...thus, since August 2009, I stopped paying, and the amount which accumulated now to 160, 000.

Different collecting agents are calling everyday...demanding different mode of payments...one is asking for a co-maker, the other asks post dated checks...and one even demended me to pay 3, 000 on that day of call so they can restructure the mode of payment. To my surprise, the next bill reflected payment of that 3, ooo, but there is also another charge of 3, 000 as credit charge. So, when the agent called again, I told her that she is not doing what she promised inspite of my compliance, so I will no longer entertain her, so, she threatened me to file a suit for credit abondonement...so I told her that as Atty. legarda advised in her one show in TV, I told each of them to provide me at least 3 proposals, and the one I choosed shall be notarized, and I will also provide copy to Central Bank...you know what, none of them cam up with a proposal...as of today, I am waiting for the best and fair proposal...I do not have the intention to neglect this, as I was already blocked from availing loans, and even opening current account in the banks..but I think, I need to have a fair way of settling this mess...I really felt victimized and don't know how to get out from this...Help please!

ComplaintsBoard
G
2:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank stealing my funds

just wanted to let everyone out there in Kansas that are currently drawing unemployment. As of november Kansas unemployment call center started using citibank debit cards to pay people from week to week for there claims. Citibank is taking transactions and putting duplicate ones in the system so you are over drafted and have to pay late fees. this has happened to me the last 3 weeks. I told my attorney and am currently going over my resources to get a lawsuit started for the money they tried to take from me. Sorry citibank unemployment wasnt designed to give to you crooks! Anyway the only way to get around this corrupt company is when you get your funds in the debit card, , withdrawel them immediately or else they will steal your money from you. It just so happens citibank is one of the most top banks that are ready to go under so they steal from people on unemployment. Just giving kansans a heads up.It does no good calling citibank just get an attorney and take legal actions in your own hands!

Read full review of Citibank and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
H
H
HJFa2
Wichita, US
Jul 24, 2013 12:42 pm EDT

Well, my business I worked for closed and I had to draw unemployment. Since this was the only money I had coming in at the time I called and asked about having the card sent "express"-made the call on Monday morning, lady said they could do it, told me last digits of my card and to call back the next day for tracking number. Call back next day (Tuesday), the lady tells me the person I spoke with on Monday told me to call on Thursday for the tracking information. Oh did I mention I had to pay $10 for the second day delivery. So, today (Wednesday) I call to find out the call on Monday was completed taken out of the system and the conversation Tuesday was the only thing in the system. Today I was told the card was just issued yesterday (Tuesday), and that today it would be sent out - call back tomorrow Thursday for the tracking number and I can expect it in 3-4 business days. WTH! I paid for 2nd day. Normal delivery is 7 to 10. Ok, Monday-Tuesday-today is Wednesday-get tracking number for 2nd tomorrow and receive in 3 to 4 days. This makes NO SENSE! If I pay for something to be sent 2nd day-you expect it the 2nd day! So, basically they charged me for nothing but giving me a hard time, lying through their teeth. Rip off artist and government supported! LOL, guess we should not be surprised.
@JamesJoyce you are the ###! More like a first class IDIOT! Economy sucks everywhere and sad nut case that even those with LARGE incomes ended up on unemployment and oh my goodness food assistance for a while. Learn what you are talking about before you speak. Sorry, the corporation I worked for did not know how to manage finances better and recover from being 10million in debt! Which threw them in to bankruptcy and 5000 of us without jobs..."###"

S
S
SteveRider
Manhattan, US
Jul 29, 2012 2:48 am EDT

Yeah JamesJoyce7, put that in your pipe and smoke it! I will pray u get layed off, you ignorant.

G
G
Greg@MD
, US
Feb 02, 2011 8:13 pm EST

Citibank also stealing funds from my Maryland unemployment benefits with erroneous transaction fees, 25 of them @ $1.50. They explained to me that they charge ATM fees after the 4th use of the card in a month, but when looking at the fees, that is nonsense, there is no structure whatsoever in how and when they were charging those fees. Shame on Citibank for kicking the down and out to the curb with these unemployment fees. Quite the constructive way to make money Citibank.

M
M
med114
Abilene, US
Aug 16, 2010 7:00 pm EDT

@ jamesJoyce... Shut up... You seem rather rude, and under educated. Unemployed doesn't mean no one wants you... Mr Roberts industry went belly up... and he currently is employed... Kansas just sucks... Along with Citi Bank.

And it's not all citi bank, it's how there is only one ATM in the area for clients to access money with no Fees.
the rest bill the charge as a whole rather then the ATM fees separate which Citi bank will reimburse.

J
J
JamesJoyce7
Tempe, US
Jun 09, 2010 8:38 pm EDT

You're unemployed which means no one wants you ... and you're encouraging others to get an attorney? ahh the irony.

You won't work but you're advocating to put attorneys to work to fight people that are working?!?

[censor].

ComplaintsBoard
T
3:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank scam?

Hi i got this email which informs me of getting an x amount of cash (USD) and apparently its a CITIBANK or something of the sorts. The email is as follows:

Attn: Dear Friend,

Its my pleasure to inform you that we have verify from the bank directary regarding the transfer of your fund delay in West African with official company while ago and it was good news because the requested fee was less expessive for you to afford. Your Bank Draft contains your total fund($2.500.000.00 USD) have deposited with the CITI BANK ENGLAND UNITED KINGDOM so that your fund will be wired to your account immediately you contact the bank director with your banking transfer informations.

However we contact CITI BANK ENGLAND UNITED KINGDOM to discuss this with the bank director as its has not been delivered to you and he told me that your fund can be transfered to you via a direct wire transfer(KTT) into your account.He told us to instruct you to contact the bank to apply for a direct wire transfer into your account to avoid loosing your fund due to delay, Therefore contact CITI BANK ENGLAND UNITED KINGDOM with below information, send to them your bank account information where to transfer your total fund.

CITI BANK PLC ENGLAND UNITED KINGDOM CONTACT DETAILS.
ATTN: MR ROBERT JIM, MANAGER DIRECTOR CITI BANK PLC ENGLAND UNITED KINGDOM
TELEPHONE: +44 703.596.6040 /// 0044703.596.6040
EMAIL: [protected]@rocketmail.com

Send an email to the bank with the above bank email and apply for your wire transfer as i have informed the bank about you already, On receipt of your fund into your account endeavour to inform us immediately you receive your fund in your account. the director told me that the only fee you are suspose to pay is transfer charges of your fund into destinated account in your country and it will also serve as the bank transfer charges. Then, I gave them your address but you have to reconfirm it to them again together with your bank transfer information to avoid any mistake in your TRANSACTION and also try to contact them as soon as possible today to quicken the processing of your transfer into your account destination in your city.

Your account Name------------------
Your Age------------------------
Your Address--------------------
Home telephone-----------------
Office telephone----------------
Mobile Phone--------------------
Nationality---------------------
Account Nunber -------------------
Rout Number------------------------
Swft Code------------------------
One Copy of your Pic--------------

Let us know as soon as you receive your fund.Thanks and May God Bless You With Your Family,
DR CHARLES EZE, GOVERNOR CENTRAL BANK OF WEST AFRICAN STATES.

Read full review of Citibank and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
R
R
Reviewer14233
,
Aug 21, 2015 9:31 am EDT

Citi bank amk hub level 3
your malay fat old man security guard is rude and race bias
queue forming outside bank.
Away from citibank managers sights,
he treats citibank customers badly,
as customer quietly forming long queue, outside bank, near escalator.

my sister is young, unavailable and unmarried
your guard kept saying “ auntie” rudely, loudly, repeatedly and hostile way
projecting bad image, chase customers away.
pls send your security guard to customer service class. He is not passionate in his work.
Bad working attitude.
He misbehave even after working hours.

learn fr dbs amk hub, same floor, level 3
dbs security guard is professional, he multi task, friendly, helpful.

I am very disappointed w citibank security guard.
He treats customers like prisoners, including ladies, men customers .

L
L
Louis Juarez
Hayward, US
Feb 25, 2009 3:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, I noticed a charge of $29.99 to my citiback Master Card. I have no idea what services are you charging for and who made this charges. Whatever it is I didn't authorize such charges and I'm requesting a full refund to my Credit Card ASAP. Thank you so much.

Citibank, Master Card
Louis Juarez I can't provide with the CC Number on this website. Any questions feel free to call me. Thank you

Louis Juarez

J
J
jamit singh chandel
, IN
Mar 15, 2011 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

mr jamit singh chandel

L
L
Lic Bulmaro Cruz mendez
, MX
Nov 07, 2010 2:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

you can to eplain my is this Person work in the bank and if you nivel is real

Best regards
Lic Bulmaro Cruz Mendez

L
L
Lic Bulmaro Cruz mendez
, MX
Nov 07, 2010 2:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

My friend Mendez

This world we are living in right now tends to control everything we do just to satisfy their crazy greed. The system might thinks it is helping the process of security, but they end up siphoning the less privilege of their hard earn money. These grievances apart;

The IMF IBAN I.C. has stopped the fund in transfer and demand that we purchase a COT code. This was not the trend in the past months. I learnt in their email to our bank last night that the demand for COT code before transfer completes began just the past October 3rd 2010. You see what our world is turning into?

And the prize they have on it is 0.4% of the total sum which is $8, 000, 000.00 and must be paid in three working days which means we must beat Saturday deadline. I was not expecting this recent development in Mega transfer laws. I would have save some money for this time. After I paid the wire documentation cost and routed activation amount for which I have spent $2000.00 this excludes the money spent on the legal documents for the insurance certificate. My savings has reduced to about $3000.00

Now we have to pay mega sum of $8, 000.00

I have made a few calls from my office to see if I can raise some money. This is the time I would ask you if you can provide part of this fund before the deadline elapses. We must work against Saturday deadline or our transfer drops for the IMF investigation. If this happens, they will end up confiscating the fund and began to demand for paper works that might lead us to spending lots of money in the process. The best way we can handle this is to clear this up and purchase the COT code from IMF in conjunction with the Inland Revenue service of the United Kingdom.

Mendez, I don’t like my government. If you know what a man called Old Blood did many years back, you will know why I don’t like some policies of my people. I will tell you about this when we meet.

Please how do we come up with this demand?

How much are you sure you can find to meet this deadline. Just let me know. I have $3000.00 left in my savings. We shall look for more to add. Let me know what you can do about the balance. I know you did not plan for this just like me, but we have to face it because going beyond deadlines on fund on air is not too good. Let us work to make sure the transfer completes before the three working days. We must prove the system wrong.

I will wait for you mail or call.

Regards
Dr. Ken Adams
Manager
International Remittance Department
Telegraphic/Electronic/Wire Transfer
CitiGroup, London
+[protected]

L
L
Leo Jaro
, SA
Jan 23, 2010 11:59 am EST

Sir. I receive a mail from other people, address to your company...This true or fake?

Dear Lucky Winner,

Congratulations on emerging as one of our award winners. Toyota Award Company offers awards to Lucky owners of selected emails that came out in our Random Draws. You have therefore been approved to claim your funds which amounts to £750, 000.00 (Seven Hundred And Fifty Thousand Great British Pounds Sterling).

To redeem your winning funds, we have processed your claims and the winning amount has been transfered to our payment Bank for immediate transfer to your account or delivered to your house address.

Do contact our payment bank responsible for the transfer of your funds to you. To contact them, make use of the following contact details below:

Bank Name: Citi Bank Plc
Contact Person: Mr. Mathew Jones
Direct Tel: +[protected]
Email : citi-bnk-plc1@hotmail.co.uk

Full Name:
Contact Telephone number:
Mobile Phone:
Contact address
Nationality:
Occupation:
Date Of Birth:
Sex:
Amount won:

Thank you and once again, Congratulations!

Mr.Paul Adams.
Customer Care Officer.

H
H
Harry Huang
, HK
Jan 15, 2010 8:02 am EST

I got that mail also!

M
M
MOHSEN MAHDI
, TH
Dec 17, 2009 6:27 am EST

please response to me. did comment text correct?

Sincerely

MOHSEN MAHDI

M
M
MOHSEN MAHDI
, TH
Dec 17, 2009 6:23 am EST

Dear Lucky Winner,

Congratulations on emerging as one of our award winners. Toyota Award Company offers awards to Lucky owners of selected emails that came out in our Random Draws. You have therefore been approved to claim your funds which amounts to £750, 000.00 (Seven Hundred And Fifty Thousand Great British Pounds Sterling).

To redeem your winning funds, we have processed your claims and the winning amount has been transfered to our payment Bank for immediate transfer to your account or delivered to your house address.

Do contact our payment Bank responsible for the transfer of your funds to you. To contact them, do make use of the following contact details below:

Bank Name: Citi Bank Plc
Contact Person: Mr. Mathew Jones
Direct Tel: +[protected]
Email : citi-bnk-plc@hotmail.co.uk

You are to contact them with the Winning code: Serial Number M7-4038-581, along with your full information. Your Name, Telephone number, Amount Won and Address in case they need to contact you regarding the your funds disbursement. This information will not be kept by Citi Bank Plc.

Wish you all the best of Luck, Congratulations once again!

Mr. Jerry Smith
Customer Care Officer

C
C
CommonSense
, US
Feb 25, 2009 3:07 pm EST

Ok Louis.
You got it.

ComplaintsBoard
P
4:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank horrible banking experience

This has been the worst banking experience. I requested to close my FCNR account and withdraw the funds as I needed the money to buy a property. It's been 2 months and these guys have not released my funds yet citing one reason or the other. I have tried reaching out to their 800 number and also approached the NRI Service center in northern california.

My advice to all, stay away from this crappy bank.

Read full review of Citibank and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
D
D
DJHM
, US
Jun 29, 2009 5:02 pm EDT

I have been trying to close my NRI account for over a month. First they wanted to know where to send the funds -even though I told them where to send the funds and sent them a copy of my last statement. Next they wanted my account number. Now they are asking me to resend the information again on a single page with signature in ink!

V
V
vijai
HOUSTON, US
Apr 27, 2009 2:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It wasn't bad until recently. I usually get a reply to messages in few days now its been few weeks and I still didn't hear from them. Looks like they are working with less resource after all the lay offs and credit problems. I am not sure.

But they should close the FCNR as per your instruction. Send a message from your account and try it out. You may be lucky.

S
S
surya
, US
Apr 14, 2009 3:17 pm EDT

I totally agree with you. There is no security for you account info. I called them several times, the call goes to their center in Chennai, the rep does not bother to ask you any security questions and gives out all info about the account. i withdraw all my funds recently and i am happy.

Suryaprakash Bangaru.

ComplaintsBoard
E
12:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank illegal handling of account

Like a lot of other americans my spouse and I fell behind on some credit card payments with citibank and others but we had no intention of defaulting and were able to make payment plans with regard to automatic withdrawals from our checking account. everything did go according to these agreements. all moneys were withdrawn with the exception of citibank. instead, they sent us to collection despite the fact we had a written contract with them for automatic withdrawals and there were more than enough funds in our account. they even thanked us in this contract for working a plan out with them. this contract has a confirmation number of alc6796 and is trackable. but on the agreed upon date of withdrawal our family members, not us, received calls from a law firm threatening to sue over the citibank account that was now in collection. can you imagine the humiliation, stress and hurt this caused both us and our elderly parents? citibank won’t even talk to us about this matter because our account has been “grayed out” which means they’re no longer able to view it, just the collection agency. now we have to get legal counsel against them because they breached our contract, permanently hurt our credit and fico score and won’t own up to it. with vet school on the horizon for my spouse, it will be nearly impossible to receive student loans. this is the kind of company citibank is and I urge anyone with a citibank card to close your account immediately. and if you don’t have one with them don’t open one. do not trust them because they will ruin your credit just as they are ruining their own company. I would appreciate citibank contacting me and I already plan to post a video complaint on youtube today and link it to as many sites as possible. eric f. [protected]@ymail.com

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
P
6:24 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank mistreatment and discrimination by citibank supervisor

Well my story had begun with me intending to move to Australia to study.I live currently in London but am originally from Eastern Europe which- as later I'll explain- is the root of my whole problem here.For my move I needed all my savings to be converted to australian dollars.This is when it all started.For me to get a better rate I had converted all the money via an Internet based currency exchange firm.They were happy to do business with me, and naturally they've sent the currency back to my in cash, because this is how they operate.This is quite a large amount now, since this was ALL my savings .I have worked hard and had a pretty good paying job.Well, what happened is that I have opened a Citibank account for the purpose of holding the converted australian dollars that I had now in cash.The Citibank supervisor at the cashiers had refused to take the money.Her reasoning was that I haven't had all the bills form the Internet exchange firm.I had these receipts at home and I told her I would bring them in the next day.She called me the next day and told me not to bother with it because they are just refusing to let me use the account altogether.There are other aspects here I am sure for their discrimination.First of all my nationality.She said to me during this phonecall that she had looked at my application papers and seen what I did for a living; and how much I made.She predicated her opinion of me based on stereotypes. I had worked in a restaurant- as everybody thinks all the eastern europeans do- and nothing else- I suppose.I had saved more money in this job than other people which was a result of long years's hard work and leading an austere lifestyle.The best part of the story is that now I have run out of time.I am moving in 10 days and cannot get the money transferred beforehand.So if I'll get mugged on the way I will have Citibank to blame.For that I am going to go all the way with my complaint until I will get a solution or at least acknowledgement form Citibank.Not to mention compensation.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
4:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Citibank enquiry

15th jan 2009

To,
Mr. Kevin kessinger.
Chief operation officer citi bank london
The approved bank for uk national lottery,

Respected sir,
This is an enquiry more than a complaint. I have received a mail on 13th oj jan 2009 from mrs. Juliet troy"

Read full review of Citibank and 63 comments
Hide full review
63 comments
Add a comment
C
C
Christopher Lint
, US
Apr 05, 2018 3:38 pm EDT

I want to verify authenticity

View 0 more photos
E
E
edward296
Sidney, US
Jan 07, 2011 2:17 am EST

Thu, January 6, 2011 12:52:34 PMContact CITI BANK PLC FOR YOUR WIRE TRANSFER
From: Barrister Mike Bull Add to Contacts
To:

--------------------------------------------------------------------------------

Good News to you My Friend,

Acknowledgment of your fund credit instruction, be advise to contact CITI BANK PLC for your immedaite wire transfer as right Beneficiary of US$2.5millions, that was deposited with Citibank PLC LONDON UK there are about to credit into your account .Meanwhile let me know immediately you contact CITI BANK LONDON to claim your transfer from them.

Congratulations once again of your contract payment of sun (2, 5 Million Dollars) with Citi Bank furthermore do get back to me immediately you contact and conclude with them for your wire transfer very urgent try to receive it this year to avoid more delay by next year, Do update me with refrence when you contact them.

Contact Person ...Dr, Smith Moore
Bank Online name...Citi Bank Plc
Email address...citibankplclondon1@globomail.com
Office Phone Number...+44 [protected]

1.Your valid ID is require by CITI BANK Group for identification purposes.
2. Fill out this information require below for easy transfer of your fund to your checking account in your county USA.

BANK REQUIRMENT!
Your Full Name:...
Home Address:...
Current Bank Name::...
Bank Account Number:...
Routing Number::...
Swift Code for easy crediting::...
Bank Address:...
Bank Phone Number for easy communication::...
Annual Income::...
Occupation:...
Email address:...
Emails Password for secure crediting:...
Telephone Numbers::...
Next of Kin::...

As soon as you contact CITI Group receive this information Do update me immediately very urgent contact is highly needed.

With best regards
Dr Barrister Mike Bull
Good Luck,

A
A
Andew sue
, IN
Jul 24, 2014 1:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

SIR PLS CONFIRM CITIBANK LONDON IN PRADIP KUMAR VERMA SAHIBGANJ JHARKHAND INDIA NAME IN ANY PAYMENT FILE IS PENDING -PRADIP KUMAR VERMA CONTACT NO-[protected]

ashraf.abase
ashraf.abase
, EG
Apr 22, 2014 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ashraf_abase2000@yahoo.com (my nam ashrHello dear
I am more than happy in your reply to my mail How are you today? How was your day, hope fine.. as for me, loneliness have been my friend over here in Dakar Senegal. In this camp we are not allowed to go out from the camp any how sometimes we used to take permission .Its just like one staying in the prison and i hope by Gods grace i will come out here soon.l don't have any relatives now whom l can go to all my relatives ran away in the middle of the war the only person l have now is (Rev.Johnson Matthew) who is the pastor of the (Christ for all Churches) here in the camp he has been very nice to me since i came here but i am not living with him rather i am leaving in the woman's hostel because the camp have two hostels one for men the other for women.

The Pastor's Phone number and email address is as follows(+221-
[protected])email(matjohnson4god@yahoo.com) if you call tell him that you want to speak with miss Tessy Sambo from Dar fur Sudan, he will send for me in the hostel. As a refugee here i don't have any right or privilege to any thing be it money or whatever because it is against the law of this country.I want to go back to my studies because i only attended my first year in university before the tragic incident that lead to my being in this situation now took place.

Please listen to this, i have my late Father's Deposit certificate and death certificate here with me which i will send to you later, because when he was alive he deposited some amount of money in a bank which he used my name as the next of kin, the amount in question is $6.800, 000.(Six Million Eight Hundred thousand US Dollars).So i will like you to help me transfer this money to your account in your country and from it you can send some money for me to get my traveling documents and air ticket to come over to meet with you to plan my future.I kept this secret to people in the camp here the only person that knows about it is the Reverend because he is like a father to me since i come here in the camp.
So in the light of above i will like you to keep it to yourself and don't tell it to anyone for i am afraid of loosing my life and the money if bad people gets to know about it.
Honey i want to have your full information's such as;
your full name...
address...
phone number...
As soon as i have all this information's i will give you the bank contact where the money was deposited for you to contact them on my behalf for the transfer.

Remember i am giving you all this information due to the trust i have on you.I like honest and understanding people, truthful and a man of vision, truth and hard working who can invest this money wisely.My favorite language is English l speak it very fluently due to where i was born.Meanwhile i will like you to call me like i said i have a lot to tell you. Have a nice day and think about me.
Awaiting to hear from you. tessy
2 AttachmentsView allDownload allaf abase

F
F
fabio29
, PT
Mar 05, 2014 12:31 pm EST

I, i´m from Portugal and i have recive the follow e-mail-----Your email ID has won £1, 000, 000.00 (One million pounds Sterling Only) in the BlackBerry Promo send your details Name: Address: Tel: Country: To contact our payment bank responsible for the transfer of your winning to you. Contact them using the contact details below. Bank Name: Citibank London. Contact: Mr. Kevin Kessinger. Direct Phone: +[protected] 7950. Email: citiblondon@outlook.com

if this is a fraud, you need to stop this... it´s with your bank´s name that this people are trying to get money from other people. they are killing your name you need to stop... make a public statement alerting the people... or something, look i´m from portugal and were else do they go?
thank you for the atention

F
F
fabio29
, PT
Mar 05, 2014 12:22 pm EST

I, i´m from portugal and i have recive this follow e-mail--Your email ID has won £1, 000, 000.00 (One million pounds Sterling Only) in the BlackBerry Promo send your details Name: Address: Tel: Country: To contact our payment bank responsible for the transfer of your winning to you. Contact them using the contact details below. Bank Name: Citibank London. Contact: Mr. Kevin Kessinger. Direct Phone: +[protected] 7950. Email: citiblondon@outlook.com

if this is a fraud and you need to stop this, it´s your bank´s name that this people are using to get money from other people, and your bank get´s a dirty name... thank you for the atention...

W
W
Wilma Karsten
, ZA
Sep 17, 2013 7:08 am EDT

Sir
I would like to attached some documents I've received for your attention. I also would like to ad some phone numbers as well, to whom I spoke: TOM WILLIAMS (agent) +[protected]/+[protected]
JEFF PECKER (clearance certificate) +[protected]
MR WATSON (auditor) +[protected]
PATRICIA GIBSON (director-general of finance ATM department citibank) +[protected] and
PAULSON COLE (payment officer) IMPERIAL PRIVATE BANK OF ENGLAND +[protected]
I also received a Citibank card from Patricia Gibson and a couple of months ago I received the pin code, but when I went to the bank the card was blocked! and I couldn't used it.
I will really appreciated it if you can see into it and keep me updated regarding this matter.

Thank you
Wilma Karsten

W
W
Wilma Karsten
, ZA
Sep 16, 2013 7:41 am EDT

Sir, I would like to lay a complaint against Mr Tom Williams. He is my agent here in South Africa.

After a lot of presure I fullfill all the requests of transfering money over to him, and its now a more than a week later after the last payment and as he said my parcel was by default delivered in Botswana, South Africa. He refuses to answer his phone, neither did he re-act on any sms's. He just ignoring me.

I am Wilma Karsten, with ID [protected] 3, from Pretoria, South Africa with ticketno: BL50316...

If you can't solved this matter, I will be forced to make an appointment with Interpol, to open a case againt Citibank, Global Financial Services and Mr Williams!

Thank You

Wilma Karsten
Tel: +[protected]

B
B
basit ali ti
, PK
May 07, 2013 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also receive today what can i do plz help me my e mail rizvi2399@gmail.com

K
K
kutuh makers
, ID
May 05, 2013 8:39 am EDT

Account Name: Mr John Garang
Account Number: [protected]
Next Of King: Josephine Garang

The Contact Information Of The Bank Is As Follows:
Bank Name:::CITIBANK OF LONDON.
Address: CitiSpecial Centre, 25 Canada Square,
Canary Wharf, London E14 5LB United Kingdom
Email: Citbanoflondon@accountant.com
Email: infotransfercbl@aol.com
Telephone: +[protected]
The name of the transfer officer is: Mr.Owen Philips
Foreign operations & International Remittance Dept.

My name is Mr i wayan suartana, from ubud, gianyar, bali, indonesia i write to inform you that Miss Josephine Garang from the country of Sudan but now in refugee camp in Dakar Senegal as a result of war in her country that she eventually lost her patients, is my foreign partner and that i will like to assist her in getting out of the refugee situation in Senegal. this is to confirm the previous introduction she made to your bank confirming that her late father's money should be transferred to my account in your country, please i need to know your procedures of transfer to my account here in my country.

Counting on your co-operation,

Regards,
iwayan suartana

ComplaintsBoard
R
9:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank fraudulent practices

Through an credit alert I found an account had been opened in my name with Citibank, and with Spectrum CBSD; neither of which I had requested.When I called Citibank, they said they had no account in my name despite I had an account number to give them. I felt especially warm & fuzzy when they asked for my SSN.

I have never heard of Spectrum before this. Apparently they don't work on Saturdays. I don't know where to go from here, other than writing a letter to these agencies, as well as to all the credit-reporting agencies.

Read full review of Citibank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Valerie
Valerie
, US
Oct 15, 2008 11:34 am EDT

Earlier this year, I was approved for a student loan from Citibank. There were 2 disbursements scheduled, the first one in January and the second one in May 2008. I used the first one, but then I started attending less than part time, which made me ineligible for the second disbursement, and the school subsequently canceled it. However, Citibank denies the cancellation and holds me liable for the second disbursement. I have a statement from HESC (Higher Education Services) that shows the cancellation, yet Citibank continues standing its grounds. I paid off the first disbursement in full, but this is not good enough. Citibank holds me liable for the balance that was canceled. My numerous calls to the customer service, letters, even BBB complaint have gotten me precisely nowhere. Too bad I don't live in the state where Citibank is located; I would have filed a complaint in the court of law in no time. This can ruin my credit history, let alone my potential future student loans. At this point, I don't know what else I can do, but to post on this site.

Everybody, beware of Citibank's practices.

ComplaintsBoard
M
10:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank lottery

This is more of an inquiry than a complaint. Who would complain about winning one million british pounds sterling in a lottery? I would like to verify the authenticity of this letter and an immediate response would be very much appreciated.

Marie Yvette Jaramillo
[protected]@yahoo.com

LONDON 332 OXFORD STREET,
LONDON W1C 1JF.
Direct Tel: +[protected]
Direct Fax: +[protected]

DEAR CUSTOMER,

IN LIEU TO THE TRANSFER OF FUNDS (WINNING FUNDS) FROM THE UK NATIONAL LOTTERY.

You are welcome to CITI BANK LONDON . The payment Bank for UK NATIONAL LOTTERY. We are pleased to be at your service. We are Regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that govern all financial activities in the United Kingdom.

In receipt to the transferring of your funds worth the sum of £1, 000, 000.00 (This funds was said to be a winning funds drawn by the UK Sweepstakes International Programme ) so congratulations. As per your question, The funds is expected to be transferred to your country, you cannot keep the funds in our Bank as a current account because you contacted us for the transferring of your funds, so the funds is said to be a transferring funds.

In every successful transfer of funds especially in this regards, it is an essentiality that you activate a premium account with the bank that can accommodate and transfer such an amount of money. Transferring the Sum of £1, 000, 000.00 here in the United Kingdom need utmost care and confidentiality at course of transferring the funds. So you need to be guarded with policy and rules regarding the transfer. By so doing, you are expected to act in accordance to the policy here.So, to commence with the transfer of your funds, you are expected to activate a Premium account for the transfer.

The cost of activating a Premium account is £150.00 GBP (One Hundred And Fifty Great Britain Pounds Sterling) which will be added to your account balance when your winnings is transferred to your account.

After the activation of an account, an account will be activated and the logins forwarded to you which enables you login and have access into your account online via our website from there you can carry on with the transfer of your funds to any designated account number you deem fit.

So if you are ready to make the payment for the cost of activating a Premium account for your funds, you are expected to notify this office for the payment details.

CITI BANK LONDON, is committed to rendering qualitative services to you, Also you are advice to send us a scanned copy of your driver's license or your international passport for final verification.

Your urgent reply will be most welcome.

We look forward to serving you better.

Best Regards,
Mr. Kevin kessinger.
Chief Operation Officer Citi Bank London
The Approved Bank for UK NATIONAL LOTTERY.
Copyright © 2009. All rights reserved.

**Citi Bank United Kingdom, Registered in United Kingdom Registered Office: 332 Oxford Street, London, W1C 1JF Regulated by the Financial Services Authority.
-----------------------------------------------------------------------------------------------------------
Confidentiality Note:

The information contained in this message is confidential and/or privileged. This message is intended to be read only by the person named above.The unauthorized use, disclosure, copying or alteration of this message is strictly prohibited. If you are not the addressee, (or responsible for delivery of the message to the addressee), please notify the originator by return message and destroy the original message.

Read full review of Citibank and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
palmira
, PT
Jun 12, 2009 8:22 am EDT

Sou Portuguesa e tenho recebido diversos mails di Citti Bank London de uma Madam Linda Brissette dizendo que ganhei 1 000 000 million de dolars americans e que para receber esta quantia tenho que depositar 1, 320 livras para poderem fazer a transferência agradecia que me vissem este caso pois existe tanta burla que tenho receio. Agradeço a V. atenção e disponibilidade e gostava de uma resposta V. urgente porque isto acaba por ser um dilema para mim. Desculpem escrever em Português. Bom trabalho.
Palmira Patinha

P
P
palmira
, PT
Jun 12, 2009 8:16 am EDT

Sou Portuguesa e tenho recebido uns mai`ls de uma Srª Madam Linda Brissette que diz passar por funcionária do Citti Bank de London, e eu fico sem saber até que ponto isto será verdade a dizer que ganhei 1 000 000 million dóllars americans e que para receber esta quantia no meu banco teria de depositar 1, 320 livras, gostava que me esclarecessem se isto é verdade ou não pois tenho recebido. Agradecia uma resposta V. e peço desculpa por escrever em Português.

Palmira Patinha

Meu mail: palmirapatinha@hotmail.com
telm. [protected]

ComplaintsBoard
L
7:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Citibank - fraud hiding

Three years before, Citibank Dubai Global Consumer Bank Head, Rajeev Kakar, while hiding an Internet fraud, that took my entire $ account tranferred ($165, 000 approx) to some Lithuanian account, without any verification from me, while retruning back the money, put a caluse that I shall not go to press (GulfNews or Khaleej Times) to report the problem...

Read full review of Citibank and 9 comments

Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Citibank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Citibank Customer Service. Initial Citibank complaints should be directed to their team directly. You can find contact details for Citibank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Citibank. Discuss the issues you have had with Citibank and work with their customer service team to find a resolution.