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CIMB Bank / bad service of customer request counter

Jinjang branch, MY

Today, around 3.53pm, I go deposit cheque but the cheque deposit machine (can direct print out cheque picture slip) got problem, cannot deposit. So, I go counter ask for help to photostat the cheque for my account reference. But the Staff ask me pay him to photostat. I told him other staff can help me photostat (the machine always got problem) without pay any payment, why you cannot. He told me (Rude attitide), you go find out staff who can help you but not me, you need my photostat pay me first.
What service of CIMB provide to customer?
This case look like RASUAH. You pay me, I do job for you.
Cimb got this rule or charger if machine got technical problem?

CIMB Bank

Br
Mar 15, 2017

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