Pada 06apr2010 pada jam1617hrs, saya menerima panggilan dari cimb yg bernombor 03-[protected], kakitangan tersebut bernama wahidah. Beliau dengan secara kasarnya memberitahu saya bahawa pinjaman kereta saya telah tertunggak selama 2bulan. Cara beliau sangat kurang ajar dan tidak beretika. Beliau mengatakan pada saya bahawa surat utk menarik kereta saya telah dikeluarkan dan dgn kasarnya beliau bertanya kepada saya bilakah saya dapat menjelaskan tunggakan tersebut. Saya memberitahu beliau bahawa setiap bulan selepas tarikh 25hb saya membayar pinjaman tersebut walaupun kadang2 saya tidak membayar amaun yg penuh tetapi saya tetap menjelaskan bayaran tersebut. Beliau memarahi saya dengan mengatakan bahawa lain kali kalau wang saya tidak cukup, beliau menyuruh saya mengumpulkan wang tersebut dan membuat pembayaran setelah amaun pinjaman bulanan saya telah cukup. Saya menjelaskan pada beliau bahawa kadang2 saya mempunyai masalah kewangan memandangkan saya seorg sahaja yg menyara keluarga dgn 3org anak yg masih bersekolah, tetapi beliau tidak mahu mendengar sebarang alasan dari saya. Beliau menyuruh saya membuat bayaran sebanyak rm550 sebelum 18apr2010 dan sekiranya saya gagal membuat bayaran tersebut beliau akan mengarahkan supaya kereta saya ditarik. Saya merayu pada beliau supaya tarikh itu ditunda sehingga 25hbapr2010 kerana gaji saya hanya masuk pada tarikh tersebut, tetap beliau dgn angkuhnya berkata kpd saya supaya meminjam dari sesiapa atau pun cari sampai dapat tak kira macam mana cara pun, beliau berkeras supaya saya membayar sebelum 18hbapr2010. Cara beliau sungguh mengecawakan saya sebagai pelanggan cimb. Cara beliau seperti saya ni meminjam wang dgn beliau dan bukan dgn pihak bank. Sebagai pelanggan saya berhak mempertahankan hak saya n saya faham bagaimana sesebuah bank itu berfungsi. Bank adalah sebuah badan kewangan yg sepatutnya membantu setiap pelanggan. Dan saya bukanlah seorg pelanggan yg tidak membayar langsung hutang saya. Pada 12apr2010 saya telah menghubungi cimb bahagian perkhidmatan pelanggan dan membuat aduan tentang kakitangan yg bernama wahidah itu. Saya berkomunikasi dgn cik melinda dan beliau mengesahkan bahawa wahidah adalah dari jabatan colecction management. Cik melinda memberitahu saya bahawa tiada apa2 arahan yg mengatakan bhw kereta saya akan ditarik dan tiada apa2 surat yg di keluarkan. Saya memberitahu cik melinda ttg ugutan wahidah yg menyatakan akan menarik kereta saya. Layanan cik melinda amat berbeza sekali dari wahidah yang kurang ajar dan tidak bertamadun itu. Cik melinda menyatakan bhw pihak bank boleh menunggu sehingga 25hbapr2010 utk saya membuat pembayaran. Di sini saya ingin menyatakan rasa kesal n betapa kecewanya saya dgn layanan dari kakitangan cimb yg bernama wahidah dari jabatan collection management. Saya berharap pihak cimb dapat menyiasat perkara ini dan mengambil tindakan yg sewajarnya terhadap kakitangan tersebut. Saya memuji cik melinda dari jabatan perkhidmatan pelanggan dan saya berpendapat pihak bank seharusnya memberi ganjaran kepada cik melinda diatas sikapnya yang mesra pelanggan. Cik melinda membuat saya ingin terus menjadi pelanggang cimb. Saya berharap tindak balas dari pihak bank cimb dan saya boleh dihubungi melalui email saya [protected]@yahoo.com. Saya akan memberi detail mengenai kereta dan akaun saya pada pihak bank utk rujukan melalui email saya. Sekian. Terima kasih.
I went to CIMB Cyberjaya branch at 12noon (lunch hour) on a Tue to deposit into ASB. I took my number which was of 2028. I sat and waited for my turn. At that time the digital displayed the number of 1000 series, which I'm guessing are of other bank services. By 1245pm NO 2000 number was called AT ALL. I got up and asked one of the tellers, she took my number and said ur number will be called after this. I sat feeling hopeful. Shortly after true enough 2000 series number started to be called..but it was still about 5 customers before me! Which means I need to wait further! Which also meant I just nudged the counter service to realize they have only been calling the 1000 series all tht while. And my 'greet' to the teller only helped those other loser customers who may have also waited hours..I left without waiting for my number. It's a simple system which was not checked/followed. Very dissapointing.
On d 9 of Dec 09 i bankin a cheque (amount RM300) at Bdr Baru Nilai CIMB branch. On 11 Dec 09 i update my at Semarak, Nilai CIMB branch and found that the cheque returned and RM10 x 2 (total RM20 was deducted from my accnt. I check with d counter staff with (saya tak tau answer and was told to refer back CIMB branch which i bankin d cheque. 10 min drived to Bdr Baru nilai branch with 60sen parking fee and the answer was still the same saya tak tau answer. My question was 1)why RM10x 2 was deducted ftom my accnt. 2) where is my cheque now. The answer SAYA TAK TAU and I demanded to see d bank Manager which was on leave. Comes d unprofesional asst bank Manager to assist me with worst answer. Same question from me and at first samr answer from asst Manager, I dun know. After i almost lost my patience d asst Manager answer maybe d 1st RM10 deducted was for technical error and d 2nd RM10 was for the courier service to return my cheque. I agreed with the 1st RM10 but not the 2nd RM10 because of my correspondent address was not updated and was scolded by d asst Manager. I asked him wheater it is an OFFENCE not to updated correspondent address???
I asked him where is my cheque now and d answer still I dun know. he asked me to refer back to my accnt branch CIMB Wisma Genting. I said it's too far away and was given the phone no to call. To my suprised it was the fax no given by that asst Manager.
What a joker doing in a bank as Asst Manager at CIMB Bdr Baru Nilai?
Can someone from CIMB HQ or any department PLEASE TELL ME WHERE IS MY CHEQUE and why was d 2nd RM10 deducted from my accnt???
I had a car loan with CIMB Bank and was previously advised that the last amount due was RM622.17. This amount was duly noted at my end.
Before the due date of the payment i have also called the department yet again as to be sure of the RM622.17 amount - and fair enough, they have confirmed me on this. They have also advised that for final payments, it can only be made over the counter and not via CDMs. This condition was fine with me.
On 28th of November, I have then make a stop at CIMB counter in Gardens Midvalley for the final payment. And to my surprise, they have requested me to pay an amount of RM673.xx!! Boy, was I shocked! I had no problem paying an extra rm50, but i was diasappointed with wrong advice given to me prior to my visit to the bank. That was totally inconvenient to fellow customers like me, but of course all convenient to the bank!
When I probed the staff at the counter on why is there a different amount? He told me that he is only depending on the system therefore, he does not know why was there a different amount mentioned to me.
As a customer, that kind of excuse and explanation is just NOT GOOD ENOUGH! We need to know what are we paying for in details, rather than just obeying to the bank's whims & fancies. And of course, the staff at the counter maintained a clueless look. Then his supervisor approached us to assist (So nice of him? No, not really)
This supervisor was rude, and annoying.
When his staff was trying to explain to me, he was also delivering his own explanation. How can a customer listen to two staff talking at the same time?! I therefore had to tell the supervisor to shut up, and explain to me on the payment one by one. Simple.
He went on and on talking nonsense like, "if i were you, i would just pay now, and lodge a complaint later". WHAT?!!!
Isn't that convenient for the bank? This supervisor did not explain on the system and just said, "we are not sure about the sytem at times, so we just follow what are the amounts shown". Isn't that just embarrassing?!
Trying to avoid further "extra charges" i have then paid the amount and requested for their names - the staff at the counter and also the supervisor.
THE SUPERVISOR DARED TO SAY THIS TO ME - "I DONT UNDERSTAND WHY YOU WANT TO GET OUR NAMES - IT WOULDNT CARRY ANY WEIGHT IN YOU COMPLAINT".
What about ACCOUNTABILITY, dear supervisor?
In the end, he just scribbled his name on my receipt as "SETHU" - which i do not think is his full name. How rude is that? So we customers can only get your names in cases where we would like to compliment, but not to complaint?!!
Please take note of the name,
it's SETHU, from CIMB Bank branch in Gardens Midvalley. As he is a rude staff. He shouldnt be sitting as a supervisor, since even he was not able to assist and advice.
Promotional Fairs like Home Living Fair by CIMB Bank are really a scam and great disappointment. We were taken for a ride and felt very much cheated after attended the said fair and placed booking/bought a few household items at Putra World Trade Centre in August 2009. The trader Ga Hing Trading told us the goods got to be paid upfront as discounted pricing are supported by the principals and CIMB Bank and only available during the fair duration. Furthermore, the instalment plan as advertised by CIMB Bank was not available from the trader, who blamed the bank for not giving them the facility, while the bank claimed that the Trader did not apply for the facility.
Lo and behold, when we finally asked for delivery of one of the items, an Ariston Washing Machine, the unit delivered to us was a displayed unit. We asked for a new unit to be sent instead (meanwhile we took down the serial number of that machine). We also complained the matter to the Principal company, Obicorp Sdn Bhd. ( a company associated with Signature Kitchen) Tel:603-[protected], the Sales manager, Mr Kent Chan, was most unfriendly, saying their company was not responsible for sales by their dealer, even when we informed him that the purchase was done at the Home Living Fair which was supposed to be supported by his company. His sales rep Ah Wai was seemingly helpful, saying he would get us a new unit- however, that remained an empty promise. Few days later, the trader phoned us and said they would deliver a new unit from the Principal company to us- surprise and surprise - when the "new unit" arrived, it looked like the previous unit, though it apparently had been cleaned up. We then looked for the serial number and found it to be exactly the same as the previous display unit.
A complaint was made at the CIMB customer service hotline, the person in charge seemingly was sympathetic to our plight, but told us she could not help us, even after we informed her that we were made to understand that we were told the goods had to be advance purchased to enjoy a cheaper price and the fair was apparently fully backed up and guaranteed by CIMB Bank.
We felt really cheated by CIMB Bank, Obicorp, Signature Kitchen and Ga Hing Trading (especially), and were really disappointed that we had been taken for a ride. We would ask every body out there to shy away from all these fairs, which are really a scam- for traders to push off their old stock and make a fast buck.
The moral of the story is:
-Never go for any of these fairs
-A promise that was advertised is as good as that, unless it is actually written down in a legal contract, and unless you have the time to actually take the case to the Consumer Tribunal Court.
- A cheap item on sale which seems too good to be true is actually too good to be true, that's it!
- Many big companies in Malaysia like CIMB Bank and Obicorp are really unethical and do not have any social responsibilities, and are there to actually conspire with unscrupulous traders to cheat and hoodwink unsuspecting consumers.
--- On Fri, 10/30/09, Shakila Bernabe <shakila.[protected]@yahoo.com> wrote: From: Shakila Bernabe...
As a "preferred customer" and member of the CIMB Club i was offered end of July 2009 to invest a minimum of...
I'm here to to make a complaint about CIMB Bank, they assign car repo guy is like gangster & also like a illegal company attidtude.
The repo gangster try to tow my dad car @ my dad working place, when they reach there, they are shouting, make noisy at there. The place is the place to do business, why they attitude like a ALONg, are they legal or illegal ALONG ?
I try to call they center to check all this, but they say we are overdue for 3 months & say the repo GANGSTER already find us so no way can help us. Even i going to pay now, they also need to charges us RM500.00, are they try to looking money from us ?
When i told them i didn't received any notice, they say they already send out. So cant do anythings. But i didn't rceived notice or any call from them, they say they dont know, but the notice is already send out. NOw because of this repo GANGSTER attitude, my dad loose his job & on the day the shop also loss a lot business, so who want to bear this losses now ?
To be hoonest to CIMB CEO & management, we are VERY disappointed with your service provide by your bank. ARe your LEGAL BANK or ILLEGAL ALONG to collect debt ?
Recently, 21 Aug, my 54 years old mom was being toyed by a car repo of indian gangsters in Putrajaya, the car repo guys push a 54 old year woman and snach the key from her hand before treating to tow the car. When my mom ask her to tow the car they dont want but try to settle.. When we ask for Police Report they said they have friends in the Putrajaya Police station by calling they can report, they just show a CIMB statement with out having the chance for my mom to read the statement. Yes she realized that she is in danger she have to pay, the gangsters follow and ask my mom to pay in the teller which was only 2 months due and still get away with RM500. Putrajaya Police please investigate this they are loitering near Putrajaya Imigration. They used the police name and treathen the people. We hope non of the police in Putrajaya is actually involved. But from a friend we got to know that there are some people in CIMB who browse through the late payers list and exploit the payers especially when they know the user is a women. I myself several times saw this repo guys doing this when we try to interfere they will rudely want to hit U. To all the banks esp CIMB Banks if that incident might have become severe of if my mom get hurts or I will be sure to report this to your CEO and get the culprit. To CIMB CEO pls be honest to your customer not giving loans to all and then assign Along to collect the debts...
Assalamualaikum dan Salam Sejahtera, Tuan/Puan, Saya merupakan salah seorang pelanggan yang telah membuat...
cimb bank Tawau, sabah dan cimb bank KLCC
tidak memberikan maklumat yang tepat..dan tiada budi bicara yang baik terhadap pelanggan.Tidak membantu tetapi menyusahkan pelanggan...mengapa tiada sistem yang baik berkenaan dgn cek...jelas2 itu adalah duit pelanggan..mengapa terlalu suah utk memberikan perkidmatan yan baik dan tepat..saya tidak teragak2 utk mengambil tindakan yg lebih lanjut sekiranya isu cek yng perlu ditunaikan tidak dapat di proses lagi buat masa yg terdekat ini!!!
management SANGAT-SANGAT TIDAK BERSISTEM!!!
to all cimb debit card users, always check your account transaction because sometimes they 'accidently' charge you TWICE, like what happen to me. i signed for the purchase resit one time only, but they charge it twice. call the servis centre? useless! call bank itself? not helping at all. how awful is that? can they solve the problem FAST & EASY? now i have to go to the cimb counter and claim report for the mistake they made. 'thank you' for making my life 'easier'... yeah, right~!
Yesterday I had went to bank in cheque at atm machine, but the atm area was too dark (Without lights turn on). It was difficult for me to fill up the form before put the cheque into the machine. This situation also not secure and safe to withdrawl money at atm machines. Pls take immidiate action on this to prevent any incident happens. Thanks.
I would like to complain regarding application of credit card & master card at once of your branch at taiping perak.
I have applyiong above credit card / master card for 2 time with completed detail accord to your good company requested but the result to return back to us is "rejected" according to my pay slip (work at singapore) & 8a form show that I have qualifies to make all your (cimb bank) requirement. Can you please help to check why there have been rejected by your bank.
Any inquiry, please call [protected] daniel lim for further information. Hope to seek your reply soon.
Thank & best regards
Daniel in singapore.
Just to inform the few million CIMB consumers that they are add it again.
During the June and July 08 cheque fiasco, where cheques was not clearing on time. It has happened again but with a different twist.
Now in October previous cheques that we returned during the July fiasco is now being cleared in October. Oh my goodness.
On top of that the payee bank says it is cleared but CIMB says it doesn't have the money. Only after countless calls and emails and escalations with faxed documents does some action occur. I didn't realised it was such a big issue till I googled "CIMB cheque clearing issues" that I find so many blogs and compliants.
Read the links for some background to the issue.
Cash surrender value - gasa
Submitted early september (almost two months ago) through cimb bank inanam branch but until now, no reply from cimbaviva!!!
Name: azizah bt saffian @ mohamed saffian
I.C. No. [protected]
For the past one month l have been calling ms suzie of cimb bank inanam branch. Regarding the above cash surrender value but as usual they always told me that they are still waiting for a reply form cimbaviva.
Thank you for your kind attention.
I'm really un satisfy with the service provide by CIMB bank at Kampung Baru branch. The person in charge...