About thirty years ago I was a very successful store manager of a high volume Church's Chicken in Lawton, OK. We took a lot of pride in our operation and practiced, on a daily basis, quality people, product, and service. Why? We had lots of positive motivation from the company. Plenty of sales and profit bonuses were awarded to managers and team-members who practiced implementing the company's high standards for service, cleanliness, and product. All of this was before the original owners of the company sold it to another corporation in the late 1980's. Today I am ashamed to tell friends I used to be a Step 13 Master Merchant Manager for Church's Chicken.
We recently visited a Church's in OKC...what a step down the present company has taken from the standards we were striven to maintain thirty years ago.