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Chilis - Silsbee, TX

Posted:    

poor service and management!

Complaint Rating:  80 % with 5 votes
80% 5
4
I went to the Chilis in Silsbee, TX today for my lunch break. I had called in my order to be picked up. I was told on the phone that my order would be ready within 15 minutes. I arrived at the rest. 18 minutes after I placed my order and the lady did not have it ready. The girl working the to go desk seemed as if she had a mental and congenital defect. She told me it would be another 5 minutes before my order would be ready, although this was after I had already paid. She made multiple odd facial and hand gestures at the cash register. The lady there behind me seemed to be having great difficulty with her as well once I stepped aside. She must have left out some type of bread off her order because she motioned something to the girl, then she walked back to the kitchen and retrieved a piece of toast with her BARE HAND and came back to the counter to put it into the girls bag. The customer grabbed her hand and told her no. We did ask for the manager though she never did come. This is the 3rd bad experience I have had at this particular Chilis since it has been opened. I did go to the Chilis in Longview last week and the service and food was great. I think the Chilis in Silsbee has a lot of potential but obviously has poor management. Please fix it since it is so close to my work and home.
Complaint comments Comments (1)    Updated: Complaint country United States Complaint category Restaurants & Bars

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D  12th of Jan, 2011 by    0 Votes
wow you sound like one of the nastiest women to wait on I bet you complain everywhere you go and to say the girl had a mental defect, who do you think you are??? The girl in togo does not cook your food you idiot!!! She can not control how fast the cooks get the food to her, so to say she has a mental defect because to had to wait a few extra minutes for th COOKS to make your food availabe just shows how ignorant you are!!! So you get online and make a huge complaint calling an employee basically retartded and stupid because of something out of her control, makes you the stupid one

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Chili's Grill & Bar Logo Chili's Grill & Bar
Customer Care Service
531 W Southwest Loop 323
Tyler
Texas
United States - 75701
+1 903 581 7812
+1 903 581 5379
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