Chili's Grill & Bar
Reviews and Complaints

Bel Air, MD

I also got cold food. The burger wasn't even cooked and the cheese was just lying on top.
I didn't want fries but got them any way and asked for an onion and didn't get it. The manager
came over and asked if there was a problem and I explained it. He took care of me.

I sat at the bar like always. The bar tender kept ignoring me while flirting with two guys at
the other end. Finally, I yelled for her to come over and she said she was busy. When she
came over I said it looked like you were just talking. She said I was. I said it is your job to
push drinks and take money, not flirt. I ordered a drink and she slammed it down. The manager
came out and talked to her but didn't say anything to me at that time.

When the burger came out wrong he asked if there was a prob. He was cool but he was
watching me. I went to another bar and asked that bar tender if I was wrong in acting that
way. He said that would have never happened with me and it never has. He said the
customer is always right here.

Just because you buy it everyday does not make it a good seller. Obviously you have eaten it often enough to be able to make it yourself.

I think that Camie Ayotte was set up and now is being black balled. So the people that nutured her in time of growing with the company, are now preventing her from getting another job...good job chili's this will deffinately get out. It is a mans world, right Rich?

One is probably a preauthorization that will fall off in a few days. Lots of eateries and other businesses do this.

Who the f*ck cares, call your bank

Respected Management of Chilies Restaurant
Complain Dep.

Three weeks ago my sister and I went to have dinner in your Muscat, Oman Chilies in Muscat City Center, , we’ve ordered 2 steaks, WELL DONE, , after some time our dinner came looking good, I started by a bit of mashed potato’s to find the potato peal is mashed with in, I took my first bit of steak tasted lovely and nice came to cut the second bit and blood started running, I’ve called the service they said sorry took the two plates to kitchen after 15 minutes our plates came back my sister couldn’t eat once she saw the blood, both of us were hungry yet she couldn’t eat but I tried once I cut again there was blood still I asked for the manager to see the steak he looked at it and said it was ok and this is their well done… I was quite upset from his remark since I’ve eaten in their before and it was well done any way he took it to the kitchen again… Here we ordered Molten chocolate cake and ate it… after 15 minutes my plate came looks like my potato’s was put in my plate by hand as well as the left of vegi’s and the steak… At this point I didn’t feel like eating and we asked to have them to go… we went home later my sister put her steak in micro wave to warm her dish up and I didn’t, , , Once we started cutting blood was still in both steaks, , , This happened on a Thursday night a peak day of the week end in Oman… Next morning I’ve called the restaurant and talked to the manager (his name is Ahmed) and I told him what happened last night, , , He apologized so many times as well as the service the night before, , , any way he took my number and promised to call at 5 pm, , , that was 3 weeks ago… Today I’ve talked to him again to see what happened and was so shocked to know that he had passed my complain to the General Manager who said he will take care of it… Honestly I got furies’ and demanded the cash for our 2 steaks only and very calmly he said I will tell my General Manager about that… So I told him I will be making this complain to the head office that cares about their reputation mainly…

My Demand if U kindly should do something about it since I can’t invite any guest to this place any more because I don’t trust them neither any of my sisters can imagine eating there… I wished that my email to you would’ve been a lovely thank you letter unfortunately it isn’t… Please take the proper action as soon as possible…

I am thanking your cooperation and wish you all the success… Awaiting your action…
Have a nice day

My partner and I first went to chilli's in Kuala Lumpur and thought the place was brilliant. The menu had lots of varieties, service was great and the food was awsome. When we got back to Australia we thought of opening our own but now i have read that Sydney could'nt keep up with the great reputation they have over there it has now stuffed it up for us.

Good On Ya Sydney.

It appears Chilis is a terrible restaurant no matter where they are. The Westmead restaurant in Sydney Australia has a terrible reputation for quality of cooking, taste of drinks, service and prices shown on final bill.
This particular restaurant was mentioned in parliament for its treatment of staff and the manner in which they were expected to work and the errors in calculating their wages.
Food often came not as ordered, often undercooked, often cold and raw in the middle. Management were often too off-hand about complaints.
So called 'free' meals were often added to the bill.
It was not unusual to have half the restaurant closed off yet have to wait up to an hour for the first course to be served.
Tables and surrounding area was often left with food scraps from previous diners. My overall impression of this restaurant is that they are lucky people didn't become very sick from the food. Perhaps it's more a comment on the Australian healthy constitution/lifestyle that people didn't become very ill.
Contacting Chilis USA indicated this companies overall attitude to its international customer base... couldn't really care less about complaints and people rarely lived up to their promise to get back to complainants.
Sad thing is, the food is pretty good on the very rare occasion they get their act together. In this restaurant no-one takes responsibility and its the customer who is seen as in the wrong for having the audacity to complain.

my boyfriend and I went to Chilis in Ithaca NY on Saturday, the place wasn't busy so we figured we would get waited on eat and leave in good time but that didn't happen, we got there at 4 and didn't get out until 530, the server came to the table and I ordered my food and she just assumed we wanted the same thing we told her no that the other person wanted something different, , we ordered some cheese bites to start out with it took thirty minutes for them to come and then we got our food.the server never came back to see if we needed anything and when it was time to pay we had to stop another waiter to take our check, we will not be going back for a while, that was the first time service was that bad

chili's on college pkwy. the service stinks the bartenders where busy playing w/ one of the employee's baby and talking about the bartenders being pregnant.if she was ready to be a mom!.who after work all you want to do is relax and get a drink maybe some apps.know want to hear this personal crap, where she can go to get financial help when she can't work any more.that was the final straw. this was one our favorite spot's . not anymore. where is the class her?
ex-customers
FT.MYERS, FL.33919

Words cannot describe how I am feeling right now.  On 5/24/08 I ordered five meals from chilis for take out.  As I unpacked the food, I noticed we were missing parts to the order, and a couple of the salads were not what I had ordered.  We decided to shrug it off and just eat it anyway.  My eleven year old daughter was 2 minutes into her meal ( chicken plater) when all of a sudden she removes something out of  her mouth.  It was a chilis pin that had dropped in her food. I immediatley called the manager and explained to him what had happened.  He explained to me that the cooks wear these pins in their hats while they are preparing food ( without backs ) they are received as recognition of doing an outstanding job.  He apologized and said he didnt know what he could do for me.  He also said this has never happened before.  I explained to him, just because something has never happened before should not be discounted.  My child could have lost her life that night! Chilis management...WAKE UP! The size, and shape of these pins if swallowed would instantley Kill an individual.  Please change your way of recognizing cooks for a "job well done. Get rid of these pins and start thinking about the safety and health regulations before someone loses a life.

on 4/25/08 a friend, and i decided to go to chili's for our lunch break.we only get an hr.we had to wait almost an hr before we got our food, and when we did get the food it was all wrong .we did not have time to wait to get the food we ordered so we just ate what we got.I think that is very poor service.

No, it's not because of race. That is illegal. Why do people automatically assume racism?

My granddaughter, age 23, worked at Chilis in Michigan for about 3 years. She wanted to move to Florida for warmer weather, and the Michigan Chilis kept trying to get her to stay but then called the Chilis in FL to highly recommend her. She filled out an application at one near Tampa, then was asked if she had filled out the personality profile. She had never had to do this before but went ahead and filled it out. It was then fed into a computer, and she was told she didn't fit their profile. Couldn't even have an interview. She has never been in trouble with the law, doesn't do drugs, has been self-supporting, has two years of college. Could it be because she is bi-racial?

Well speak to the owner of the company that shall work

I had a similar experience today . I asked for an alcohol beverage, waitress then asked for my ID not a driver license.
I took out my only Mexican picture ID issued in California. He then said "sorry we can't take that " I asked "why not" he said to me "we just don't " My friend going with me then said ok I'll take the drink and she took out her California ID . of course it was for me so I was drinking it . Manager then came up to me trying to explain once again only that he actually had a better reason and mentioned it was under their policy .manager then said to me he can take a California iD or a PASSPORT I was in total shock and disbelief and couldnt comprehend his concerned . I was upset and bother . I thought it was all about the age when drinking alcohol, sadly today I learned it isn't. I believe chiles must have more knowledge of what kind of Id's they should take rather than just taking one kind. Not all of us can obtain the same kind .

i guess you showed them old man...look this isnt the 1800's where one family boycotting a place of business isnt going to bankrupt them. you dont need to be looking for lunch anyways, you should be shopping for caskets and burial plots

boo friggin hoo. I work there. and if we were to serve you alchole and you had been someone who was testing us, then we could have lost our job and possibly have to appear in court. no one is worth that, especially over a margirita.

Here, here, Sandra! Well said! I'd understand if they served you anyway, but you really can't complain if they didn't. Stop drinking in the middle of the day, anyway. ;) Its not that big of a deal.

It is a STATE LAW THAT YOU HAVE TO HAVE YOUR DRIVER'S LICENSE TO CONSUME ALCOHOL. A corporate restaurant isn't going to risk losing its liquor license so you can get tipsy.

As a server, maybe you should realize that the time you went to the restaurant was during a busy lunch hour. Its not your problem that the employees might have been really overwhelmed or understaffed. Its not your problem, but you should have some compassion. Your complaint sounds a bit inflated and I'm sure you threw in a bit of exaggeration. Going up to someone when they are at another table? Whether you were forgotten about or not, have some class. Sounds like you had a bad attitude. Take a look around a busy restaurant and realize you are not the only one there.

wow you sound like one of the nastiest women to wait on I bet you complain everywhere you go and to say the girl had a mental defect, who do you think you are? The girl in togo does not cook your food you idiot! She can not control how fast the cooks get the food to her, so to say she has a mental defect because to had to wait a few extra minutes for th COOKS to make your food availabe just shows how ignorant you are! So you get online and make a huge complaint calling an employee basically retartded and stupid because of something out of her control, makes you the stupid one

Well maybe you old ### you shouldnt go to a resteraunt and act like you own the place. You old man Cant wait until you die and go to hell. FOR making your servers life hell. SO have fun burning and being tacky white or whatever kind of trash you are. WHO doesnt leave a tip Its a way people make there money they only get paid 4 dollers an hour. But your so high and mighty. I would love to go to your work (although you probably just live of the state) and just make your life ### for the day. Like i said BURN IN HELL!

I go here a lot and never have any issues. They hired a girl whos been there a few months now. Everything was wrong including serving cold food. Ordered Prime Rib Tacos and the cheese wasn't even melted.

We went to your location on South 27th in Franklin Wisconsin. We were seated at the very front of the restaurant on June 3, 2017 at 220pm approximately and left after 250pm without anyone even taking our order.

Went to waterbury, ct chilis and on 2 separate occasions our drink came with gnats in it. Both times the waitress brushed it off like it was a usual thing that happened often. The waitress was very rude both times and took a long time to do anything. We had to ask two different times for utensils and napkins for half of our table.

Waiting in the waiting area with my family and 1 year old for half hour;and we clearly see available seating employees are telling us that an empty because there is no service in that section

The Chili's in Rome, Ga was ridiculously managed and very unkept. I noticed lots of servers sitting around yet floors and tables were extremely unkept. Lots of improvement in management needed.

I order food online at least once a week. This is the second time my food wasn't how it should be. There were not any tomatoes or chives on my Cajun Chicken Pasta. I was given a plate with noodles and chicken. I just want whoever is fixing the orders to get them correct next time.

They where out of skillet cookies for the past two weeks! My associates and I went to chili's with the sole intention of eating a delicious skillet cookie, we have been gravely disappointed. I would like to receive something for my trouble or I will not be going back to chili's again!

Sick and tired of you raising your prices every time you come out with a new menu. 2 for $20 then 2 for $22 now 2 for $25 is absolutely ridiculous. I have been a die hard Chili's fan for over 10 years and eat at a chili's once a week. I will not be back until you get off your high horse and bring prices back down.

Today (September 10th) me and my daughters had lunch and we all had different complaints about the food. Which is rare we usually love it.and tonight we all have stomach aches. First bad experience Not happy with it at this moment. The service was great though we loved Hasan. This was our first bad experience.

I ordered a Sirlion Avocado comes with mixed greens and a six ounce sirlion. Sirlion was cooked and was delicious,
the salad was brown,
the avocado sour.
This was at Chilis in Ponce Puerto Rico.

The bartender was amazing her name is was Amber... However my Dad's wings were overcooked and made with old grease...

My black bean burger was burnt... The manager redid but I was done ready to go... My cheese fries were disgusting and cold.

I bought the $50.00 egift card, but never received it or my 2 $10.00 bonus ecards... what's up with that? If i don't here back from you today, I am filling a dispute on my credit card and letting everyone I know on facebook know how you people do business and never do business with Chile's again!

doonbartlettsr@gmail.com

This is what I received when I ordered a chicken bacon ranch quesadillas on door dash. Food from three days ago! I wouldn’t feed this to my chat. Shame on you

On today December 29, 2020 went to Chili's on Cooper at in Arlington Texas, use to have great service, today I was taken back by the terrible service me and my husband received, first was told there was a 20 minutes wait, fine and that we must wait in our car, mind you know one was in the waiting area, as soon as we walked back to our car, received a text stated we were ready to be seated, duh, was seated by the manager, waited over 40 minutes, no one showed up, we looked around us, all the people had drinks, mind you they came in after us, we decided to leave, but before leaving I asked to speak with the mgr, she told me she had been getting on the waiters all day, Really you're the mgr, you seated us, you should have made sure, our order was taken, manager very unprofessional, mind you, We use to eat at Chili's but this day forward No More, what Every Restaurants need to know that people don't have to patronize your business. Due to covid, I understand stressful situations but when you blatant ignore the problem, I have a problem with that, I know how to cook very well and eating out is a treat for me, not a necessity. So Chili's you guys need to get yourself together, customer service, cleaning ( dirty ) new mgmt, and quality food.

Went to restroom and happen to look up at there vents I thought I was going to get sick if something as simple as this not clean I began to think of what the kitchen might look like I will not be going back

1/4/20 . Approx 6:30 p.m. Sat for an hour + as tables sat empty or dirty. Bus boy walked around looking busy, but doing nothing, As other employee's stood around chatting. No excuse for this, Would blame it on management or lack of it. Not the Chilli's we like or remember !

she was rude and nasty! never going back, Kaitlyn

Food was stale

To whom it may concern,

My name is Taylor. I made an online order on August 23 of 2019. My food was cold and salty. I made an online purchase because I skipped lunch and was rushing to get home from school. It was really disappointing because i couldn't eat my food, I gave it to my dogs. Thank you in advance for you concern.

I eat Mexican food all the time love it but this is the first I've been charged for chips and salsa. I've been to eight different countries in South America and was never charged what is up with knock off Chili's El Cheapo? Like $5.00 with tax if I had known I would not of ordered need a refund El Cheapo Chili's.