Chilis Restaurant — problems with policy id!
On 31 May 2007 while traveling from Beaumont, TX. to Hot Springs, AR. car problems developed in Marshal,TX that resulted in having the car repaired. This was to take a couple of hours and since it was the middle of the day and around lunch time, my wife and I decided to go to Chilis for a nice meal and a Margaritta. All went well until the waitress asked for and received our respective Driver's License. This is where the problem began. My wife had a current Texas DL but I had just turned in a current DL from La. the day before and had a temporary TX. license with no picture. The waitress took the license and checked with the manager who said he could not serve me because I didn't have a picture ID.company policy. No amount of talking would persuade him. I would like to mention at this time that I am a 60 year old man. My wife and I became discouraged and asked for his supervisors phone number. We left the restaurant and called the supervisor on a cell phone from the parking lot. We were informed that I could not be served because I did not have a picture ID... company policy. I and my family will never, NEVER go into another Chilis... that's our new policy.
I had a similar experience today . I asked for an alcohol beverage, waitress then asked for my ID not a driver license.
I took out my only Mexican picture ID issued in California. He then said "sorry we can't take that " I asked "why not" he said to me "we just don't " My friend going with me then said ok I'll take the drink and she took out her California ID . of course it was for me so I was drinking it . Manager then came up to me trying to explain once again only that he actually had a better reason and mentioned it was under their policy .manager then said to me he can take a California iD or a PASSPORT I was in total shock and disbelief and couldnt comprehend his concerned . I was upset and bother . I thought it was all about the age when drinking alcohol, sadly today I learned it isn't. I believe chiles must have more knowledge of what kind of Id's they should take rather than just taking one kind. Not all of us can obtain the same kind .
i guess you showed them old man...look this isnt the 1800's where one family boycotting a place of business isnt going to bankrupt them. you dont need to be looking for lunch anyways, you should be shopping for caskets and burial plots
a verified customer
boo friggin hoo. I work there. and if we were to serve you alchole and you had been someone who was testing us, then we could have lost our job and possibly have to appear in court. no one is worth that, especially over a margirita.
a verified customer
Here, here, Sandra! Well said! I'd understand if they served you anyway, but you really can't complain if they didn't. Stop drinking in the middle of the day, anyway. ;) Its not that big of a deal.
a verified customer
It is a STATE LAW THAT YOU HAVE TO HAVE YOUR DRIVER'S LICENSE TO CONSUME ALCOHOL. A corporate restaurant isn't going to risk losing its liquor license so you can get tipsy.