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Chili's Grill & Bar / food

1 Darby, PA, United States

On December 30th I attempted to place an order on line for pick up. When I went to place the order i received a message saying one of my items was unavailable so I tried to find out which item but it would not show me so I canceled the order and TRIED to place my same exact 2 for $22 order but I was told that I had to get broccoli and mashed potatoes as my sides I couldn't get what I wanted. I've ordered this same meal dozens of times with no issues. I was disappointed but I went ahead and got the broccoli anyway. Once I arrived at the restaurant my already bad experience turned worse my $22 bill was over $30 when I asked why I was told because there was an up charge for my steak which I wasn't told nor was I charged extra when trying to place the online order. I asked could I have what was on the 2 for $22 menu and I was given so much attitude that I left with no food and very upset and hungry. I love Chili's and frequent several times a month I don't want to stop visiting because of a bad experience

Dec 31, 2017

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