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Chase Mortgage

Posted:    

harassment

Complaint Rating:  90 % with 10 votes
90% 10
4.5
Contact information:
JP Morgen Chase
United States
After approving the loan modification, the bank start calling and sending me an harassing call, sending people to take the picture of my house. When I call them back they keep telling me we are sorry it takes about two months to update the modification and just ignore the letters and phone calls. I waited three months nothing happens, then I start paying the new promised amount and the harassing letters and
people coming to my house keep growing. I was scared and I call them back, this time the customer service rep. told me your house is going for foreclosure . I went to my county and ask for help. From the county a very helpful officer called and ask for the manager after so many minutes they contact him with the secretary and ask her as what is going on. After checking and reading notes, she said he have been contacting us many times and even he start paying I apologize I will make sure my boss to see this and call you back. She took his phone and
name. Sure enough a person with high authority call him back after five days and said I will investigate the matter and I know someone from our end has drop the ball. Give me one month. A month passed nothing happened except the harassing calls and letters. Last week after six month the bank mail me the signed and notary sealed copy by mail. I thought now everything is ok and start payment . But a customer service rep called me and said your home is going to be foreclosed, you don't deserve to sit in a half million home ...and hang up. Today I BELIEVE THE SAME GUY CALLED BACK AND HARASSED MY WIFE. iS THERE ANY HELP. i HAVE HEARD A LOT OF PEOPLE COMPLAINING ABOUT CHASE. THANK YOU AND GOD BLESS.
Complaint comments Comments (10) Complaint country United States Complaint category Banks

Comments

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A  4th of Jul, 2009 by    0 Votes
They even took over other lenders loan in their name without notifying the clients and charge over the agreed apr. I have proof. Goldstine.
N  7th of Oct, 2009 by    +2 Votes
IT ISNT HARRASSMENT WHEN YOU OWE A COMPANY MONEY! omg when you do not pay a debt, you deal with the reprecussions. you cannot live in a house for free, until you buy the home from Chase, if we want to take pictures of OUR COLLATERAL, we will. just like a car. you dont make the payments, it will be repossessed.
N  29th of Mar, 2017 by    0 Votes
@cant_stand_chase_customers It is too harassment when you only like one or two payments behind.
D  29th of Oct, 2009 by    0 Votes
Your'e a ###! Bet Momma's really proud of you!
N  11th of Jan, 2010 by    0 Votes
He's not just a ### he is a piece of ### that seems to put his energy into writing poor me ### than doing his useless job at Chase. No wonder nothing is happening there, you can't put a boy with a sixth grade education into job he can't do. The world will be a better place when he pulls his lip over his face and swallows.
N  28th of Jan, 2010 by    0 Votes
It is harassment when they have mis-keyed your payments, which is what they have done to me and are sending people out. I have proof of my payments and they promise they are fixing the bank errors and 3 months down the road nothing is fixed. They outsource their CSRs to foreign countries and those people, though many are cordial don't understand you and you can't understand them. I want to speak to someone in a higher position. I can't even call the closest Chase an hour from me without being sent to outsourced customer service reps who have no authority. They apologize, say they can't modify fees, and that I have to speak to someone else but never get me to the right someone. Two, total strangers got hit with my house payments due to miskeyed acct number. So am I a ### for expecting the bank to reverse all fees for miskeying my payments. I wired the last one and it still hasn't hit. Tell me who is the ### now...Chase was not even the mortgage company I went with. It was WAMU. I had a perfect credit history with them and these people have screwed me every way from Sunday. An attorney will be getting involved. I plan to pull every single person together to file a class action law suit against this bank. This has cost me an insane amount of money for, not one, but 3 bank errors that no one is correcting. They aren't removing negatives against me and have raised my payment due to their errors. They also violated the Privacy Act by divulging the two other account numbers they hit.
A  16th of Feb, 2010 by    0 Votes
I dont even have a F*king mortgage with them, never heard of them, yet they keep calling me asking for a woman named "Helen". That isn't harrassment?
N  26th of Sep, 2010 by    0 Votes
I have been going through hell like the person above. I have given them several cease and desist letters but the calls continue.
I even send payments return receipt requested but still get the calls, letters and threats. I have several small rental homes that I am considering letting Chase have back. I pay all my payments but the harassment has even gone on to the point a renter says why pay a payment when you are loosing the home. I got a new UPS letter on one today. Enough. There has to be an attorney who will represent a mass of complaints against Chase. My daughter and grand daughter have Bank of America and it is almost as bad.
A  8th of Jan, 2013 by    -1 Votes
I have 2 mortgages with Chase on rent houses. I had an agreement on paying extra to catch up. My renters have had letters to me arrive that threaten forclosure, inspectors arriving telling them the house is going to be foreclosed on and notices taped on their door..2
I recieve constant mail and had quit opening them because I physically can not handle the stress of reading each letter.. I have lost many good tenents due to the harrassment.. I called them to make a payment last night and they in formed me I was six payments behind.. I said "no way" We went through the payments and discoverd that the last 2 payments I sent were mailed back to me because I was a few days late on the agreement.. I had sent in extra on each one to catch up..
N  29th of Mar, 2017 by    0 Votes
Don't ever take out a mortgage with Chase they are horrible and not professional at all. Yes we are one payment behind and they send tons of letters and I put return to send and I put on loud music with their constant calls or sometimes I blow a police whistle. lol

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