Chase Manhattan Mortgage / wrongful foreclosure
Starting In May of 2005, Chase added a hazard insurance in the amount of 7770.00 dollars (a rip off in itself) and then increased my payment by a 1000 dollars a month. My insurance agent sent the policy to them time after time after time... after 7 months, they said they would credit me, but only credited me for half... in the mean time, my escrow account is inflated and incorrect...
I am sending in my payments, the normal regular amount with the assurance this would get taken care of, and my account would be credited.
That did not happen. I often sent in the increased amount and double payments. I Have spent 1000's of hours with the Worst Customer Service in all of America trying to resolve this, I have a file so thick full of letters, faxes, emails, certified receipts. I have had to retain an attorney on two different occasions.
In October of last year they threatened to fore close... I sent then 30,000 dollars, again with the assurance that it would be researched, and my account credit and a refund... I pulled out money from my savings, and was hopeful that it would be resolved quickly... My normal payments were approx 2500 a month... (the real payments) they were claiming were 3200 dollars
THE CPA produced a flow chart and spread sheet showing that the 30,000 dollars they received would have easily covered the entire year of 2006. Yet there already 7 payments in place for 2006...
There were several payments that had been put in my escrow or put to principal and once again misallocated. They show on one spread sheet they claim they credited me for the October and November, but those payments had already been made... Then looking closer at the spread sheet (THEIR SPREAD SHEET) they took both payments and moved it to the escrow column at the increased incorrect amount!!
I have MS and the stress made me very ill. I was unable to really purchase the Christmas gifts for my son, that I wanted, because of the money I had paid them, and did not get the credit...
So, I kept sending letters to credit it.. for 2007, and then again, using their spread sheet I proved all the mis applied payments... This person Kevin Posey told me he would have his Cracker Jack research team, review and correct the account history and get the payments all credited...
In the mean time, after 16 months, the insurance issue is still going on...
I am calling about every week at this point. I had been faxing Kevin Posey for three months, asking, begginng for help... and answers... the last fax I sent him was on May 16th... of 2007. HE could have easily called me, faxed me back... something.
BUT>> he did not...
I have cried and cried on the phone with some of these Customer service people, begging for them to get this account in order and back on track...
I have been in the business for years, and dealt many mortgage companies and Chase is the worst Banking institution around... with out doubt. There are several class actions suits, and I am researching the number of foreclosures they are responsible for the US.
I am a single mom, with a precious 15 year old and last week, a man knocks on my door and tells me he bought my house on the court house steps in Austin, Texas. My home is a small but in a nice area, where the values are high... I was in shock... we go from corresponding with Kevin Posey in Chase to my home is foreclosed. My home was purchased for half of the value.
I am going to do whatever it takes to get this foreclosure reversed... and then have my attorney sue CHASE>. This is a horrible injustice... and this is my home... Texas has terrible foreclosure laws, and we are a no redemption state with only a 21 day notice before foreclosure.
HELP ME< If you have any more stories, or can help me... PLEASE HELP>> I will not give up my home and I plan to make it my goal to expose these sleazy people... CHASE "S CUSTOMER SERVICE IS SO BAD!@!
Do not do business with them for any reason!!!
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