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Chase Home Finance / disaster relief from hurricane ike

United States, Texas, Cypress Review updated:
100% 2
Contact information:
17206 Bowdin Crest Dr
Phone: 281-704-6776
Chase bank solicited my wife and I at the beginning of October offering to defer our monthly payments for two months becuase of Hurricane Ike. At first I declined this but after much arm twisting I finally said ok as I thought the extra money would Help me with my deductible on our damage. I asked if they were going to defer the payment to the end of the note and the person named Rose said that is what they thought would happen. They were going so much of this and it happened so quick, she says that they will have all of this ready when I call back on December the 13th to work out the plan. So here is what has happened.
I called back and they wanted 3 payments as per them I was past due. If I could not make the 3 payments my options were Forebearance or loan modification that I would have to qualify for (which I did). she said they would start that process and told me to call back every week for updates, which we did. I ask her about making a payment and she says don't make a payment until February 1st. I told her that would add 4 months to the note and I did not want to do this. I sent in my December Payment and it was returned. I sent in my January Payment and it was returned. I finally got through to the Analyst who was handling my modification and he says that he was not the person handling this. Jason says, is that what you want? Duh!! He says he will send it to the anlylst named Yanet. Well I call the next week to discuss this with Yanet and she is on Vacation from Dec. 26 through Jan. 14. This is sitting on her desk. I call after leaving Countless messages to supervisors, Yanet and the Disaster Relief Team and noone knows what is going on and they won't return any phone calls. Out of nowhere, I receive a phone call from Yanette on Jan. 21 while I'm at the hospital while my daughter was giving birth. She tells me that they don't want me to make a payment until April 1st. Now we are adding 6 months to the modification, did not lower the interest and now the added $15000 of forced Escrow to the back end. Total add is now at $29000.00 I paid my own escrow but they said they had the right to do this since they were doing a modification. My monthly note went from $2486 to $4300. this does not include our second lean of $1300. I ask her how many people can afford a bump like this? I told her that I wanted to pay the February and March payments. She said they will be sent back.
Now I've sold my home and cannot get them to call me back with a payoff. What a scam. Our family dealt with Hurricane Ike better than Hurricane Chase. They compounded my debt, raised my note to an unaffordable amount and won't take my payment and they did send my Feb 1 payment back. this way they can collect more interest and put me deeper.
What turned out to be Disaster Relief turned into a Disaster Nightmare. And on top of all this, they took the goverment bailout money and raised my credit card Interest rates to 24%. Wow!!!


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A  11th of Mar, 2009 by 
Agree Disagree 0 Votes
Chase Bank does rip off people. My soon to be husband was previously married and got a house and went through a bad divorce where it ended up to Chase doing his modification. They wanted a good faith payment of 1700.00 and the monthly payments for principal and interest would be 440.00 which was great we had no problem. We sent in the good faith payment, and the first payment that was due on March 1 way ahead of time. A couple of days after March 1 we receive a collection call saying that the payment due for March 1 is 1520.00. We had no idea what they were talking about. We never asked them to open an escrow account or anything. So after speaking to 10 different people that were rude I finally got a representative that took out the time to tell me that the modification was complete but their was an escrow account open with an escrow shortage of about 700 bucks and a tax lien that was to be paid every month along with the principal and interest. Not to mention we already had our own home owners insurance that they were charging us for. I am sooo mad because they have basically quadrupled the payment without notifying us or anything. We knew that we would have to pay our own taxes and insurance but they are now demanding the rest of the payment which is stupid. We don't even know what the lien is for...or how much it is...or how long we will have to pay it? No one seems to know all of the answers. They keep transferring us to a bunch of different people...This is a rip off and is very ridiculous!!! Anyone with any ideas???

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
Customer Service
270 Park Ave
New York
New York
United States - 10017
+1 877 242 7372
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