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Chase Bank / JPMorgan Chase Bank / horrible customer service

1 United States

It took 5 customer service agents, being transferred 5 times and an hour and a half of holding to get the answer "you have to come to the bank with 2 ID's before you can access your online account". This is the same every time I call Chase Bank. Their customer service is very unprofessional and unconcerned about their customers. This is why we have withdrawn almost all our money and placed it into PNC bank which we have NEVER had a problem with. The customer service telephone help has the same answer every time you call "you have to come into the bank". They are rude and not at all helpful.

Dec 22, 2018

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