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Chase Bank / overall dissatisfaction and annoyance

1 United States

It has been a nightmare since I opened my Chase checking account just 3 months ago. The customer service SUCKS. I tried to open my account and had multiple issues, then I had to call to set up my online banking and I could not understand the women on the phone at all who kept giving me the wrong password which would not work. Her supervisior came on the phone to help and was one of the most unhelpful, condescending, rude and unpleasant humans I have ever spoken with. Two weeks later I deposited a larger amount of cash into the ATM (from my roommate for rent) and the ATM "didn't know it was cash" and decided to hold onto the money for 7 days. I called and went into the bank multiple times to try and remedy the situation, as I was told that cash is always directly deposited into an account because there is no need to wait for it to clear like a check. Every single person I spoke with said "that's so weird, I've never heard of that happening before" and told me to talk to someone else. So frustrating. Meanwhile my check had been deposited and Chase wanted to charge me for a bounced check!!! No one apologized. Today, I found an unauthorized transaction on my account so I called, waited on hold for too long to hear a guy tell me that I can file a claim but it "probably won't help and you might not be able to get your money back since it has already cleared." WTF? Every single time I have an issue I request to close my account and they either put me on hold for litterally and hour or pretend like they didn't hear me and change the subject. I'm so fed up with Chase bank and I'm happily taking my business elsewhere.

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