Complaint Rating:

October 8, 2016
I was never informed by Chase by mail or letter that my old ATM would be closed yes I did receive a ATM card. So Chase cancelled my old ATM card without my permission or notification at all. I had an emergency thanks Chase for making life just a bit more stressful. Then I get to the ATM machine and ATM area of the bank smells like a urinal. There's about 15 people waiting to use the ATM its so bad the line is outside of the bank. I'm sure if Chase corporate could take some of the space they don't use inside the branch to expand the ATM area to make it more comfortable for its customers. Customer Service was so rude when I called as if they are doing me a favor.